Dexters New Cross Lewisham reviews

★★★★★ 5/5

Trustpilot

Thank you Alistair Maclean

I am a commercial property solicitor and usually have no time to leave reviews! However, in this case and on a busy Friday morning I have the pleasure of writing this review for Alistair Maclean at Dexters. Great agent! Assisted in progressing the sale for my client, in a professional and courteous manner. Kept communication open and pleasant. Chased otherside (buyer's solicitor) when needed to. I would recommend Alistair and look forward to working with him again in the near future.

Runa · 19 July 2024

★★★★★ 5/5

Trustpilot

Monika Piszczyk handled the replacement…

Monika Piszczyk handled the replacement of the boiler in my flat which is being rented out. From the outset, Monika was extremely professional and also had a very affable way about her which made the whole process, which could have been very stressful, manageable. Monika definitely gave me a "sleep easy" factor as I felt very assured that this big and costly project was in good hands. Furthermore, Monika dealt with a post-completion error quickly and with minimal fuss which really sealed it for me.

Devandran · 18 July 2024

★★★★★ 5/5

Trustpilot

I have worked with Angie since she…

I have worked with Angie since she joined Dexter at the north London Branch. I must say was a pleasant efficient and through professional attitude. Everyone in Dexter does a great but now I feel that there is someone willing to go the extra mile to get thing on the move. My tenants respect and appreciate her frank and informed direct approach. She calls me for instructions, makes suggestions and ideas. I feel she has the Dexter business, and my interests close at hand and going in the right direction. Since Angie joined Dexter at the North London branch, she has displayed a pleasant, efficient, and thorough professional attitude. Angie and I have developed a great working relationship, as she consistently listens to my instructions and ensures tasks are completed effectively. Her willingness to collaborate and adapt has been invaluable.• Angie goes the extra mile to get things moving. She effectively communicates my input to tenants, ensuring that their needs are met promptly and accurately. Her proactive approach sets her apart.• Tenants respect and appreciate Angie’s frank and informed direct approach. Her ability to call for instructions, make suggestions, and offer innovative ideas showcases her dedication to both Dexter’s business and our tenants' interests.• She is amiable and well-liked by both tenants and me. Her friendly demeanor and professional conduct have fostered strong relationships, contributing to a positive and productive working environment.Angie has proven to be an outstanding addition to the Dexter team. Her professional attitude, willingness to go the extra mile, and excellent communication skills ensure that both Dexter’s business and our tenants' needs are well taken care of. Her positive impact is evident, and I look forward to continuing our successful collaboration.

Manuel · 15 July 2024

★★★★★ 1/5

Trustpilot

Rental management twickenham

The rental management team at Twickenham is in shambles. We’ve had 5 different people assigned to us in the past 18 months. No internal communication within the team different people call to ask the same question 10 times. When we went for fully managed service we thought the headache will be less as Dexters would be proactive. On the contrary we pay such high fees every month and are chasing them as a secretary on emails not actioned for 25 days. Would advise everyone to think twice before signing them up.

Nisha · 13 July 2024

★★★★★ 5/5

Trustpilot

Years of mould issues finally sorted

We have been renting our current property for almost 5 years and have had mould issues since the beginning of our tenancy. It was not until Monika Piszczyk took over the management of our property, did we finally get our severe mould issues sorted. Monika, with her determination and hard work, managed to get our landlord to finally agree to put in the money to install proper ventilation, get mould treatment and redecoration done. She saw through the whole process and made sure things were done well. Thank you Monika for fighting for our rights to live in a safe and comfortable home.

Safiah · 11 July 2024

★★★★★ 5/5

Trustpilot

Lorraine Hunter from Dexter’s property…

Lorraine Hunter from Dexter’s property management team in Kingston Upon thames,has been the most helpful and kind advisor i have spoken to in a long time from Dexter’s.Both me and my partner have had numerous bad experiences with some members of the property management team however Lorraine has been the most kind honest and helpful. She made sure to sort out the issue we had very quickly and effectively. She deserves the 5 star rating that i have given today because she is the biggest asset on the team! Whenever I have another issue i will always make sure to get through to her.

Andrada · 8 July 2024

★★★★★ 5/5

Trustpilot

Great!

I want to thank Ellis as she has been really helpful throughout our moving in process! Thank you!

The · 19 May 2026

★★★★★ 1/5

Trustpilot

should not show or even take the property on their books

viewing arranged fine. day of viewing phone call to say go to second site first and then the first . no one turned up so i phone office. then viewing person who justs works weekend turned up ,she said been waiting at other property!. problem with communication from dexters staff? shown property that had broken in door with padlocks added and surrounding wood frame all broken.

Customer · 18 May 2026

★★★★★ 5/5

Google

Felicity is really easy to work with as within 5 minutes of me calling the office she booked me a virtual viewing to accommodate my needs.

