Jackson-Stops Lindfield reviews

★★★★★ 2/5

Trustpilot

Poor management of maintenance and low respect for customers

Our initial experience with dealing with this agency was positive. They were helpful finding a property that suited and dealing with the initial lease set up. However, after moving in it was clear that many maintenance issues in the property has not been adequately dealt with. Multiple issues needed repair and even three months after moving in we are still awaiting resolution of some of these. If communication and courtesy had been offered for example a call to explain what was happening and when resolution could be expected I might be less disappointed. However, what we received instead was complaints about the landlords expenses, blame directed at tradespeople, and weak justifications. Is it too much to expect that a fireplace be repaired in winter within 3 months? Or that a kitchen sink be able to be used? I have no idea how many days myself or my partner have had to stay home from work, send emails, make phone calls to get these basic issues addressed. I honestly have no idea if this is just a super cheap landlord who is refusing to get repairs done or if someone has just completely dropped the ball at the Wimbledon branch but rather than call to be rude and tell me off an apology would not go astray.

Merrie · 27 February 2025

★★★★★ 5/5

Google

Toby and the team at Jackson Stops have done a simply fantastic job for us and I couldn't recommend them highly enough. Toby in particular was an absolute pleasure to deal with and went above and beyond the call of duty, always with a big smile on his face . We had used used other agents previously who really don't compare to Jackson Stops, and I wouldn't hesitate to recommend them. Well done to Toby and Guy, thank you so much for everything you have done for us at Wavensmere Homes, you really are one of the best estate agents I have ever dealt with in my 32 year career in housebuilding and property.

Donna · 5 October 2021

★★★★★ 5/5

Google

This is our first home sale so we are new to it all. Alex came to photograph our home. She was so friendly and got such lovely photos in a short space of time which I feel reflects our home! I could not recommend enough. Cassie has also been so kind and we feel really looked after by her.

Olivia · 19 October 2025

★★★★★ 5/5

Trustpilot

Outstanding Professionalism

I can't rate Jackson-Stops Barnstaple enough. From the initial visit through to the completion, James & Ria were so professional (something that is often lost in these times). Our sale was of a non-standard property and I was worried that we would waste a lot of time but they vetted viewings perfectly. Their communication of viewings, offers, negotiations and the progressing of the legal side was outstanding. We sold "the village in a village" within 3 weeks and completion within a further 15, with Covid-19 and stamp duty pressures adding to the process. This is the first property sale I've ever had (and there have been a few!) where I actually believed the estate agents were working on my behalf. Would definitely recommend!

Noel · 27 September 2021

★★★★★ 5/5

Trustpilot

Outstanding Professionalism

I can't rate Jackson-Stops Barnstaple enough. From the initial visit through to the completion, James & Ria were so professional (something that is often lost in these times). Our sale was of a non-standard property and I was worried that we would waste a lot of time but they vetted viewings perfectly. Their communication of viewings, offers, negotiations and the progressing of the legal side was outstanding. We sold "the village in a village" within 3 weeks and completion within a further 15, with Covid-19 and stamp duty pressures adding to the process. This is the first property sale I've ever had (and there have been a few!) where I actually believed the estate agents were working on my behalf. Would definitely recommend!

Paula · 27 September 2021

★★★★★ 5/5

Trustpilot

A rarity - an honest and efficient estate agent

Anthony was brilliant. Throughout the process he was friendly, helpful and honest. He was knowledgeable on our property, the area and the market. And he was great to work with. Having spoken to a lot of agents during our search he is everything that you don't associate with estate agency. I would thoroughly recommend him to anyone looking for an agent.

Simon · 26 September 2023

★★★★★ 5/5

Trustpilot

Anthony Jevens and his team at…

Anthony Jevens and his team at Jackson-stops Hale sold our home quickly and efficiently. But they did much more than that. They took all the worry and angst out of whole process. They found the right people at the right price in a very short space of time. They actually cared about me and my family and they went the extra mile constantly to make sure we were happy and informed every step of the way. We cannot recommend Anthony and his team highly enough. Thank you Anthony.

