Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleVery helpful when finding a new home, the team made the process very easy and had lots of available options for me to look at.
MAIREAD · 17 August 2023
Agent replied · 12 June 2024
Thank you for taking the time to leave us such a glowing review! We're thrilled to hear about your positive experience with our letting agency. It's incredibly rewarding for us to know that our services have met your expectations.
Once again, thank you for choosing Address Properties. We look forward to continuing to exceed your expectations.
★★★★★ 5/5
GoogleI cant thank address properties enough for my pleasant tenacy with them during my final year at university! Whenever i needed assistance or help the staff were always polite and prompt in responces & actions.The move in & out process was easy and no stress at all. Thank you again for making my final year ALOT more comfortable. In a nut shell:
-Great company.
-Helpful and reliable staff.
-Prompt communication.
-No issues
-Best estate agency in and around liverpool.
Would 100% reccommend for anybody looking for short or long term tenancy agreements.
Jade · 14 June 2019
★★★★★ 1/5
GoogleAVOID - rude, unhelpful and unprofessional
I had problem with this agency since day 1. Probably one of the most stressful experiences of my life . We were not given what we were promised at the beginning of the year. Throughout the year they never really resolved any of our problems unless we emailed them 3-4 times. Also, our shower was unusable for nearly 2 months, we kept emailing them asking when it’s gonna be fixed and they kept saying “very soon” and it was never fixed until the end of contract. At the end of the year I was so happy to be leaving them, though it wasn’t the end of our nightmare. My parcel that I had ordered was delivered to that house even though we weren’t living there anymore. I kindly asked them to collect my parcel and guess what ! They BLACKMAILED me saying they won’t be able to do it unless I leave a good review for them, as I was going on holiday the day after and desperate for my parcel I had to leave “good review”. Very very unprofessional, and rude staff.
Shamin · 14 June 2018
★★★★★ 1/5
GoogleWould have given 0 starts. Please please stay away from this agency, we had problems with them from the start of our tenancy. Some of the key highlights include: being mislead into signing the contract for the house, the house being in an absolute state when we first moved in (including rats), blackmailing one of the tenants, claiming deposit for damage to the bedrooms that were not let and which we had no access to, taking 6 months to return the deposit. Very rude and unprofessional staff, the house was so bad we had to have a meeting with what I believe was the manager of the branch, due to the meeting starting late I had to leave early to go to a lecture, as I got up to leave I was met with unacceptable comments stating how I am not taking the house situation seriously (sorry for prioritising my education). I can't warn people enough to stay away from address properties, please read other comments as well to understand how bad this agency is. I can't believe this agency is still running with how poorly they treat student.
Anna · 14 June 2018
★★★★★ 5/5
GoogleThank you libby,good
Abdullah · 24 June 2024
Agent replied · 23 August 2024
Thank you for your positive review! We are glad Libby was able to help you. Should you require further help in the future please do not hesitate to get in touch.
★★★★★ 1/5
GoogleAwful awful letting agent, arranged a viewing, travelled two hours to be cancelled on at the last minute and not even apologised to. Would not recommend to my worst enemy, wasted £100 because of these people
Annie · 13 June 2021
Agent replied · 12 June 2024
Dear Annie I am sorry to hear this. I did check our system on this matter. I can see that unfortunately you did not confirm the viewing with us. We do send out very clear instructions on how to arrange and confirm a viewing with us at the time of enquiry. We did not mean to inconvenience you however due to the sheer number of cancelations / no show appointments we receive we must follow the booking guidelines to enable us to efficiently manage the number of viewings we undertake to prevent disappointing other people looking to view who have conformed as well as current tenants who must revise the appropriate warning about viewings taking place.
We have now introduced additional services to help out people who are out of town to view our properties. 3D click though tours and video walkthrough tours are available on most of our properties. If you wish to see any of these in the future then please ask a member of our team who will be happy too help
★★★★★ 5/5
GoogleReally helpful when coming to find a new property!!
Broccan · 13 February 2024
Agent replied · 12 June 2024
Hi Broccan, thank you for taking the time to leave us such a glowing review! We're thrilled to hear about your positive experience when searching for a new property. It's incredibly rewarding for us to know that our services have met your expectations.
Once again, thank you for choosing Address Properties. We look forward to continuing to exceed your expectations.
★★★★★ 5/5
GoogleMaintenance team have been brilliant all year 😆 …
Amber · 13 February 2024
Agent replied · 12 June 2024
We appreciate your positive feedback regarding our maintenance team's performance throughout the year. We value your satisfaction and look forward to continuing to provide excellent service.
★★★★★ 5/5
GoogleThank you libby,good
عبدالله · 5 June 2024
Agent replied · 12 June 2024
Thank you for your positive review! We are glad Libby was able to help you. Should you require further help in the future please do not hesitate to get in touch.
★★★★★ 1/5
GoogleHonestly the most awful company I've ever had to experience living with. If you are a student don't even bother, they have ruined my second year experience.
Nia · 13 June 2022
Agent replied · 12 June 2024
The satisfaction of our tenants is something we take very seriously and we are concerned to see that you have given us a 1 star review. We are very sorry that you feel this way. Your reasons for doing so is somethgin we would like to address and hopefully we can help you feel better about the services you have received / are still receiving from us. Any feedback you can provide us will help us resolve any issues that may be outstanding, or will help us improve our services going forwards. We welcome constructive criticism. Please note that issues relating to Landlords contractors may not be something we are able to control as they are outsourced contractors instructed by your landlord (not our agency). We are however here to help facilitate a speedy resolution to matters wherever possible and we are here to assist in this whatever way we can.
