Trusted Agent profile · Lincoln

PYGOTT and CRONE COMMERCIAL Lincoln reviews

3.8

★★★★★ Good

261 reviews across 2 platforms

36a Silver Street, Lincoln, LN2 1EW

PYGOTT and CRONE COMMERCIAL's office in Lincoln, at 36a Silver Street, is rated 3.8 out of 5 across 261 reviews on two platforms, including 162 Google reviews rated 4.2.

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4.2 / 5

162

Reviews on Google

This office

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99

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Lincoln office, from every platform, shown as written. First names only.

5/5

Google

We couldn’t have been happier with the service from Pygott & Crone. They sold our house before it had even officially gone to market, with their efficiency and proactive approach. The whole team was friendly, professional and always on the ball. Communication was excellent throughout, and the entire process was handled smoothly with no hiccups at all. A special mention goes to Lee, the photographer, whose attention to detail was outstanding and the photographs superb. A very important aspect of the house selling process in my book. Also, thank you to Tommy Johnson, our Residential Valuer, whose professionalism, knowledge and enthusiasm gave us confidence from the very start. The marketing was first-class and made a real difference. The experience was chalk and cheese compared with another estate agency we used last year, where we had poor communication, very little proactive input and, ultimately, no results. We wouldn’t hesitate to recommend Pygott & Crone to anyone looking to sell their home.

Jane · 12 August 2026

5/5

Google

We have recently purchased a bungalow through Pygott & Crone and right from the beginning all staff that have been involved in our sale have been faultless. I'd like to say a HUGE thank you especially to Millie who from the first phone call , to showing us around the property and after our offer had been accepted has been so kind, helpful and friendly. Her professional attitude and dedication toward us has been exceptional, going above and beyond to help us achieve our sale and giving up her time for all our viewings. Thank you so much Millie x

Sharon · 12 June 2026

1/5

Trustpilot

P/c Spalding - avoid

P/c Spalding So,I,m a cash buyer ready to go but,... P/c insist on seeing who I,m selling my current home with!!!! Why.???? It seems to me that they don't trust me. So,I cannot buy a home through them because they don't have some irrelevant info. Rules is rules, so, unfortunately the vendor has lost a prospective sale,and good old p/ c have missed out on their commission. Still,we must stick to the rules mustn't we. I have not encountered this with other estate agents. Go elsewhere is my advice.

Tony · 4 June 2026

5/5

Google

Great service from start to finish all staff were very helpful and kept us updated throughout the whole process, when problems arose they were quickly sorted out with help from Millie , Caitlyn and especially Alisha who was a god send at times , whilst dealing with our sale, l would highly recommend Pygott & Crone for anyone wishing to sell there property.

Aprile · 12 September 2026

5/5

Google

Millie showed us round the house and she arrived in good time. She was friendly, kind and able to answer our questions. During the negotiation phase Millie was very professional and gave good advice, explained everything and subsequently helped me complete the necessary forms. She returned calls straight away which was much appreciated as it's stressful waiting for callbacks. I would definitely recommend Pygott & Crone.

M · 12 August 2026

1/5

Trustpilot

On the market for 2 years, 8 viewings

On the market for 2 years, 8 viewings, little feedback or thoughts about what might be preventing more interest. We asked for new details, we suggested dropping the price, we drove all the thought on how to get things moving. Viewings were often at short notice, unqualified leads either not looking in the area or hadnt an interest in our property but had been convinced to view it. Rarely anyone available to do the viewings so we had to - not ideal. When someone was available, they knew nothing of the area, property etc. Useless. When we finally left them, all they were interested in was the £300 to cover the photo/energy costs. You'll be hard pushed to find an estate agent less interested in finding the right buyer, openly saying beyond putting it on the Internet, there's little influence they can have. They need to refresh their understanding of what sales is. They act more like a checkout assistant than an estate agent. Seller beware dont even bother.....

Tom · 4 March 2026

1/5

Google

Really disappointed with Pygott & Crone. As a long-standing Lincoln estate agency, I expected far better professionalism. We viewed a property, made an offer below the asking price due to visible cracks and signs of movement and repeatedly asked for proof or guarantees that any subsidence work was done correctly (by phone and email). Our request was refused and all further messages were ignored. The property is now SSTC, but the advert still doesn’t mention these potential structural issues. I’m concerned the new buyers haven’t been properly informed. Although i obviously cant find out prior I will be contacting the new owners once they move in to share my evidence and experience. Hopefully they will get some compensation to rectify issues.

