Cubitt Lewes reviews

★★★★★ 5/5

Trustpilot

I would like to personally thank Mark…

I would like to personally thank Mark Pelley who helped progress our case for all his very hard work, dedication, professionalism and endless patience getting a tricky lease resolved. If it had not been for his calm resolve and help, this sale would not have gone through. I cannot thank him enough.

M · 14 May 2021

★★★★★ 1/5

Trustpilot

Swindlers. I used the Horley branch

I used the Horley branch. It was 8 months of hell. They set up my sale twice on a wing and a prayer, doomed to fail, causing unnecessary stress and financial loss, they withheld vital information from me until the point of no return on several occasions, breached all codes of practice, had no urgency to facilitate a smooth sale whatsoever, this was left to me. They have a very misleading set up. There is no redress for complaint because they refuse to take any responsibility. They do not belong to any proper governing body, only the Property Ombudsman which is a waste of time because they protect the agent, not the client. Don't go there, never again.

Linda · 23 January 2022

★★★★★ 5/5

Trustpilot

Super efficient purchase with C&W

I recently bought a flat through Cubitt & West who made the process as efficient as possible. It can be a stressful time buying and selling but Karen, Angela and the team were always on hand and super quick with responses and chasing up solicitors. Excellent service and I would highly recommend.

Jude · 3 May 2021

★★★★★ 5/5

Trustpilot

Efficient, helpful and friendly

All of the team in the Cranleigh office were efficient and hugely helpful - in particular Kerry-Ann. It also made an enormous difference having a designated Sale Coordinator in Lindy Cunningham, who was on top of the whole transaction from end to end and dealt with all solicitors and agents.

Susie · 13 September 2021

★★★★★ 5/5

Trustpilot

Quick, Easy and Professional

This was by far one of the easiest tenancies I have had the pleasure of arranging for myself and my family. Everything went smoothly and was arranged super quick. Dan in particular was brilliant at keeping us informed every step of the way and we are very much looking forward to moving into our new home.

Jacqueline · 1 March 2024

★★★★★ 5/5

Trustpilot

Woodingdean branch handled our sale…

Woodingdean branch handled our sale very well and we appreciated the fact that they kept us up to date each day, and chased when things were a bit slow. Thank you Sarah and Veronica.

Cheryl · 3 July 2023

★★★★★ 5/5

Trustpilot

Holly was very professional and let our…

Holly was very professional and let our property very quickly.

Sue · 31 October 2024

★★★★★ 5/5

Trustpilot

Excellent work

Shaun is an excellent Sales Progressor for Cubitt and West. We were kept informed of the progress and where there became blockages he was quick to keep me informed and was persistent with his enquiries along the chain. Although a bumpy ride at times Shaun was there to smooth the way to exchange.

Mike · 10 January 2021

★★★★★ 1/5

Trustpilot

Very disappoined

We chose Cubit & West as they seemed more professional and from the very beginning we were told ' we will be with you every step of the way' They were not there very much at all, no callbacks no follow ups.Basially we were left to our own devices and talked to our buyer directly.The house sold in 2 days so it was almost like take our money and run, in fact the Estate Agent said he had already sold it before our open day??The vitual tour cost us £90 , well they actually they took it twice and were very rude when I asked for £90 to be refunded , we were told 'it takes 10 days' ! nice!So the open day did not happen and the vitual tour was a waste of mour money!We were not very happy all round, we have moved to the IOW and C&Ws partner Co. Pittis were just as bad if not worse, no communication, really bad service.The only saving grace was towards the end ( 5 months) Julie Bramble from C&W was the exception, she was absolutley wonderful and helped us get over the line and kept us updated that last month.Unfortunately we would never recommend or use Cubitt & West or Pittis again.

Katie · 21 December 2021

★★★★★ 5/5

Trustpilot

Helpful and friendly

My partner and i walked through the door and were greeted by Nicola. She has been helpful and really down to earth. Nicola managed to capture what we are looking for from chatting with us and showed us properties accordingly. She also recommended her mortgage advisor colleague, Wayne, who has given invaluable advice and support. Great company, would definitely recommend.

Mamachick · 25 September 2024

★★★★★ 5/5

Trustpilot

Thank you

It was a difficult sale, the challenge being the seller's solicitor, the seller living abroad, and Royal Mail. Fortunately we managed to arrive at the end and Julie was very patient to chase for me. thank you

A.M · 21 March 2023

★★★★★ 5/5

Trustpilot

Abigail from Cubitt&West was extremelly…

Abigail from Cubitt&West was extremelly fast and very helpfull, sorting our boiler issue in 24 hours. We have been with cubitt&west for over 5 years now and can't complain!!

