William H Brown Lincoln reviews

★★★★★ 5/5

Google

Me and my partner were shown round a property by very lovely Lillie. She was brilliant and told us everything we needed to know. The process was super easy to apply for the house.

Carly · 21 August 2025

★★★★★ 1/5

Google

Saw a property we wanted to view on Right Move that had been there for last 8 months. After several calls to arrange a viewing and no one coming back to us. Agent tells us it isnt really for sale anymore anyway and they have just left up on right move until the Vendors contract ends. With an Agent like this no wonder it has just sat there so long.

Mark · 26 March 2024

★★★★★ 4/5

Google

Good communication on the whole. Usually deal with Shannon Kelley.

Ben · 16 March 2026

★★★★★ 5/5

Google

We have had the best experience made amazing by Abbie, she has kept us informed and allowed us to ask so many questions as we are first time buyer and we were absolutely clueless! Thank you for your patience and support. You have gone above and beyond to help and support us! So we are so grateful!

Kerry · 16 October 2024

★★★★★ 1/5

Google

Everytime I have spoken to them the staff has sounded as if they want to be doing anything else, very uninterested and have had to repeat information multiple times before they grasp what I am saying. Have had specific property requirements I have spoken to them about only to receive emails and calls about properties that do not meet then, only to have my time wasted when I enquire further as the properties have not been viable. AVOID

Alicia · 24 August 2023

★★★★★ 1/5

Google

Absolutely shocking service. Turned our life's upside down, kept giving us dates to move then pushing them back, snotty emails, snotty phone calls, kept saying that Charlotte wasn't in every time we phoned up, but would get a snotty email back straight after we hung up the phone. Emails were far and few between, sometimes we wouldn't even get a phone call back. We live 2 hours away from where we were supposed to be moving to, supposed to be starting jobs and having a new life but we had to cancel all our plans. This carried on for months we were meant to move on the 20th of march the date today is the 27th of April asked for a refund 2 weeks ago and got it back today. We placed a holding deposit on the property in January... They led us on to view another property a few weeks ago do that was another 4 hour round trip for us plus fuel money, we gott here and met Matt. He said he would get us in this property next week and that he had contacts but when we got back home they said they were refunding the deposit and nothing more we could do so left us in the lurch again. DONT GO WITH WILLIAM H BROWN LINCOLN AS THEY LEAD YOU ON A TREAT THEN DROP YOUNegativeResponsiveness, Quality, Professionalism

Thomas · 24 August 2021

★★★★★ 5/5

Google

I can't recommend Lettings Negotiator, Imogen Harvey, highly enough. I needed a lettings agent that would be able to assist me rent out my property whilst I was out of the country and I feel very fortunate to have found Imogen. She has been amazing throughout the whole process, has communicated updates daily and gone above and beyond. My property was rented out within days of it being advertised. If you are a landlord looking for a first rate lettings agent that you can have confidence in, I highly recommend Imogen. Update: Having now worked with the property management team, I'd also like to give mention to Anoushka Wade who has just been amazing in her work in getting my house ready for new tenants and advising the best decisions for me as a landlord. I have been out of the country and Anoushka has organised everything on my behalf. Very efficient, daily updates and I feel very confident in leaving the maintenance of my property with her. Thank you Anoushka.

Julie · 24 August 2021

★★★★★ 5/5

Google

Ruby Havenband is very polite and patient. She answered my questions in a professional manner. Her service is highly appreciated.

Priscilla · 26 March 2024

★★★★★ 5/5

Google

Really fantastic service at William H Brown thanks to Matt. Due to personal circumstances I've had to move house during the thick of the COVID-19 lock down. Things have been quite stressful and I figured this would be yet another challenge. Thanks to Matt, it went so much smoother than I could have expected. In light of social distancing and my own urgency to move, Matt went out of his way to visit the property and provide me a virtual tour which really gave me the insight I needed. All of his correspondence with me was timely and informative. He really made the experience as stress free as possible. A real asset to the letting team. Thanks Matt!

Chris · 24 August 2020

★★★★★ 5/5

Google

It's always a difficult time when tenants leave and there is a panic to find new ones. Patience and waiting for the right one sometimes has to be the answer. I found the service at William H Brown very professional and of a very high standard. Communications were very quick, their understanding of my situation was always clear and their background checks extremely thorough. The background financial checks can take a little time but are essential as in the past another estate agents did not do these and it led to a lot of anger towards them as the tenants they found left owing a lot of money and the house badly damaged. I am extremely happy with the choice of tenants found by William H Brown and all the background checks they did, which makes you feel more at ease. Thank-you very much Imogen and team!!

Robert · 24 August 2020

★★★★★ 1/5

Google

One person viewed in three months. Priced at £40k below suggested valuation so inexcusable lack of effort. Currently reduced to £50k below valuation. Expecting curt response and bunch of excuses from uninterested company and stroppy manager. Mistake to use these time-wasters. Stuck with disappointing choice of agent for another 6 weeks unfortunately.

