Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThank You so much Gemma. You are truly a little Gem. This sale due to legal complications went on for 13 months. despite this little hip-cup Gemma and her team were constantly on the ball chasing all parties involved all the time. Every time I called, Gemma always had further information and updates. A big Thank you to Gemma and her great team for a truly epic sale, but it was defiantly worth the wait.
Thank you again Gemma
Jon · 23 October 2019
Agent replied
Hi Jon,
Thank you for the great review. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Gemma and everyone at the branch.
Kind regards, Sarah
★★★★★ 5/5
GoogleExcellent service. Special shout-out to Ryan for helping us find the perfect place. Nothing was ever too much and he went above and beyond to ensure that our moving process went as swimmingly as possible, thanks Ryan!
Liam · 4 August 2024
Agent replied · 25 August 2024
Thank you for taking the time to share your experience and for your wonderful 5* review Liam! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have just bought my first apartment through Entwistle Green and dealt with a lovely man named Ayden who made the whole experience from start to finish really easy and stress free. He communicated with me the whole way through and went above and beyond for me even with buying in the middle of Covid. He liaised with all parties and kept me up to date so I didnt have to chase anyone. Thank you Ayden
Alexandra · 24 July 2020
Agent replied
Hi Alexandra. Thank you for your brilliant 5* review. I will be sure to pass your comments on to the branch. Best Wishes, Amy
★★★★★ 5/5
GoogleMy experience with Entwistle Green has been amazing. They took the hard work off managing my rental property. They got me the right tenant, helped me through the paper work. Special thanks to Eoghan and Leanne Allan they were amazing.
I would highly recommend them.
Okey · 22 February 2024
Agent replied · 21 June 2024
Thank you Okey for your amazing 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI used Entwistle Green to purchase a new property. When I had a bid rejected for one property then contacted me a few days later regarding a new property on the market I might be interested in. I viewed the property the following day and had my bid accepted.
The agent I dealt with to compete the purchase, Jamie was very helpful and always available when I needed assistance.
I’d recommend them in future for any buyer/seller.
Tom · 27 December 2019
Agent replied
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Amy
★★★★★ 1/5
GoogleHello Sara
Your representative contacted me some weeks ago and advised that there was nothing they could do. I feel I am entitled for compensation for the distress, anxiety and wasted time that I was forced to endure - you had no contingency for such a dilemma and had my 6 months rent up front so I couldn't even withhold it
DREADFUL!!
Today (15/02/2017) I received my full deposit back from “My deposits”. The adjudication officers decision was that I was entitled to the full amount
Thankfully I was able to produce all my emails to verify that I complained about the condition of the flat even prior to my moving in
A previous leak had left water damage to the skirting
The leak had not been fixed adequately and consequently the flat was damp with extensive black mould
The washing machine/dryer did not work and hadnt been PAT tested for over 6 years
There were numerous other problems and Entwistle Green persistently reported that they were unable to contact the landlord!!
However, they managed to agree a figure of £615 for repairs that was to be taken from the deposit!!
It has taken 5 months to for this to be settled and please if you accept a tenancy from this company EMAIL EVERYTHING
Claire · 31 July 2017
Agent replied
Hi Claire, I am very sorry to hear that you had some difficulties throughout your tenancy. We are keen to put this right for you, so please do get in touch by emailing customercare@countrywide.co.uk if you would like to discuss this in more detail with us. Kind regards, Sara
★★★★★ 5/5
GoogleLeanne Allan has been a very helpful estate agent to deal with, she is excellent in terms of customer service and always replies promptly resolving any issues.
Killian · 6 December 2024
Agent replied · 10 December 2024
Thank you Killian for your excellent 5* review! We're delighted to hear that Leanne Allan has provided you with excellent customer service and prompt assistance. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleGemma and her team are amazing. I wasted 2 months with an incompetent Estate Agent trying to sell my home. I then put the property in the very capable hands of Gemma and the team at Entwistle Green, Dale Street. They marketed and sold my propety within 1 week of my instruction. They always kept me updated of progress, and were there for me if I ever had any questions. Fantastic service, excellent value for money.
Tracy · 27 November 2019
Agent replied
Wonderful to read that you had a fantastic experience with our local team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Best wishes, Scott
★★★★★ 5/5
GoogleBrilliant communication, felt very reassured throughout the whole letting process. As a first time renting in Liverpool, I felt extremely relaxed and honestly couldn’t recommend a more professional experience. Thanks Leanne, Ellie and Ryan👍🏼 …
Jack · 26 July 2024
Agent replied · 25 August 2024
Many thanks for the fantastic recommendation and 5* review Jack. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHelpful, friendly and supportive staff who provide a very efficient letting service.
