Trusted Agent profile · Lincoln
★★★★★
261 reviews across 2 platforms
36a Silver Street, Lincoln, LN2 1EW
PYGOTT and CRONE COMMERCIAL's office in Lincoln, at 36a Silver Street, is rated 3.8 out of 5 across 261 reviews on two platforms, including 162 Google reviews rated 4.2.
Tell us what you need and we'll put you in touch. PYGOTT and CRONE COMMERCIAL hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lincoln.
Every review we hold for the Lincoln office, from every platform, shown as written. First names only.
5/5
GoogleVery professional team and relatively quick to find a buyer. Very helpful during the stresses of selling a property. Danielle was always there to respond to my messages at all hours of the day.
Thank you for your kind comments, it's pleasing to hear that Danielle provided you with a helpful and responsive service and we have shared your review with her and the rest of the Lincoln team.
1/5
TrustpilotI wasn't going to write a review but…
I wasn't going to write a review but seeing as how they asked me to here goes: I am writing as a seller so this applies to their estate agency business which is separate from their letting business. I have moved a few times this has been the most stressful move of the lot, partly down to P&C and partly down to Stonebow Law, the conveyancers they pushed us towards - probably because they get a pretty big kick back via their legal arm - Pygott and Crone Legal services. Despite paying them over 6 grand they did not attend one single viewing, they only arranged 3. We negotiated with our buyer and got 5k more than P&C had suggested, it was no thanks to them. They charge extra for the media pack - another 300 quid, the guys that did that were exceptional but having paid P&C over 6 grand for virtually nothing you would expect that to be included. A couple of times simple enquiries turned in to shouting matches, it was very unprofessional at times. the only time there was any sense of urgency is when they sent us the final bill within about 5 minutes of exchange of contracts. Another thing that really wound me up was when they found out after the fact that our buyers had visited the property after their initial visit. P&C phoned to ask when it was so they could retrospectively put it in the diary. I got more angry about that than perhaps I should but it was clearly so that in the event of a dispute they could claim that they had done more than they actually had. So at the end of the day they got paid over 6 grand for what totalled no more than a few hours work, we did everything. A truly horrible experience that has left a very bitter taste in the mouth. Things took far too long, I felt every time I contacted them they considered me to be a nuisance. Yes, I am very demanding when I have to work so long to pay them to do so little but I just expect to be treated like a customer - I never really felt that.
5/5
GoogleThank you to Charlotte at the Lincoln branch. Very helpful to a first time buyer who had a lot of questions. Making the process as smooth as possible.
5/5
GoogleJust bought our first home, the team at the Lincoln office were amazing. Danny & Alisha made the process so easy and I would definitely recommend them in the future. Thank you
Thank you for your review, great feedback which has been passed onto Danny, our property expert, and Alisha our dedicated sales progressor who helped guide you through the process from sale to completion. We wish you many happy years in your new home. Thanks again.
5/5
Googledealt with george and caitlin in the process of me and my partner trying to buy our first house they were amazing did so much to help us get the deal over the line went above and beyond couldn’t thank and recommend them enough
5/5
Google“We had an excellent experience with the estate agent, Pygott & Crone, when we bought our first home in the UK. Their team was professional, supportive, and guided us through every step of the process, making the experience smooth and stress-free. We truly appreciate their excellent service and would highly recommend them.”
1/5
TrustpilotAvoid
The communication from this agency is absolutely shocking. Expect to wait at least 24, 48 hours for a reply to even the simplest of queries, which makes the whole process unnecessarily stressful. On top of this, I was told I would have to keep broken furniture in the property, which says a lot about how little care they put into the homes they manage. Overall, very poor experience, slow communication, rude service, no empathy, and no willingness to support applicants. I would strongly recommend avoiding them
5/5
GooglePygott and Crone have been great. They are very good at keeping me informed of any viewings and feedback until we accepted an offer. Caitlin, Millie, George and Danny have been brilliant.
1/5
TrustpilotABSOLUTE DISGRACE OF AN ESTATE AGENT
ABSOLUTE DISGRACE OF AN ESTATE AGENT! DO NOT EVER USE ANY BRANCHES OF THIS AWLFUL BUNCH - EVER! - LINCOLN AND THEIR HEAD OFFICE IN SLEAFORD ARE PARTICULARY BAD!!!! Rude, Extremely Unprofessional, Totally Discourteous, Patronising, Youngsters with Zero Experience in Life, let alone in Selling Property! Don't even get me started on the so-called 'Directors and de Management'! They do NOTHING to SELL your property - FACT! Promise the earth, deliver zero! Do not fall for their deceit, devil smiles and untruths! They put the smarmy distrust back into all Estate Agents! ALWAYS READ their Contract Terms and Conditions! Otherwise they will try to tie you in to a 28 day notice period, even though they themselves have broken all of their own Contractual Legal Agreements, Obligations and Terms and if you withdraw your property from them, they even try to send you a £300 bill exit fee!!! DO NOT PAY THIS!!! - EVER!!! Let them chase you for it, if they can be even bothered. Do not let this Company 'Piggies and Cronies' bully you and take you for a fool, they will do NOTHING to help or assist you! Complete waste of your valuable time, who just add unnecessary stress to complicate matters and seem to relish in it! You should be Billing them for all your time wasted and for the aggravations! DO NOT USE!!! Warning Update The Branch Manager of Lincoln is also an out & out Pathological Liar! - FACT - & the Sleaford H/Q are the very same! DO NOT EVER TRUST THEM!