Sarah · 17 March 2026

★★★★★ 1/5

Trustpilot

A viewing was arranged for a property

A viewing was arranged for a property No direct contact number was provided Apart from that of the office.On the day of the viewing They didn’t want to miss itSo called the office to get in touch With the particular agentTo inform that they were running late.The person on the phone Said she will contact the agent And then call back 5 minutes went, She didn’t callWe called back ourselves She said it should be fineThe buyer arrived at the property 7 mins after the viewing timeAnd noticed that there were people Still inside.He continued to wait outside for his partner who has physical restrictions To arrive for the viewing.Please note that the other viewers left the property 10-12 mins after their time overlapped our scheduled viewing time The agent acknowledged the buyer And said it’s okay to waitBut at no time did he mention How long he can wait or If the person is happy to view the property by himself til his partner arrives.And the agent was well aware that the person was outside waiting for his partner The agent then called the number Instead of speaking to the buyer Who was waiting near the property At first he said that he has to leave And if anyone comes they can only Pop in and outSo it is better to reschedule We explained we are happy to Have a quick look With the buyer who was already thereAll that time The agent refused and said His diary is packed And he must leave So left.The buyer was left bewildered As were others and his partnerWho reached the property A minute after he left.We immediately contacted the office To explain that we felt mistreated The person just repeated whatThe agent said about being bookedAnd having to leaveShe did apologise for the inconvenience And said he would be in touch After he returned to the office an hour later, He didn’t.We have viewed properties with many agencies but this has been the worst experience by farIt felt like he didn’t careAnd also that she didn’t care So why should we consider Any property listed by dexters.Please kindly be considerate Of people’s circumstances And if someone is asking If it is okay to waitJust be clear how long is okayThen there will be no issue.

Reviewer · 23 June 2024

★★★★★ 1/5

Trustpilot

Mislead me by hiding the information about flat that I'm trying to buy

I viewed a flat last December that is listed as leasehold and the seller agreed on the price 1st of January. Since I live in a rental flat and wanted to move in as soon as possible, I asked the seller and the agent about the chain, leasehold, and the other potential things that might delay the completion and they misled me by saying that everything was supposed to be smooth, and I should be able to move in early-mid April.For the last 2 months, the seller has been blaming his solicitor being slow because the deal is not done yet. I was digging into the agreement and I found out about this thing called "staircasing", which I had no idea. After I asked the agent (from Dexter) and my solicitor, I found out that the seller doesn't really own the flat yet and he's trying to turn it into a leasehold from shared ownership. There is no date for the completion of staircase to this date and it's still pending, Dexter tells me that they hope to set the completion date and the deal is legit.So in fact, the seller lied to me about owning the flat with this agent who works for Dexter (they claim that they were not aware) and they have been trying to put me on hold by saying the completion date should be set in 2 weeks for the last 2 months. I told them I will pull my offer 1st of July but I'm very surprised that trying to sell a flat that you don't own is not illegal in London and I apparently can't do anything other than waiting or pulling my offer even though I will be required to pay for the legal fees in addition to wasting 6 months. The worst thing is that since there is a break clause for the flat I live in, I let my current landlord know about this flat and he started looking for a new tenant and I'm required to leave the flat in a month.

Burak · 10 June 2024

★★★★★ 5/5

Trustpilot

Very happy with Dexters

We rented a property with Dexters a month ago. The process was very smooth and quick. We’ve now settled in and Dominic Glover has been very helpful in resolving all the issues faced when first moving in. Dominic is extremely proactive and a great problem solver. We hope this level of support remains for the full length of our contract, but from what we’ve seen so far, we are very satisfied. Thanks so much Dominic!

Silvia · 20 August 2024

★★★★★ 5/5

Trustpilot

Great service from Olivier!

I recently had the pleasure of working with Olivier to renew my lease, and I couldn’t be happier with the experience. Olivier was incredibly proactive, ensuring that everything was handled efficiently and that I secured the best deal that perfectly suits my current situation. His extensive knowledge and honesty throughout the process were truly refreshing. If you’re looking for an estate agent who genuinely has your best interests at heart, I highly recommend Olivier!

Angelika · 19 August 2024

★★★★★ 5/5

Trustpilot

Excellent Property Management Service

I am very happy with the property management service provided by Dexter and I would like to give a special shout out to the Senior Property Manager, Petros Giorganios. There was an appliance broken in my apartment and needed repair service. Throughout the process, Petros followed up my case closely, give me clear instructions and options on what I could do/choose to get repair done. He would give me phone calls to clarify and explain the situation, like how I should arrange parking space in my property estate and make sure I got it right. During the phone call, he is very polite and explain things to me patiently.

