Every review we hold for the Lightwater office, from every platform, shown as written. First names only.
★★★★★ 5/5
Trustpilot5 star estate agents
First class estate agents, Always willing to help as we, my brother and I sold our mothers house as POA'sThey had a buyer and sold the house before the pictures of the property was taken. By far the best estate agents I have ever used before. Always kept in contact, Hence 5 stars.
Mr · 28 June 2023
Agent replied · 19 June 2024
It's always tough when you're acting for family members. Being in business for 30 years gives us the experience to understand how to remove the complications as best we can and focus on great communication. We try to put ourselves in your shoes and share the journey with you. Thanks for taking the time to review us, it's very much appreciated.
★★★★★ 5/5
TrustpilotAn excellent experience
An excellent experience, Seymours have provided an outstanding service throughout the sale of our property. Every member of staff who has been involved has been professional, approachable and friendly. We are so pleased we chose Seymours to market out house and would recommend them in the future. Thank you all .
Sally · 8 August 2023
Agent replied · 19 June 2024
That's kind Sally, thank you. We always strive to have constants in our team and out of all of them "friendly" is high up there. Thanks for using us and thanks for taking the time to post a review.
★★★★★ 5/5
TrustpilotGreat friendly local team in our…
Great friendly local team in our village. Thanks to Tracey and the team for help and support during our move.
Gemma · 8 September 2021
Agent replied · 19 June 2024
Hi Gemma, thanks so much for the review. The Burpham office will be pleased to know that they could help you with your move. Keep well.
★★★★★ 1/5
TrustpilotTerrible experience using Seymours to…
Terrible experience using Seymours to sell our house. We had nothing but issues with our buyers and actually found out that once we had agreed a sale - Seymours were still showing our buyers around properties behind our back!We managed a quick sale though a smaller estate agency that cared about their customers and actually got us a much better price. I would never use them again unfortunately.
Cooks80 · 26 August 2021
Agent replied · 19 June 2024
Hi, Thanks for feedback, we take all reviews be they negative or positive very seriously. Could you let me know which one of our 20 offices you dealt with as I would like to look in to this further. Thanks, Ian. Hello again. I haven't heard back from you but would really appreciate it if you could make contact with me so that I can better understand your experience. If you are minded to do so, please drop me a line at ian@seymours-sll.co.uk. Thanks again.
★★★★★ 5/5
TrustpilotSeymours provided us with a smooth and…
Seymours provided us with a smooth and efficient service for the sale of our mother-in-laws bungalow. they kept us in the loop during the viewing stage as well as during the exchange and completion. I highly recommend them and would use Seymours again.
Fleur · 30 January 2024
Agent replied · 19 June 2024
Thanks Fleur. Keeping you informed and providing a smooth process from viewing to completion is our top priority. We truly appreciate your recommendation and would be delighted to assist you again in the future should you need our us.
★★★★★ 5/5
TrustpilotService from an estate agent!
It was a somewhat unusual surprise for the agent, Andy, in this case, to keep us informed of progress on a very regular basis and challenges faced with regard to others in the chain rather than leave it to the lawyer which in my experience happens all too frequently.
No · 7 September 2023
Agent replied · 19 June 2024
Couldn't agree more. Often the sale progression aspect is left to its own devices but this is where all the issues occur. We've learned over the last 30 years, that we as agents need to be heavily involved in the solicitor's side of things. The solicitors definitely appreciate it, but not as much as the buyers and sellers!
★★★★★ 5/5
TrustpilotSeymour’s Grayshott
James and Sarah’s help during a very tricky sale and purchase was invaluable to me. Extremely good communication throughout the process and always available to talk things through. Would highly recommend.
Clare · 2 September 2024
Agent replied · 28 October 2024
Thank you for your feedback Clare. We're glad to hear that James and Sarah’s support was invaluable during your sale and purchase. We appreciate your recommendation!
