Trusted Agent profile · Lightwater
★★★★★
675 reviews across 2 platforms
6 The Square, Lightwater, GU18 5SS
Seymours Estate Agents's office in Lightwater, at 6 The Square, is rated 4.3 out of 5 across 675 reviews on two platforms, including 48 Google reviews rated 4.6.
Every review we hold for the Lightwater office, from every platform, shown as written. First names only.
5/5
TrustpilotA real team effort from the Horsell…
A real team effort from the Horsell branch from finding a purchaser for us and finding the perfect property for us to eventually move into.
The whole team is thrilled to have helped you find both a buyer and your perfect new home. It was a real team effort, and we're glad we could support you through the process. Thanks John.
2/5
TrustpilotCommunication is poor
Communication is poor. I would not recommend. The experience has been very stilted due to their lack of transparency, possibly because the property we are purchasing is not highly valuable.
Thank you for sharing your feedback JOS. We're sorry to hear about your experience and appreciate you bringing this to our attention. We strive for clear and transparent communication with all our clients, regardless of the property's value. We'll review your feedback to make necessary improvements. If you'd like to discuss this further, please reach out to us directly.
5/5
TrustpilotHighly recommended.
Every member of the team that we dealt with were enthusiastic, knowledgeable and available, most importantly for us they made us feel important. Mark in particular was fantastic, his honesty and effort were what set Seymours apart from others.
Thank you so much for taking the time to share your positive experience. It's wonderful to know that Mark, in particular, stood out for his honesty and effort. We take pride in delivering exceptional service, and your feedback reinforces our commitment to providing a personalized and important experience for each client.
5/5
TrustpilotWould happily recommend
The Seymours of the past have gone. I am very pleased that I used Seymours to sell my property. I have also used them to rent a property and found them fantastic then too.They are professional and efficient. The sales team are full on in a good way and the people behind the scenes do a great job.
That's great to hear and thank you for taking the time to share your experience plus the five stars.
5/5
TrustpilotSo far so good.
So far, I have had an excellent experience from Seymour’s, with interested and knowledgeable staff who are always willing to assist. I look forward to the task being completed.
Hi Angela,Thanks for your positive review! It’s great to hear you’re having a good experience with our team. We look forward to wrapping things up for you. Feel free to pop in and say hello!
1/5
TrustpilotVery rude
I called them to arrange a viewing of a property to buy, the guy answered the call was only interested in introducing a broker ignoring my questions about the properties. When I felt he was very rude, I asked his name twice but he didn't answer. He even said, "You are not serious about this property, are you?" ?????
Hello. Could you please let me know which office you are referring to? Calls are recorded for quality and training purposes which will enable us to help you further. Thank you.
5/5
TrustpilotI cannot thank everyone at Seymour’s…
I cannot thank everyone at Seymour’s surbiton enough, with massive thanks especially to Nick,Sam and Jenny. Selling my late mums home has been very emotional but I feel Seymour’s understood that , and I felt nothing was too much trouble, Thank you seymours
We always try to make everyone's property journey as easy as we can. When it comes to dealing with a family estate, it comes down to knowledge and understanding. Thanks for using us and we're so pleased to have helped make an emotional journey a little less painful. Keep well.
1/5
TrustpilotUNREALIBLE UNTRUSWORTHY AGENCY
In my experience this is one of those BAD estate agents that can not be trusted! The estate agents job is to mediate between the vendor and the seller they failed to do that! It is very frustrating when to deal with an agency that do not call back or can not be trusted when you put an offer on a property. Avoid if you can.
Sorry to hear this. We take your comments seriously and will review accordingly.
5/5
TrustpilotFriendly & helpful people
We are purchasing a property through Seymours and we have had a great experience dealing with Ben and Harry. They have been so helpful and always promptly responding to my many queries. They have gone above and beyond through every step of the way.
Thanks Mandy. We'll try our best to make a purchase of a home as pleasurable as possible, after all these things make the memories. Enjoy making a house your home.
5/5
TrustpilotSeymour’s staff have been prompt and…
Seymour’s staff have been prompt and respectful in my contacts with them. They have acted efficiently and answered emails/queries quickly. Very much appreciate this.
Thank you for your feedback! We're delighted to hear that you found our team prompt, respectful, and efficient in handling your queries. It's great to know our efforts are appreciated!
3/5
TrustpilotNot impressed
Seymours cost me the best part of a 100 grand by not getting my property over the line before the Truss crash. Not entirely their fault I know but they over valued and then had to keep reducing but failed to sell it. I wouldn’t use them again.
Sorry to hear that Graham, It was definitely a very tricky time! Market volatility driven by political unrest can destroy buyer confidence almost to the point that a price point no longer has influence. Really frustrating for everyone involved. We try our best to make any property transaction a pleasurable one, but sometimes market forces conspire against us. We do appreciate you taking the time out of your day to make a review and if we can find ways to lessen market frustrations we will.
5/5
TrustpilotJust what you need
Using them for both a buy and sale, so far at least, they have been most responsive and helpful and importantly, pro-active. Just what you would want from an Estate Agent but sadly, often quite rare.
Thanks for your feedback Paul. We aim to be responsive, helpful, and proactive throughout the process, and we're glad we've met your expectations so far. If you need any further assistance or have any questions, please feel free to pop in.
