Address Students Liverpool reviews

★★★★★ 5/5

Google

Amazing service from racheal. Lock my self out and she was round within an hour of calling! So greatful! Such a great company

Grace · 16 March 2026

★★★★★ 5/5

Google

Lovely and understanding staff, makes me feel they've been their best to make everything smooth no matter what are the circumstances. With special thanks to Libby!

Mohamed · 24 July 2024

★★★★★ 1/5

Google

I advise avoiding address Properties at any opportunity unless you particularly enjoy your calls and emails being ignored. Dont expect anyone here to actually do their job competently. In the 2 months since moving into the property here are the issues we've had: *No electricity or gas during the first week of moving into the property (we were given a 6 day discount on rent as the property was literally inhabitable), this didnt change the fact that we had all planned to move in on the orginal date and only discovered the issue once arriving at the property to move in. *from the start we have had no internet, address Properties has made little effort to put this right as I have asked countless times for some temporary arrangement due to the installation date of the internet being cancelled twice. The worst part being address Properties were not aware that we didnt have internet when we moved in...we viewed the property 2 months before moving in this should have been sorted. *Multiple bedrooms has visible leaks or marks on the ceiling which I had to ask 3 times to be fixed. *one bedroom was missing a heater when we moved in, another issue that address Properties were not aware of until I mentioned it. *we have once again had heating issues as the radiators didnt work for 5 days and I had to chase this issue up several times, this was during a period with temperatures of -1⁰C *we were promised that our heating and electric would be taken off of a pre payment meter, but this is yet to happen, so now whenever the money runs out on the meter we are forced to call address Properties to top it up, not once have they done this on the same day. *in 2 bedrooms not only do the rooms have windows that won't open, they also leak because they havent been sealed properly, this has been reported too many times to count...dont expect maintenance to ever come out and fix any issues because they simply wont. *the property was meant to have locks in the bedrooms, this yet again hasnt materialised after being given 5 different dates for this to be sorted, so dont expect any privacy. *if someone ever says theyll call back, dont believe them because they wont, you will have to chase up every single issue multiple times because no one seems to do anything here.NegativeResponsiveness, Professionalism

Callum · 24 August 2022

★★★★★ 5/5

Google

best student landlord company i’ve lived with in liverpool, houses come nicely decorated and problems always dealt with quickly.

RCL · 16 February 2026

★★★★★ 5/5

Google

Amazing service my son went in to look at a property and Claire was so helpful and helped him with his decision. Thanks so much for everything

Emma · 13 February 2024

★★★★★ 5/5

Google

A huge thank you to Debra, Frances and Lewis who have been absolutely brilliant taking over the management of our HMO property quite late into the new academic year, refurbishing it to a higher standard and fully letting out each room within a short period of time. They've alleviated a lot of stress for us after a particularly torrid time with another agency. Very communicative and responsive. Thank you!

Toby · 13 June 2023

★★★★★ 5/5

Google

Spoke to Claire today regarding managing our property. Claire was super helpful and understanding making the whole process smooth and pleasant. Many thanks 😊 …

Jonathan · 14 March 2024

★★★★★ 1/5

Google

I advise avoiding address Properties at any opportunity unless you particularly enjoy your calls and emails being ignored. Dont expect anyone here to actually do their job competently. In the 2 months since moving into the property here are the issues we've had: *No electricity or gas during the first week of moving into the property (we were given a 6 day discount on rent as the property was literally inhabitable), this didnt change the fact that we had all planned to move in on the orginal date and only discovered the issue once arriving at the property to move in. *from the start we have had no internet, address Properties has made little effort to put this right as I have asked countless times for some temporary arrangement due to the installation date of the internet being cancelled twice. The worst part being address Properties were not aware that we didnt have internet when we moved in...we viewed the property 2 months before moving in this should have been sorted. *Multiple bedrooms has visible leaks or marks on the ceiling which I had to ask 3 times to be fixed. *one bedroom was missing a heater when we moved in, another issue that address Properties were not aware of until I mentioned it. *we have once again had heating issues as the radiators didnt work for 5 days and I had to chase this issue up several times, this was during a period with temperatures of -1⁰C *we were promised that our heating and electric would be taken off of a pre payment meter, but this is yet to happen, so now whenever the money runs out on the meter we are forced to call address Properties to top it up, not once have they done this on the same day. *in 2 bedrooms not only do the rooms have windows that won't open, they also leak because they havent been sealed properly, this has been reported too many times to count...dont expect maintenance to ever come out and fix any issues because they simply wont. *the property was meant to have locks in the bedrooms, this yet again hasnt materialised after being given 5 different dates for this to be sorted, so dont expect any privacy. *if someone ever says theyll call back, dont believe them because they wont, you will have to chase up every single issue multiple times because no one seems to do anything here.NegativeResponsiveness, Professionalism

Callum · 23 December 2021

★★★★★ 5/5

Google

Always a pleasure. Friendly, helpful staff who communicate clearly and are easy to deal with.

