Address Students Liverpool reviews

★★★★★ 5/5

Google

I would like to leave a comment about this property. Overall, I really appreciate the help I received from the staff, especially Molly. She was very helpful and assisted me in contacting the landlord to repair my door lock. The landlord also arranged a new mattress for me, which I am very grateful for. At the beginning, the process took quite a long time and I had to call several times to follow up. Sometimes I was told that I would receive an update but did not hear back straight away. However, in the end the issues were resolved and I truly appreciate the effort made to help solve the problems. Thank you again to Molly and the team for their support.

Jessi · 16 March 2026

★★★★★ 5/5

Google

I’ve had the pleasure of working closely with kayleigh and the Maintenance Department, and I can honestly say they set a high standard. Communication is clear and consistent, jobs are well organised, and any issues are dealt with quickly and professionally. From a gas engineer’s point of view, it’s refreshing to work with a team that understands the importance of safety, compliance, and proper planning. Access is arranged efficiently, parts and information are provided when needed, and there’s a genuine focus on doing the job right first time rather than rushing. The team are approachable, knowledgeable, and supportive, which makes day-to-day work run smoothly and safely. It’s clear they take pride in their work and value good working relationships with contractors and engineers alike. Overall, a reliable and well-run department that I’m always happy to work alongside and would highly recommend.

Ben · 23 December 2025

★★★★★ 5/5

Google

We wanted to say a massive thank you to Debra Lavendar who helped us view our house last year aswell as our current home! She has been brilliant from start to finish, so helpful and such a lovely person. Any issues we had she was on the ball and always so professional and polite. She is so hard-working and always brightens up our day. We hope your still there when we are looking for our next home - The Redgrave Girls 🩷

Charlotte · 1 August 2025

★★★★★ 1/5

Google

This is by far the worst letting agents in Liverpool!!!! Our carbon monoxide alarm went off on a Friday and despite ringing the adress properties supposed emergency line multiple times - no answer so the emergency gas company came out to temporarily resolve the issue. We went 5 days without hot water or gas to cook and still took them till Tuesday to respond to us. Finally someone came to our property and advised the boiler needed to be replaced the following day another person came round and said everything was fine apart from our carbon monoxide alarm being out of date which was replaced a day later after multiple phone calls once again. On a separate occasion our house alarm and fire alarm went off over the weekend with no code given to us for the house alarm or any details on how to silence the fire alarm we were unable to contact address properties so resorted to calling 999 for them to come out and silence it for us. Despite not being as serious as the previous issues our WiFi continuously doesn’t work, we are all students who need access to this service in order to complete uni work. You need to do better and provide an actual emergency line that works!!

Emma · 6 December 2025

★★★★★ 1/5

Google

Avoid at all costs, truly the worst letting experience in Liverpool. The service provided by this agency was appalling from start to finish. We spent months disputing the return of our deposit, during which they consistently failed to provide evidence for the deductions they were making. Maintenance throughout the tenancy was virtually non-existent. The roof was leaking when we first viewed the property, a problem we reported multiple times, and despite repeated so-called “repairs,” the issue was never properly resolved. A broken window reported early on was never fixed; instead, they repeatedly sent someone who only dealt with double-glazed windows, when ours were single-glazed, a basic detail they couldn’t even get right. This company was negligent, unresponsive, and unprofessional throughout. I strongly advise others to stay well away.

Katy · 22 October 2025

★★★★★ 5/5

Google

The maintenance for address property have been absolutely faultless. Lewis has been very attentive all year and always goes the extra mile to check up on us and make sure everything is fixed and sorted out as soon as we request. We have never felt as if we are being a pain or anything we request is an issue, and the conversation is always flowing when’s he’s round! Top bloke

Xavier · 13 February 2024

★★★★★ 1/5

Google

absolutely astonishingly poor service from this company, firstly did not do an inventory or even clean the flat before move in, didn’t even check the flat beforehand. flat was an absolute dump, mould all over the windows, bathroom was disgusting, marks on every possible surface, bathtub wall literally fell off, dirty cupboards, stains all over the floor, broken lights in every room, blocked drains, hair and stains all over the mattress and mattress hadn’t even been changed between tenants, could talk about how dirty it was for hours. then upon arrival to collect keys we were not told a single thing, keys handed off and nothing else said, no advice on how to pay bills, nothing on where the meters or bins are, no updates on the maintenance for nearly 20 issues that were apparently ’top priority’ and cheap landlord who didn’t care about the tenants needs but their own profit. would not recommend using these people ever, unreliable and useless and will not be using again. save yourself fr if i could give negative stars i would

Mariyah · 1 August 2025

★★★★★ 5/5

Google

Have been renting with Address now for 6 months and it has been a great experience. The team at the mount pleasant office couldn’t do more to help, even over weekends and out of hours we’ve been looked after! They have a top end range of Properties and the process of finding and securing our property was super straightforward, would 100% recommend to a friend.

