Trusted Agent profile · Lewisham

Conran Estate Agents Lee Lewisham reviews

★★★★★ Excellent

251 reviews across 2 platforms

118 Burnt Ash Road, Lee, London, SE12 8PU, Lewisham, SE12 8PU

Conran Estate Agents Lee's office in Lewisham, at 118 Burnt Ash Road, is rated 4.8 out of 5 across 251 reviews on two platforms, including 170 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.

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4.9 / 5

170

Reviews on Google

This office

Trustpilot logo

81

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Conran Estate Agents Lee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Lewisham office, from every platform, shown as written. First names only.

5/5

Google

From the very first call, I felt listened to and looked after. The team were kind, patient, and always quick to respond. They guided me through every step and made what could have been a stressful process feel smooth and reassuring. I’m genuinely grateful to Macy, Aaron and Michael for always going above and beyond their duties. They’ve been reliable, responsive, and a real pleasure to deal with, consistently showing genuine care and attention to detail. A first-class estate agency I’d happily recommend to anyone.

Gabriela · 10 May 2026

5/5

Google

Doug was excellent when we purchased our family home. He acted for the sellers and was great at communicating with both sides and assisting with the purchase going smoothly.

Paula · 23 August 2025

Agent replied · 22 September 2025

Dear Paula, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

We have had a fantastic experience selling our house with Conran. They secured us a buyer within two weeks of listing. The team had excellent open communication and were very responsive. A special thank you to Queen , Oliver and Rob who kept us informed the whole way and ensured our sale tied in nicely with the purchase of our onward house. We would highly recommend Conran !

Bola · 27 January 2024

Agent replied · 23 October 2024

Dear Bola, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team

5/5

Google

Very happy to recommend Doug and the team at Conran, viewings and queries etc were dealt with swiftly and the purchase was very smooth.

Peter · 10 October 2025

Agent replied · 10 October 2026

Dear Peter, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

Conran Estate Agent staff in Charlton were all kind and friendly. However, as there was some form of delays from the seller, Conran staff now in Blackheath, Queen J in particular was very pleasant, patient and understanding as she helped follow up the process which pushed my purchase all the way through until my completion. Now I am a very happy bunny and very grateful, hence would highly recommend. Mrs J Ekugum

Josephine · 24 October 2023

Agent replied · 23 October 2024

Hi Joseph. Thank you for your review. I am delighted that we overcome the delays you were experiencing and that Queen's efficiency got you over the finish line with your purchase. Wishing you lots of happiness in your new home. Regards Kelly

5/5

Trustpilot

Five Years of Hassle-Free Renting

We were tenants for five years with Conran, with Debbie Lewis managing the tenancy. Throughout that time, we never experienced any issues. Any repairs, maintenance, or requested alterations were handled promptly and efficiently, and our tenancy was managed professionally from start to finish.

Paras · 4 June 2026

Agent replied · 22 September 2026

Dear Paras, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Google

Moving house can be such a stressful event. In such stressful times, one wants transparent and trusted estate agents who will go out of their way to help you and sort things out. We cannot thank Conran Estate agents in Lee for their phenomenal service, particularly Rob and Oliver. Big thank you to them and their team!

Sana · 17 June 2024

Agent replied · 23 October 2024

Dear Sana, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team

5/5

Google

Conran Lee has made our life much, much easier during the process of buying our first house. They quickly arranged for property visits when we started our search, promptly answered my (many) emails/calls -before and after the offer was accepted, they arranged (yet another) visit to the house when my husband came back from working abroad and wanted to see the property for the first time in person. The speed, patience and good willing they had to solve my problems/concerns were simply outstanding. I cannot thank them enough for making a naturally stressful process much smoother. Special thanks to Joelle, Jay and Melissa for showing me the properties I wanted to see with a friendly and helpful approach; to Rob for quickly answering all my questions, addressing my concerns and arranging some extra visits and to Jay for calling back in the last weeks of the process and give me the necessary peace of mind that we would finish everything on time (we did!). Thanks to you all for understanding the buyer's position (especially first-time buyers!) and being patient and supportive throughout the process. I will certainly be back to you if I need to sell my house in the future!

