Dexters New Cross Lewisham reviews

★★★★★ 1/5

Google

We have been extremely disappointed with the tenancy management service provided by Dexters. Since moving into our flat in October 2024, we have experienced ongoing maintenance issues that have been poorly managed and inadequately resolved. A bathroom leak affecting the downstairs neighbours has been present since we moved in, yet despite numerous contractor visits over the past year, the issue remains unresolved. It is concerning that it has taken so long to identify what appears to be a straightforward problem, and even more frustrating that no effective action has been taken. We also reported mould in the shower five months ago, which still has not been properly addressed. In addition, the washing machine has been replaced twice and is now leaking again. These repeated failures point to a lack of proper oversight and quality control. The most frustrating aspect has been the lack of communication and coordination. Contractors frequently attend the flat with minimal notice and little clarity about what work is being carried out. We have not been kept properly informed about who is accessing the property or what changes have been made. There appears to be very poor communication between Dexters, the landlord, and contractors, leaving us to manage the disruption ourselves. Tenancy management should reduce stress for tenants, not create more of it. Instead, managing ongoing repairs has felt like a second job. Based on our experience, we would not recommend Dexters for tenancy management services.

Liza · 17 March 2026

★★★★★ 5/5

Google

Great Service from Daniel Brogan at Dexters New Cross. We recently let a property through Dexters and the process could not have been smoother. From the initial viewing to moving in, Daniel was professional, responsive, and always available to answer my questions. He made the entire process smooth and stress-free, going above and beyond to ensure everything went perfectly. I highly recommend Daniel and the team at Dexters for anyone looking for a hassle-free rental experience!

Chloé · 2 December 2024

★★★★★ 5/5

Google

Amazing service from Kayleigh Burrett at the New Cross Dexters. I’ve done a few viewings with Kayleigh now of flats for sale in the New Cross area. She is always attentive, friendly and helpful- giving great advice and she clearly knows the market incredibly well and is able to act as a trusted advisor for those looking to buy. She is by far the most helpful and knowledgeable estate agent I’ve dealt with. Thanks Kayleigh!

Joana · 11 December 2024

★★★★★ 5/5

Trustpilot

I have two properties being managed by…

I have two properties being managed by Dexters. The agents have been very professional and easy to work with. Sophie Sheppard has been particularly helpful. She quickly responds and efficiently handles all of the special requests I’ve made.

Dorene · 14 September 2026

★★★★★ 5/5

Trustpilot

Proactive communication and empathy

Proactive communication, empathy and transparency are three core values I have seen demonstrated at Dexters. I have rented a home through them for nearly two years, and they have stood out as property managers that actually care. Most recently, Daragh Power has impressed me with their kindness and genuine care. I had two requests of the landlord, one that would require a change to my contact, and Daragh was AMAZING at listening to my needs, understanding the time sensitivity and following up with the landlord when we didn’t receive a response right away. They could have deprioritised my concerns or have gotten upset with my persistence but instead they understood where I was coming from and really advocated for me. This is exactly what one would want from a property manager, but is something I find is rare, especially in a ‘landlord market.’ Daragh communicated professionally throughout and made the entire process stress free. I wouldn’t choose another property manager besides Dexters.

Gabriella · 24 September 2024

★★★★★ 5/5

Google

Felicity has been extremely helpful during our search for a flat to rent. She has been selective about the properties she has shared, taken on feedback, and been problem-solving around commercials.

ChrisP · 17 March 2026

★★★★★ 5/5

Trustpilot

Dexters Richmond

"I recently had the pleasure of working with Dexters Richmond, and I couldn't be more impressed with the level of service I received. The entire team was professional, responsive, and dedicated to ensuring a smooth and efficient process from start to finish.A special thanks to Alistair for his meticulous attention to detail and for diligently following every step of the process, ensuring that nothing was overlooked. Nicholas deserves recognition for his proactive approach in escalating issues when needed, making sure any potential challenges were swiftly addressed. Callum's expertise and exceptional service throughout the sales process were second to none, guiding us with clear communication and a deep understanding of our needs.Together, they formed a team that delivered an outstanding experience. I would highly recommend Dexters Richmond to anyone looking for a top-notch service."

