Trusted Agent profile Β· Lewisham

Conran Estate Agents Lee Lewisham reviews

β˜…β˜…β˜…β˜…β˜… Excellent

251 reviews across 2 platforms

118 Burnt Ash Road, Lee, London, SE12 8PU, Lewisham, SE12 8PU

Conran Estate Agents Lee's office in Lewisham, at 118 Burnt Ash Road, is rated 4.8 out of 5 across 251 reviews on two platforms, including 170 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.

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4.9 / 5

170

Reviews on Google

This office

Trustpilot logo

81

Reviews on Trustpilot

Business-wide

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Awards

The Trusted Agent 2026 results for Conran Estate Agents Lee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Lewisham office, from every platform, shown as written. First names only.

5/5

Trustpilot

We had an excellent experience with…

We had an excellent experience with Conran. The entire process was seamless, and we couldn’t be happier with the service provided. A special mention must go to Ben, who was extremely helpful every step of the way. He made what can often be a stressful process feel incredibly smooth and straightforward.Thank you, Ben and the whole team, for making this such a positive journey for us!

Hammad Β· 16 December 2024

Agent replied Β· 24 December 2024

Dear Hammad, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma

5/5

Google

A big thank you to Conran at Lee for helping me to sell my property the whole team Rob Nikki Nathan and especially Erika that was dealing with my property they seemed very professional and very helpful always informing me of viewings followed up with a text reminder and giving me feedback after viewing can’t recommend them enoughPositiveQuality, Professionalism

Linda Β· 24 October 2021

Agent replied Β· 23 October 2024

Hi Linda, thank you so much for your kind review which has been passed onto Rob, Nikki, Nathan and Erika. You have made their day; thank you. Regards Simon

5/5

Trustpilot

Success!

First of all, thanks to the agent who was responsible of my case, I was able to get exactly the place I wanted. She helped me all the way through, viewing the flat through video (and it is exactly what I expected) and helping all the way through the acceptance etc and, it was not at all easy given that I am not really (or I was not) thr standard tenant case. But I managed, thanks to her help and I am very happy in Blackheath!

Tania Β· 28 March 2024

Agent replied Β· 23 October 2024

Dear Tania, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team

5/5

Google

After losing a buyer from another agent.We decided to give Conran a go..they did also sell our neighbours..by the way. We found them to be helpful and Professional and very good at updating us on our sale progress. Thank you to Ericia /Rob who dealt with our sale. We would be happy to reccomend them to anybody..PositiveResponsiveness, Professionalism

John Β· 24 October 2021

Agent replied Β· 23 October 2024

Hi John, thank you so much for your kind review. Warmest regards Simon

5/5

Google

Jay Robson was very prompt in coming back to our enquiries. He showed us two properties and was very accomodating, polite and knowledgeable on the properties and local area. He answered all of the questions we had and was always available on the phone and email for follow up queries.

Alejandro Β· 24 October 2022

Agent replied Β· 23 October 2024

Hi Alejandro, I am thrilled that Jay looked after you so well. Thank you for the lovely review. Regards Simon

5/5

Google

Rob and the team have been really helpful and supportive right from the start of our sale especially as we do not live in the area. I would definitely recommend them for great service

Josephine Β· 28 December 2023

Agent replied Β· 23 October 2024

Dear Josephine, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Conran looked after our house sale. While it turned out to be more complex than expected - issues with our leasehold - Erika, Nikki and the team were amazing throughout and helped shepherd the sale over the line. They were incredibly professional and communicative throughout, and I wouldn’t hesitate to use them again. Highly recommended.PositiveResponsiveness, Professionalism

Chris Β· 24 October 2021

Agent replied Β· 23 October 2024

Thanks for your kind review Chris. I am please that Erika & Nikki add great value to facilitate your house sale. Often the most difficult bit of a transaction is the expertise in progressing each sale to completion. I am so pleased for you. Thank you for choosing Conran. regards Simon

5/5

Google

We are hunting for our new home, and could not praise Conran enough. They have been prompt, focused and friendly. We have in particular been liaising with Queen, who is easily one of the best estate agents we have ever come across. She is warm and genuinely cares. She also remembers details about your criteria and priorities, and ensures she tailors her approach to our needs. She also follows up in a personalised way, remembering to answer our questions. Would 100% recommend. We also appreciate the videos on the conran website of properties!

Prerana Β· 27 January 2024

Agent replied Β· 23 October 2024

Thank you for your 5* review Prerana. We pride ourselves on having the best people in our teams and Queen will be delighted with your kind words. Good luck with your house hunt. Regards Kelly

5/5

Google

Thanks Nathan For the fantastic work you have done for us ! You are truly a professional very experienced in what you do . Oh and a nice person too😊 Thanks for taking us through this journey we really appreciate it. Keep up the great job πŸ‘πŸ»πŸ™ Troy and Ms. Averille Bodden .PositiveResponsiveness, Professionalism

Troy Β· 24 October 2021

Agent replied Β· 23 October 2024

Dear Troy and Averille. Thank you for your lovely review. I am so glad Nathan has looked after you so well, I can only agree with your sentiments!! Warmest regards Simon

5/5

Trustpilot

Debbie Lewis at Conran

Debbie Lewis became my point of contact at Conran and has been incredible from the outset. She is very communicative, keeps me informed of any changes and a pleasure to work with.

Natasha Β· 30 October 2025

Agent replied Β· 22 November 2025

Dear Natasha, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

5/5

Trustpilot

The team is really helpful

The team is really helpful. Our point of contact, Mr Owain Wilson, was always very prompt in responding to queries and concerns. We have had a good experience with the agency during our tenancy period of 2 years.