We look after close to 2000 students in the city as well as many more residential and commercial tenants. In general our client satisfaction is very positive. We do however appreciate that we are not perfect and on occasion mistakes / lapses in service may happen. This is something we always strive to resolve. So that we can better understand your reasoning, would you be happy to give us a call or email to discuss what has let you t giving us this review?
Hope to speak to you soon
★★★★★ 5/5
GoogleReally friendly staff, all problems delt with quickly
Could not recommend this agency enough!!
Libby · 17 August 2023
Agent replied · 12 June 2024
Thank you for taking the time to leave us such a glowing review! We're thrilled to hear about your positive experience with our letting agency. It's incredibly rewarding for us to know that our services have met your expectations.
Once again, thank you for choosing Address Properties. We look forward to continuing to exceed your expectations.
★★★★★ 1/5
GoogleNo wifi for months and constantly ignore our maintenance requests.
Jake · 13 June 2023
Agent replied · 12 June 2024
Dear Jake, unfortunately Wifi has nothin to do with our agency. Wifi is set up directly by your landlord. I can see that our office has been speaking directly with you regarding this issue. Iam also very happy to arrange a call with you to discuss other issue you have raised. I however can not see any evidence of issues being ignored. All matters have been addressed and reported to your landlords who in turn has instructed the relevant steps needed for the ultimate rectification. I am sorry that you feel satisfied with the service however I assure you have not been ignored in any way ever. I can see email train for all correspondence keeping you informed as to progress of matters. Please can you give us a call to discuss this in more detail as I hope we can discuss the situation in more detail.
★★★★★ 1/5
GoogleAwful service. Extremely unhelpful and rude agents, never want to know about any problems. Still waiting for our deposit back and it’s nearly October. Our flat was vermin infested and damp but they didn’t seem to care or do anything about it. Unresponsive to any problems that are brought up, unless it’s related to money! Would rate 0/5 but that wasn’t an option!
Lydia · 14 June 2018
★★★★★ 5/5
GoogleFantastic experience with this company, became a new tenant in June and am very happy with the service I have recieved so far. They always reply in a timely manner to any queries and have no issue getting problems resolved i.e maintenance. Would highly recommend, friendly and professional service, staff always very helpful.
Josh · 14 June 2019
★★★★★ 1/5
GoogleWe waited outside for more than half an hour due to their mistake. And their staffs are being so impatient and rude.
Anqi · 25 August 2017
Agent replied · 23 August 2024
I can conform that you had not actually confirmed your booking with us. We send out a message the morning of the viewings to confirm with all parties about the location, times and asking for conformation as we get a lot of no shows. You did not respond with any conformation and as a result we had to assume the you where not attending. However, as soon as you called up we made arrangements to come out to you immediately. I am sorry for this delay however we do have to have these steps in place to ensure that no time is waisted as no show viewings do affect the ability to accommodate other tenants who have followed the correct procedure. Please note that the procedures are clearly explained at the time of your call.
★★★★★ 1/5
GoogleWe waited outside for more than half an hour due to their mistake. And their staffs are being so impatient and rude.
刘安琪 · 14 June 2017
Agent replied · 12 June 2024
I can conform that you had not actually confirmed your booking with us. We send out a message the morning of the viewings to confirm with all parties about the location, times and asking for conformation as we get a lot of no shows. You did not respond with any conformation and as a result we had to assume the you where not attending. However, as soon as you called up we made arrangements to come out to you immediately. I am sorry for this delay however we do have to have these steps in place to ensure that no time is waisted as no show viewings do affect the ability to accommodate other tenants who have followed the correct procedure. Please note that the procedures are clearly explained at the time of your call.
★★★★★ 1/5
GoogleThey exploit and extort money out of students by withholding deposits, the cheek after the house was given notice by the council!!! Couldn't sort the damp either
Jack · 13 June 2023
★★★★★ 1/5
GoogleWould give 0 if possible, the worst housing company I've ever had to deal with in almost a decade of moving around various flats. Rude, incompetent and unhelpful. Give your money to someone who actually cares
Ethan · 13 June 2022
★★★★★ 5/5
GoogleMaintenance guy was 10/10 found a solution to the problem in no time and solved it for me, this guy needs a rise!!!
Jay · 13 June 2023
★★★★★ 5/5
Google5 star service
Quick deposit return, and positive communication with maintenance issues.
Couldn’t recommend a student lettings team more. :)
Leah · 17 August 2023
★★★★★ 5/5
GoogleAddresss Properties are awesome. The staff are a pleasure to be around and they’re extremely helpful. They’ve helped us find an amazing flat, in an awesome location. I couldn’t be happier with their service. They offer great service all the time. Brilliant stuff.
Ralph · 14 June 2019
★★★★★ 5/5
GoogleVery happy with the service and efficiency of the team. Everyone is super helpful and made my experience pleasant.
Daniella · 13 June 2023
★★★★★ 1/5
GoogleAbsolutely appalled with their service - rude, unreliable and uncommunicative. I know I'm a student, but frankly, they treat me like some gum on the sole of their shoe. Been locked out of my room twice now due to their incompetence. Appalling.
Chloe · 14 June 2017
★★★★★ 1/5
GoogleAwful letting agency, avoid.
Charles · 14 June 2019
Agent replied · 12 June 2024
Hi Charles, I have see you have posted a 1 star review. Without knowing your specific issue I am unable to comment however, that said, I am very sorry that you feel the need to rate us so negatively. We constantly strive to improve our services all the time and therefore constructive criticism is always helpful to prevent you or any other tenants under our management from experiencing apperceived unsatisfactory service. If you wish to email us we will be more than happy to look into any issues you have raised and ee what we can do to alleviate any concerns. Thank you
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