Jonathan · 12 June 2026

Agent replied · 12 October 2026

Good afternoon Mr Smith. Thank you for raising these concerns. I have checked the property file and can confirm the property is being sold by Auction, and buyers are advised to confirm any due dilligence checks they want to do, prior to bidding. Your offer was too low and the sellers have agreed a higher bid. The winning bidder, viewed the property with a structural engineer prior to bidding so I can confirm that Pygott & Crone have remained Professional throughout. Your request for guarantees were not refused, we don't have any guarantees, therefore we could not provide them to you. I hope this clears up matters. It would be appreciated if your poor review could either be corrected or removed, as clearly Pygott & Crone have remained professional to everyone involved. The seller is delighted we have secured them a buyer, and the buyer is very happy with their purchase. Please do let us know if you are still looking for a property, our team would be happy to keep you informed of anything that matches your criteria. Wishing you every success with a purchase.

5/5

Google

Couldn’t thank pygott&crone enough for making my house sale as easy as possible. This was my first time selling a property and i wouldn’t have wanted to do it with anyone else. They have been helpful throughout the whole process and always answered any queries. Special thanks to Tommy. I would recommend this agency to anyone looking to move.

Holly · 12 July 2026

1/5

Trustpilot

Poor estate agent

We have experienced extremely long delays and very poor communication throughout this process. We have been waiting since 6 October to complete on our house, with little to no meaningful progress. We were told that the case had been escalated to a senior case worker, but nothing changed and no improvements were made. Updates were minimal and often required chasing, which added unnecessary stress to an already difficult situation. Based on our experience, I would not recommend this company to anyone.

Calton · 8 January 2026

5/5

Trustpilot

Absolutely fantastic

Lauren has been absolutely fantastic. Right from the very start, she has been reassuring and pointed us in the right direction. There were moments during the sale that I have felt very nervous and needed reassurance and Lauren has been absolutely lovely every step of the way. Lauren was able to help us get everything in place early on, so we didn't miss out on the house that we really wanted. So I am very grateful to her for that. Thank you for everything! Highly recommended!

Jo · 19 December 2025

5/5

Google

We've had a very difficult project where George was doing his absolute best to reach all relevant parties and get the sale across the line. He delivered as promised which wasn't easy. I'm looking forward to working with him in the future.

Matt · 21 September 2026

5/5

Google

Professional, hassle free experience. Millie showed us around the house, answered all questions honestly and knowledgeably, courteous, friendly and helpful. Ours was a late viewing on a Friday evening at 6pm and we were there nearly two hours but were given as long as we needed to go round, not rushed. Highly recommend.

Gary · 12 June 2026

5/5

Google

Emily at Pygott and Crone was incredible with the process of our sale and purchase. Always on hand when I had any queries or worry. It’s been a stressful process as the sale fell through 2 months after offer got accepted , and she managed to find another buyer for our house within a matter of days. She’s friendly, knowledgeable and even offered to go the extra mile and call third parties involved for us to speed the process up. Everyone else in the team who have helped while Emily has been out of office, have also been incredible and really helpful. We would happily use Pygott and Crone again, and definitely worth the extra money compared to other estate agents! We used AJ for our new mortgage and he has also been amazing and so friendly. He had quick responses to any questions I had and he kept us updated throughout. Again, would definitely use the whole team again. Thanks again to everyone involved in our sale and purchase.

Jasmin · 23 September 2024

Agent replied · 23 October 2024

What a great review, thank you so much! It's very pleasing to hear that the whole team went above and beyond to exceed your expectations - this is exactly what we try to do. Great to hear that AJ (one of the mortgage advisers based at our Lincoln branch) was so responsive and friendly - we've let him know your feedback. We know buying and selling houses can be stressful, especially when, for whatever reason, a sale falls through. Along with Emily, it sounds like our dedicated sales progressor Alisha also went the extra mile to keep everything on track. We've passed your feedback onto the whole Lincoln team, thanks again

5/5

Google

My fiancé Filip and I took the step to buy our house together this summer. Tejun (TJ) was one of the first estate agents we spoke to, TJ still stepped up and helped us in every way possible. He put us in contact with some of the most hard working people who made this process of buying a house as smooth as possible which considering I fell victim to a scam during this process he and Tommy Luff (the mortgage advisor TJ recommended) was incredibly helpful and truly a blessing to have on our sides throughout this entire journey. We truly have much thanks and appreciation for both of these men specifically for aiding us in all of our questions and queries.

Phi · 28 September 2026

5/5

Google

I couldn’t be happier with the service I’ve received from Pygott & Crone. They managed to sell my property on the first working day after the advert went live, which was an amazing result and far quicker than I expected. The whole process has been handled brilliantly, from the marketing and viewings through to negotiating the sale. They also helped negotiate the purchase of my next property, which made the whole process considerably easier and less stressful. The team, including Tommy, TJ, Danielle and Millie, have all been fantastic. Communication has been excellent throughout and I’ve always felt that they were genuinely working hard to achieve the best outcome for me. A big thank you to everyone involved. I really couldn’t have asked for a better service and would have no hesitation in recommending Pygott & Crone to anyone looking to buy or sell a property.