Maria · 19 October 2024

★★★★★ 5/5

Google

Imogen in Rentals deserves 5 stars for persisting with the 'new to private rental market' Landlord, and securing us a pet friendly property. Unfortunately, contractually it has not been a smooth process as William H Brown appear to be working with hands tied, with this particular Landlord insisting on creating their own contracts. Lots of apologies from our new Landlord were received direct following inconvenient delay. I would use William H Brown again as Imogen and Meaghan listen to prospective tenants.

Jane · 25 August 2019

★★★★★ 5/5

Google

Imogen and Matt have been fantastic, they have helped me through all the process and they have been there all the time to help me with all my questions and queries. I could not ask for a better state agent. Imogen has been extraordinary, she is such a fantastic state agent, she has helped me through all the stages for my rental property. Matt has been brilliant from the beginning pointing me in the right direction and helping me to make the right decisions. They are the best! Thank you both so much! Maggie

Maggie · 25 August 2019

★★★★★ 5/5

Google

We had a really good experience recently with Bradley, who came to value our property, as we were considering selling. He was really helpful and knowledgeable about all aspects of the listing and buying process and talked us through all the best ways to get the premium for our house. He was able to answer all of our questions and even put us in touch with a mortgage advisor to make sure were getting the best deal out there. Bradley was personable and sincere and I would absolutely recommend making contact with William h. Brown if you are considering selling your home.

CPD · 25 August 2019

★★★★★ 1/5

Google

Sold our house through them, they messed up exchange and completion and we had to complete with property still in our house due to the whole chain exchanging without our confirmation and ending up not being able to get there due to work commitments. Cost us a fortune to remove items and was very uncomfortable experience. Contacted 3 months later claiming a mistake was made on the final invoice they sent to solicitor in their error and that they're taking us to the "Debt Collectors" after being told on a first conversation of even knowing about it! DO NOT USE THEY WILL TRY AND STING YOU FOR EVERY PENNY. Adam was rude and disrespectful to say we are going to have paid the sequence group over 5K in their services. Absolutely horrified to be spoken to in such a rude manner.

Lizzy · 25 August 2018

★★★★★ 5/5

Google

From our personal experience we had a 1st class service from start to finish. I dealt with Nina and Josh who were very efficient, knowledgeable, professional, approachable and I lost track of the amount of times I rang them asking questions or seeing if we could get into the house and not once did they moan (not to my face anyway!) I was kept up to date throughout the whole process and honestly I cannot fault them and wouldn't hesitate to use them again. I can only speak from my experience and I haven't got a bad word to say. Thanks and keep up the good work!

Phil · 25 August 2018

★★★★★ 5/5

Google

For the last few years William H Brown have been managing my rental property in Lincoln, handled mostly by an agent named Matt Wilson. I rarely write reviews but his service throughout and that of his colleagues has been exemplary, so much so that I felt I had to highlight how professional they have been. Matt has dealt with every situation that arises quickly (immediately) and efficiently, from finding good reliable tenants, sorting all maintenance works and handling any issues that have arisen deftly and professionally. He has put himself out when I have needed historic information which wasn't even in his remit, but just because he wanted to help out. It would have been so easy to just say no, or leave it until I had to chase, but he never did. Nothing was ever too much trouble and I felt extremely reassured to have him and his colleagues in the background. Anyone who owns rental properties will know exactly what I mean!! I highly recommend Matt, and wish he was able to handle all of my properties, which are unfortunately out of this area!

Wendy · 25 August 2018

★★★★★ 5/5

Google

Ruby from William h brown was great start to finish

Jamie · 21 December 2025

★★★★★ 4/5

Google

Imogen from Lettings has been very informative and helpful during the whole process of renting our house. She always answered any questions that we had, and if she didn't know she would find out the same day or the next possible day.

Kelly · 24 August 2020

★★★★★ 5/5

Google

Cannot fold William H Brown absolutely fantastic and professional ation between Ruby and Hannah, and I would just like to say thank you all so much for making my life so easy by taking on and finding me and a great tennent. I would absolutely recommend using William H Brown again in the future. Thank you

Tess · 25 April 2024

★★★★★ 5/5

Google

Having recently invited a number of agents to provide a valuation for my property with a view to selling, William H Brown were my final choice. Instructions Manager Bradley Wilcox was excellent throughout, providing sound common sense advice and a considered valuation to secure a speedy sale. Bradley was not only thoroughly professional, he was also a pleasure to deal with, his enthusiasm and drive gave me confidence throughout. A+ service throughout.

Avis · 24 August 2020

★★★★★ 5/5

Google

Absolutely first class professional service , Matt & Eloise listed our property had it let within 24 hours & have handled the whole process from start to finish & continue to manage it , such a relief to know there is a excellent experienced team handling everything, brilliant service, can not thank you enough for your all you have done 🙏

Roma · 27 November 2023

★★★★★ 5/5

Google

This is the second time i have had Abbie look after the sale of my houses i wouldn't go with anyone else she is brilliant from start to finish can't do enough to help with any problems that come along. Thank you very much William h Brown

Nigel · 2 August 2024

★★★★★ 1/5

Google

The staff are an absolute joke. Called twice to book a viewing, my info was taken and I was assured that I will be contacted when the date is set. Called next week after no communication on their part - the viewings are already fully booked and they could not do anything for me. Will be avoiding this agency from now on.

Elisabeth · 28 September 2023