Chancellors Lightwater reviews

★★★★★ 5/5

Google

Emily helped me sell my property and she was so informative and helpful through the whole process. Would recommend her enough

Nicola · 16 March 2026

★★★★★ 5/5

Google

Matt was the estate agent who showed us what would become our new home. He was always reachable, and extremely flexible as plans changed due to forces outside our control. Would work with them again.

Mitchell · 19 November 2023

★★★★★ 5/5

Google

Keira at Chancellors has been instrumental in us choosing a property to purchase. The one we are buying we hadn’t planned to look at but Keira had encouraged us to do a viewing and I'm so glad she did. Keira Commitment though out the process to date has been excellent and nothing is too much trouble.

Roxy · 7 January 2025

★★★★★ 5/5

Google

Kashan has been very friendly and was polite and accommodating while I set out to find the right property. Viewing was a very pleasant experience. Thanks.

David · 17 February 2024

★★★★★ 1/5

Google

Worst estate agent ever!! Please avoid this firm at all cost!! They got my business by overpricing the value of my property at £800K and signed me to a 6 month contract that I can’t get out off and within the space of 3 months they pressured me into reducing the property price to £650K. Recently I’ve been asked to further reduce the property price to £625K. How can an estate agent reduce a property price that they valued nearly £200K off their valuation figure? They are obviously very inexperienced cowboys that are only interested in getting their commission whilst selling extra services. And as for their contract, I signed it on the 2nd of May 2023 and on the 2nd of September, I’ve given my notice to come out of their 6 months contract and now they are telling me that I can’t come out of their contract until 27th of October, which is nearly 7 months! And if I do I will need to pay for their services i.e photos and advertising fees etc.. As for the viewings, there were only total of 10 viewings. 3 of them was produced on the back of one of the estate agent- his own words. And recently I just came across one of the viewers that wanted to view my property even made a complaint about how it was difficult to book viewings with them and how they never showed up.I’m guessing these negative factors play a massive part in getting a sale. Obviously there is the crisis with the interest rates but speaking to other estate agents that are local to me state that there are still buyers out there and I’m guessing Chancellors are scaring them away. Finally I did complain to Holy about their very poor customer service but she wasn’t interested. not even allowing me to at least come out of their contract and instead actually told me more photos needed to be taken to even trying her luck to get me to sign another 6 months contract with them! I mean what a joke…honestly. I’m stressed because of these people. Now, take my advice and stay clear of these people.

B · 20 September 2023

★★★★★ 4/5

Google

Very helpful and Emily always upbeat and kept us up to date with viewings. Many thanks.

Sue · 16 February 2026

★★★★★ 5/5

Google

Martin acted as a fabulous Estate agent. Making sure that we were informed all the way on the sale to exchange.

Karen · 22 December 2025

★★★★★ 1/5

Google

Although these estate agents are notorious for over-pricing their inventory and leaving houses for sale on zoopla for 6 months even though they are SSTC, we wade an offer on a house. They never had the courtesty to even call us back with a reply. We assumed that the offer wasnt accepted by the vendor, but still, we missed out on a house purely because the staff couldnt be bothered to treat us with respect. Staff never call you back and are shady with their information,. (apart from 1 or 2 select few: Matt has always been professional) Apart from that, stay away especially if you are a buyer.

Matt · 17 June 2023

★★★★★ 5/5

Google

Ioana has been thoroughly helpful during the process of finding a new tenant for our property in Lightwater. She communicates regularly with us to inform us of any updates and even installed a smoke alarm prior to the tenant arriving! Thankyou very much Ionana xPositiveResponsiveness, Quality, Professionalism

Harmeet · 27 August 2021

★★★★★ 5/5

Google

We were shown around some properties by Kashan. He was very helpful in suggesting other houses that may fit our criteria, and whilst on the viewings, he had clearly taken the time to memorise details about each house, and he knew the answer to almost every question, and was happy to find out for us any other queries we did have. We really appreciated his level of professionalism!

Olivia · 19 December 2023

★★★★★ 5/5

Google

We purchased a house via chancellor's about six years ago and they were a delight to deal with both pre and post sale. When we started thinking of moving again, we were quickly in touch, and I can honestly say over the last two years Holly and the team at Lightwater have stood out from the crowd locally. The level of service from Chancellor's has always felt personal and considered during our house search and I would recommend then without hesitation to anyone looking to buy or sell around Bagshot. We had very specific needs in our search and their communications have always been spot on with what they have shared. Many businesses in the service industry, including a number of local agents, could learn a lot from the way Chancellors does business.

Stephen · 18 June 2019

★★★★★ 5/5

Google

Chancellors sold our beautiful bungalow in Lightwater. Holly and her team were thoroughly professional throughout and helped us every step of the way. Our sales negotiator was Lisa who was truly superb and nothing was too much trouble. If we had a query she would answer it, and if contact was needed with our buyers she made it and was a brilliant intermediary; and therefore an essential part of the sales process. There is a big misconception that selling houses is merely about getting them under offer and the rest is just for solicitors to sort out… In our experience this could not be further from the truth. This is where the role of the estate agent BEGINS and Chancellors were second to none (believe us - we tried other agents as well!). They helped us at every step and that is what you are paying your fees for. Karen, the team leader in the Sales Progression Team was also excellent liasing seamlessly between the two solicitors. Many thanks The Preston Family

Mark · 18 June 2018

★★★★★ 5/5

Google

Great result after a poor service from another local agent! Matt and the team worked hard in getting us viewings and an offer we were over the moon with! Thank you so much!

