Trusted Agent profile · Lewisham
★★★★★
251 reviews across 2 platforms
118 Burnt Ash Road, Lee, London, SE12 8PU, Lewisham, SE12 8PU
Conran Estate Agents Lee's office in Lewisham, at 118 Burnt Ash Road, is rated 4.8 out of 5 across 251 reviews on two platforms, including 170 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Conran Estate Agents Lee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Lewisham office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service from Owain Wilson at…
Great service from Owain Wilson at Conran. Actions any issues with our properties promptly and efficiently. Great guy, very astute.
Dear Adam, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma
5/5
GoogleThanks to Rob L and all the team in Lee. Dealt with a few companies in the SE area. Conran is definitely the best. A refreshing change indeed!
Hi Sunny, thanks for the wonderful review. We are all humbled by your comments. Regards Simon
5/5
TrustpilotReliable and Trustworthy
My student daughter recently rented a flat in SE London through Conran. As we live overseas it is not at all straightforward to arrange a rental in UK (in spite of being a UK citizen). I found Debbie very supportive, responsive to our many questions, trustworthy and reliable. The process worked exactly as she explained. Much appreciated because it is quite a stressful time....
Dear Tim, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe had a very positive experience dealing with Salvatore at Conran Lee Estate Agents. Salvatore quickly understood what we were looking for as purchasers. He was very helpful and responsive in setting up more than one viewing and progressing a purchase we are happy with.
Dear Brenda, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah, Customer Relations Team
5/5
TrustpilotExperience with Conran has been very…
Experience with Conran has been very positive. Owain Wilson, who was the person handling my tenancy was always helpful.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleWe've just completed on a house and Conran were the agents. Smooth and easy process helped by the responsiveness and support of Erika and the team. Couldn't have asked for more and would recommend.PositiveResponsiveness
Hi Daniel, thank you for your kind review and strong recommendation for Conran Lee. Regards Simon
5/5
GoogleJessica was friendly and professional and gave me excellent advice. Definitely recommend. Thank you!!
Dear Daniella, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI found Conran to be extremely easy to deal with throughout the whole process. Special mention to Joelle Joncas who is very responsive, helpful and informative.
Hi Matthew, thank you for your kind review especially the service you received from Joelle. Regards Simon
5/5
GoogleWe have just sold our flat through Conran Lee and were very impressed with their service. Both Rob and Erika were professional, warm, friendly and always helpful and we highly recommend them.
Hi Kaz, thank you so much for trusting Conran Lee with the sale of your home. Your review means so much to Rob and his team at Lee. Regards Simon
5/5
GoogleOur experience with Conran has been really positive as a buyer. We were in contact with other agencies and they were not honest with us or they didn’t know anything about the property that they were selling. We were first time buyers and our agent, Nikki Moody, made the process really easy for us and she has been absolutely fantastic! She answered all of our questions, she was really proactive and she helped us with all our concerns. We definitely recommend Conran as an agency to trust as they are honest and fair with both the seller and the buyer. They even gave us a gift box on the day we completed which was a lovely touch.PositiveProfessionalism, Value
I am so glad that Nikki's comprehensive and transparent approach to selling houses was such a great experience for you Laura. Enjoy the gift box and thank you for buying through us. Regards Simon
5/5
GoogleI've been very impressed with the professional service I've received from Rob and his team in the Lee office, in selling my property.
Thanks Dave, your review means so much to the team at Lee. regards Simon
5/5
TrustpilotProfessional and attentive members of…
Professional and attentive members of staff who helped navigating the issues we encountered during our tenancy.
Dear Silvia, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
GoogleSalvatore and dean sold our house very quickly to great buyers. They were very helpful and they communicated well with us throughout the whole process. We wouldn’t hesitate to recommend them to buyers or sellers in the Lee area.
Dear Emma, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah
5/5
GoogleVery good work and cooperation with the Conran Lee team. I particularly liked their video marketing as a strong tool to generate quality viewings. I appreciated their inputs in terms of pricing and so far the processing of the sale is going well. I would definitely recommend their service for sale or purchase of your next property
A lovely review - thank you Pascal. I hope your sale continues to go well. Regards Kelly
5/5
GoogleJess and Rob have both been so lovely and dedicated in helping my friend and I find our perfect flat! They’ve been ready to answer any questions we had quickly and efficiently and have really supported us throughout this process! They’ve shared the same excitement we have on our journey to find our first proper flat!