★★★★★ 5/5
TrustpilotJust excellent service from start to…
Just excellent service from start to finish, kept me updated all the way through the process and made what is reputedly the most stressful thing you can do to a really great experience, highly recommend them
Toby · 29 May 2024
Agent replied · 19 June 2024
Thank you for your wonderful review Toby. We're delighted to hear that you had an excellent experience with us. Your recommendation means a lot.
★★★★★ 5/5
TrustpilotBrilliant team
I've bought the last 2 properties I've lived in through Seymours and would again. The team is lovely, they worked tirelessly to find exactly the right place for my family, and their advice was always pragmatic. They were brilliant through the purchase process too.
Pyrford · 6 December 2023
Agent replied · 19 June 2024
We have a couple of strap lines both of which seem to ring true here... "your property partner for life" and "we don't sell houses we move people." Thank you Pyrford for the comments and of course for allowing us to share the journey.
★★★★★ 5/5
TrustpilotGreat communication from the outset
Great communication from the outset. Candid about market values, not trying to set overly ambitious and unrealistic prices. The follow up with a dedicated case manager has been very useful as well. Selling a house is fraught with complications but the ongoing communication throughout the process has made this process much easier.
Phil · 1 May 2023
Agent replied · 19 June 2024
Selling a house needn't be as stressful as some people may think, just needs a little forward planning and a whole heap of hands-on experience. Great to hear Phil & thanks for the review.
★★★★★ 5/5
TrustpilotThanks to all the team at Seymours
Thanks to all the team at Seymours Over the years we have used them for sales and lettings. It is great to have such good staff who really take a true interest in your property and your needs.
Stuart · 2 April 2024
Agent replied · 19 June 2024
Thanks Stuart, our ultimate aim is to be your property partner for life so its great to know that you've used us so many times.
★★★★★ 4/5
TrustpilotThank you Seymours Burpham
Thank you Seymours Burphamfor supporting me throughout my house move journey - from the initial set up, to the viewings & exchange/completion. Your partnership, collaboration & support throughout made a real difference
Michelle · 3 July 2024
Agent replied · 24 August 2024
Thank you so much for your kind words! We're thrilled to hear that our support and collaboration made a real difference in your house move journey. It was our pleasure to assist you from the initial setup to the final exchange and completion. Best wishes in your new home!
★★★★★ 5/5
TrustpilotSeymours Staines
I struggled to sell my house recently, and while Seymours did not achieve the sale they impressed me with the effort the team made.Mark and Helen are a great team. The service I had was very professional and very empathetic.Their marketing material is stylish and up to date.I don't hesitate to recommend them.
Mrs · 19 December 2024
★★★★★ 5/5
TrustpilotAfter a long search for the right…
After a long search for the right property and with many agents keep sending us details on houses completely opposite to our search requirements, we met Fiona from Seymour's !Professional, helpful, funny and a delight to deal with ! 5*'s for all of her assistance
Matt · 26 September 2023
Agent replied · 19 June 2024
The first thing we always try to do is listen and the second is to treat people the way we would want to be treated ourselves. We're all on the same journey and thanks for sharing your journey with us Matt.
★★★★★ 1/5
TrustpilotJordan from Camberley branch extremely…
Jordan from Camberley branch extremely unprofessional, rude, and dishonest. literally thought about himself and nobody else. 100 percent he put his own targets and ambitions before customers and clients. It’s people like this him that gives you guys a bad name. Spoke to multiple agents from all other estate agents and by far this guy was a total joke.
Aydentheace · 7 June 2022
Agent replied · 19 June 2024
Hi Ayden, we are very sorry to hear about your recent experience with Jordan. We pride ourselves on being extremely professional and honest, as our Google reviews will demonstrate. We would like the opportunity to rectify the matter. Could you contact Adam Williams in confidence at the Camberley office with any further information regarding your dealings with Jordan so he can conduct an internal investigation.
