Homesure Property Liverpool reviews

★★★★★ 5/5

Trustpilot

I really enjoy working with Homesure

I really enjoy working with Homesure, they are really supportive and friendly and ready to answer any question I have with prompt responses on the phone and email. The whole team are fantastic. Liam always provides the best possible service. I have only good things to say about them. Keep up the good work.

Tom · 17 August 2023

★★★★★ 1/5

Trustpilot

Poor Service and Lack of care for Tenant Safety

I recently had an unsatisfactory experience with Homesure, particularly with an individual named Rosanagh. Despite reporting a minor leak in the bedroom nearly a year ago, it was not addressed, leading to significant damage and a severe hazard to my health being an asthmatic. This neglect compelled me to terminate my tenancy shortly after Christmas. Due to a misunderstanding, the keys were returned late, which I promptly communicated to Homesure. However, in a recent conversation, Rosanagh informed me that I would be responsible for additional charges. When I attempted to discuss the ongoing issues and their failure to repair the leak, she responded unprofessionally and abruptly ended the call. This experience highlights a severe lack of professionalism and customer service at Homesure, and I cannot recommend their services. Staff training and a commitment to tenant safety are urgently needed.

Niall · 5 January 2024

★★★★★ 5/5

Trustpilot

Many thanks to the team from Homesure…

Many thanks to the team from Homesure especially Tia and Lucy who have assisted with the sale of our property in Gateacre. They have been excellent throughout the process and we would highly recommend their services.

Angela · 1 October 2023

★★★★★ 5/5

Google

Really good experience buying through homesure. Tia was amazing from start to finish and kept me informed throughout

Paul · 17 June 2022

★★★★★ 5/5

Google

We've had a number of properties let via Homesure for a number of years and throughout that time, they've been fantastic with communication, management, professionalism, knowledgeable and proactivity. I've been most impressed with Homesure during the challenges that Lockdown/Covid-19 brought, with their communication and ability to make sure both tenants and ourselves were kept uptodate with any changes. Would highly recommend working with them. They're in the Letting industry for the long term.PositiveResponsiveness, Quality, Professionalism, Value

K · 17 June 2020

★★★★★ 5/5

Trustpilot

Home sure is one of the best agent I…

Home sure is one of the best agent I have ever come across in Liverpool. I have been too many agents last 12 years living in uk, and home sure is one of the most reliable agent, due to its clarks positive attitude, contribute, and support. Their attitude feels you comfortable to talk about anything, contribute is they are feeling your problem and trying to solve and support always to help you out the best possible way. I do long hours in the nhs and after my stressful shift when I tried to talk to them they always made me feel relaxed, and never put any extra pressure, specially Liam, everytime I talked to him was positive everytime I went for supper it was done and sorted. Look like it he is the person feeling it and trying to resolve. I am very pleased to home sure for keeping such a nice gentleman in their office. And I am very pleased so far I have dealt with them. From renting to up to now regards of may small issues I have been dealt with respect and assured. I wish their a very good luck and wish you all a very success in your job what you’re doing. Wish you all a very happy Christmas. Sharif

Robert · 15 December 2023

★★★★★ 5/5

Trustpilot

GOOD COMMUNICATION, GREAT SERVICE

Whilst changing over tenants the entire process was handled really well by Dermot from Homesure. Good communication throughout and ensured a smooth transition from old to new tenant with Dermot taking care of everything so I didn't have to worry. Being new to the rental business the processes are all very new to me. Homesure have been great from setting my account up with Mary who was lovely to finding me a new tenant and ensuring they have settled in well. Thank you

Karen · 7 December 2023

★★★★★ 5/5

Google

I have been using Homesure to manage a property of mine for many years now and I can honestly say the service I have received from all members of staff has been excellent. I would 100% recommend Homesure to anybody.

David · 19 May 2024

★★★★★ 5/5

Google

Since organising a viewing, Homesure have been professional and fast with their correspondence. Every step has been without issue and both me and my partner are more than happy with our experiences.