Ms · 21 September 2021

★★★★★ 5/5

Trustpilot

From the moment Alan King came and did…

From the moment Alan King came and did the valuation, which was spot on, of my home Jackson-Stops got it right. All the team members involved came and looked round the house and the surrounding communal grounds, swimming pool and tennis courts, so as to give the best viewing possible to potential buyers. It took a week to sell my house and my buyers at the time were not even on the market but sold their house within 24 hours of making an offer on mine, also through Jackson-Stops. Chris was in touch regularly with updates and sorted out queries with all parties. We complete next week.

Nicola · 15 September 2021

★★★★★ 5/5

Trustpilot

Above & beyond in a challenging situation

We live in the USA and initially rented our house in the UK through Jackson-Stops: we were delighted with their service in terms of professionalism, responsiveness, experience and level of expertise. However, with the pandemic affecting operations at so many levels, we decided for the fourth year of the rental to manage the property on our own. By the end of that year, we found ourselves in a difficult situation with our tenants once notice had been served. Despite having no obligation to help us, Paula, our initial letting agent, very kindly offered us some excellent advice on how to handle matters and then went on to facilitate the tenants' handover back to us without further upset. I couldn't have been more pleased with the way the matter was handled and would wholeheartedly recommend Paula and Jackson-Stops as straightforward, straight-speaking agents in whom you can safely place your trust.

Sue · 12 September 2021

★★★★★ 5/5

Trustpilot

I can highly recommend using this agent

I have been using the rental services of Jackson-Stops for the past 20 years. Over this period, I have worked with various Lettings Negotiators at Jacksons-Stops, Zoe Everett is not only a credit to the company but also a pleasure to work with. I can highly recommend using this agent for their letting services. Manor Properties Investments Ltd

Mike · 29 November 2023

★★★★★ 5/5

Trustpilot

Karl was outstanding helping us sell…

Karl was outstanding helping us sell our family home over the past several months. He was friendly and well organised and made the normally very stressful process a lot smoother, always keeping us updated and chasing along the solicitors as much as he could. I would highly recommend and definitely use again. Thanks for all the help, super professional!

Paul · 4 November 2023

★★★★★ 5/5

Google

Toby, Guy and their whole team in Lindfield Jackson-Stops provided an excellent value for money service for us, which completely took the stress out of selling the property. Their friendly advice was invaluable and once we had a buyer and most agents think their work is done Toby went into overdrive, liaising with all parties as well as third parties to smooth the process, right through to completion. Top team, highly recommended.

Stephen · 5 October 2022

★★★★★ 5/5

Trustpilot

Simple.. Professional... Successful.. What more could you want!

Fantastic service, simple process from start to finish. Lottie and the team were fantastic in both the sale and purchase of our new and old home. The purchase was not a straight forward due to complications with the new property but the communication between ourselves and the sellers were second to none!I would also like to note that the selling process was a piece of cake and with only a handful of selected and qualified prospects we had 4 viewings and two asking price offers in just 5 days. What more can you ask for.Thank you Lottie, Chris, Ed and the team. Looking forward to the next one.

Carl · 29 July 2021

★★★★★ 5/5

Trustpilot

House move from Reigate

we recently sold our house through Reigate branch. The whole team were super helpful, not only with sales related information, but with other contacts such as solicitors and removal companies. Chris and Pip Made a huge effort to ensure that our onward chain was aligned to our timescales, would highly recommend Kim and Mark.

Zeb · 12 February 2024

★★★★★ 5/5

Trustpilot

Karl Ormerod was amazing

Karl Ormerod was amazing. He was very knowledgeable and instructive of the house he showed us. He was able to answer all the questions we asked and came back to us promptly on questions we wanted asked of the seller. He kept us informed all the through and chased solicitors . He was on top of everything all the way through We could not fault him.