5/5
GoogleBrillliant from start of sale process to finish A superb sales team who were always helpful and reliable Keeping me informed every step of the way A brilliant team. Strongly recommend Pygott and Crone, the best estate for anyone wanting to sell a property
5/5
GoogleP&C have been fantastic from day 1 until completion. A special mention to Sian Bedford and Alisha Hate who have been instrumental in ensuring our sale and onward purchase have happened. They’ve made an extremely stressful process less stressful and have done everything they can to help along the way. Couldn’t recommend them and the whole team who have helped enough. Thanks all!!
5/5
GoogleEd was very quick to respond to my initial enquiry and has kept me updated the whole way through the process. All has been conducted in a very professional manner and very accommodating to my needs, supporting me where needed. Highly recommend.
5/5
GoogleThis is my first experience with Pygott & Crone. I am in the process of purchasing a property with them. My first point of contact has been with Millie Todd, one of their Client Relations Officers. This is a stressful process, but I have to say she has always kept me well informed, been very patient, and overall, I cannot fault the way the process has been handled so far. Thank you, Millie.
1/5
GoogleWe used P&C to sell our house in spring 2024. Although our initial experience was ok (we got an offer relatively quickly), it was downhill from there. Once we were passed over to the selling negotiation team, it was clear they weren't working for us - they only wanted to complete the sale asap. From start to finish, it felt like they were working for the buyer. Would not recommend using P&C.
We've not been able to locate your transaction as we do not have your name but based on your feedback, it seems that we were able to find you a buyer quickly. Regarding the sales progression team (who handle the period of time between our seller accepting an offer and exchange of contracts) we feel they work hard during this process. They make sure that things keep moving forward, chasing conveyancers for updates, and resolving issues where possible. Quite often there is a chain of related properties with different conveyancers, involving buyers and sellers with different expectations. The process has been known to be stressful at times. To see a property transaction through to exchange and completion requires communicating with sellers, buyers, and their conveyancers - but as an estate agent we act for the seller who instructed us. Thank you for taking the time to leave us feedback.
5/5
GoogleCan’t say a big enough thank until the team. They made the ‘selling’ of my property a very straightforward sale. Good communications and i recommend their own legal services who were excellent.
5/5
GooglePaul Wood and the team at P&C are dedicated professionals and helped manage and smooth the communications and processes all the way through to completion. Highly recommended!
Thank you very much for your review
5/5
TrustpilotWe received a fantastic service from…
We received a fantastic service from Joe Mckue and the team at Pygott and Crone (Boston branch). The dedication, professionalism and service we received was outstanding from start to finish. Joe ensured we was kept up to date and informed on every aspect of our sale and purchase. Knowing that Joe had everything in order helped make a smooth and hassle free process. Thank you Pygott and Crone and more importantly thank you Joe Mckue.
5/5
GoogleCaitlin at Pygott and Crone has dealt with the sale of our late mothers house with sensitivity aswell as being extremely efficient. She has been a pleasure to deal with.
5/5
TrustpilotVery happy customer
Cannot recommend this company enough. They sold our property within 10 days of it being on the market, fantastic promotions and incredible photographs. From the start of the journey meeting Aiden who took a real interest in our journey and respected the fact that we were selling our long time home, through to liaising with Fiona and Lauren who are full of information and most of all support. Jonathan guided us through some stressful moments But he was always very reassuring and very supportive. The thought of selling our home was a nervous one, but if we had to do it again in the future, I would not hesitate to use this company again. Thank you so much to all of those involved.
1/5
TrustpilotThe worst experience ever
The worst experience ever. Went for viewing, after viewing went home to apply for property and its shows let agreed, literally 2hours after viewing. Applied for other property no answers on emails, when call agent who dealing with applications was on holiday. At the end calling them someone else got property without letting me know that property is gone. Applied for 1 more property, had to wait for some time. Call them , again agent on holiday, wait some more, no calls, no email , managed to reach them to find out property is gone again. Wasted almost a month waiting.
1/5
GoogleAwful experience when attempting to by my first home. Had offer accepting, signed papers and was sourcing my own mortgage broker by day 2 had a phone call to say that my offer has been cancelled as someone has put a higher offer in even though all docs are signed! Agent was rude and put a lot of pressure on me to use all of there own suppliers which was intimidating as a first time woman buyer.
5/5
GoogleHave received a fantastic service, Ed Nearn in Lincoln office has gone over and above in being so helpful, and can’t thank him enough. Always there at the end of the phone and nothing is too much trouble, a great person and a credit to the company.Rick Turner has shown us round a couple of houses, I must say what a lovely and friendly person he is.
What a great testimonial for both Ed and Rick. Thank you very much for your review.
5/5
GoogleI received very good support throughout the process. The clear communication made everything much less stressful. I felt everyone wanted to do their best. Thank you.
1/5
GoogleMore interested in selling me a mortgage than letting me have a viewing.. confirming the stereotype that estate agents are the most incompetent of all the sales people
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. PYGOTT and CRONE COMMERCIAL hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lincoln.