Ken · 3 May 2024

★★★★★ 5/5

Trustpilot

Excellent work George Calderara and Isabelle Strack

My self and my husband had made the decision to value our property by 3/4 local estate agents. By far Dexter’s was the best so professional and I knew at that stage I wanted to instruct with them. George at the Hendon branch and Isabell were the two individuals we had the pleasure of dealing with. As much as I didn’t enjoy the process of selling and buying they could not have done any more to be supportive and professional. It’s a very emotional process and takes time and patience but like I said they were very professional, kind, patient and always there for a chat. Well done Dexters. Thank you George and Isabelle for everything. Trust them they will deliver and you will be impressed with them.

Marela · 29 April 2024

★★★★★ 5/5

Trustpilot

I had raised few issues with my rental…

I had raised few issues with my rental flat, Carl Tettey was extremely helpful and followed up with me on a weekly basis and provided update and assured me all issues will be resolved. He was very caring and he does actually care about the tenants. Carl is easy and friendly and he is quick to respond and easy to talk you. I'm grateful to him for sorting all issues out with the property in a timely manner. Thanks Carl. You deserve the 5 star!

Setareh · 10 April 2024

★★★★★ 4/5

Trustpilot

Hendon property

We have been with Dextors for a few years since they took over Douglas Martin's and to be honest, initially it was very difficult as there didn't appear to be clear lines of communication, with various names being involved.However more recently, Monika has been front and centre for all of our enquiries, complaints and coounication in general and things have improved greatly.I look forward to hopefully giving 5 stars this time next year.

John · 7 August 2024

★★★★★ 5/5

Google

I want to highlight the outstanding service from Dexters - New Cross. I want to express my strong recommendation for Neelam, the letting agent at Dexters. Throughout our rental search, Neelam exhibited exceptional understanding of both mine and my friend’s needs. What truly stood out was her remarkable energy and proactive approach in assisting us. Neelam was always on top of things, demonstrating a genuine commitment to making our rental experience smooth and tailored to our requirements. If you're seeking a letting agent who is not only understanding but also energetically dedicated to helping you find the perfect home, Neelam at Dexters is the one to contact.

Arman · 29 March 2024

★★★★★ 5/5

Google

I had a wonderful experience with Dexter's Real Estate, particularly with Neelam, who assisted us in our house search. Neelam's guidance and support were invaluable throughout the process. She patiently listened to our preferences and tirelessly searched for properties that matched our criteria. Despite the challenges, Neelam consistently went above and beyond to secure us a place, demonstrating professionalism and dedication at every step. Her efforts truly made a difference, and we are grateful for her exceptional service. I highly recommend Neelam and Dexter's Real Estate to anyone seeking a reliable and committed partner in their property search journey.

Aakash · 29 March 2024

★★★★★ 5/5

Google

I fully recommend Mark Dixon and the lettings team at Dexters in New Cross. As a landlord living 100's of miles from my property in Brockley, they not only sourced a fantastic tenant within days of first speaking with them, but organised house maintenance personnel, cleaners, EPC and gas safety reports on my behalf. They made the whole process of re-letting quick, easy and efficient and are very pleasant to deal with. Nothing was too much and their fees are extremely competitive.

Heather · 29 March 2024

★★★★★ 5/5

Google

The best agent ever. Harry has been super helpful in supporting me finding a flat. I’m going through a lot at the moment so having such a smooth and easy flat hunting process helped tremendously. He went above and beyond and showed me a flat outside of his working hours due to my working schedule not allowed a during the day viewing either. The paperwork has been flawless and Harry was professional at all times! Highly recommend Dexters and Harry.

Truc · 29 March 2024

★★★★★ 4/5

Trustpilot

First tenancy experience

First of all I have no previous experience to compare with but I as per my opinion Dexters really tries to provide good service. There are minuses and pluses, but in general I have a good opinion about this company.I was checking in my apartment but it was not clean at all. Dexters could manage cleaning service of the carpets on the 24 of Dec right before Christmas.But after check in I have been receiving a good assistance from Property Management as well as Maintenance teams.Many thanks to Jada Palmer for her willingness to help, address the issues and quick communication with the owner of apartment.

Anton · 27 March 2024

★★★★★ 5/5

Trustpilot

Need a home? Dexter's will help

Dexter's have patience, perseverance, andPanache. I found interacting with them very easy and they were clear and helpful all the time. Tyanna is fantastic! So willing to help and was answering my questions before I'd thought of them! Great sales style, not pressured but clearly wanting to ensure it's the right fit. I felt in confident Dexter's. They have excellent properties on the books and all 3 staff members had great personality and a willingness to help. Easy to contact, kind and know their stuff

J · 18 March 2024

★★★★★ 5/5

Trustpilot

Roksana has been awesome during my…

Roksana has been awesome during my tenancy and during the move out process!

Amy · 14 May 2026