Alejandra · 24 October 2022

Agent replied · 23 October 2024

Hi Alejandra and thank you so much for your lovely words. I am delighted Team Lee made your first house buying experience easy and that you were supported throughout your journey. Wishing you lots of happiness in your new home. Regards Kelly

5/5

Google

I can't praise Rob and the team here enough. They sold our house for us back in the summer 2022 (7 years after being the selling agent when we bought it!) and they've been great from the start. They were very responsive and helped us push things along throughout the process (we had an expiring mortgage offer on the property we were buying and the arrival of our second child to contend with). We felt they offered us sound advice and got us the best, and fair, market price for our home. Would definitely recommend to friends and family, and we'd use them again should we ever move

Gail · 24 October 2022

Agent replied · 23 October 2024

Hi Gail and thank you for your kind review. It seems you had quite a lot going on during your sale and buying process, and I am glad Rob and the team were on hand to alleviate any additional stress and got you over the finish line! Congratulations on your new home and indeed your new arrival. Regards Kelly

5/5

Google

I moved to Conran after my previous estate agent was proving useless and it was the right decision. I was dealt with by Rob who had a strategy planned for me to sell my flat, which indeed worked unlike the other estate agent who tells you to reduce your price if they cannot sell your property. This was not the case with Conran. Joelle was the negotiator I was dealing with, and she was very friendly, helpful and always communicating with me via phone or email. At the end, it all worked out and I am very happy with the service I received from both of them and Conran.

Jigme · 24 October 2022

Agent replied · 23 October 2024

Hello Jigme, thank you for trusting Rob and Joelle at Conran Lee with your flat. I am so pleased they got you the success you needed and had a marketing plan which was highly effective. Warmest regards Simon

5/5

Trustpilot

Debbie was gracious and never pushy but…

Debbie was gracious and never pushy but always diligent and got things done swiftly (even if at times I was slow to respond). She's a pro.

Tom · 5 August 2025

Agent replied · 25 May 2026

Dear Tom, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

5/5

Google

We recently bought our first home and couldn’t have asked for a better estate agent than Doug. From start to finish, he was personable, friendly and incredibly supportive. He was always quick to respond to our questions, no matter how small, and explained everything clearly, making the whole process feel less daunting. We’re very grateful for his help and would highly recommend him to anyone looking to buy or sell a home!

Adam · 23 August 2025

Agent replied · 22 September 2025

Dear Adam, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma

5/5

Trustpilot

I have had my property let and managed…

I have had my property let and managed by Conran over the last few years and can’t recommend them highly enough, particularly Anne. Any assistance I need no matter how big or small, Anne is always so quick to respond, so thorough and so supportive. She makes everything extremely simple even in the most stressful times and I couldn’t be happier with the level of service. Thanks again.

Liv · 5 October 2023

Agent replied · 23 October 2024

Dear Liv, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and am delighted that you have taken the trouble to confirm this is the case. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

I’m really grateful for all the help

I’m really grateful for all the help and support I received from Owain. From day one, he was incredibly friendly, approachable, and professional. He always responded quickly to my messages and went out of his way to make sure any issues with the flat were resolved promptly. He was always available, patient, and proactive, which made a huge difference. If you’re looking for someone reliable and truly dedicated, I couldn’t recommend him more!

Caua · 7 August 2025

Agent replied · 25 May 2026

Dear Caua, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma

5/5

Google

The reason I went with Contans, they sold my first house 17yrs ago. The marketing is 💯 professional Jessica showed my home around and sorted out all the booking and enquiries. Once the house had an offer they were on top of all enquiries and chasing the solicitors for outstanding answers. I would highly recommend Conrans and Jessica to sell your property *****

Justine · 24 October 2023

Agent replied · 23 October 2024

What a lovely review - thank you Justine. Jess will be delighted that she helped a returning customer, and we look forward to working with you again! Regareds Kelly

5/5

Google

I have an incredibly difficult property to sell due to various and major issues with the whole property, the staff here will tell you. I had tried many other estate agencies but wish I had came here first (I am not London based). Erika was a Fairy Godmother to me and no idea how she worked such a miracle in getting my life back in times like this. I was having many wobbles that this was never going to happen but she held my hand and was able to FINALLY get me over the finish line with her professionalism and understanding. Thank you for making my 2020 and my dreams come true!

