Trusted Agent profile · Leytonstone
★★★★★
129 reviews across 2 platforms
Strettons Residential, Waltham House, 11 Kirkdale Road, Leytonstone, E11 1HP
Strettons's office in Leytonstone, at Strettons Residential, is rated 3.7 out of 5 across 129 reviews on two platforms, including 119 Google reviews rated 3.8.
Every review we hold for the Leytonstone office, from every platform, shown as written. First names only.
5/5
GoogleWe cannot thank Micheal and his staff enough for their generous help and time. After being let down and scammed by other dodgy agencies and almost being left homeless, it was extremely refreshing to work with Strettons who went above and beyond to help us secure and move into a property. Thank you!
5/5
GoogleIt was a lovely experience with Bryn Nettle. Know what is he doing. He answered every single question with patience and sincerity. Thank you to him...
Hi Melike, thank you for leaving such a positive review about our services and our team member Bryn.
1/5
Googlethe worst commercial landlords in London. If you want professionally inept and unethical service then go ahead and choose them as your landlords. They will supply you with sub standard premises which have hidden problems which will cause trouble for your business. As soon you let them know about any problems it takes them months to respond.
Hi Neel, thank you for taking the time to provide feedback. We would like the opportunity to learn more about your experience, which sounds below our usual high standard of delivery. Could you please email contact@strettons.co.uk so we can get more details and hopefully resolve this for you? We hope to hear from you soon.
1/5
TrustpilotAwful communication
Awful communication. Disrespectful sharks.
Hi itstolgs, we're really sorry to see you've had this experience. Our offices were closed from the 24th Dec to 2nd Jan (the date of your review) for the holiday break, so that may have impacted response times. I'm unable to find the nature of your work with us if you can please email contact@strettons.co.uk so we can look into this urgently and fix it for you?
5/5
GoogleI've had a great experience from the very beginning. Zita in property management is one of the best. I regularly refer to anyone looking for a rental property.
Thank you for the great review and referrals, Natalie! We really appreciate this and hope to work with you again in the future.
1/5
TrustpilotAvoid. Run away. Bandits operates from a large office
No words can describe these bandits who operates from a large office building. If you are reading this don't even think about doing any business with this company even it is very very tempting. Avoid at all cost if your life is important.
5/5
GoogleExtremely satisfied with the advice and guidance we received from Andrew and his team from the initial instruction through to exchange of contracts.
5/5
GoogleMe and my partner recently rented through Strettons and it was a stressfree process from start to finish. Having dealt with a fair few agents over the years, Michael really does stand out as an honest and trustworthy individual. He is a true professional.
Hi Jake, Thank you for taking the time to leave such a nice review. Really pleased to hear you and your partner had a great experience working with Michael and the residential agency team. Best, Strettons
5/5
GoogleWe worked with Strettons on the disposal of a 1,000 square foot commercial unit in the Bethnal Green area and couldn't have been happier with the results. At all stages they were professional, balanced, positive and pro-active, ensuring the space was let promptly in good order. We wouldn't hesitate to recommend Strettons to other businesses - they clearly valued us as customers, despite representing a relatively small fee for the agency, and went way beyond their competitors when it came to pitching for the business in the first instance.
5/5
GoogleExcellent personal advice & long-term professional care of property and efficient & successful auctions.
Thank you for your kind words and positive review; we are thrilled to hear you had a great experience with our services.
5/5
GoogleMichael from Strettons Walthamstow is one of the most helpful and trustworthy person I’ve ever met. He is something more then an agent. Thank you Michael Silviya & Anatoli
1/5
GoogleAwful service. Took them more than a month to replace a window after a break-in. Claimed £1,400 for a repaint. Sadly, there is not an option of giving zero stars on Google - would not recommend this estate agent to my worst enemy.
Hi Oscar, we are sorry to hear that you were unhappy with the service provided. Our residential property management team always aims to handle matters quickly and efficiently for our tenants. We would like to investigate this review further - please message contact@strettons.co.uk so that we can help resolve this for you.
1/5
TrustpilotJoin me to take strettons to court-First-tier Tribunal (Property Chamber)
A Call for Accountability, My Experience with Strettons
1/5
GoogleThe flat was damps damage wall did nothing plus charge me 120£and no proper fan for the kitchen they are useless and take your money for no reason not trust worthy this agancy
Dear Oumhalimah, we are sorry to hear that you were unhappy with the service. Our residential property management team always aims to handle matters quickly and efficiently for our tenants. We understand that you are an ex-tenant so unfortunately there is nothing we can do at the moment to help, but we would like to assure that this will not happen again with other tenants.
5/5
GoogleIt's a great pleasure to have known and met Mr Michael Mercer of Strettons...either by phone or in person he is a gentleman, a delight and at the same time an invaluable asset to the company. He is very professional and easy to deal with, very helpful, understanding and trustworthy. He is indubitably the best...so go and look for him ...He will help you With a smile..no matter what is your situation!!!
5/5
GoogleVery good and attentive service finding tenant for my property and smoothly managing the process through. Thank you Michael, audrey and colleagues!
1/5
GoogleThey don't answer the phone special Oliver I'm trying for almost 1 week they just kept me on hold that shame
Hi Jalil, we are sorry to read about this experience and assure you this is not our usual response time. We have investigated this situation and understand that all was resolved. We wish you the best of luck in your ongoing property search and please contact us if we can provide any more support on contact@strettons.co.uk.
5/5
GoogleMr Mercer was very helpful and attentive, a pleasure to deal with. Highly recommend.
5/5
GoogleI have been renting with Strettons for about 6 years, working directly with Zita who has been an absolute star from day 1. Always helpful and very professional. Im moving outside of London for an opportunity but when the time comes to move back to London i will definitely be giving Zita and a ring. Thank you for all your help.
5/5
GoogleTop auctioneers.......Top class company
Thank you for the kind review, Richard! Our auction team and Strettons appreciate your feedback.
5/5
Googlewe have worked with Strettons on numerous occassions. They have been diligent, supportive and transparent in our dealings with them. They always look to achieve the best possible outcome in all cases for all parties.
5/5
GoogleHighly recommend firm of surveyors/ agents who structure a deal with great detail and fairness that both sides feel they are winning and ensures smooth completion. Notably Ashley Wright whose professionalism and personability make him a pleasure to work with, and are a testament to the Stretton's Team
1/5
GoogleWe had a fire in our development in London which is managed by Strettons. How they have managed the entire situation since that incident is shambolic and careless. Would bot recommend them.
1/5
Googlethey don't even answer the phone!
Hi Mary, we're sorry to hear you couldn't get through - could you please write us at contact@strettons.co.uk and let us know how you were trying to reach us that day so we can investigate? We have rolled out new phone systems and hope you'll try back again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Strettons's Leytonstone office has 129 reviews across two platforms: 119 on Google, 10 on Trustpilot (across the whole business).
Strettons Leytonstone is rated 3.7 out of 5 across all 129 reviews, and 3.8 out of 5 on Google from 119 reviews.
Strettons Leytonstone, Strettons Residential, Waltham House, 11 Kirkdale Road, Leytonstone, E11 1HP.
