Every review we hold for the Lewisham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleGreat experience working with Andrew as a buyer. He was thoughtful in recommending properties to view and was measured and commercial in reacting to our position re: the sellers.
William · 10 June 2026
Agent replied · 10 October 2026
Dear William,
We’re delighted that Andrew was able to make your buying experience a positive one. It’s particularly pleasing to hear that his thoughtful approach to property recommendations.
Thank you for your kind feedback, we’ll be sure to share it with Andrew and the wider team.
Wishing you all the best for the future,
Winkworth Forest Hill
★★★★★ 5/5
GoogleWinkworth Forest Hill has been outstanding. Their effective, statistics-based, sales process, attentive sales team, and follow-through from offer to completion has led to an excellent experience for the buyer and the seller. I recommend them highly.
G · 4 December 2024
Agent replied · 11 December 2024
Dear Mr Summers,
Thanks for your review and for trusting us with the sale of your property.
We're so glad to hear that you had a positive experience with our team and felt well-guided throughout the process. We take pride in offering reliable and honest service, and we truly appreciate your recommendation.
Winkworth Forest Hill
★★★★★ 1/5
Trustpilot7monts no fixing roof leak
They never solving problems.... 0 respect to tenats they are just nice liars it's 7mothns raining into the room, they check it and said it's only raining inside when the rain is stronger, so I'm still using bowls for water for 7 months. Boiler is broken now they made a appointment and didn't come over. When My girlfriend called them they said you have been contacted and informed that we come on evening... Nobody called us. Now they made appointment after week, so you can live without heating.. olso they just coming to check not to fix it....
Darius · 29 March 2021
Agent replied · 26 October 2024
Afternoon Darius. Please can you provide more information so that someone can investigate your claims? Thank you in advance. Kind regards Winkworth Client Relations
★★★★★ 5/5
GoogleThanks to Sadie for her expedite and professional service
Morin · 10 October 2025
Agent replied · 10 October 2026
Dear Morin,
Thank you for your review! We're thrilled to hear that Sadie provided a … More
★★★★★ 5/5
GoogleWinkworth Forest Hill (specifically, Kyle) were a pleasure to deal with when I was buying my first house. With the caveat that the agent is always working for the seller first and foremost in mind, Kyle was a great point of contact for us throughout the sale. He was responsive, helpful and did his best to keep everything moving along. Estate agents can get a bad rap, but everything here was professional and pleasant. Cheers!PositiveResponsiveness, Professionalism
Charlie · 26 October 2021
Agent replied · 25 October 2024
Hi Charlie! Many thanks for your kind review, we are pleased to hear the service you received was satisfactory, and hope to continue our business relationship further...
Winkworth Forest Hill
★★★★★ 5/5
GoogleShamia was really professional and knowledgable when selling my home. He found me great buyers quickly and was excellent at managing the process from point of valuation to completion. I’m really pleased with his service and would definitely recommend!!
Fatma · 25 September 2024
Agent replied · 25 October 2024
Dear Fatma,
Thanks for your review and trusting us with the sale of your property.
Wish you the best on your onwards plans.
Winkworth Forest Hill
★★★★★ 5/5
GoogleJordan made the process of buying my first home seamless. He was available to answer any questions I had and was able to secure viewings for me at really short notice. Incredibly knowledgeable and professional and he made what is a very stressful process fairly easy!
Rachel · 28 May 2024
Agent replied · 25 October 2024
Hi Rachel,
Thanks for your review, so happy to hear you're satisfied with our work.
Winkworth Forest Hill
★★★★★ 5/5
GoogleAndrew provided a seamless and efficient service during our house hunting and then house purchase. We reached exchange quite quickly and are looking forward to completion soon.
Melanie · 10 June 2026
Agent replied · 10 October 2026
Dear Melanie,
We’re so pleased to hear that Andrew made your house-hunting and purchasing experience so smooth and efficient. Reaching exchange quickly is a great milestone, and we’re delighted to have been able to support you throughout the process.
Thank you for your lovely feedback, and we wish you all the very best for completion and your new home.
Wishing you all the best for the future,
Winkworth Forest Hill
★★★★★ 5/5
GoogleZulekha has been brilliant in assisting me since she came on board recently. She picked up on some things that, unfortunately, had been overlooked by her predecessor, for which I am very grateful to her for. Thanks Zulekha!
Archana · 4 October 2024
Agent replied · 25 October 2024
Dear Archana,
Thank you so much for your kind words! We're thrilled to hear that Zulekha has been brilliant in assisting you since joining our team. It's great to know that her attention to detail and support has made a positive impact on your experience.