5/5
TrustpilotGood service
Good service, kept me informed, discussed strategies and answered questions promptly. The Customer Liaison role means there is always someone to talk to if you have a query but that person was also very proactive at keeping things moving and keeping me up to date on what was happening.
Thank you for taking the time to share your positive experience with Seymours. We're delighted to hear that we were able to provide you with good service, keeping you informed throughout the process, and answering your questions promptly. We're glad that our team was able to discuss strategies with you and proactively keep things moving. At Seymours, we strive to provide our clients with exceptional customer service, and we appreciate your kind words.
5/5
TrustpilotI recently purchased a house through…
I recently purchased a house through Seymours and Emma and the rest of the team were fantastic. Kept me up-to-date on each stage and always prompt at returning calls. I would recommend them to anyone buying or selling.
Really appreciate you taking the time to share your experience with us! Thrilled to hear you found the team, especially Emma, so helpful during your house hunt. We're here for you, so if anything else comes up or you have questions down the road, just give us a shout. Thanks a bunch for recommending us!
5/5
TrustpilotA friendly and professional team with…
A friendly and professional team with wide ranging experience who communicate well and are always on hand to answer any queries during the sales process. This is the second property sale that Seymours, Staines have handled for us.
Moving the same people time and time again is a journey we love to be a part of. Thanks for including us Philip and we'll always try to be your #yourpropertypartnerforlife
5/5
TrustpilotSeymours are the best
Seymours are pro-active, professional, helpful and respectful of all their clients. We are delighted with the way in which they achieved our house sale. Vince and Lucy have been standout kind and supportive. Thank you Seymours West Byfleet Team.
Thank you so much for your kind words! We're thrilled to hear that you found our team pro-active, professional, and helpful. Vince and Lucy are indeed standout stars. If you ever have more questions or need assistance in the future, feel free to reach out. Thanks again!
5/5
TrustpilotIt was very quick and well organised
It was a very quick and well organised process. My buyers "moved the goal posts" a couple of times which was quite challenging for me but James and Clare had it all in hand and everything went smoothly on moving day.
Despite popular beliefs, goalposts are never static, they seem to have a habit of moving all over the place. Fortunately, we're quite good at chasing them down! Thanks for the review Jane, it's been a pleasure to work with you.
5/5
TrustpilotSuccessful house sale
The sale of our house went through very smoothly and at all times, we were kept up to date with developments by Clive Gee, which provided great reassurance. I would commend the helpfulness and professionalism of the whole team
Clive is one of our sales progressors who assists, buyers, sellers, both parties solicitors, and even the lenders. It's an incredibly tough job and he's skilled to do it well. Thanks for the review Michael.
1/5
TrustpilotTook my money unfairly
I was asked to pay a £250 deposit to secure a flat that the seller then pulled out of and Seymours kept MY £250 depiste me still wanting to proceed. How can they keep MY money when I wasn't the one who backed out?
Hi Tristan, thanks for the review. Could you please provide a little more information as to which of our 20 offices you dealt with please? It's doubtful that we would have kept your money, as this would have been passed to the owner/solicitors and may have been a non-refundable deposit. We'd be more than happy to look into this further to see if we can help. Thanks again.
5/5
GoogleThe team at Lightwater gave a swift, professional and personable experience when selling a house. We accepted an offer within a week with the house not even making it to open market. Will certainly use Seymour’s in the future!
2/5
GoogleUnfortunately l had to chase my purchase and even when everything had gone through there was no communication from this agent.
Good morning Lesley, Thank you for taking the time to leave us a review. I am sorry that is how you felt, I would have liked to address this for you during the transaction. I completely understand how frustrating it is waiting for the legal paperwork of a leasehold property. However, I can see from our extensive sales progression notes that the file was chased constantly, and updates were made. I also note that you were in direct contact with my client. We also have an apology email from the solicitors who failed to inform us that the sale had exchanged. Frustrating for everyone. I do take your comments onboard and will continue to work to improve our processes. Kind regards James
5/5
TrustpilotKnaphill first time buyer
Swift responses and the team were very helpful with any queries I had. They also dod a great job at putting pressure on the sellers solicitors because they were working slow to complete the deal. It's been a pleasure dealing with Seymours
Thanks for the review David. Agreeing on a sale is one part of the process, progressing the sale to an exchange and completion is the other. We'll spend as much time as needed dealing with not only the solicitors involved, but the rest of the chain be they sellers, buyers or their agents. We're on the property journey with you all the way.
5/5
TrustpilotWould use Seymours again
All staff really professional and helpful. Communication was great, we always knew what was going on.
Hi Gary,Thank you for your kind feedback! It’s great to hear you found our team professional and helpful and that our communication kept you well-informed throughout.If there’s anything else we can assist with, feel free to reach out.
5/5
TrustpilotCouldn’t ask for more!
I rented a property through Seymours over a year ago and I couldn’t have asked for me.They were professional, always prompt with responses and went above & beyond to make sure the process was smooth for myself and the landlord.I’m now looking for a bigger property a year on and the service is just as I remember!
Hi Jay, that's great to hear. All of our Lettings and Management branches work hard to make the tenant journey experience a good one. Thanks for taking the time to review us and for using us more than once.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
