Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThis is my second purchase & let through Entwistle Green - 11 Dale Street branch and they really haven't disappointed! To say they go above and beyond is an understatement. I'd like to say a personal thank you to Ayden & Gemma in the Sales team and Leah in the lettings team. Please keep up the good work! I'm sure i will be buying and letting through you again in the future. All the best, Craig WrenPositiveProfessionalism
KW · 22 June 2022
Agent replied · 21 June 2024
Thank you for taking the time to leave us this amazing 5* review and kind words. Kind regards Lucy, Customer Relations.
★★★★★ 2/5
GoogleEntwistle Green/ Countrywide supposedly manage my rental property, however they do not respond to emails, or voicemail have not responded to my requests for updates on rent payments but still take their commission. Maybe this will provoke some response from Nicolette Ford or Siobahn Hill
Update, .now getting some response from Nicolette and have been given direct line for contact. Fingers crossed the issues will now be resolved. Extra star for starting to make the effort.
John · 30 July 2022
Agent replied · 30 July 2023
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMillie and Thomas service are good with good suggestions for my new rent property. Also the powerful manager Leanne also is kind
Delong · 16 August 2026
Agent replied · 23 August 2026
We are thrilled to hear that our team's service, suggestions, and kindness have made a positive impact on your new rental property. Thank you for choosing us as your partner in this journey! Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
★★★★★ 5/5
GoogleKatie Rogerson, thank you for making me and the girls at easy during our viewing. Highly recommend and appreciated. Fingers crossed
Matthew · 16 August 2026
Agent replied · 23 August 2026
Thank you for trusting us with your viewing, Katie Rogerson! We are thrilled to hear that you and your girls had a great experience. Fingers crossed for you and we appreciate the recommendation. Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe purchased a flat through Entwistle Green & have nothing but praise for this estate agent. Daniel Wharton, in particular, was extremely helpful throughout the whole process. We had sold our house & were moving from another city so we had to rent while the purchase was going through. Daniel and the team were always on hand with updates & progress. We found him more forthcoming & helpful than our solicitor & he made what is always a stressful time an easier & smoother transaction. When we had queries or needed information Daniel was always responsive & extremely helpful. Cant fault a thing.PositiveResponsiveness, Quality, Professionalism
Jacqueline · 26 August 2021
Agent replied
Thank you for taking the time to leave us your amazing 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFantastic service, can’t praise Gemma and her team more highly.
They Keep you posted on everything from calls, texts to emails on everything important!
Highly recommend and our go to agents 5*
Update 27/5/21
Fantastic service AGAIN from Gemma, Ayden and Daniel.
We have used the Liverpool city branch over a few years now and can honestly say that we wouldn’t use any other agents as the level of service is second to none! Nothing is too much trouble for the team and Gemma pushes everything through to a smooth competition.
Full 5 ⭐️ And would recommend anyone looking to sell, buy or list a rental property.
Keith · 30 July 2021
Agent replied
Thank you Keith for your wonderful review of Jemma and the whole Entwistle Green team. It is great to read that you would recommend our team to others due to the 5* service they provided.
Kind regards, Scott
★★★★★ 5/5
GoogleGemma and the team and Entwistle Green (Liverpool City Centre) were excellent throughout the entire sale of my property in March 2021. They found several buyers in a very short time frame, and were instrumental in getting the sale over the line, going above and beyond to act as a 'middle man' between the two solicitors to ensure communication was ongoing and moving in the right direction. I would recommend the team to anybody looking to buy, sell or rent in the region.PositiveResponsiveness, Quality, Professionalism, Value
Mike · 22 June 2021
Agent replied · 21 June 2024
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAyden and the team went above and beyond supporting with the purchase of my new home. With constant hurdles by the seller, he was constantly on hand for supporting, chasing and provide any feedback that I was not getting through my own solicitor. As a first time buyer, Ayden went above what his role expectation is as an estate agent by providing me with regular updates and reassurance. Thanks again for all the support on securing my home. I would thoroughly recommend Entwistle Green for buying and selling your home.PositiveResponsiveness, Professionalism
Melissa · 22 June 2021
Agent replied · 21 June 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards Lucy, Customer Relations
★★★★★ 5/5
GoogleAnyone who has had to buy or rent a property will know the reputation estate agents have. My past experiences where not good either However I can honestly say how impressed I was with the service at E.G. It was the simple no nonsense approach and the professionalism that made my house sale painless. The processional photographer was a great boost to selling as he showed my house in its best light. I could believe my house was sold within 24 hours and no drama or widow shoppers either!
