4/5
GoogleRang to view an empty house very helpful, sorted everything no need to chase them up,good service
Agent replied · 8 November 2024
Thanks for the review Ian!
Trusted Agent profile · Lincoln
Starkey & Brown Lincoln reviews
★★★★★
233 reviews across 2 platforms
34a Silver Street, Lincoln, LN2 1EH, LN2 1EH
Part of Starkey and Brown, see every office.
Starkey & Brown's office in Lincoln, at 34a Silver Street, is rated 4.5 out of 5 across 233 reviews on two platforms, including 221 Google reviews rated 4.6.
Reviews
Every review we hold for the Lincoln office, from every platform, shown as written. First names only.
Google5/5
GoogleI've had an excellent experience with Starkey & Brown from the initial valuation with Frazer, through to the completion of the sale. Cannot thank them enough, highly recommend!
Agent replied · 8 November 2024
Thank you for your great review Natalie! I'll pass your comments onto Frazer!
1/5
GoogleStarkey and Brown have been a terrible intermediary service between ourselves and our landlord. We have been living in a house for 6 months and have consistently had to fight for them to make the required LEGAL repairs to things such as: a roof leaking water, the toilet pipe being cracked and leaking water, and the inability to open the windows in our bedrooms. They have hired sub par contractors who seem to be unable to finish basic jobs effectively, and we have just received a bill charging us for them to come back and finished work they failed to do originally. It has been a constant struggle to get these people to actually do their job, with us doing all the work chasing people down. They failed to inform us of a change in emergency contact number, so we were in trouble when, just last week, the boiler started spraying out water. I would urge any landlords reading this to avoid this company: they have caused us nothing but problems throughout the year- breaching the Landlord and Tenant Act 1985 numerous times.
1/5
GoogleWARNING - This agent should be avoided at all cost! I have seen the hole that they made in my friend's lawn, which you can put your whole hand down. They had given the boardman the wrong address to put up their 'For Sale' sign and by the time my friend saw what was happening and intercepted the process, the hole had already been made ready to sink the board into. My friend is with 'My Home' estate agents and has an open day with them tomorrow. 'Starkey and Brown' Agents have refused to fill in the hole they've made. Moreover,they were extremely rude to my friend when she calmly but repeatedly asked for them to repair the damage they had made and said that their director had said that there is nothing that they can do about it. One of their staff said sarcastically to my friend - 'It was a mistake; have you never made a mistake!'. 'My Home' keep you updated regularly, are polite and helpful at all times, unlike this rude , and dismissive agent - 'Starkey and Brown' Lincoln branch). If that is the level of customer service with the general public then they certainly do not deserve any more clients. I have noticed a review where someone who was letting from them could not get any decent repairs on the property they rented. Please do think very long and hard before entering into any kind of letting or sales contract with them. I certainly won't be choosing them!!
5/5
GoogleI have been dealing with David starkey for the last few years and whether its setting up my buy to lets for me as a landlord or recently the sale of my current home. His professionalism, knowledge and understanding of the business just bowls me over. He his very passionate in getting sorted whatever my requirements may be and certainly knows no bounds to getting the job done and at the same time i never once felt pressured. This shows in the staff he employs and he obviously goes to great lengths to insure their take on his same passion and attitudes to all i have had the pleasure to deal with.I have recommended many of my friends and colleagues, who all have been very happy indeed.If other estate agents could be somewhere near as good , i am sure like myself actually have a happy journey with selling or buying a home.Top estate agent !!!! Keep up the great work David.
5/5
GoogleWe bought our house from Starkey & Brown just a few days ago, handled by Angela. We were kept informed at all times, got lots of helpful advise throughout the purchase, which as first time buyers is greatly appreciated. Would definitely use them again.
Agent replied · 8 November 2024
Hi Jamie Thanks for leaving brilliant feedback. We're glad to hear that you had such a good experience when buying your first home. Wishing you all the best. Starkey&Brown
5/5
GoogleBrilliant company, if you're looking to sell or buy they will certainly help you.
Agent replied · 8 November 2024
Thanks for the great review Trish!
4/5
GoogleLovely meal, would go again.
Agent replied · 8 November 2024
Thanks for the review Anthony, we would love to know where this is for, we always like recommendations for our next staff night out!
1/5
GoogleA poor poor company, staff are young and haven't got a clue what they are doing, the level of service you receive is just a mess, don't use this awful estate agent if you're a serious landlord.
Agent replied · 8 November 2024
This is NOT a genuine client of Starkey&Brown!! It is a fake review and has been reported.
