5/5
GoogleGreat experience with this company when buying our property in ,Metheringham . Special shout out to TJ for excellent communication and advice.
Trusted Agent profile · Lincoln
PYGOTT and CRONE COMMERCIAL Lincoln reviews
★★★★★
261 reviews across 2 platforms
36a Silver Street, Lincoln, LN2 1EW
PYGOTT and CRONE COMMERCIAL's office in Lincoln, at 36a Silver Street, is rated 3.8 out of 5 across 261 reviews on two platforms, including 162 Google reviews rated 4.2.
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Reviews
Every review we hold for the Lincoln office, from every platform, shown as written. First names only.
Google5/5
TrustpilotCoral Bennett has been incredible at making our house move happen!
We have just had a very long journey to purchase our new property through the Boston office, partly due to an unreliable chain behind us and then the coronavirus lockdown. Coral Bennett at Boston has been fantastic. She has chased everyone and constantly checked back down the chain to find out what was happening and kept us informed every step of the way. She has been efficient and friendly and we don't think we would have actually got to this point where we have exchanged contracts without her perseverance. We can't praise or thank her enough.
1/5
Google3.8!! Not surprised, they deserve 1 star rating or less. Unfortunately I happen to hand over sale of my home to them, still with them. Now I am not surprised y they have got 3.8 review compared to all other high street agents who have an average review of 4.8. They have just advertised 12 photos of my home, which doesn’t showcase my home at all properly , and I repeatedly requested them to have new EPC not the one when I bought the home 8 years ago, but even after speaking to them since the advertisement went online many times, they haven’t changed the EPC or updated photos as I requested, just show my home as it supposed to be. I am not getting any call back as I requested and supposed, and after 2 days of requesting to upload more photos, detailed descriptions and ECP, nothing has been done and no one has contacted me yet!!!!!! Do they even care anything about customer care and courtesy? Do they really want to make any selling happen? I am really surprised and shocked? I am going to contact my solicitor about taking some actions against them.!!
5/5
TrustpilotExcellent Service
From day one dealing with Lewis and his team at Boston we received excellent customer service, Very professional and excellent communication from all involved.All going above and beyond with the help of a sensitive sale.Throughout the process we were kept informed with the progress.All the staff were very professional and very knowledgeable. We was very pleased we choose Pygott & Crone to help us and would highly recommend them.
5/5
GoogleVery happy with how the selling of my house has been managed. Ed has been fantastic, advising us through the entire process, his knowledge and the personal touch have been greatly appreciated.
1/5
TrustpilotCome on guys , get your basic tenancy act together
It’s with great distress I write this review 3 members of my family rent a house at a cost of £1,250.00 per month , plus bills. They have lived there 1 year. They pay the most rent in the street even though all the house are pretty much a mirror image. It’s in Rainworth Okay so that’s not worth 1 star. What is worth a one star is the fact that my family were sleeping in a brand new build , never lived in until (until 1 year ago) and over the weekend the boiler was de-commissioned by British Gas as a danger to life. They were minutes away from either being gassed or blown up. Ironically the house had an annual inspection a few days before and it was deemed as ok. British Gas tell a whole different story. Weekend’s Friday Pm to Monday AM Nobody at the agency was available after hours. No emergency number was provided by them Closed over the weekend means just that That’s no hot water. No heating No cooking Plus THEY have to pay the bill as they were desperate to get the gas back on and called an emergency plumber. The call out alone was £400.00. To them it was worth it. They all have full time Customers Service Jobs. Which requires a shower minimum. ! If 3 young Adults in your family were living in a brand new build house with a faulty gas boiler that was marked as safe and you lost them due to this companies negligence, I wonder where they’d be and if they’d even have a consciousness ! I won’t recommend them to anyone ever and I definitely will try and move my family because who knows what the rest of the houses , built the same in the street are like. An apology to the 3 Tenants in the Property could just be a way of gaining some redemption. The main Gentleman dedicated to this type of issue at the Company hasn’t even called them yet of course we can’t mention his name because as we know you can remove negative reviews regardless of there being any truth Appalling On behalf of T Polak. J Polak
5/5
GooglePurchased my first property through Pygott & Crone, excellent from top to bottom and the process was smooth and without issues, Alisha Hate was outstanding and I would recommend using her if you are ever looking to by a house with Pygott & Crone.
5/5
GoogleThe Service provided by Pygott & Crone in purchase of my first property was excellent from start to finish. Special thanks to Danielle & Francesca who helped in every stage of the process be it from liaising with the Buyer/Solicitors/Mortgage Advisors without there help it would have been difficult on my own to complete the purchase.
1/5
TrustpilotBack to the bad old days
Spalding branch.We were told on introduction that commission was 1.5%, there was a £150 fee for photos and energy plan, and P&C also 'reserved to right' to charge £150 admin fee if we withdrew the property from them. He told us he'd recently 2 or 3 couples interested in a property like ours. Commission was slightly higher than local competition, but we gullibly presumed this was spent on extra marketing. After seeing only 2 couples in 3 months (1 of whom made it clear from the outset they had no interest in our house) and despite dropping the price by over 8%, we decided to sell elsewhere.We were told we had to pay the admin fee and also the £150 'arrangement fee' for the photos (we could not keep or use them).Having sold a property elsewhere recently, I really thought estate agents had changed. Well, Pygott & Crone haven't!If you are thinking of selling or letting/renting I'd strongly recommend you look elsewhere.