Amber · 17 June 2022

★★★★★ 5/5

Google

From the very first phone calls I had with both Holly and Terry at Chancellors, Lightwater, I felt completely confident with their anticipation of my needs, that they were committed to getting the best sale for me, and I can honestly say in all the house selling I have been a part of, this one was the most smooth, worry free, and easiest in my experience. I was kept informed by emails every week, and on the odd occasion I needed to call, Holly was charming, attentive and very helpful. From arranging an open day, to completion was only just over three months, and throughout that time I didn't have a moments anxiety. Chancellors took care of everything, from liaising with the solicitors, the buyers and myself, to sorting out burglar alarms. I will certainly be recommending Chancellors to my friends and family. Thank-you - you did a superb job.

Patricia · 18 June 2017

★★★★★ 5/5

Google

We secured a sale of our house after a number of attempts with other estate agents due in the main to the efforts of Cameron Cawte, Senior Sales Negotiator. From the moment he was assigned to our case he exhibited a friendly, professional and skilled approach not only to how he dealt with us but in his handling of prospective purchasers. He maintained contact, kept us up to date, upsold our property at each viewing and, at his suggestion to a proposective purchaser who was viewing another property, introduced our property resulting in an offer we found acceptable. He has maintained contact since and has assisted in making the process as smooth as possible. I cannot recommend him highly enough and thank him for his work on our behalf.PositiveProfessionalism

Leo · 17 June 2022

★★★★★ 5/5

Google

I was keen to find the best possible agent to handle my recent sales for me smoothly and promptly. I am delighted to say that Chancellors, Lightwater, led by Ben Granville and his team, really met the brief. Not only did they find quality buyers rapidly, but they deployed resourcefulness, tenacity and skill in ensuring that I obtained the best possible prices and solid completion target dates which we held to. There is always a frendly voice, often the lovely Holly, at the end of the line to greet me and I am guaranteed an immediate call back by Ben. I applaud this very reliable team on their whole operation ,which I cannot fault. Having bought and sold properties over the years through Ben's team, I can wholly recommend them as friendly, honest, reliable and totally on the customer's side. I will definitely use Chancellors Lightwater in the future and am happy to recommend them each and every time. I wish you and your team continued success and strength Ben.

Leslie · 18 June 2016

★★★★★ 5/5

Google

They got us what we wanted. Holly, Ben, Philip and others at Chancellors did a superb job - negotiating every corners and moments one can encounter during a purchase and made it happen at the end. They are dynamic and very pleasant to work with. There were delays and checks of all sorts - delays, frustrations and impatience but they kept the balance between patience and pressure / progress. Chancellors and the team at Lightwater office are unique and our special thanks to Holly, Ben and Philip for their enthusiastic efforts even when things were not going according to plan. The main point is that they delivered what we wanted. With Best Wishes & Regards.

Kv · 19 June 2015

★★★★★ 5/5

Google

I can't recommend Chancellors enough! Chancellors made selling my house so quick and easy and not only that they got me the price I wanted for my house. Ben and Holly were really professional and on the ball. When choosing an agency I asked three local estate agencies to come and value the house. I wanted a quick sale and a good price. I am so glad I chose the team at Chancellors. They sold my house for the full asking price on the first day it went onto the market. Thanks you all so much for your hard work! Becky

Rebecca · 19 June 2015

★★★★★ 5/5

Google

Very helpful and approachable team. Easy to communicate with with quick response to any queries one may have. Big thanks to Matt C to for helping me find my dream home.

Lulu · 17 June 2022

★★★★★ 5/5

Google

Having recently purchased a property through Chancellors in Lightwater, I can confidently say that my experience was exceptionally positive. Keira, in particular, was fantastic at managing my expectations and accommodating flexible viewing times. I genuinely couldn't recommend them highly enough

Matt · 4 December 2024

★★★★★ 5/5

Google

Excellent service once again from Holly and her team. This is the third house I have sold through Chancellors in Lightwater - they always get great results and a pleasure to deal with.PositiveResponsiveness, Professionalism

Sue · 27 August 2021

★★★★★ 5/5

Google

Emily who dealt with our purchase was very professional and helpful as we went through the offers stage. We have every confidence this will continue through to completion of the purchase.

Tom · 28 March 2025

★★★★★ 5/5

Google

We definitely recommend Chancellors. They sold our house within the first day, first hour of viewing and we got the price we wanted. They are very professional and trustworthy, always keeping us informed all through the course of selling our house. We felt very much in control and supported in the process. They are a good team that communicates well with each other and with their clients. Thanks to Ben and all the Team at Lightwater Chancellors.

Ally · 19 June 2015

★★★★★ 5/5

Google

Elena Timofejeva from Chancellors - Lightwater was great and helped us to look at all the options available.

Benjamin · 17 June 2023