5/5
TrustpilotGreat service from all the team
Great service from all the team, Derry was fantastic, kept me informed at all times and was a great help to me understanding how the lower end of the chain was working, highly recommended
Trusted Agent profile · Lisburn
Reeds Rains (Lisburn) reviews
★★★★★
2,308 reviews across 2 platforms
14-16 Market Street, Lisburn, BT28 1AB
Part of Reeds Rains Favsco NI, see every office.
Reeds's office in Lisburn, at 14-16 Market Street, is rated 3.9 out of 5 across 2,308 reviews on two platforms, including 348 Google reviews rated 4.9.
Reviews
Every review we hold for the Lisburn office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotErica Collins and Reeds Rains were…
Erica Collins and Reeds Rains were amazing from beginning to end of the process from booking the viewing to moving in. Making the whole rental process completely hassle free. Can’t rate them highly enough!
5/5
TrustpilotYou have a great team who gets things…
You have a great team who gets things done
Agent replied · 29 December 2024
Thank you for your kind words. We appreciate your recognition of our team's hard work and dedication.
5/5
TrustpilotAlison is a fireball! - Clarilis & Matthew
We used Reed Rains to buy our first house! Our agent was Alison and she was absolutely fantastic. From the first moment we met her, we got complete transparency and honesty about the property and about the buying process. As first time buyers, I and my husband had no idea how to navigate this journey - however, having Alison by our side, always on the money and always pushing for our best interest, was so pivotal for our experience. We have nothing but love and appreciation for Alison and Reed Rains. Thank you from the bottom of our heart... Clarilis and Matthew Almeida-Holmes ❤️
1/5
TrustpilotVery poor
Very poor, don't seem to have any brain power when it comes to how to market a property.Incapable of responding with anything coherent when you raise any queries. You don't need to be William Shakespeare but a general level of being able to construct sentences is not too much to expect.
Agent replied · 16 June 2024
Hi Leonard,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotHello Reeds Rains
Hello Reeds Rains. Many thanks for all your help in selling my house and buying my new apartment. After a few hiccups it all turned out well particularly with the help from Jenna. You have been a great asset for your branch in Rotherham. Many thanks. Also not forgetting to mention George as well. Thanks again Muriel Wright
Agent replied · 16 June 2024
Thanks so much for your review Muriel. It's great to hear that George, Jenna and the Rotherham team gave a really good service.Did you know you can earn £50 Amazon.co.uk Gift Cards when you sign up to our refer a friend scheme and recommend our services? Visit reedsrains.co.uk/refer-a-friend to find out more.
5/5
TrustpilotProfessional and Friendly
Clark made the whole experience simple and straight forward. He (and the others that I spoke to) were all friendly and helpful.
5/5
TrustpilotExcellent service from Maria Hammill
Excellent service received from Maria Hammill at the Rothwell branch. Been looking for a property to buy, Maria is always helpful & nothing is too much trouble. Thanks much appreciated.
5/5
TrustpilotJust a quick note to thank Liz at…
Just a quick note to thank Liz at Dinnington Office for her professionalism in helping us buy our new home. I would highly recommend Liz and her team.
5/5
GoogleGreat experience with reeds rains in finding the perfect property, the service provided by Tracey Cordner was excellent, very helpful throughout and always available to help with any questions or queries we had. Thanks for all your help.
5/5
TrustpilotExcellent service and a very professional team. Highly recommended .
Excellent Service by Claire.Very professional.Claire was very approachable and always willing to help.I heave dealt with Reeds Rains before and have had brilliant service every single time. Highly recommended .
4/5
Trustpilotmost valuable of a company is Customers' Care
Your staff respect customers' wishes and requests, then try to achieve what customers' need.
Agent replied · 24 August 2024
Hi there,We appreciate your feedback and are glad to hear that our staff is respectful of your wishes and requests. We strive to provide excellent customer service and will continue to work hard to meet the needs of our customers.Regards,Reeds Rains
5/5
GoogleTracey at Reeds Rains Lisburn was so helpful, she was very responsive with any details or questions we had throughout the entire process.PositiveResponsiveness, Professionalism
5/5
TrustpilotDealt with Scott in the chesterfield…
Dealt with Scott in the chesterfield branch. Absolutely fantastic bloke, had no issues at all and he’s been better than I could’ve asked for.