Carla · 16 February 2026

★★★★★ 1/5

Google

horrid experience with maintenance and issues never properly being resolved, back door hasnt been fixed and mold keeps resurfacing, do not book here x

Lyi · 29 November 2025

★★★★★ 1/5

Google

AVOID!!! I came all the way from London to Liverpool for a viewing meant to be at 12.30pm, however I was 25 minutes late. I texted them an hour before the viewing that I would be late, and no response. When I finally get to liverpool and message that I am 10 minutes away, they text saying they have another viewing at 1pm and not to do mine. I understand I was late but SERIOUSLY just next time say “don’t come if you are more than 15 minutes late” rather than waiting for me to arrive THEN telling me!!! Time wasters

MAB · 17 August 2023

★★★★★ 5/5

Google

We needed accommodation very last minute, and the team here couldn’t have done more for us. Libby and Deborah found us a property and ensured the whole process was seamless. I couldn’t recommend them enough!

Maddie · 1 August 2025

★★★★★ 1/5

Google

Poorly I have moved house and by mistake I ordered somethink from SHEIN and I rang and they said Nothink was there when they went but I have proof that it was delivered

Amanda · 13 June 2023

★★★★★ 1/5

Google

Appalling , have had two uni houses with them and have had nothing but trouble , emails get completed ignored about deposit returns I would avoid at all costs

Jays · 13 September 2025

★★★★★ 1/5

Google

AVOID THIS COMPANY AT ALL COSTS. PHOTOS ATTACHED This company has physically and mentally drained me. In September I moved into 78 holt Rd and as soon as we arrived the place had not been cleaned the microwave was rusty and the list really goes on and on. The place was full of mould which quickly began to grow the company made a poor effort to fix the issue which effected my mental health as i was put on anti-depressants due my my living conditions and my medical respiratory issues got worse by the day. We had professionals come round to explain it was a big job which would mean alot of work on the property and the landlord was not willing to fix the issues as over the phone i had been told he did not believe the company. Why work with such incapable landlords? On top of that £300+ of my clothing, university files and work, and belongings were damaged because of the mould. I wrote a pre-action protocol and was going to take them to court but my mental health was really more important and they offered to ask the landlord to refund me the money but never again heard anything. We eventually after months of repairs not being fixed since the move in date and the damp unliveable to the point I got in contact with the council and environmental health they moved us to Flat 3 2 Fell street which at first seemed great. The crack beside the shower was reported months ago by a maintenance guy that came to the property and was never fixed. There is mould here too and my neighbours have complained about mould in their flat. My kitchen roof began to leak onto electrics a few weeks ago and is only now being inspected which i guessed as whoever had entered the flat left my front door open leaving my belongings free to anyone who could have entered. I had to go upstairs to double check that they had, had people fixing their bathroom. Honestly this is only a portion of the issues but do not for the love of your life rent with this company.

Alice · 13 June 2021

★★★★★ 5/5

Google

Really helped me find the right place and always on hand when I had questions. Claire and Debbie were great

Jen · 13 February 2024

★★★★★ 4/5

Google

A good agency, quick turn around to get into the property when we desperately needed somewhere within a week, as well as providing more then was expected for our arrival. Sometimes slow to answer emails, however it certainly improved, Emma was good to deal with. Generally any maintenance issues were sorted in a timely manner at their cost. Reasonable with the deposit return process. Much better then some agencies I dealt with when flat viewing that never replied.

Nicole · 13 June 2021

★★★★★ 1/5

Google

I have been waiting to do a review for some time but felt the need to warn future students. My son and 8 friends rented a property two years ago. The paperwork and pre move in service was good but please make sure you take photos of everything when you move in. They had problems throughout their tenancy with hot water and showers blocking up that seemed to be a constant theme with the neighbouring flats. When my son and his friends moved out they were notified 2 months later that the landlord was withholding all their deposit which was a significant amount. Several emails pursued which we disputed and ended up going to the DPS resolution service. The landlord tried to charge them for a water leak when they were all on holiday together and also submitted invoices for other flats. It took around 8 months and luckily we had photo evidence and ended getting 90% back however most students would probably just accept it and not challenge the landlord.

Caroline · 20 December 2024

★★★★★ 5/5

Google

Great company all issues dealt with swiftly.

Jon · 16 February 2026

★★★★★ 5/5

Google

Lewis is so helpful with any maintenance issues and super friendly. Couldn’t ask for more!

Lilimai · 13 February 2024

★★★★★ 5/5

Google

Fabulous service from the team, fantastic knowledge extremely polite and friendly. Amazing experience from start to finish Thank you so much !!

Billy · 13 September 2025

★★★★★ 5/5

Google

The best friendly people there

Hiwar · 16 February 2026

★★★★★ 1/5

Google

Very poor service. They conduct multiple viewings towards the end of the tenancy. Almost one every week and for the first few times we wernt even informed. They opened the lock and entered and even entered our rooms. No sense of privacy for belongings or people. After multiple emails they started sending us prior notice. But the viewings were just too many. Our deposit reached us almost two months late. We kept emailing them and they kept fooling us with one more week. Terrible company and customer service.

Purvi · 21 October 2024

★★★★★ 1/5

Google

0 stars. Lived there in my third year of uni, having MULTIPLE maintenance issues, all were neglected and ignored and now we are being charged a HUGE amount of money for clear wear and tear of the property and issues that were left from previous tenants. They are completely incompetent and are just money grabbers, would NOT recommend at all, unless you want to be charged a huge amount for dust. Absolute scum the way they treat their tenants. we also had no idea who our landlord was and apparently he owed his workers thousands of pounds (maintenance guy told us that himself).

Megan · 21 October 2024