Dear Tanith, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotWe are really pleased with the services provided by them.
I am pleased with the services provided by them. I strongly recommend this agency.
Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma
5/5
GoogleI rarely leave reviews but Queen at the Lee branch is truly the best I’ve dealt with. She understands truly what people want in a home and she doesn't come across as pushy or inconsiderate. Great member of that team they are lucky to have her !
Dear Sekina, Thank you for taking the time to leave a wonderful 5 star Google review. Queen will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
5/5
GoogleWe bought a property through Conran and had the pleasure of dealing with Jess and Rob throughout. Both helped to keep the process moving with the seller and ensure we were moved in by the time the tenancy was up on our rental property. Thank you and here's to doing up our new house!
Hi Adele and thank you for your review. Rob and jess are a good team and I am delighted they got you moved in time. Good luck with the re-vamp and enjoy your new home. Regards Kelly
1/5
GoogleThey are most rubbish estate you would come across. I had viewed a property with them and accepted the offer , submitted my documents to them and spoke to them 4 times. They still kept me in dark and at the end they accepted someone else offer. Do not believe everything they tell you, they are bunch of liers and cheaters. They are geniune at all with their dealings. What a waste of time and space. I will be telling all my friends and family my bad experience with these idiots.
Dear Shan, I responded below (in brackets) but did not hear from you but I have now got to the bottom of your issue. Your wife had all dealings with us and spoke to our team member, Sam, about the property in question. She asked Sam if there was any other interest at the time of viewing to which Sam confirmed there was. At no point did your wife offer on the property and nor did she say that she was interested during the viewing. But in Sam's absence, she did drop in ID requirements the next day. Simultaneously, a formal offer was received from other applicants which the landlord chose to accept. Therefore I cannot accept your review as being factual as you didn't offer on the property and we certainly have not "lied" nor "cheated" as we were completely transparent that there was another interest in this property. I hope this clears up the confusion and wish you well with your property hunt. Regards Simon (Dear Shan, I am truly sorry that there was a need to post this review and I would like to look further into this matter. As you can see from past reviews, our customer satisfaction is paramount and, whilst we are not perfect, we are keen to put things right where possible. If you could email me at simon.hughes@conranestates.co.uk I would be grateful?)
5/5
GoogleOur experience with Conran has been a very pleasant one; made moreso by the very professional customer service we received from Erika (Eltham branch) right from the very first time we met her for the property viewing. She was very patient and answered all our questions with a smile on her face. Even when the process moved beyond her team, she continued to be very helpful whenever we contacted her to seek clarity - without seeing us as a bother!. Thank you!
Dear Hakeem, thanks so much for lodging a positive review on the services we offer. I have, of course, passed onto Erika and her colleagues. Regards Simon
5/5
TrustpilotAmazing lettings service
Conrans sourced my tenants and managed my flat in Brockley for 6 years. Their lettings team were amazing. So supportive and patient with me as a first time landlady. The service they provide was efficient and the trades people they used were always excellent. Highly recommend them.
Dear Alexandra, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team
5/5
TrustpilotI have been letting my flat out with…
I have been letting my flat out with Conran for the last year. The lettings team have been super helpful, every issue has been solved in a timely manner and they have provided great communication throughout. I've worked with both Lucy and Debbie and am very happy with my experiences with them.
Dear Chris, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleErika was very helpful, kind, and proactive in facilitating the purchase of our home in the middle of a pandemic. Thank you x
Hi Erin. I am thrilled that Erika added great value to your purchase. thank you for the review, Erika is so pleased. Regards Simon
5/5
GoogleI am in a process of buying my first property, Rob have been a pleasure to be deal with, very quick to respond and efficient. As a frist time buyer Rob make the process so much easier. The Conran team and Rob been very exceptional.
Dear Rabia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Conran Estate Agents Lee, Lewisham won Gold.