Borga · 6 September 2024

★★★★★ 1/5

Trustpilot

Vote for worst estate agency of the year

This review is in particular for Dexter's Lee.If you think all Estate Agents in Lee are the same,then Dexter's Lee is definitely different. very different,in fact they could contend for the worst estate agency in England. I would highly recommend to anyone buying or selling through Dexter's Lee to contact me. The team, and in particular the sales team are money oriented. They will provide all sorts of distorted facts to make you list their property through them and whilst buying ,all sorts of lies without any moral conscience will be told. Their costs are higher than other than other estate agents who provide a far more personal service. This agency strives on the Dexter's brand but having dealt with Dexter's in other parts,I can easily vouch that they are the worst and most unprofessional. Please do your research before listing your property,buying and even thinking of renting out through them. They will completely ignore any of your requests or their duties as long as they can make their commission. As stated I am ready to help and discuss in more detail on why to avoid this agency

Ronny · 29 August 2024

★★★★★ 5/5

Trustpilot

Property Inspection done well

Rianna Shanghanoo has been a star! I can 100% rely on her assistance if I needed any help at my rented property

Shareena · 13 May 2026

★★★★★ 1/5

Trustpilot

Dexters Hampton - Shocking Service for 7 yrs

Dexters Hampton has been the agent for our lease of a large 5 bedroom home in Hampton for the last 7 years. Apart from a few months when Kim S was responsible, the “service” has been shocking for the entire period - 7 frustrating years. It was so bad, that in desperation we ended up engaging the landlords directly and sourcing service providers ourselves. We terminated the rental on 31 July and have still not received our deposit despite the legal 14 day requirement. As usual, zero communication unless we follow up and chase the staff.

Mike · 23 August 2024

★★★★★ 1/5

Trustpilot

Arogant maintenance team

---"I had a profoundly disappointing experience with Dexter Lettings Agency in Clapham South. From the outset, the service was lacking in professionalism and transparency. My initial inquiries were met with delayed responses, and when I finally managed to speak to someone, the information provided was often unclear or incomplete.The problems only escalated once I signed the lease. The property was not in the condition promised; there were several maintenance issues that were either ignored or inadequately addressed. Despite numerous attempts to contact the agency for repairs, I received little to no follow-up. The lack of urgency and responsiveness was frustrating and unprofessional.The final blow was the handling of the move-out process. I was charged excessive fees for minor damages that were either pre-existing or were the result of normal wear and tear. The communication during this process was particularly poor; I had difficulty reaching anyone who could provide a satisfactory explanation or resolution.Overall, my experience with Dexter Lettings was marked by poor customer service, lack of accountability, and hidden fees. I would strongly advise prospective tenants to look elsewhere for a more reliable and customer-oriented letting agency. Unfortunately, my experience was far from satisfactory, and I cannot recommend Dexter Lettings based on their service."

Ion · 22 August 2024

★★★★★ 5/5

Trustpilot

as our flat management agency

as our flat management agency, Dexters has looked after us really well, we have had a big issue with rodents in the house, and in the area, they have been tackled it fast and eficiently, we had to trust on them beacuse we were on holiday and when we came back all was done, or in the good path to be sorted, expecial thanks to Grace who was our advisor and keep up the good work. really really thankfull, big peace of mind after all. we were really worried to see what could we find in our return but i know now i can rely on Dexters and they will do the neccesary things to solve the problems.

Emilio · 21 August 2024

★★★★★ 5/5

Trustpilot

Managing a poor performing agent to the freeholder

We want to do a particular shout out for Edward Brodkin who helped us through poor service from the freeholder of our flat. The failure by the freeholders agent to repair damage to the roof and guttering led to damage inside the flat and we raised a legal case for damages against the freeholder and their agent. Edward helped us through, managing the relationship with the agent, providing us supporting documents for the legal case and generally offering the support we needed. The settlement was made out of court in December 2025 and we recovered the cost of the damage. Execellent Service and well done Edward.

John · 19 February 2026

★★★★★ 5/5

Trustpilot

Thank you Jamilah

Dexters took my unit from the moment it was handed over till it was sold. I live in the UAE and Dexters arranged the handover and put the unit for rent and managed all the rental agreements and even arranged for furnishing the unit. When time came for selling the unit, Dexters again was there for me. In particular, I would like to thank Jamilah Alsaher for her dedication and support in managing the unit. She always responded efficiently to my queries and to the tenants requirements.

Khaled · 13 August 2024

★★★★★ 5/5

Trustpilot

Monika at Dexter's -a great property manager!

My property manager is Monika Piszczyk at Dexter's and she has been Ace! As a landlord , I had a number of issues in my flat that I rent out, Monika addressed each of these in turn . She kept me informed at each stage of the costs + time and was always very patient with all my questions. If you let a property you would want her to be managing it! she resolved every concern and the tenants are super happy! Thank you Monika!

Shallah · 6 August 2024

★★★★★ 5/5

Trustpilot

🙌🏼 Thank you!