5/5
TrustpilotJames 5 stars
May I thank James in property letting for all the assistance he gave to my daughter and sorting out the problem with her apartment and talking with landlord and dealing so well with the issue ... very polite professional gentleman
1/5
TrustpilotLiverpool landlords steer clear
Have been with Reed Rains for a number of years and over the past 5 years the service and management have gradually reduced to what is now a very poor lettings agency. Don’t expect to have a call back. Don’t expect to have rent paid on time or if at all. Prepare to have exorbitant fees and regular costs for the same issues. That’s if they actually tell you that is. My last tenants moved out three months ago. They left the property in such a state, all the furniture had to be removed and disposed of. The previous tenants had been smoking which was clear to anyone who entered the property. Apparently this was not noticed by the agents when they visited. What is the worst thing of all, no communication. I last received an email from them on the 24/082021 when they promised to compensate me for negligently getting me to dispose of my own property that the previous tenant had just dumped on the balcony. They never call back when they promise to do so. Managers pass issues to other junior members of staff to take the grief so they don’t have to deal with it. I wouldn’t be surprised if there was a big turnover of staff at this firm, as I never get to speak to the same person, if anyone at all. When calling, the lady on the reception will get someone to call you back. They never do and you’ll find emails go unanswered and unacknowledged. Don’t let yourself be duped by this firm. They are inept and you will deeply regret it if you allow them to manage your property.
1/5
TrustpilotDisappointing
Made the mistake of using these to sell our house. We have now been waiting for a memorandum of sale for well over a week. Initially we were getting told we would have it 'by the end of the day'. This then changed to 'we have chased it', were now getting to the point that our emails are just being ignored. Nobody seems to be taking ownership of this their side, its left to us to do all the chasing. The one document we are waiting on to move forward is being held up by our own estate agent. I would not recommend them!
5/5
TrustpilotEverything went really well for our…
Everything went really well for our rented property. Lucy was very friendly and communicated with us every step of the way.
5/5
TrustpilotVery helpful staff.Got us through our…
Very helpful staff.Got us through our identity check quickly.Thankyou so much.
Agent replied · 22 October 2024
We appreciate your kind words about our staff. We're glad to hear that they were able to assist you with your identity check efficiently. We strive to provide our customers with a positive and seamless experience.
3/5
GoogleI chose to sell my house with Reeds rains because they were capable and efficient . Simon was great to deal with and Grainne kept me informed throughout the process. They gave me a pleasant experience through out the journey.
5/5
GoogleI dealt with Grainne in Reeds Rains for the sale of our house and she was brilliant. Very helpful and knowledgeable and was in constant communication with us. If you need to sell your house look no further great staff!
5/5
TrustpilotFriendly
Friendly, knowledgeable staff, couldn't have done more. The Garstang office.
Agent replied · 22 October 2024
We appreciate your kind words about our staff at the Garstang office. We strive to provide excellent customer service and are glad to hear that our team exceeded your expectations.
1/5
TrustpilotWarning this pack of thieves is still…
Warning this pack of thieves is still taking tenancy renewal fees off of tenants which is illegal.This fee was abolished on 31st May 2020 but they are doing it still as I write this.Cant wait to inform Trading standards and local council.This review concerns the branch in Dinnington South Yorkshire.Postal code s25.
Agent replied · 16 June 2024
Hello - We are sorry to hear this - Reeds Rains are very rigorous about applying the correct fees and pride ourselves on being up to date with all matters of legislation. We would like to look into this further if you can let us know which branch you have been dealing with?Kind regards,Reeds Rains
5/5
TrustpilotVery helpful and efficient staff
Very helpful and efficient staff, very professional standards all round.
Agent replied · 22 October 2024
Thank you for your feedback! We're glad you found our team helpful and efficient. It's great to hear that our professionalism stood out!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
Industry awards
Reeds Lisburn won awards at EA Masters in one year, most recently 2022.
EA Masters winner in one year: 2022.
EA Masters by year, 2022
2022 1 Gold EA Masters 2022 winners
- Branch Gold Award (1)EA Masters 2022
- Lisburn
Source: EA Masters winners lists, as published, linked by year.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Reeds Rains (Lisburn) hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lisburn.
Questions about Reeds Rains (Lisburn)
Has Reeds Rains (Lisburn) won any awards?
Yes. Reeds Rains (Lisburn) won Gold for Best Estate Agent Guide 2023 Gold Award, Lisburn branch at EA Masters 2022.