★★★★★ 5/5
TrustpilotExcellent Service
Excellent advice and customer service from start the finish. Seymours kept me regularly updated with sales progress and were always available to discuss any items. Would highly recommend Seymours Godalming to anyone considering a sale.
Phil · 28 April 2024
Agent replied · 19 June 2024
Thanks Phil. Updates and communication is one of the most important processes. It's been a pleasure to work with you.
★★★★★ 5/5
TrustpilotExcellent agent
Excellent agent - thoroughly recommend. Ryan, Jonny and Sandra as our client relationship manager were brilliant from beginning to end, valuation was spot on and everything was seamless throughout the sale. Many thanks.
Mrs · 28 May 2024
Agent replied · 19 June 2024
Thank you Katherine for your excellent review! We're thrilled to hear that Ryan, Jonny, and Sandra provided brilliant service throughout your sale. Your recommendation means a lot to us.
★★★★★ 1/5
TrustpilotThe journey with Seymours from start to…
The journey with Seymours from start to finish was unprofessional. Giving misleading information all way through. Queries not answered or handled by different people, causing constant chasing ups and stress. The final rent miscommunicated as it was incorrectly recorded on their system. A total mess! There are better letting agencies out there.
Maggie · 7 February 2023
Agent replied · 19 June 2024
Hi Maggie, thank you for such honest feedback, we would like the opportunity to make right anything you feel wasn't handled correctly. Please can you email us at marketing@seymours-estates.co.uk - thank you
★★★★★ 5/5
TrustpilotAndy and his colleagues couldn’t have…
Andy and his colleagues couldn’t have been more helpful in selling my property. They provided me with so much advice and support and a quick sale. An excellent friendly and professional service. Thank you!
Lizy · 27 April 2024
Agent replied · 19 June 2024
You are very welcome Lizy. Thanks for using us and just shout if you need us again in the future. Keep well.
★★★★★ 5/5
TrustpilotVery impressive company and team
Very impressive company and team. We rented a property through Seymours for close to 3 years and found the team to be responsive, efficient and excellent to deal with. They always responded very quickly to any issues we had and unlike many ‘agents’ we’ve dealt with in the past they were also open and honest. A genuinely great experience and would highly recommend.
James · 31 August 2021
Agent replied · 19 June 2024
Hello James, Thanks so much for the comments, its very much appreciated by all the team.Keep well.
★★★★★ 5/5
GoogleMe and my partner are so thankful, in the search for our new home, for the help provided to us by the team and especially Jonathan, very highly recommended!
James · 22 August 2023
★★★★★ 5/5
TrustpilotA real team effort from the Horsell…
A real team effort from the Horsell branch from finding a purchaser for us and finding the perfect property for us to eventually move into.
John · 27 September 2024
Agent replied · 28 October 2024
The whole team is thrilled to have helped you find both a buyer and your perfect new home. It was a real team effort, and we're glad we could support you through the process. Thanks John.
★★★★★ 2/5
TrustpilotCommunication is poor
Communication is poor. I would not recommend. The experience has been very stilted due to their lack of transparency, possibly because the property we are purchasing is not highly valuable.
JOS · 2 July 2024
Agent replied · 24 August 2024
Thank you for sharing your feedback JOS. We're sorry to hear about your experience and appreciate you bringing this to our attention. We strive for clear and transparent communication with all our clients, regardless of the property's value. We'll review your feedback to make necessary improvements. If you'd like to discuss this further, please reach out to us directly.
★★★★★ 5/5
TrustpilotHighly recommended.
Every member of the team that we dealt with were enthusiastic, knowledgeable and available, most importantly for us they made us feel important. Mark in particular was fantastic, his honesty and effort were what set Seymours apart from others.
Gemma · 6 January 2024
Agent replied · 19 June 2024
Thank you so much for taking the time to share your positive experience. It's wonderful to know that Mark, in particular, stood out for his honesty and effort. We take pride in delivering exceptional service, and your feedback reinforces our commitment to providing a personalized and important experience for each client.
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