I have recently moved out of the property and as most tenants know this is a very stressful work to do. But, I was so glad I had a wonderful support received from the Dexter's team special mention to Marco who had been amazing. He was very accommodating and re-assuring. Although, I am not with the same Estate Agent I would still highly recommend Dexter's Agent at St Margaret. Thank you all for the wonderful service for the past years and best regards to each and everyone of you!🙏🏻

Mrs · 1 August 2024

★★★★★ 5/5

Trustpilot

Petros Giorganios :)

While living at Oaklands Rise (Easton Court) Petros has been one of a few contacts I have had for helping me with any property management issues. Petros stood out to me as a go-to person as he always goes above and beyond to make sure problems and questions are dealt with quickly and effectively. It has made a huge difference to my experience and I would like to thank him and the North Property Management service for their hard work. Best wishesAmy

Amy · 1 August 2024

★★★★★ 5/5

Trustpilot

Monika is the only reason for the 5*'s rating

I don't usually write reviews but credit is overdue - Monika Piszczyk - property management - is the ONLY reason I am giving Dexters in Hendon 5*'s. She is someone who actually listens, cares about people and gets things done as soon as something arises!! Monika always goes completely above and beyond and has helped us with so many things in our flat that we have had problems with for YEARS that Dexters knew about but was left and unsolved - for example a mould issue within the flat - which was only taken seriously when we spoke to Monika. Multiple other problems have happened & I can hand on heart say Monika is the only person working in Dexters that we trust 100%! I have been with Dexters for years now and the only ONLY time things have been sorted, documented, updated and taken seriously was when Monika contacted us and became our property manager - before this it was a complete circus and if I went into detail about everything that went wrong, unseen to etc, it would take up this rating entire page!! Monika is an absolute asset to your company and I am not even joking when I say she deserves a payrise for dealing with so many things and being such an understanding person in every scenario because without her, Dexters is an actual joke. Thank you Monika for always helping us and being someone who is genuinely reliable and kind within that company, I really hope they value you and what you do for other properties that you manage.

Mkr · 29 July 2024

★★★★★ 5/5

Trustpilot

Kentish Town

I recently moved to a new flat in Kentish Town and had the pleasure of working with Remi.From the very beginning, Remi was incredibly helpful and attentive to all my inquiries. Whether it was about the local amenities, the details of the lease, or the neighborhood, Remi provided clear and comprehensive answers promptly. Remi’s professionalism and dedication made the entire moving process smooth and stress-free. I highly appreciate the exceptional service and support, and I would gladly recommend Remi to anyone looking for a new home in London.Thank you, Remi, for all your hard work and assistance!

Émir · 28 July 2024

★★★★★ 5/5

Trustpilot

Excellent service

Dexters have been excellent in the process of me moving flat. Charlotte Rule showed me some amazing properties covering exactly what aspects I was looking for. Once I found a flat I loved Charlotte was exceptional in making the signing as smooth as possible though quick responses to any questions I had and making this as seamless as possible. Daniel Faulkner is a great property manager as he was quick to get in contact with me to ensure I had all the information I needed coming up to moving day. Both Charlotte and Daniel have been highly professional and had excellent communication skills making moving flat a much less stressful experience from what I had expected. Thanks to you both! Can’t recommend dexters enough.

Neve · 25 July 2024

★★★★★ 1/5

Trustpilot

Dishonest and a complete waste of time

Phoned to enquire about 4 different properties listed on their website. All 4 have apparently "recently accepted offers" despite none of them being listed as "under offer" on Dexter's website.Megan told me the sellers asked them to keep the properties as avaialble in case their agreed upon sales fell through. As a buyer, it is a complete waste of my time looking at properties that aren't actually available and that have already been sold. How am I meant to work with an agency that displays a complete lack of regard for its clients or their time?Buying a home is usually a significant decision in the purchasers life. Being dishonest from the outset is not a good way of establishing trust and this makes it almost impossible to use Dexters for my property search. I would advise sellers to bear that in mind when making the decision about who they want representing them and the buyers they are potentially losing out on as a result.I'm am sure that Megan is an excellent agent and I hope that one day she wakes up to the unscrupulous practices Dexter's employ and recognises that these are actually detrimental to hers and her clients relationships and (as a result) her long-term interests.

Sam · 22 July 2024

★★★★★ 5/5

Google

I had an excellent experience working with Michael Mason. From the very first viewing all the way through referencing and signing the contract, everything was smooth, efficient, and stress-free. Michael was professional, responsive, and always willing to help clarify any questions I had. I truly appreciate his support throughout the whole process and would happily recommend him to anyone looking for a seamless renting experience. Thank you, Michael, definitely a 5-star service!

DJ · 19 November 2025

★★★★★ 5/5

Trustpilot

Petros is the best

Petros is the best. Very professional service with him and if there are any questions or issues he responds promptly.

Antonio · 12 May 2026

★★★★★ 1/5

Trustpilot

NOT HELPFUL

Dexters took my flat in march.Despite good Communication weekly they failed to gain any offers.Their strategy seems to be , for you to keep reducing the price.I appreciate the market is tough but to get a call saying we do not want to sell this flat anymore left me flabbergasted.Clearly must look bad on their stats!They have removed my listing without any notice period at all.Such poor service from an agents that claims to be one of the best.Poor customer show from George and the team at the twickenham sales office.

Stewart · 19 July 2024