Trusted Agent profile Β· Lewisham

Conran Estate Agents Lee Lewisham reviews

β˜…β˜…β˜…β˜…β˜… Excellent

251 reviews across 2 platforms

118 Burnt Ash Road, Lee, London, SE12 8PU, Lewisham, SE12 8PU

Conran Estate Agents Lee's office in Lewisham, at 118 Burnt Ash Road, is rated 4.8 out of 5 across 251 reviews on two platforms, including 170 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.

Google logo

4.9 / 5

170

Reviews on Google

This office

Trustpilot logo

81

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Conran Estate Agents Lee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Lewisham office, from every platform, shown as written. First names only.

5/5

Google

Conran and Doug especially were super helpful, kept me updated and helped clear up any issues quickly between solicitors which was helpful as a first time buyer.

Tom Β· 1 November 2025

Agent replied Β· 22 November 2025

Dear Tom, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley

5/5

Trustpilot

4 years renting

Rented a flat through Conran for 4 years and were always really professional and super helpful, Debbie has been particularly fab over the years! Thanks so much.

Miss Β· 1 November 2023

Agent replied Β· 23 October 2024

Dear Miss R Hird, Thank you for taking the time to leave a lovely review regarding Debbie. Kind regards, Sarah Tranter, Customer Relations Team

1/5

Trustpilot

This company needs to consider their marketing.

This company over hype themselves. Do they act for the benefit of owners? They sent round a fancy leaflet with a picture of a house in Kemsing Road which they say they have sold asking for others in the street for a named family. They hadn't sold it, the house was "under offer" at that time, after a substantial price reduction and months on the market. And now has a For Sale sign up once again . Are they going to send a correcting notice round?

Customer Β· 16 February 2025

5/5

Google

Great service. Very professional approach. I felt that I was kept up to date at every stage of the process. I was very happy with marketing material including photos, great online listing and beautiful brochures. I can recommend the company for both selling and buying. Special thanks to Samantha for her excellent work especially during viewings.

Tom Β· 25 October 2018

Agent replied Β· 23 October 2024

Hi Tom. The team (and especially Sam) are humbled by your kind works and thank you so much for taking the time to write this glowing review. Warmest regards Simon MD

5/5

Trustpilot

New tenancy

Owain Wilson and Debbie Lewis provided me with great service when the old tenants vacated my flat at the end of the tenancy and new tenants moved in.

Andrew Β· 15 September 2025

Agent replied Β· 22 October 2025

Dear Andrew, Thank you for taking the time to leave a lovely review regarding Owain. Kind regards, Asma

5/5

Google

Fabulous team, very efficient and professional with the extra personal touch that made the whole sales process a pleasure without pressure πŸ˜€ Thank you …

Mister Β· 10 October 2025

Agent replied Β· 10 October 2026

Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

Nikki has been of exceptional help from the start. Currently going through the buying process, she has always been willing go above and beyond to help and provides a customer service that is second to none. Thank you for your help and guidance Nikki, it has been much appreciated.

Rick Β· 24 October 2020

Agent replied Β· 23 October 2024

Dear Rick, thanks for the lovely review and I am so glad that Nikki proved valuable during your purchase. You know where we are when you need us again. Regards Simon

5/5

Google

Great customer service. Buying my first home with them and cannot fault them. Salvatore has been very helpful indeed.

Charlie Β· 26 February 2024

Agent replied Β· 23 October 2024

Dear Charlie, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah, Customer Relations Team

5/5

Trustpilot

We had the pleasure to have been looked…

We had the pleasure to have been looked after by the Conran management team, I am sure if you choose these guys you'll be well looked after they are in my opinion probably the best management team I've dealt with, nothing was a problem and even got 100% of our deposit back so we can highly recommend, shout out to the Lee team, you know who you are. Thank you for everything.

Robert Β· 23 April 2025

5/5

Google

Amazing service, we highly recommend Conran Estate agents in Lee. communication was excellent. Jessica was amazing and kept us updated throughout the whole process.

Katherine Β· 24 October 2023

Agent replied Β· 23 October 2024

Thank you for your review Katherine. We think Jess is fantastic too and delighted that you received amazing service from her. Regards Kelly

5/5

Google

Nikki and the team at Conran have been exceptional in dealing with the sale of our home. The most important things for us were great marketing (pictures were amazing), exposure on all the major property portals and above all else, great customer service. Selling our home was an emotive experience and the journey has been made infinitely easier having Nikki's ear to bend, reassuring us that we should be patient finding the right property when we move and constantly keeping us informed. I wouldn't hesitate to recommend Conran, Lee, they are the benchmark in the area for Customer service. Thanks for all your help!PositiveResponsiveness, Quality, Professionalism, Value

Philip Β· 24 October 2020

5/5

Google

We have recently put our house on the market with Conrans and we are very pleased with the service we have received so far. Excellent communication from them and very professional. Rob,Jess and Queen have been extremely helpful and are very responsive to any questions we have had, making the process so far very smooth sailing. We look forward to continuing to work with them with the sale of our house.