John · 31 March 2023

★★★★★ 5/5

Trustpilot

Jackson-stops pulled out all the stops to find us our forever home

Chris and the team at Jackson-Stops found us our forever home in Dorking. The location, grounds and buildings were exactly what we had been searching for. The property was not on the open market, so we would not have found it without their introduction.The chain was long, the exchange was complicated and stressful, due to a building regulation issue at our end. Chris was calm, communicative and positive. We got there in the end and feel that as well as moving into our dream home we have made good friends.Thank you Chris and all the team at Jackson-Stops.

Georgie · 22 June 2021

★★★★★ 5/5

Trustpilot

Hunting for a suitable property in Chichester

Hunting for a suitable property in central Chichester proved challenging but after a number of disappointing searches, Jackson Stops recognised the challenge and instantly produced the star property! Andrew Richardson listened to our request, showed us a property 30 minutes later, and we were immediately bowled over. 4 months later we are happily installed. Splendid service from Andrew, ably assisted by Phil in the Chichester office, helped us through the process most professionally and with charm.

RJL · 23 March 2025

★★★★★ 5/5

Trustpilot

Jackson-Stops Reigate - a pleasure to deal with.

The team at Jackson-Stops Reigate were a pleasure to deal with. Friendly, knowledgable and efficient, they dealt with any question or query promptly. Nothing was too much trouble for them and they even printed out documents for me when I had no access to a printer. Moving house can be extremely stressful but they were calm and helpful throughout, helping to make the process as smooth as possible. I’d highly recommend them.

Julie · 25 July 2022

★★★★★ 5/5

Trustpilot

Thank you JS, Tunbridge Wells

An absolute flawless service by Jackson-Stops, Tunbridge Wells.A very special thank you to Katrin Olander for turning around my new tenancy so quickly. Katrin worked around my schedule and kept me informed of each step of the new tenancy process. From start to finish the whole experience was speedy, seamless and stress free. I am delighted to have found another tenancy through Jackson-Stops. This letting agency sets the bar high…they aim to please and are highly recommended.

Michelle · 2 November 2021

★★★★★ 5/5

Trustpilot

House sale Review

We used Jackson stops for the first time in January to sell our property. We chose Jackson Stops because Anthony was extremely professional, felt he was very honest and not a pushy agent.Our house sold within 24 hours of going live and exchanged contracts 7 days later.The photos and video that were taken are fantastic and attracted alot of attention very quickly which led to the speedy sale.We have already recommended Anthony and the team to friends as we are so happy with their service. Thankyou for all your help and attention that went into the sale and completion of our house! We will definitely be back if we ever have a property to sell.

Kirsty · 1 April 2021

★★★★★ 5/5

Trustpilot

If your thinking of selling your…

If your thinking of selling your property, and looking for a complete professional service, from valuation, marketing your property to commutation through out the sale process then give Jackson-Stop team a call at North Devon branch. They have been fantastic! they are competitively priced and offer real value money. Without doubt if I had another property to sell it would be with Jackson-Stop North Devon.

GDJR · 22 July 2025

★★★★★ 5/5

Google

From start to finish, the team at the Eccleshall branch have been excellent - Cassie initially with the valuation, Anna and then ultimately managed by Ben. The whole process has been seamless and pain free. Thank you again for your help in the sale of my property, I can't recommend you highly enough...

Lesley · 19 November 2025

★★★★★ 5/5

Google

Great service from JDP. Our house took 18mnths to sell and there was much support to review marketing etc. Staff were all great to deal with. Cassie, Benjamin and Chelsea especially.

Alison · 19 May 2026

★★★★★ 5/5

Trustpilot

Great, professional service

I am truly grateful for the ease and professionalism with which the team has managed my flat. They have listened and advised, and it's a comfort to know that any query will be met timely and thoughtfully. Ledj has made the effort to meet me personally and to liaise with the tenants, building a strong and personal rapport that makes communications between us all so much easier!

Tricia · 27 June 2025