Nicholas · 21 September 2026

5/5

Google

I have used Pygott and Crone lettings for several years and have also found them to be proactive and responsive. They have been efficient and fair to both myself as property owner but also the tenants. One big plus is they do physical checks on the property - and make notes that can be seen by me if needed. From first meeting with Michael to discuss my options on letting to years later with having had many dealings with different staff I have no complaints.

Alana · 21 September 2026

5/5

Google

We got in touch with Pygott & Crone following seeing a house we wanted to view. Edward called back on the same day and booked us in for when we were next available. We then became available before so rung back up to change the date and they were really flexible and got us in earlier. Edward has been incredible to speak to, he’s been informative and has offered us other properties to look at which met our requirements. He was prompt booking the viewings in and answering any questions. Emily was very helpful in providing answers to questions I had about a property which assisted us in making an offer. Emma was an absolute delight showing us round, she was very informative, friendly and polite. She put our offer in straight away and Edward handled the negotiations incredibly well. They’ve been a pleasure to work with in our first step of home buying. Thank you all so much. An additional edit as of 12 August 2025: We have been working with Alisha for a couple of weeks from Pygott & Crone as she has been our go-between on behalf of the sellers for the property we’re purchasing. Alisha has been really helpful throughout the process replying to emails quickly and updating us every week on what was outstanding. She has managed to maintain this level of communication despite how busy she is and we are really grateful for how attentive she has been with us throughout the process. Towards the end of the process, she made sure we were well aware of if there would be any hiccups and kept us updated for the eventual completion date. We genuinely couldn’t be happier with the response we’ve received from all the staff we’ve worked with at Pygott & Crone but especially Alisha, Ed, Emily & Emma. They have made the whole process amazing from start to finish. I’d easily recommend working with any of them.

Josie · 24 August 2025

5/5

Google

🌟 Great Experience with Sian at P&G So Far Although our sale hasn’t completed yet, I wanted to provide feedback about how helpful and professional Sian has been throughout the process so far. She’s been easy to talk to, responsive to our questions, and has kept us well-informed at each stage. Sian clearly knows the market well and has offered practical advice that’s helped us feel more confident about the decisions we’re making. Her communication has been consistent and clear, which has made things run more smoothly. We really appreciate the support she’s given us so far and feel reassured knowing she’s handling the sale.

Tracy · 24 August 2025

5/5

Trustpilot

Fantastic Support Through My House Sale

I recently sold my house through Pygott & Crone Boston (Lincs) branch, and was very pleased with the sale process. I felt very much assured by Davis from the start. The team was professional and approachable throughout the process. They always responded to my enquiries and offered genuine support, making a potentially stressful experience feel much smoother. Their friendly and knowledgeable approach gave me confidence every step of the way. I highly recommend them to anyone looking to sell with confidence and trust. Big thanks to the whole team, especially Joe and Sam, for all their help.

Amilio · 1 July 2025

5/5

Google

Caitlin was amazing from our first viewing to the last! Highly attentive and ensured we were happy with our first house.

Rebecca · 21 September 2026

5/5

Trustpilot

An incredibly pleasant experience at…

An incredibly pleasant experience at Pygott and Crone, Grimsby. Aiden blew us away with his fantastic knowledge when he valued our house, Fiona was excellent in arranging our viewings and getting us a buyer (before we even went live on the market!) and Jonathan did a brilliant job of managing all of the admin from the point of sale. Thanks, team!

C · 10 November 2025

5/5

Trustpilot

Binac Van Tonder

I dealt with Binac, mortgage advisor. Great communication and nothing was too much trouble. Gave sound advice, very informative about all areas and made me aware of things I wasn’t. Very helpfully through the whole process, not just with the mortgage, and genuinely lovely lady and highly recommend.

Carrole · 2 March 2026

5/5

Google

We recently purchased a property through Pygott and Crone Lincoln. We were supported by George Reed who was exceptionally professional, polite and fast to respond to all of our queries. Having dealt with a lot of Lincoln estate agents during our search and having had some quite poor experiences with others, I can report that P&C and George in particular are among the very best.

Michele · 28 September 2026

5/5

Trustpilot

Professional, quick, friendly above 5*

If we could give more than 5* we would! Fabulous service, especially from Jonathan who went above and beyond to enable our sale to go through as smoothly as possible. We had one or two hiccups with our buyers, however Jonathan kept us updated constantly and everything progressed quickly and professionally. Fiona and Lauren were incredible too and always onhand with any queries. We would 100% recommend Pygott and Crone to any of our family and friends looking at selling their property.

Mrs · 24 March 2025

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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