Diane · 2 August 2026
Agent replied · 23 August 2026
Thank you so much for your kind words! We strive to make the letting process as seamless and stress-free as possible. Our team is always here to help and support you every step of the way. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleRyan Rooney has recently been dealing with my Property Rentals keeps me updated and resolves issues promptly
Anthony · 23 June 2026
Agent replied · 23 August 2026
Thank you, Anthony, for your wonderful review! We're thrilled to hear that Ryan has been providing you with reliable support and keeping you updated. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleBest Service ever .
Quick , efficient and professional.
Faisal · 16 August 2026
Agent replied · 23 August 2026
"Thank you so much for your kind words! We strive to provide the best service possible and are thrilled to hear that we delivered it for you. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleRyan Rooney has been extremely nice and helpful, provided a great service and was prompt in his responses! Beth was super friendly and kind during the moving in process and answered all my questions!
Mona · 26 July 2024
Agent replied · 25 August 2024
Thank you for leaving us your superb 5* review Mona. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe 5-star review is specifically for Danielle at Entwistle Green. There have been a number of teething problems with the property I am renting as it is a new-build which is still being finished off. Danielle has been brilliant at responding to requests and complaints and always follows things up with the management company / landlord (who are, unfortunately, not as diligent as she is!!). She is extremely patient and always very professional. Thanks Danielle!
Rebecca · 23 October 2019
Agent replied
Thank you Rebecca for your kind comments and for your feedback. I will share this with the team and senior management. Please accept my best wishes in all your endeavours.
Kind Regards, Sarah
★★★★★ 5/5
GoogleSold my fathers house and Gemma, Dan & Marcus were first class from the initial phone call to completion. Slick, proactive, informative, professional and a great price was achieved from a keen buyer who was keen to complete quickly. All this was achieved during the height of a pandemic. I would have no hesitation in wholeheartedley recommending the Liverpool Entwistle Green team. Once again, thank you.PositiveResponsiveness, Professionalism, Value
Lee · 26 August 2021
Agent replied
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleBeth was incredibly helpful with finding our property and both her and Leann were brilliant with handling all our queries and paperwork rapidly to make our move in as smooth as possible!
Jack · 18 August 2024
Agent replied · 25 August 2024
Thank you for taking the time to leave us this tremendous 5* review Jack. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTop tier! This was my first time using Entwistle Green & they’ve have been brilliant. Special thanks to Leanne who has been super helpful throughout the whole process 😄 ! …
Niall · 26 July 2024
Agent replied · 25 August 2024
Thank you for taking the time to leave us your wonderful 5* review Niall. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAs a landlord, just wanted to say thanks to John Skipsey and the Entwistle team for their support on resolving recent issues on my property - as well as actually fixing the issues, I particularly appreciated the prompt and professional communication to keep me informed of the situation.
Alasdair · 16 July 2023
Agent replied · 30 July 2023
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThanks to Leanne for making the rental transaction go through seamlessly. All queries were dealt with efficiently and provided excellent customer service.
Kevin · 6 December 2024
Agent replied · 10 December 2024
Thank you for your wonderful 5* review Kevin! We're delighted to hear that Leanne provided excellent customer service and made your rental transaction seamless. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleKatie Needham was my letting agent and she could not have been more helpful navigating the application process, which was particularly complicated. The process was completed quickly despite the complicated nature and I couldn't recommend Katie and the EG team enough.
David · 1 December 2023
Agent replied · 31 December 2023
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleI have been working quite closely with John Skipsey, Senior Portfolio Manager, on a number of maintenance issues with tenant apartments that his company manages on my behalf. John is prompt, efficient and reliable. Makes life just that little bit easier for me as an overseas landlord.
Simon · 30 June 2023
Agent replied · 30 July 2023
Thank you for your excellent 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGemma and the team have been absolutely brilliant from start to finish. I have been updated regularly and reassured that my purchase is in safe hands. They have delivered on everything that was initially promised and gone above and beyond to keep the transaction streamlined. Thanks again to Gemma and the team at EW, I hope to work with you all again.
Essential · 30 July 2021
Agent replied
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleEoghan and Leanne were extremely helpful for us to find our apartment! They were very patient with our questions, understanding our needs, and well knowledged about the apartments we were inquiring. They were also very communicative with us during the whole process. We highly recommend using their services!
Zeynep · 1 April 2023
Agent replied · 30 July 2023
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
Google5 star review for Amber, who has been so helpful and supportive during our buying and selling process. Always amazingly helpful and friendly, Amber has kept us up to date through the whole process, so we would highly recommend!
Kate · 14 October 2025
Agent replied · 13 November 2025
Thank you for the glowing 5-star review! We are thrilled to hear that our team member, Amber, provided such exceptional support during your buying and selling process. We pride ourselves on providing top-notch service and we appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
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