William · 20 December 2025

★★★★★ 5/5

Google

address properties have a great staff Barnita is absolutely lovely and so is her crew. would definitely reccomend.

Nevaeh · 29 November 2025

★★★★★ 1/5

Google

A cowboy agency with incompetent staff members who take advantage of naive students. If you’re a student or first-time renter, make sure you know your rights and read every policy carefully before signing/ agreeing mindlessly to anything with this agency. Based on my experience, their practices can be disorganised and unprofessional, and I would not recommend them. While the property itself was nice, the overall experience with the agency left a lot to be desired. When we moved out, we were charged for damages we didn’t cause. Thankfully, we were able to recover most of our deposit through the independent Deposit Protection Service, but it took months to resolve and felt unnecessary, and Address could have resolved this very quickly with us. My advice: take detailed photos of every corner of the property when you move in and out, even if things seem fine, to avoid similar issues. We also dealt with several other problems during the tenancy. For weeks, we had no hot water, and the agency showed no urgency in fixing it. At the start of the tenancy, Liam had told us about a reduced rent payment, but when we went to pick up our keys, he refused to hand them to us without paying for his mistake. We had to sort it out on the spot, which caused unnecessary stress. The timing of rent payments also seems problematic. Rent was scheduled to be due before student loans were issued, and the agency charged a fee to adjust the payment dates. Based on my understanding of the Tenant Fees Act, this practice may not be legal. Overall, I found this agency difficult to deal with and felt that they took advantage of students who might not be familiar with tenancy laws. Make sure you research thoroughly, understand your rights, and keep records of all communication if you decide to rent with them.

Alex · 20 November 2024

★★★★★ 1/5

Google

A cowboy agency with incompetent staff members who take advantage of naive students. If you’re a student or first-time renter, make sure you know your rights and read every policy carefully before signing/ agreeing mindlessly to anything with this agency. Based on my experience, their practices can be disorganised and unprofessional, and I would not recommend them. While the property itself was nice, the overall experience with the agency left a lot to be desired. When we moved out, we were charged for damages we didn’t cause. Thankfully, we were able to recover most of our deposit through the independent Deposit Protection Service, but it took months to resolve and felt unnecessary, and Address could have resolved this very quickly with us. My advice: take detailed photos of every corner of the property when you move in and out, even if things seem fine, to avoid similar issues. We also dealt with several other problems during the tenancy. For weeks, we had no hot water, and the agency showed no urgency in fixing it. At the start of the tenancy, Liam had told us about a reduced rent payment, but when we went to pick up our keys, he refused to hand them to us without paying for his mistake. We had to sort it out on the spot, which caused unnecessary stress. The timing of rent payments also seems problematic. Rent was scheduled to be due before student loans were issued, and the agency charged a fee to adjust the payment dates. Based on my understanding of the Tenant Fees Act, this practice may not be legal. Overall, I found this agency difficult to deal with and felt that they took advantage of students who might not be familiar with tenancy laws. Make sure you research thoroughly, understand your rights, and keep records of all communication if you decide to rent with them.

Alexandra · 20 November 2024

★★★★★ 2/5

Google

My daughter got the keys for there shared house to move things in , they told us it had been cleaned when we got there it was absolutely disgusting, cobwebs all over the house blue tackle marks on the walls hair everywhere the kitchen was horrendous cooker, microwave everything not been touched by a cleaner. Obviously nobody had been to the house to check it was ready to move into !!!!!!

Mark · 30 August 2025

★★★★★ 1/5

Google

DO NOT RENT WITH THESE PEOPLE If I could give no stars I would. This is the worst letting agency I’ve ever rented with. Don’t sort major structural issues on time. Don’t return phone calls or follow up on stuff. Terrible communication between the office team and their maintenance team. Will enter the property without giving any notice. *Edit 6 months on after moving out. I still have breathing problems which I need an inhaler for and skin conditions, all because of the damp and mould in the property they would not fix, my doctor has said it might (but probably not) improve now I have moved out. So far it hasn't. They are lucky I can't afford legal help because I would sue if I could. After the horrible experience of living in the property they would not even return our deposit, despite violating our tenancy agreement on multiple occasions AND the fact we left the property in a better condition than we found it, minus the damage caused by their failed cowboy plumbing which they never fixed properly. They even damaged my own belongings after entering the property unattended and moving all of my things in my room to cut a hole in the wall. I had to buy a security camera for my room because I was scared, they came in to the property unannounced so many times. I've been left with physical and emotional damage from living in that place and I encourage anyone to warn others who are thinking of renting with these people.

