Winkworth Forest Hill reviews in Lewisham

★★★★★ 1/5

Trustpilot

The worst estate agents I've ever rented from

EDIT: Winkworth have asked me to say the branch this took place at, but at one point the managing director used some aggressive tactics to shut us up, and to be honest I want to remain anonymous to Winkworth as they still have my contact details.--I had a terrible experience with Winkworth when I was renting with them. No matter who it was you were speaking to, you were treated like dirt and felt like the lowest priority. Here are some of the things that happened...I moved in whilst the flat was on a rolling tenancy, so when a new flatmate moved in, the inventory wasn't updated and the flat was never checked for cleanliness when a tenant left. I don't know how standard practice this was, but when we all decided to terminate the tenancy, whoever was carrying out the checkout inspection was looking at photos of a completely different flat - different furniture, different carpets. We successfully appealed when they tried to take some of our deposit.One day, I had a knock on the door and it was some painter decorators who had been booked to decorate all our bedrooms. We didn't receive any notice of this, and had to live in our flat with the paint fumes for the next two days.I lived with two other flatmates, and one of them became very violent and aggressive to us. We suddenly felt very unsafe. The police weren't able to do anything, so we went to Winkworth asking for help, and they just said we'd have to sort it out between the three of us. I'm not sure what the practice is around this, but to just brush us off without even being empathetic to our situation was very upsetting. I asked them if they would only step in once we were in bodybags...!There were many other things that happened during my time with them. I wanted to write about some of my experiences over the years I rented with them to make people aware that they really live up to the typical estate agent stereotypes.

Steve · 15 August 2022

★★★★★ 5/5

Trustpilot

Very good experience renting our property via Winkworth in Kensal Rise

From start to end of tenancy Winkworth's in Kensal Rise were a pleasure to deal with. Tenants were found quickly and easily, any issues during the rental period were dealt with immediately by the Michael who manages the properties and communication between all parties was great. Absolutely no complaints with their service at all. Having had a bad experience when working with another local estate it was great to move to this team who were very responsive, dealt with issues straight away and made sure tenant and landlord were all kept happy! thank you

Jennifer · 3 August 2022

★★★★★ 5/5

Trustpilot

Excellent experience

We are extremely grateful for the patience, professionalism and persistence that Nicola, Alex and the team showed during our sale. Their collaborative approach, sound advice and prompt responsiveness was central to us being able to conclude the process successfully. Highly recommend Winkworth’s services.

Anon · 17 December 2024

★★★★★ 5/5

Trustpilot

First Class Service

This was an executors' sale. Anthony Nyland was really first class. He handled a number of prospective buyers with firm tact, gave the executors very good advice, kept everyone happy, liaised with all the solicitors involved and generally gave a terrific service. Highly recommended.

Robert · 3 December 2025

★★★★★ 5/5

Trustpilot

Thank you, Faraz & Alex. Best agency!

I have used Winkworth twice, when I first bought my property almost 20 years ago and now when I sold it. They are above any estate agency's level in terms of honesty, professionalism and dedication.In particular, a big thanks to Faraz who worked so hard on the sale of my house and went the extra mile to keep the deal alive even in the hardest and deflating moments. I highly recommend them. Thanks again for the amazing work! Massively grateful! Imma

Imma · 10 June 2022

★★★★★ 5/5

Trustpilot

John and Guy were both extremely…

John and Guy were both extremely helpful, from sending us the property initially, helping us through the offer process, recommending solicitors and keeping on top of progress. They were both very good at chasing solicitors for updates and keeping in touch with us, which resulted in a very smooth buying process. Would highly recommend!

Leila · 16 August 2025

★★★★★ 5/5

Google

We had a very good experience selling and buying with Winkworth Forest Hill. Jordan found us an excellent range of properties to view, kept us updated and was extremely helpful and friendly throughout the process. George was invaluable during the conveyancing process, acting calmly and professionally to help complete the process.

Gareth · 27 July 2024

★★★★★ 5/5

Google

George was a massive help and a ray of sunshine through an otherwise very difficult conveyancing process. He always responded promptly (even when going to have his wisdom teeth removed) with solid advice and kept the pressure on the solicitors constantly to keep things moving as quickly as possible. Thanks a mil for all the help! Would 100% work with winksworth and George again.

William · 26 October 2023

★★★★★ 5/5

Trustpilot

Excellent Experience

We had a pleasure to work with Winkworth and particulary with James Wilkinson. We can not be thankful enough to James for being always there for us and going above and beyond to solve any questions arising along the way. We were receiving very professional and prompt advice, coordination with other stakeholders was extrmely efficient and on the highest level. We would highly recommend James as an incredible professional and a wonderful person to work with.