If there's anything further we can do to assist you, please don't hesitate to reach out. We look forward to continuing to provide you with excellent service!
Best regards,
Winkworth Forest Hill
★★★★★ 1/5
TrustpilotComplete waste of time
Complete waste of time. Was trying to rent a flat through Winkworth and was hounded by the agent for an offer. Put the offer in and turned down other flats. Over a week later was told to go look elsewhere. Highly unprofessional and wouldn't use it recommend them for renters.
Blah · 10 August 2026
★★★★★ 5/5
TrustpilotAn excellent service all round!
An excellent service all round!Nadine Aucamp was wonderful all the way through the sales process of my property. She was especially excellent at keeping in touch with the buyer's and other solicitors down the chain so that I was kept properly informed of the progress of my case. To be honest, I found her a lot more helpful and clued up on what was going on than the solicitors themselves!
Marco · 14 July 2022
Agent replied · 26 October 2024
Thank you so much for your kind words, Marco. We really appreciate you taking the time out to share your experience with us, and we agree, Nadine is truly a gem to have on our team! We look forward to working with you again in the future!
★★★★★ 5/5
GoogleI recently had the pleasure of working with Jordan from Winkworth Forest Hill to sell my property, and I couldn't be happier with the experience. From our first meeting, Jordan was incredibly professional, knowledgeable, and committed to ensuring the best possible outcome for the sale of my home.
Ross · 29 March 2024
Agent replied · 25 October 2024
Dear Ross,
Thanks for your review and trusting us with the sale of your property.
Wish you the best on your onwards plans.
Winkworth Forest Hill
★★★★★ 1/5
TrustpilotThe A.I. Slop of Estate Agents
Use AI to “enhance” images of listings. Be careful by enhance they mean completely changing the the structure and size of the home. What a waste of time.
Malcolm · 27 May 2026
Agent replied · 22 September 2026
At Winkworth we are always disappointed to receive a review such as yours Malcolm, and we are sorry to hear of your personal experiences.
All the Winkworth offices are independently owned and operated and if you are able to update your review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly.
Thank you in advance.
★★★★★ 1/5
TrustpilotWorst service by a mile
Oh dear, I dont even know where to start. We signed the agreement end of June to move in one month later. We stipulated several times in the email correspondences that we wanted to come in to see which furniture and items we wanted to keep and which to toss. The day of the move in happened, and we never received a response to our queries. When we moved in, we were then told that we had not specified in the contract, which items to get rid of (we specifically wrote in the contract: to be specified later, hence why we needed access to the flat prior to moving in). It was a hassle to get the woman to cooperate and she kept saying we hadn’t agreed on this (numerous emails/contract was not enough proof, but I doubt the lady had a law degree specialising in contract law or even just a functioning brain). Ah well!!! After several unpleasant calls, we finally managed to get approval of moving the items and have the larger items removed by a company. But boy oh boy that was a struggle. After having moved in properly a vast majority of the things listed in the contract hadn’t been fixed ie. Heating was broke, cabinets broken, extractor fan broken, windows dirty etc etc. And we even had to throw out 6 large boxes of CRAP, which the agency said was at our expense. Items included: old shoes, belts, broken kitchen units, bondage kit (WOOOOH.. What a surprise), filthy storage room with empty shoe boxes, broken fans, blood stained linen, dirty old pillows and blankets and numerous other fairly disgusting items. We have now asked quite a few times, when we can expect to have fans, toilet flush, extractor fan, broken cabinets, heating etc fixed and we are still awaiting a reply to this. It has been 7 business days since we moved in, so I do hope it gets sorted soon. All in all, TERRIBLE SERVICE!! I wouldn’t recommend.
Kat · 29 July 2020
Agent replied · 26 October 2024
Hi Anne, We're sorry to hear of your experience here. Please contact us, clientrelations@winkworth.co.uk, so that we can investigate this for you.
★★★★★ 5/5
TrustpilotBest estate agent rental experience ever!
After speaking to multiple different Estate agents it's much of the same from everyone but Winkworth were different. Immediately I was listened to and my requirements taken into consideration. I worked with Fabian to find the home I recently moved into. He excelled. I didn't have to drag myself around unsuitable properties and he was the right balance of informative and patient. I didn't feel like I was being pushed into anything nor was I bombarded with endless emails of properties that didn't suit my requirments. It was actually a pleasant experience!
Lee · 21 March 2024
★★★★★ 5/5
TrustpilotShaun Blackstock - Best Lettings Negotiator !!
My great experience with Winkworth was 100% thanks to Shaun Blackstock. He was experienced and knowledgeable about the area, was super informed about the property and answered all of our questions and more. Additionally, he was very personable and made our experience run very smoothly. Best Letting Negotiator I have had the pleasure of interacting with.