Lee · 22 September 2024

★★★★★ 5/5

Trustpilot

Liam was exceptional very helpful on…

Liam was exceptional very helpful on completing my new rental home

Cathy · 5 December 2024

★★★★★ 5/5

Google

Connor, Dermot and Mary always give me a 5 star service. I have 5 rental propertied that are managed by Homesure and I would not take my business anywhere else! All email queries are answered promptly and thoroughly and there is a real culture of onus within this company. Maintenance issues are handled particularly well, in my opinion. I would recommend Homesure to anyone!

David · 17 June 2022

★★★★★ 5/5

Trustpilot

Excellent

Recently went through Homesure and have to say the whole process was a breeze from start to finish!Can’t thank Rosana enough for ensuring a smooth process, would highly recommend Homesure!

Siobhan · 18 December 2023

★★★★★ 5/5

Google

My first experience with UK letting agency and it was splendid! Homesure was always at our disposal when something went wrong. We never had to wait long for any response - everything was being answered within a day. I'm very happy how they handled us as tenants and the property we lived in.

Fulbert · 17 June 2023

★★★★★ 5/5

Trustpilot

Homesure continue to be excellent

Homesure have managed a number of my rental properties for a number of years and have always been exceptional.Proactive, communicative and professional.Rosanagh has most recently been managing a couple of maintenance issues within a couple of properties and has been proactive in her problem solving.Very happy to continue working with Homesure.

Keith · 10 August 2023

★★★★★ 5/5

Trustpilot

Connor, Dermot and Mary

Connor, Dermot and Mary always give me a 5 star service. I have 5 rental propertied that are managed by Homesure and I would not take my business anywhere else! All email queries are answered promptly and thoroughly and there is a real culture of onus within this company. Maintenance issues are handled particularly well, in my opinion.I would recommend Homesure to anyone!

David · 6 May 2022

★★★★★ 5/5

Trustpilot

Lovely company and lovely people

Lovely company and lovely people - especially Harriet!!

Liv · 20 December 2024

★★★★★ 5/5

Google

Lois was great to deal with, always returned our calls and was very helpful.

Jennifer · 17 June 2022

★★★★★ 5/5

Trustpilot

Excellent company to do business with

I went through a very long drawn out sale procedure mainly due to issues with solicitors. But I must say that Homesure were excellent throughout the whole sale. Their communication and response times were excellent. Amy looked after the sale and she was a pleasure to deal with. Thank you to all the team at Homesure. AAA+++

Stephen · 5 December 2024

★★★★★ 5/5

Trustpilot

One of the good ones

Homesure property are actually the best letting agent I've had the pleasure of dealing with as a tenant. Been a tenant of theirs for over 3 years now. There always polite and answer the phone quickly. They always address any issues quickly and have a team of highly trained contractors who always do a great job.

George · 2 December 2024

★★★★★ 5/5

Google

I have been using Homesure Woolton to manage my flat in Liverpool for 3 years. Before choosing them I did quite a lot of research, and I really feel I made the right choice. All throughout this time I have always found them very professional, helpful, supportive but fair and really good with communication. I will definitely continue with themPositiveProfessionalism

Blanca · 17 June 2022

★★★★★ 5/5

Trustpilot

Great service from start to finish

Great service from start to finish. Mark was personable, punctual and professional. The whole process was made much easier through his hard work and I would highly recommend Homesure to friends and family.

John · 29 June 2023

★★★★★ 5/5

Google

Recently transferred the management of our flat in Blundellsands/Crosby from another letting agent due to various issues that were costing us money due to their mismanagement. The transfer was seamless from Homesure under Hayley's management and the following communications have been excellent.

Pete · 11 May 2025

★★★★★ 5/5

Trustpilot

Top class property management

Another great experience with Homesure and Harriet in particular. Great communication and an easy to deal with team. Perfect for a remote investor who is relying on expert advice and someone to trust.

Dwight · 5 June 2024

★★★★★ 5/5

Trustpilot

Best agency in Liverpool for a fact!

After two nightmare landlords we moved to a property managed by homesure. From the get go communication has been brilliant! Any questions and we have had a reply instantly.Had a small issue earlier today and wasn't made to feel like a divvy, a couple of hours later an electrician shows up and the work was done within 30 mins, very friendly gent too. Brilliant agency, lovely office too! Huge thanks to the team and Rosanagh specifically who manages our property!10/10

Stu · 29 June 2023