Joe Β· 24 October 2023

Agent replied Β· 23 October 2024

Hi Joe. It's always lovely to hear from customers during their moving journey. I am delighted that the team at Lee are looking after you and wish you the best of luck with your sale. Regards Kelly

5/5

Google

We had Michael take us around and do a couple of viewings, great lad knows what he’s doing will always deal with him if we ever need anything in future

George Β· 10 May 2026

5/5

Trustpilot

The team at Conrans have always been…

The team at Conrans have always been very quick to act on any request. Georgina is always on top of things.

Kevin Β· 14 October 2023

Agent replied Β· 23 October 2024

Dear Kevin, Thank you for your kind comments regarding Georgina and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Very friendly and excellent team at Conran Lee office. Espically Jay and Rob has amazing skills, they have helped us all the way to be able to get our House and i cant express my feeling how happy we are to have our keys today. Would like to thanks a lot to this team for their excellent communication, always keeping in touch and informing us and for their great effort for us to be able to br homeowner with a smooth process. Thank you Conran-Lee Team πŸ™

Ulash Β· 24 October 2022

Agent replied Β· 23 October 2024

Hi Ulash and congratulations on your new home! I'm so pleased that the process was smooth and the Conran Lee Team help to ensure this. It's always lovely to receive a glowing review and I will be sure to pass on your thanks to the team, especially Jay and Rob! Regards Kelly

5/5

Google

Very professional with excellent communication. Despite being the buyer, I felt that Conran were genuinely interested in how the process was going for me and always presented as approachable and available. They always responded to my emails in a timely manner and helped to ensure that the process ran smoothly for all. Furthermore, they were kind and thoughtful enough to provide me with a lovely housewarming gift too! I would not hesitate to use them in future should I decide to sell. Thanks again!

Esther Β· 24 October 2022

Agent replied Β· 23 October 2024

Hello, thank you for the review and I am thrilled the team at Conran Lee looked after you so well. Regards Simon

5/5

Trustpilot

Good experience (Greenwich Office)

Lucy, and the team at Conran are professional agents that are prompt, reasonable and good to deal with especially in the London economy.

Hayley Β· 5 September 2025

Agent replied Β· 22 October 2025

Dear Hayley, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma

5/5

Google

A very friendly and practical agency. Responsive to individual needs and great at liasing between buyer and seller. This helped us smooth out the odd hiccup. Erika was particularly good at helping us through the process. Thanks guys.PositiveQuality, Value

James Β· 24 October 2021

Agent replied Β· 23 October 2024

Hi James, thanks so much for your lovely review. I am glad that Erika has performed so well for you. Regards Simon

5/5

Google

Queen was always responsive. Brilliant service. Kept me updated on my purchase. Can't thank her enough, well done Queen!

Andrew Β· 24 October 2023

Agent replied Β· 23 October 2024

Thank you for your kind review, Andrew. We think Queen is pretty amazing too and are delighted that she was able to help with your purchase. Regards Kelly

5/5

Google

I was a first time buyer and I worked with Jess who was very helpful. The communication was great. Would definitely recommend going with Conran Lee for properties in the area!

Barry Β· 24 October 2022

Agent replied Β· 23 October 2024

Hi Barry, thank you for your kind review. Jess is thrilled. regards Simon

5/5

Google

I am full of praise or Demi and Salvatore at Conran's. From first viewing to completion, they have been friendly and warm, they've listened to my needs and questions, and they've supported me throughout the entire process. Demi's swift response to all my emails was first class and she always took the trouble to check that I had another point of contact if she was on leave over the summer. I cannot thank you enough for showing me what would be my future home early in my house search, for remembering my interest and getting back to me about it, and for your care and communications throughout the conveyancing process.

Emma Β· 15 October 2024

5/5

Google

I rarely leave reviews but Queen at the Lee branch is truly the best I’ve dealt with. She understands truly what people want in a home and she doesn't come across as pushy or inconsiderate. Great member of that team they are lucky to have her !

Seki Β· 10 October 2024

Agent replied Β· 10 October 2026

Dear Sekina, Thank you for taking the time to leave a wonderful 5 star Google review. Queen will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team

1/5

Trustpilot

The review is purely based on the UI of…

The review is purely based on the UI of their website and emails. Your website probably has the worst User Interface and so hard to navigate through, is it not possible to make it more mobile friendly since we live in a mobile phones era? Same with the email templates - it is too much going on and so bad for the eyes 🀯

R Β· 22 November 2023

Agent replied Β· 23 October 2024

Dear R I, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@conranestates.co.uk. I can look into this further for you. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

All the team at Conran really did make the whole selling /buying experience so easy, setting up the photo shoot, booking viewings, but most importantly they kept us updated and 'in the loop'. For a boutique style estate agents I would highly recommend Conran estate agents. Thanks again to the team Oliver, Rob, and Queen and those we didn't meet in person ..Mark and Carole..

Mark Β· 24 October 2023

Agent replied Β· 23 October 2024

Hi Mark and thank you for your kind review. It's lovely to hear that you had such a positive experience with us - I will pass your thanks on to the team! Regards Kelly

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Read Conran Estate Agents Lee's Google reviews

Questions about Conran Estate Agents Lee Lewisham

Has Conran Estate Agents Lee won any awards?

Yes. In The Trusted Agent 2026 awards: Conran Estate Agents Lee, Lewisham won Gold.

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