3/5
TrustpilotThinking of using this company
Thinking of using this company, puzzled that it has 0 reviews? Also I scored 3 out of 5 which apparently is 3.5 on Trustpilot!
5/5
GoogleWe sold our house with Starkey and Brown. Everything went smoothly and they kept us updated all the way. I would highly recommend them.
5/5
GoogleI would not hesitate to recommend Starkey and Brown the whole team has been fabulous and informative all along. Ang in particular has gone above and beyond and kept me grounded during a stressful process.
Agent replied · 8 November 2024
Good morning Emily, Thank you very much for your lovely feedback. We are delighted to hear that the team (and in particular Angie) have looked after you well. We really do appreciate you taking the time to share your thoughts.
5/5
GoogleA Fantastic service provided by S&B for a first time buyer. I could not fault them even with all the problems I had. I would use them again. What a great team. Thank you
Agent replied · 8 November 2024
Good afternoon Mr Williams. Many thanks for your very kind words, we are delighted that you were impressed with the service we provided. All the best!
5/5
GoogleWe sold a property through Starkey & Brown,it was only on the market 4 days, all the staff were excellent and helpful along the way, from valuation to sale completed. Thank you!!
Agent replied · 8 November 2024
Hi Dean - You are very welcome! Great to hear that everything went so well and that you enjoyed working with us. Thanks for your very kind comments, and all the best from everybody at Starkey&Brown.
5/5
GoogleThey were glue that held everthing together in my purchase. Excellent service and would absolutely use them myself if I were to sell. Best experience that I've had with an estate agent.
Agent replied · 8 November 2024
Hi Kay, we really do appreciate you taking the time to leave such a great review. We love the phrase 'glue that held everything together'!! ... We always aim to provide nothing but the best customer experience, so were pleased to hear that you were impressed. Thanks again from all at Starkey&Brown.
5/5
GoogleMyself and my partner have only highest praise for Starkey and Brown; Ryan and Vicky especially made the whole process so easy! Would not hesitate to recommend them to anyone we know!
Agent replied · 8 November 2024
Hi Courtney, thanks very much for taking the time to offer such wonderful praise for our lettings department. We are glad that you were impressed with the service and we really do appreciate your comments. Thank you.
5/5
GoogleImmaculate service whilst looking for a home. Many thanks to frazer and Ben!
Agent replied · 8 November 2024
Thank you for your comments India, I'll pass your comments onto Frazer & Ben!
4/5
GoogleA very good service as a buyer, I would have given a 5* but it was the vendor that did the viewings, so I can't review that part of the service.
Agent replied · 8 November 2024
Hi Michael, thanks very much for taking the time to share your thoughts. We're glad you had a good experience with us. We do offer a free accompanied viewing service, however some clients do prefer to carry out their own viewings. Should you choose to sell your property with Starkey&Brown in the future, we will gladly take care of all of the viewings and hopefully achieve 5 stars!! Thanks again for your review, we wish you all the best in your new home!
5/5
GoogleGreat communication throughout. Anita particularly lovely and helpful. Estate agents in general were much much better than the ones we bought from. Would definitely use them again.
Agent replied · 8 November 2024
Hi Lisa, Thank you very much for taking the time to share your thoughts, its great to hear that you were impressed with our service.
1/5
GoogleAsked 3 times from 3 different phone calls to email information, received nothing. Rubbish and incompetent. Lucky to get 1 star
Agent replied · 8 November 2024
Dear Jem, I would very much like to hear more about your experience as we have no record of you on our system? Please could you contact me direct on m.brown@starkeyandbrown.co.uk. Thank you, Michael Brown, Starkey&Brown
5/5
GoogleAmazing staff Amazing owners Amazing serv8ce
Agent replied · 8 November 2024
Thank you for your kind words!
5/5
Googlevery friendly people and helpful
Agent replied · 8 November 2024
Thank you for your kind words Melody!
5/5
GoogleGreat company to work with always been happy in the service I have received from the team at Starkey and Brown.
Agent replied · 8 November 2024
Good morning Jake, thanks very much for taking the time to leave such a nice review. We are pleased that you have been impressed with the service and we really appreciate you sharing your thoughts.
5/5
GoogleStarkey & Brown sold my house within a day of it being marketed! The service from then has continued to excellent. Anita dealt with everything and has been brilliant -she kept me updated throughout the whole process and dealt with a queries efficiently when they arose. I would definitely recommend Starkey & Brown.
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