5/5
GoogleWe’re absolutely delighted to have had our offer accepted on our dream home, listed with Pygott and Crone. Ollie, our negotiator, has been outstanding, attentive, communicative, and genuinely supportive throughout. He kept everyone informed and made the process feel smooth and stress-free. Thank you so much for your help, Ollie. We’re excited for the next steps!
5/5
GoogleExcellent service from Ed. Very professional, some fantastic advice and really seemed like he just wanted to get our house sold regardless of choice of agent. Would highly recommend.
5/5
TrustpilotHappy Purchaser
0 Just had confirmation that our second offer for a home in Lincoln as been accepted. All aspects of the transaction have been handled by Charlotte who has been very professional throughout the process. Very pleased with outcome and 5 Stars for Charlotte. As a retired Sales Manager I was very impressed. JH
5/5
GoogleA very friendly and responsive Estate Agent
5/5
TrustpilotI got service 2nd to none
What Can I say? I got a service 2nd to none form first contact to get my Keys. I have to praise specially Sam and Holly that followed to whole process and they were there every single time that I needed them.
5/5
GoogleI want to say massive thanks for Tommy,Bianca and Emily you made everything fast and easy.
1/5
GoogleTreated appalling by this branch. Verbally said offer accepted over phone for house they were selling, confirmed we had accepted an offer below our asking price to a cash buyer all so we wouldn't lose the house, all agreed to go ahead over phone and took one evening to sort a solicitor only to be told the next day that an offer from another buying had been accepted!! Kept waiting hours at a time, trying to get more information, if we could put in a higher bid. Not just letting us down but our buyer who also thought could more in time for Christmas. Unbelievable, disgusting way to treat people. Agree with other reviews, clearly all they care about is money.
Agent replied · 17 June 2024
Hi Jo, Thank you for your feedback. Without knowing the specific details it is hard to comment as I cannot find a Jo Goss on our system. I can confirm though that at present multiple offers are coming in on properties all the time as it is such a competivie market, with a shortage of available stock. We do not make the decision on who a seller choses to sell to, however whenever an offer is received we are under a legal obligation to notify the sellers. The seller taking a higher offer will have no effect on our income as we work on fixed selling fees, so it has nothing to do about money for us. I am more than happy to look into this furher if you are willing to email customerservices@pygott-crone.com I will investigate and come back to you with a full explanation.
1/5
TrustpilotDisgusting and incompetent behaviour
If I could have put no stars or minus I would. I offered on a property full asking price but the agent wanted it Subject to viewing. Sent my aip across holly in boston confirmed vendor happy with the offer just need to view on return from holiday today at 4.30. Gets a call and email from a joe saying vendor accepted offer over weekend and therefore viewing cancelled. Also tries to tell me cant offer without viewing which being a senior conveyancer for 27 years i know is totally wrong. Many people offer not viewing and I had seen it outside offered straight away just unfortunate that flew out. Have email stating offer accepted by vendor to come back to this just an absolute joke. Funny tho as was messed about on a bungalow in quadring years ago tenanted but we were not advised also subsidence it was a joke and the vendors Conveyancers couldn't deal with the issues again misrepresented. This will certainly be taken further. Absolutely rubbish service and to not even know what another advisor in office had done is just totally and utterly incompetent . Trying to make out it's my fault for going on holiday but I would have given full asking price without the viewing, obviously not even advised to the vendor. Emails from Holly very clear as are Joe's so let's see the poop hit the fan now!!
5/5
GoogleAlisha was excellent handling the actual sale processing and the team doing the viewings were professional throughout.
5/5
Trustpilot5 Star Service
Me and my husband would like to thank Tom, Demi & Luke at Pygott & Crone (Grantham Branch). From start to finish we received an excellent service. We would also like to thank Alisha Hate (Lincoln Branch) for all her help with our buyer's solicitor.
5/5
GoogleMillie has especially been really helpful within the buying of our house! She’s been a great help throughout the whole process and is always thorough with her updates and making sure everyone is happy! Thankyou
1/5
TrustpilotABSOLUTE DISGRACE!
ABSOLUTE DISGRACE! We was due to view a property on Friday 05/07/2024 and this was confirmed via email on 29 July 2024. the property (land) was due to go to auction in 2 weeks. With viewing ready for Friday we have been emailed today saying that the property has been sold. The worst thing about this is that the person who is selling the land isn't aware that we was viewing on Friday therefore has accepted an offer, my questions to Pygott and Crone how has this fallen through your system? you have undervalued the land as we would of offered more than what you have sold it for! Its amazing also how the secure deposit has been paid same day! I await your phone call from the director!
5/5
GoogleMillie and her colleagues went above and beyond expectations, would highly recommend Pygott & Crone
5/5
TrustpilotGreat Service, stress free from start to finish
Great Service. Stress free from start to finish. Charlene was a great help with all the paperwork and Tracy made sure our sale went through as smoothly as it possibly could. Would highly recommend.
5/5
TrustpilotExcellent service given by all throughout the whole process
I recently sold my property through their Grantham branch and was so impressed with every aspect of service offered. A particular thank you to Luke, Adam and Josh. Each one of them was extremely professional and made the selling process very easy. in future I wouldn't consider using any other estate agent
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Tell us what you need and we'll put you in touch. PYGOTT and CRONE COMMERCIAL hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lincoln.