Thanks to Gemma, Dan and the team!
Mike · 28 May 2021
Agent replied
Many thanks for the marvellous 5* review and kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMany thanks to Leanne at Entwhistle Green Liverpool Dale Street Lettings manager. As always , she does a brilliant job and is fantastic to deal with. Here’s to a safe and successful 2025.
Jo · 6 December 2024
Agent replied · 10 December 2024
Thank you for your thoughtful 5* review Jo! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had some bad luck when purchasing a different property through an agent in Liverpool and after 7 months of proceeding with a sale, I had to pull out (for various reasons) and start my search again. I registered with Entwistle Green (11 Dale Street branch) and instantly felt that they were determined to find me a property, after explaining my difficulties on the last attempt. Ayden and Gemma kept me informed with any new properties coming onto the market and we eventually found one that suited my needs. From start to finish, the service from Entwistle Green was very impressive. I had no issues and although the sale took longer to go through than expected, due to COVID-19, they assured me that once restrictions were lifted, they would push forward for completion. Overall 5* service from Entwistle Green and I thoroughly enjoyed working with them! Due to their professionalism, I decided to pass the purchased property to their lettings team and Leah has also done a fantastic job with that. Thank you Entwistle Green - 11 Dale Street branch.PositiveProfessionalism
Craig · 26 August 2020
Agent replied
Thank you for taking the time to leave us your brilliant 5* review and comments! I will of course make sure the local team is made aware. Best wishes, Scott @ Customer Relations.
★★★★★ 5/5
GoogleExcellent and attentive service and a satisfactory outcome
I received excellent service from Entwistle Green. On first contact they were prompt in providing an evaluation and in preparing sales information for my property. During the sales process they were attentive and kept me informed on all viewings and feedback. There was courteous and friendly service and sound advice at every stage of the process. Last but not least they achieved a sale at the asking price in what I know were difficult market conditions.
I previously had contact with a number of other estate agents in the area. On the basis of that comparison, if you are looking for an estate agent and unsure which to choose I am very happy to recommend this firm.
James · 26 March 2020
Agent replied
Wonderful to read such great comments about our local team. Thank you for your 5* review and I will make sure your words are passed on to the team. Best wishes, Scott (Customer Relations)
★★★★★ 5/5
GoogleMyself my partner and our best friend, all had such a great experience trying to rent our new property, thanks to Ellie it went so smoothly and she was a massive help when home let were taking a bit longer than expected, highly recommend was completely stress free!
Shakeala · 22 February 2024
Agent replied · 21 June 2024
shakeala hawley thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe had a bit of a rocky house purchase but between our solicitors, Entwistle and the sellers themselves everything got pressed and eventually sorted.
Jamie made things easy to chase up and we moved in happily the other day. Picking up the keys was easy and hassle free after everything was sorted by the team.
My only complaint against the estate agent was a few sky advertisement emails they sent me although I think these were from corporate so won't dock them any stars for this.
Overall, I'm very happy with the estate agents and would recommend them highly.
Michael · 27 December 2019
Agent replied
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna
★★★★★ 5/5
GoogleOutstanding, could not have asked for a better Estate agent. When I sent a valuation query online, they were the only agent to contact me and show an interest in pursuing the sale of the house. A massive thank you to Gemma Randall and the team for all their hard work, perseverance and ongoing communication. Thanks to Ayden and Jamie as well who consistently went the extra mile to get everything sorted.All were very helpful and professional throughout the process. After a lengthy process with the buyers solicitors, the sale eventually pulled through!
Would highly recommend Gemma and her Team all the way! I have nothing negative to say.