Sikha Β· 28 August 2025

Agent replied Β· 25 May 2026

Dear Sikha, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Trustpilot

Oh what an amazing service!

Oh what an amazing service!Agent Lorraine Karin was so friendly, professional and highly knowledgeable.I wish I had the opportunity to use her service again 🀩Highly recommend

Alexander Β· 28 March 2024

Agent replied Β· 23 October 2024

Dear Alexander, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team

5/5

Trustpilot

Good job

We have had a few problems with our tenets. But with the help of Danielle and the team from Conrans Charlton they were all sorted very professionally and quicklyKind regards Iwona

Iwona Β· 13 November 2023

Agent replied Β· 23 October 2024

Dear Iwona, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Soul solving.

I am absolutely happy with the way my issues have been resolved timeously. My particular gratitude goes to Lucy and her team who dealt with issues raised professionally. You guys are genius

Ikechukwu Β· 20 October 2023

Agent replied Β· 23 October 2024

Dear Ikechukwu, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Great Service

Owain in Lettings has consistently provided excellent service throughout our time working with him. He’s incredibly responsive, clear in his communication, and always professional. It’s been a pleasure dealing with someone so reliable and easy to work with.

Romy Β· 29 July 2025

Agent replied Β· 25 May 2026

Dear Romy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Trustpilot

Big thank you Jodie of Conran Charlton

Big thank you to the amazing Jodie ter Brake of Conran Charlton for being an absolute dream of an agent. We ran incredibly, eye-wateringly late for a viewing and she was so kind and patient with us that it blew our minds. Her communication via phone and email is also prompt and seamless. When it comes to property, Jodie's knowledge knows no bounds and she went above and beyond in helping us on our journey. Jodie has fantastic local knowledge, a real cheerleader for the area and has plenty of insider tips. I have had the pleasure of dealing with the Brockley branch of Conran before, and this experience was just as wonderful. Jodie is an absolute asset to Conran in every way.

Holly Β· 25 February 2022

5/5

Google

An excellent experience with Conran and Erika - an unusually complicated process due to very specific circumstances and Erika kept me informed and up to date at all times. Very helpful when I needed it and really guided me through my first ever house purchase! Thank you Erika!PositiveResponsiveness, Quality, Professionalism

Alison Β· 24 October 2021

Agent replied Β· 23 October 2024

Thanks so much for your review Alison, Erika is humbled by your kind words. Congratulations on your first house purchase, we all wish you happiness in your new home. Regards Simon

5/5

Trustpilot

Tamer and Evie are a great team

We originally picked Conran to sell our property because they seemed really knowledgeable of the area, had a competitive agents’ fee and were not too pushy or sales-y. They were very realistic when setting expectations from the off-set, and made the process easy to follow.These guys really showed their worth when we had a buyer pull out last minute, and they found us another buyer within 48 hours (at the same sale price!).Really organised, friendly, and helpful right through to completion. Everything you want in what can otherwise be a stressful period!

DW Β· 7 September 2023

Agent replied Β· 23 October 2024

Dear DW, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Conran were brilliant in assisting us with our house purchase and helped to ease the process along. Rob and Jess were responsive and helpful whenever we needed it. Highly recommend!

Megan Β· 24 October 2023

Agent replied Β· 23 October 2024

Thanks For your review, Megan. The Lee team are brilliant and Rob and Jess will be delighted that they helped you so positively with your purchase. Regards Kelly

5/5

Google

Joelle Joncas has just found us our new house and it was a pretty seamless, easy process! Not easy to find property in London to fit our needs, but we had a viewing arranged and leases signed within less than a week! Joelle was really professional. Highly recommend!PositiveQuality, Professionalism

Rushda Β· 24 October 2021

Agent replied Β· 23 October 2024

Hi Rushda, that was speedy huh!! Congratulations and I am so happy that Joelle, and the wider team, looked after you so well to give you the desired result you were looking for. Regards Simon

1/5

Trustpilot

Incompetent & time wasters

Greenwich lettings department is completely incompetent. Booked in a viewing, had the booking confirmed two days before by email. The viewing was confirmed by phone 4 hours before on the day. While driving to the property unknown to me had an email that it was cancelled due to the tenants not giving access. Was it ever booked ??

AKS Β· 30 October 2024

Agent replied Β· 23 November 2024

I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Sarah, Customer Relations

5/5

Google

Throughout my quite complicated sale, Nikki has been supportive, professional, knowledgable and efficient. She has assisted me in every way she could and has done it all in a way to make me feel valued and supported. I cannot recommend Nikki, and indeed all the team at Conran, highly enough.PositiveResponsiveness, Quality, Professionalism, Value

Sally Β· 26 December 2020

Agent replied Β· 25 December 2024

Hi Sally, thank you so much for the amazing review. Thank you for being a valued customer of Conran. regards Simon

5/5

Trustpilot

Great Customer Service

Great environment, professional and nice people, clean and beautiful office set up. They care about their clients and train their agents frequently so they are always updated with what’s going on in the market, and the property.

Sukhbir Β· 26 July 2025

Agent replied Β· 25 May 2026

Thank you for your kind comments regarding the team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma

5/5

Google

Conran and Doug especially were super helpful, kept me updated and helped clear up any issues quickly between solicitors which was helpful as a first time buyer.

Tom Β· 1 November 2025

Agent replied Β· 22 November 2025

Dear Tom, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley

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Questions about Conran Estate Agents Lee Lewisham

Has Conran Estate Agents Lee won any awards?

Yes. In The Trusted Agent 2026 awards: Conran Estate Agents Lee, Lewisham won Gold.

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Tell us what you need and we'll put you in touch. Conran Estate Agents Lee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lewisham.

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