S · 26 December 2021

Agent replied · 25 December 2024

Hi Mimi, thanks so much for your generous words, it really means a lot. Regards Simon

5/5

Google

Conran have been a pleasure to work with throughout the process. From the first valuation Rob and Joelle were clear, easy to communicate with and professional. Their marketing of our property was fantastic, they found interested parties really quickly and helped us navigate the process to secure a buyer. I have absolutely no hesitation in recommending Conran if you are looking to buy or sell your home - fantastic agents.PositiveResponsiveness, Quality, Professionalism, Value

Matt · 24 October 2022

Agent replied · 23 October 2024

Hi Matt, thank you for the strong recommendation and 5* review. I am so pleased that Conran Lee found you buyers so quickly. Regards Simon

5/5

Google

I have an incredibly difficult property to sell due to various and major issues with the whole property, the staff here will tell you. I had tried many other estate agencies but wish I had came here first (I am not London based). Erika was a Fairy Godmother to me and no idea how she worked such a miracle in getting my life back in times like this. I was having many wobbles that this was never going to happen but she held my hand and was able to FINALLY get me over the finish line with her professionalism and understanding. Thank you for making my 2020 and my dreams come true!

Mimi · 24 October 2021

Agent replied · 23 October 2024

Hi Mimi, thanks so much for your generous words, it really means a lot. Regards Simon

5/5

Google

We went from offer to completion of having put our property on the market through Conran Lee within 3 months- at a time when everything was being delayed because of Covid. Rob and Nikki went above and beyond their responsibilities by continually following up with all involved parties and keeping us updated about the progress. We would recommend them and in future if we need to buy or sell we will use their services again. The fee was good value. They were professional and very patient with us at all times.PositiveResponsiveness, Quality, Professionalism, Value

Sarvar · 24 October 2021

Agent replied · 23 October 2024

Hi Sarvar, I am so happy that Rob and Nikki got you the desired result. Completing in 3-months when things are slow and held-up due to the effects of Covid is fantastic. Thanks for working with us throughout this transaction. Warm regards Simon

5/5

Trustpilot

EXCELLENT

Not much to say other than Owain Wilson has been absolutely superb in supporting with any queries I have.

Aishat · 28 July 2025

Agent replied · 25 May 2026

Dear Aishat, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Asma

5/5

Trustpilot

Debbie has been amazing and all the…

Debbie has been amazing and all the team there are very professional and helpful.

Customer · 17 September 2025

Agent replied · 22 October 2025

Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma

5/5

Google

We were first time buyers and found Conran to be the easiest and most helpful estate agents. We worked with Joelle and she made us feel at ease, that we were in capable hands, and she was very quick at responding. All round she helped make the process smooth and fun! We are very grateful for her help! Would definitely recommend to anyone looking to buy a property in this area.

Zoe · 24 October 2022

Agent replied · 23 October 2024

Hi Zoe, thanks so much for the amazing 5* review. Regards Simon

5/5

Trustpilot

A massive thank you to Debbie Lewis and…

A massive thank you to Debbie Lewis and the team for their continuos exceptional work and efficiency.

E · 8 August 2025

Agent replied · 25 May 2026

Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Trustpilot

Great service from Conran

Great service from Conran. Owain is super helpful and responds promptly to any queries. Would highly recommend 😊

Elizabeth · 28 July 2025

Agent replied · 25 May 2026

Dear Elizabeth, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Conran Estate Agents Lee's Google reviews

Questions about Conran Estate Agents Lee Lewisham

Has Conran Estate Agents Lee won any awards?

Yes. In The Trusted Agent 2026 awards: Conran Estate Agents Lee, Lewisham won Gold.

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