Alicia · 22 September 2023
Agent replied · 26 October 2024
Thank you so much for your kind words, Alicia. We really appreciate you taking the time out to share your experience with us, and we agree, Shaun is truly a gem to have on our team! We look forward to working with you again in the future!
★★★★★ 1/5
GoogleWe let our home through winkworth while we were moving to a different city. Throughout our time with them they were deeply unimpressive property managers and tenant managers. When we successfully had a buyer for the property and served an …
Edward · 10 February 2026
Agent replied · 22 November 2025
Dear Edward,
We’re very sorry to read your comments and that you’ve been disappointed with … More
★★★★★ 5/5
GoogleI recently had the pleasure of working with Jordan from Winkworth Forest Hill to sell my property, and I couldn't be happier with the experience. From our first meeting, Jordan was incredibly professional, knowledgeable, and committed to ensuring the best possible outcome for the sale of my home.
Ross · 16 March 2024
Agent replied · 11 December 2024
Dear Ross,
Thanks for your review and trusting us with the sale of your property.
Wish you the best on your onwards plans.
Winkworth Forest Hill
★★★★★ 2/5
TrustpilotI am very deeply disappointed!
We've been with the agency since 2017th. We've been having problems with the very old boiler since the end of 2018th and up until now we have had Engineers coming for that boiler around 20 times. We were promised a permanent solution, that never happened. Now we have been left without hot water for 2 weeks, starting 3rd. There were many apologies and promises over the last two weeks but no action upon. Not to say they are well aware we have a vulnerable child at home (how do you manage personal hygiene in times of pandemic with a heart diseased child at home?) AND we offered to help if Landlord doesn't want to invest in resolving the issue. Just a note: Landlord is local home owner and is not paying mortgage on the property we rent, the house used to belong to grand parents.Although there are some very kind people working in the company the company on overall isn't what it should be.I am very deeply disappointed!One upset mum xx
Silviya · 4 May 2020
Agent replied · 26 October 2024
Hi Silviya, thank you for bringing this to our attention. We're sorry we didn't meet your expectations here and would like to find out what happened. Please contact us at clientrelations@winkworth.co.uk in order that we can investigate further.
★★★★★ 1/5
TrustpilotUtter waste of time and energy.
Utter waste of time and energy.
Tried three times to book a valuation. First time yes will confirm. No confirmation. Called again two days later. held on for a few ,inutes then cut off. Tried again now its no the valuer will not be in on the day previously arranged.
Tina · 29 July 2026
★★★★★ 5/5
TrustpilotGreat rental experience with Winkworth…
Great rental experience with Winkworth Kensal Rise. The team are very personable and knowledgeable, and Fabian went above and beyond to make what would normally be a stressful experience very seamless. Thank you !
Yasser · 14 November 2025
★★★★★ 5/5
GoogleSky was amazing without her we would not have completed before Xmas. Our buyer was with the shambles that call themselves premier property lawyers!!! There systems were shut down and they have been a complete nightmare. Sky went over and above to contact them and the buyer almost daily. Meaning we didn't loose our onwards property of which we are so grateful. Jennie and Joe
Jennie · 26 October 2022
Agent replied · 25 October 2024
Good morning Jennie, many thanks for taking the time to write this kind review. We wish you the very best on your onwards purchase, and I know we will all miss liaising with you daily.
Winkworth Forest Hill and New Cross
★★★★★ 5/5
TrustpilotGreat team
Everyone that I dealt with at Winkworth was personable, professional and dedicated to service. I was impressed with the dedication of the agent who showed me properties (Fabian Bachelor) He supported me in finding my new home.
Pauline · 28 February 2026
Agent replied · 24 May 2026
We’re delighted to hear you had a 5-star experience at Kensal Rise & Queens Park Winkworth office, Pauline. Thank you for taking the time to share your feedback, we really appreciate it. Please let us know if we can assist you in the future.
★★★★★ 5/5
GoogleFrom the first moment of viewing the property, to the point of actual exchange and completion, Kyle has been fantastic. Kyle was quick to pick any questions up, was happy to assist in any chasing that needed to be completed, and was always available for anything when I needed help. Buying a house is certainly a stressful process, but Kyle was always on hand to help when I needed it.PositiveResponsiveness, Quality, Professionalism
Chris · 26 October 2021
Agent replied · 25 October 2024
Good afternoon Chris,
Many thanks for these kind words! We wish you all the best in your new property, and hope to work with you in any future endeavours.
Winkworth Forest Hill.
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