Iulian · 24 October 2023

★★★★★ 5/5

Trustpilot

A great moving experience

Everyone at Cubitt and West were very helpful, informative and friendly.Julie,Andy,Lorraine and Ed were so kind and responded well to questions of concern. I would highly recommend them to family and friends.

Mr · 3 August 2023

★★★★★ 5/5

Trustpilot

Excellent service

Just had a great buying and selling experience with Cubitt and West. Maddison Oksuz was fantastic. Very flexible with her time and great with my young son. Would definitely recommend to others.

Emma · 31 July 2023

★★★★★ 1/5

Trustpilot

worst experience of my life

Avoid.Letting agent only interested in you until you sign up & then couldn't care less. Property was overpriced, inventory was deceptive, copied and pasted from another property, deposit calculation was incorrect by several hundred pounds, EPC was from another, different property, T&C's said you were not permitted to have a key meter installed, yet there was one, were told they'd redecorate throughout but only the Lounge had been done, we received bills incurred by previous tenants, C&W insisted they were ours, - for electricity but clearly couldn't have been because of the key meter, Gas boiler wasn't working properly & when an engineer eventually did come out, he condemned it despite there being a gas safety cert dated just before we moved in. No TV aerial, inventory said there was one, 5 yr old Fridge freezer belonged to Landlord & C&W said having it was optional, but when we asked the Landlord to take it away, he told us it had to stay & was part of the rent, so somebody not being truthful, so we had to sell our 1 year old one for buttons instead, we only took the place on the understanding that it was temporary because of work commitments but when we tried to end the tenancy early because we were basically fed up with them we were charged an extortionate 'Early termination fee' which is illegal now, tried explaining that but were told it was for re-advertising and admin costs, we accepted that but when it came time to move out C&W wouldn't provide references or return the deposit 'until the tenancy end date' so had all kinds of problems trying to initiate another tenancy in another part of the country altogether & had to repeatedly travel back & forwards 100s of miles at a time to facilitate 'viewings' by prospective new tenants because C&W wouldn't take custody of the keys after we'd moved out despite having paid the 'Early termination fee'. Ultimately it's up to You, if that's what you want, then go for it, just don't expect anything from them for your money.

Alex · 3 November 2021

★★★★★ 5/5

Trustpilot

Excellent

Thank you Zoey and Julie for everything you have done. Absolutely amazing, always so helpful and great communication. Couldn't be happier with all their hard work.

Alison · 22 December 2023

★★★★★ 5/5

Trustpilot

C&W shirley(Wahida Khan)

We bought a House through C&W shirley branch and Wahida Khan was instrumental in our achieving this purchase. This particular property we had been after and only through her were we able to gain access to it.Wahida and her team have been very helpful and supportive throughout the purchase process.

Zia · 17 June 2021

★★★★★ 5/5

Trustpilot

Marcus Farrow has been a pleasure to…

Marcus Farrow has been a pleasure to deal with from start to finish. Professional service throughout and made a stressful experience pass by with ease in the end. I would highly recommend either letting out your property or finding one through him.

Matt · 23 August 2022

★★★★★ 5/5

Trustpilot

Professional service

Thank you all for keeping us fully informed during the sales process. A great result, thanks to Kevin, John and Caroline.

G · 28 March 2024

★★★★★ 5/5

Trustpilot

Sarah is highly professional

Sarah is highly professional, knowledgeable, someone you can trust to help you when any issues arise, always has a cheerful disposition and the main reason we didn't try any other estate agents.

Ian · 11 July 2023

★★★★★ 5/5

Trustpilot

Really pleased with Cubitt & West

Really pleased with Cubitt & West, constant communication and a really proactive response. I dealt with Aneesa Khan, who was fantastic, really knowledgeable and always willing to chase and support. Such a pleasure to do business with.Jon.

Jon · 2 February 2023

★★★★★ 5/5

Google

Very professional service from start to finish. A refreshing change to find an agent who wants to sell a house and is proactive in finding a buyer that actually fits perfectly rather than putting a listing online and doing not a lot else. …

Cherrypie · 16 April 2025

★★★★★ 5/5

Trustpilot

I would Highly recommended cubbitt and…

I would Highly recommended cubbitt and West, friendly staff and I can’t thank them for all their hard work after failing trying to sell my property with a previous estate agent being on the market for 16weeks and as soon as we signed up with Cubitt and West 2weeks later they found a buyer for that i will be forever grateful ❤️ so thank you very much in my eyes you are the best estate agent . *****

MJ · 25 August 2023

★★★★★ 5/5

Trustpilot

Julie Bramble has been fantastic during…

Julie Bramble has been fantastic during the whole sale process and has kept in regular contact throughout, thank you

Gary · 20 April 2024