Olga · 25 October 2022

★★★★★ 5/5

Trustpilot

Highly recommend

Most of the time renting can be a nightmare. I was not looking forward to it at all, especially with how the market is but we lucked out with Fabian big time and from our first call he listened to us and found us a great flat. All the admin was done really quickly and explained really well and we moved in without any problems. I would recommend Fabian and his team if you are looking to rent in the area.

Khadifa · 25 April 2022

★★★★★ 5/5

Trustpilot

Fabian has been an absolute super star…

Fabian has been an absolute super star at helping us to rent out our property in Kensal Rise. He provided outstanding service throughout, made the whole process very straight forward and communicated very clearly what was required. It was a pleasure to work with him and I would recommend everyone to use Fabian, Winkworths and their great team, they were very efficient and got the job done quickly and effectively. Fabian found excellent tenants for our flat within 24 hours. Special thanks also to Aaron and Stanislava for all of their assistance and patience throughout. Highly recommend.

Omar · 20 April 2022

★★★★★ 5/5

Google

Andrew, Lux and the rest of the team looked after us impeccably from start to finish during our recent house sale. Whilst there were some tricky points to navigate, they took it all within their stride to ensure a straightforward journey to completion. Thanks again.

Sam · 19 March 2026

★★★★★ 5/5

Google

Yinka was friendly and knowledgeable and helped me find a great place after a long search with other agents. Would recommend.

Allan · 9 August 2025

★★★★★ 5/5

Google

We had a great experience with Fintan, very responsive and friendly! Thanks for helping us find our new home :)

Jenni · 10 September 2026

★★★★★ 5/5

Google

I had the pleasure of working with Shamia for my recent property purchase. We built an excellent rapport from the start and I found him attentive and very responsive. Thanks Shamia!

Sonia · 11 April 2025

★★★★★ 5/5

Google

I had a great experience with Marcus. He provided excellent customer service throughout, was professional and responsive, and took the time to answer all my questions clearly. I really appreciated his helpful and honest approach, and I would happily recommend him to others.

Elenice · 26 March 2026

★★★★★ 5/5

Google

I used Winkworth to sell my one bedroom flat in Forest Hill. I spoke to three other agents, however none of them seemed as confident that they could get me the asking price I required, apart from Sean and his team. The flat received two offers within the first week of it being on the market. This was particularly impressive given it was in July just after lockdown part 1. Thanks to Sean and the team for your professionalism, hard work and expertise, I’m so glad that I chose you.PositiveResponsiveness, Professionalism

Lauren · 26 October 2021

★★★★★ 5/5

Google

We were absolutely thrilled with the Winkworth sales team - they managed to secure us our top price after the very first viewing! They really know their stuff, and the local market, and we are so pleased with the result - they really smashed it. Thanks to Paul, James, Jordan and the team

Hannah · 29 March 2024

★★★★★ 5/5

Google

I would like to thank all the staff at Winkworth who were involved in the sale of my brother in law’s flat recently. Special thanks to George for the work he did in the last couple of months to get the sale completed. He was inspirational in dealing with solicitors and always kept me informed on progress.

Hans · 30 December 2023

★★★★★ 5/5

Google

A great team here at Winkworth. There were a few issues along the way that were totally out of our control and theirs but they responded calmly and kept me in the loop as things developed. Thank you Katerina, George and the whole team

Paul · 26 August 2024

★★★★★ 5/5

Google

I spoke with Marcus and had a great experience! Very attentive, quick to respond and really easy to deal with. He kept everything clear and made the whole interaction feel smooth and straightforward. Great service all around. Highly recommend!

Paloma · 3 April 2026

★★★★★ 5/5

Google

Big shout out to Kyle in Winkworth, who was on time and very professional on the two occasions he showed me a property I was interested in. It was a top contender, but lost out to another property. Yet, it had potential and this was not only for the location, space and layout...but for the service I received. Kyle was honest and responsive to any questions I had. I wish him all the best for the future!PositiveResponsiveness, Professionalism

Samuel · 26 October 2021

★★★★★ 1/5

Trustpilot

Dreadful mess of a business.

Dreadful mess of a business. Franchise that failed and no update given to the client. Customer service is a joke.

Bear · 13 August 2026

★★★★★ 5/5

Google

Great experience working with Andrew as a buyer. He was thoughtful in recommending properties to view and was measured and commercial in reacting to our position re: the sellers.

William · 10 June 2026