Daisy · 15 March 2025

★★★★★ 5/5

Google

The team at Address is an extension of my values - they care about the tenants and at the same time ensure us landlords are looked after diligently and fairly . We have been using Address since 2018 and I can quite confidently say that …

Rajiv · 16 February 2026

★★★★★ 4/5

Google

Had no issues with them. Maintenance was swift whenever an issue was logged. The only small negative was that the lady who showed me and my other flatmates around mentioned we have a biweekly cleaner but there was so such thing! Claire was especially helpful. Definitely the best agency I've been with so far. Recommended!

Dhwani · 23 May 2025

★★★★★ 5/5

Google

Issues are always dealt with swiftly and professionally. Ellie is the person who has dealt with most maintenance issues and has always ensured that the tenants are kept up to date with repairs and ensured that work has been dealt with immediately for the safety and comfort of the tenants.

Leanne · 13 February 2024

★★★★★ 1/5

Google

As a parent of a student DO not go with this company, nothing was ever done!!! Had to remind them all of the time things needed to be done, absolutely filthy when moving in, mattress had vomit, & was filthy from previous Tennent no mattress cover, then wanted to charge when leaving the property £30 for a mattress cover!!! Dead corpses of insects under the bed & floor when moved in was supposed to be cleaned!! The hallway was absolutely filthy when supposed to be cleaned by an agency, bin bags in the hallway absolutely stunk!!! , shower was so mouldy when moved in & not working, toilet not working when moved in, television not working when moved in fridge freezer not working when moved in, kept having to remind them again & again & again, until eventually was dealt with but not working when the maintenance/ property manager had come to repair the appliances that were faulty or broken, but shown as completed , the list goes on & on heavy leaks from upstairs pouring by the ceiling light so dangerous, it was like that for days, when fixed, it happened again!! Then when leaving the property they charged my daughter nearly £200 from her deposit that was given before moving in, some of that being the mattress cover, (all the students had money deducted from their deposits!!) they showed photographs of scratches on the door that was already like that when she moved in, damage to a skirting board that was not in her room , there was no damage to any skirting board in her room obviously a previous photograph or from a different room!! She & her flatmates left their individual flats & living area, bathrooms etc absolutely immaculate, my daughter took a photograph for proof, it was 100% cleaner from when they first moved in. When the agency was questioned about deducting money from my daughters deposit , all I & she got was you need evidence, evidence, that’s all we got . When I questioned accounts regarding the deduction the attitude was assertive, when I stated I was recording her, her attitude became more pleasant. DO NOT GO with this agency, & the landlady was awful, arriving unexpectedly when an appointment was not made or confirmed ,banging on the students doors very demanding a Spanish lady who apparently lived abroad. Very unprofessional & horrendous agency, just look at other reviews

Hayley · 10 November 2025

★★★★★ 1/5

Google

I used these guys for a property on edge lane back in 2017. Very unprofessional and low competence staff. Maybe things have changed since then. I went to a better agency afterwards (reeds rains)

Umair · 16 February 2026

★★★★★ 1/5

Google

I do not recommend this company, me and my partner booked a viewing and they completely messed us about, couldn’t imagine living there with that type of management, seems very poor.

Gabbi · 16 February 2026

★★★★★ 5/5

Google

Ive rented with this bussines for three years now and never had a issue.All repairs needed are address and delt with quickly. Very friendly office staff to.

Emma · 16 March 2026

★★★★★ 4/5

Google

i’ve been renting with address properties for about 9 months now and while the house came with some issues, the staff members have always been quick to solve them. …

Orangerhue · 16 February 2026

★★★★★ 5/5

Google

Rachel helped me when I was locked out and was really helpful was only waiting 10 minutes for her to collect keys and help me inside my apartment. Very grateful

Jordan · 16 February 2026

★★★★★ 5/5

Google

Such a great company with the loveliest staff there to help! I won their easter giveaway and i’m very grateful to them!!

Isabella · 15 April 2026

★★★★★ 1/5

Google

AVOID THIS COMPANY!!! Having lived in several countries and rented multiple properties over the years, this has been by far the most disappointing experience I have encountered with a property management company. Throughout my tenancy, the level of service was consistently substandard. We were not provided with essential appliances such as a vacuum cleaner, and the refrigerator broke down for three weeks, during which time we were still charged the full rent despite being unable to store food. My room had persistent issues with dampness and mold for several months, and despite repeated reports, no adequate action was taken. Additionally, the Wi-Fi extender in my room did not work for approximately three months, making it nearly impossible to get a stable internet connection. Attempts to contact the agency for repairs or support were met with dismissiveness and unprofessional attitudes, as if we were asking for personal favors rather than requesting basic maintenance. To make matters worse, upon moving out, they deducted £60 from my deposit for a blocked shower drain that had been reported multiple times during my tenancy and was never properly resolved. Now, they are attributing the damage to me, which feels entirely unjustified. Overall, the experience has been extremely frustrating and stressful. I would caution anyone considering renting through this company to think twice, for the sake of your time, money, and peace of mind.

Mario · 29 July 2025