Sami · 27 December 2019
Agent replied
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna
★★★★★ 5/5
GoogleI met Gale from Enwhistle Green estate agency at the viewing in Liverpool city centre very popular area. That flat wasn't right, but it seems that I met the right agent! Gail is a brilliant industry person, well presented, knowlegeable, understanding and reassuring - it is very important to feel that no nonsense honest approach when you're experiencing cviewings and have to make an important decision fast. Gail is the one who actually cares, I think this is his secret success factor. You can not fake it.Gail professionally identified my family's needs just maintaining nice small talk, and eventually offered me 2 other properties from Entwistle Green portfolio - both of them was suitable for a small family with a pet (this is not easy to find). It seems like Gail has a special vision to get you what you want! With Gail assistance I put an offer for one, and it was accepted very quickly, the manager was on the phone with me to confirm in 10 min after I put the holding deposit, it was after the end of business hours in the evening. The team behind Gail is understanding and considerable, I feel very greatful to each of them. If you need to find your new place to rent in Liverpool I would highly recommend to contact Entwistle Green dale street - I am sure he will win it for you like she won it for me.
Erbay · 27 December 2019
Agent replied
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna
★★★★★ 5/5
GoogleGreat experience renting from here, communications is excellent, and the staff are very helpful, especially Ryan, he has shown me and my partner around our new property one 2 separate occasions and has answered every question we have asked.
Ben · 26 July 2024
Agent replied · 25 August 2024
Many thanks for your fantastic 5* review and thanks for your kind words Ben. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBeginning to rent with this lettings agency. From planning viewings to the care after to make sure everything was ready for the move in has been so smooth! Big thanks to Ryan R. For being so attentive and friendly!!!
Jenny · 26 July 2024
Agent replied · 25 August 2024
Thank you Jenny for taking the time to leave us your fantastic 5* review of your experience with our local team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGemma, Ayden and Jamie were all involved in the sale of my property.
From meeting Gemma at the very early stages, she immediately gave me confidence and I felt mutual respect and trust was there, which is very important to me.
Throughout the viewings process Ayden and Jamie were both very professional and proactive in giving me feedback from viewings and we’re also responsive to my calls and emails, again something which is very important to me.
I will be using Entwistle Green Dale Street again in the future.
Thank you to the team at this branch.
Grant · 23 October 2019
Agent replied
Thanks Grant for the wonderful 5* review! It's great to see that the Entwistle Green team once again provided a professional, knowledgeable and friendly service. Best wishes, Lucy.
★★★★★ 5/5
GoogleThe sales team at Entwistle are absolutely brilliant. They had a great offer secured for me within days. Ayden really put the effort in to get my sale through. He was always easy to contact, kept me updated regularly and chased up the solicitors when we needed to get things moving.
Definitely get Gemma the manager to give you a valuation before you get your property on the market. She is super knowledgable and passionate about selling property. Her advice got my flat sold for significantly above what 3 other agents in Liverpool were suggesting as an asking price. Thank you!
Holly · 23 October 2019
Agent replied
Thank you Holly for your 5* review and kind comments. I'm pleased to hear that Ayden and the team provided you with excellent service. All the best, Mike.
★★★★★ 5/5
GoogleEntwistle Green in Liverpool City Centre were absolutely great for us, we didn't have the easiest of situations to deal with as long distance landlords but Nicky in particular was so helpful all the way through, she devoted so much time to us, way above and beyond what was expected of her. All in all we are really happy with the amount of service provided for the cost. Thank you again!PositiveQuality, Professionalism, Value
Alistair · 26 August 2021
Agent replied
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleAs landlords we instructed Entwistle Green to find us a tenant,
from start to finish the lettings department done a fantastic job and were very proactive and professional at all times.
There was nothing for us to worry about and communication was clear every step of the way, and we were regularly provided with updates.
A BIG thank you to:
Hannah - Laura - Nadine - Siobhan and the rest of the team !
Well done girls ,
Mr & Mrs S FINN.
Simon · 31 July 2019
Agent replied
Hi Simon, many thanks for your wonderful 5* review. Delighted the team at Entwistle Green provided you with such a professional experience. Best wishes, Tracey.
★★★★★ 4/5
GoogleI had a good experience with this agency as a student who was moving flats, the process went smooth and easy. Also thanks to Ryan and Leanne who guided me throughout the renting process
Alya · 4 October 2024
Agent replied · 25 October 2024
Thank you for your lovely review Alya. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThey are a wonderful company. They helped me find and rent a lovely home. I am very grateful for their help. Thank you so much for your kindness and for treating me so well. I really appreciate everything you have done for me. Thank you.
MALAK · 16 August 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.