Trusted Agent profile · Letchworth Garden City
★★★★★
1,791 reviews across 2 platforms
Works Road, Letchworth Garden City, SG6 1FR
Cinch Self Storage's office in Letchworth Garden City, at Works Road, is rated 4.9 out of 5 across 1,791 reviews on two platforms, including 236 Google reviews rated 4.9.
Every review we hold for the Letchworth Garden City office, from every platform, shown as written. First names only.
5/5
TrustpilotFrancesca's and Craigs customer service…
Francesca's and Craigs customer service at the Woking depot excellent. Ran through all the options and showed me the size of the unit I signed up for. Would strongly recommend Cinch Woking to other work colleagues and friends. Best Regards Wayne Branch
5/5
GoogleNice friendly staff. Special offer for 12 weeks. Also got one of the odd size 25ft that you have to get to via trolley stairs. You can only stand at the door then you have to bend or slide things in on your knees lol. As there above the main units. Handy for decluttering etc. Out of hours is 08:30-6pm 7 days a week.
5/5
TrustpilotVery helpful and friendly staff always…
Very helpful and friendly staff always willing to help if needed.
Thanks for the lovely feedback! It’s great to hear you were happy with the service you received. We’ll be sure to pass your comments on to the team.
5/5
TrustpilotEnfield Cinch self storage
I have been lucky enough to be using Cinch Self storage at Enfield for the past year all but a week.The site is always clean and both Adriana and Fatima are always pleased to see you, have always got time for you and nothing seems to be an issue.Access is excellent at any time.This is how self storage should be run, definitely 5*****
Hi Russell, Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely, - The Cinch Self-Storage Team
5/5
TrustpilotThe only self storage company to use!
Cinch were pretty much the only stress-free part of moving house, cannot recommend enough. Truly went above and beyond to help, answer questions, explain, assist etc. Also reachable on the phone which can be such a difficult ask! Competitively priced too and special shout out to Andrew. Thank you for making our storage experience easy.
Hi Charles,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
Trustpilotthe team provided me with a very…
I shopped around, as many consumers do and the team provided me with a very competitive price and the low price was matched with an excellent level of service throughout my time using their facilities.Mark and Lisa were always on hand to assist with any queries, and swiftly rectified a small issue in the first week.I wouldn’t hesitate to recommend the storage company to anyone, be it long term or short term.
1/5
TrustpilotPoor sercvice, do not get lured into introductory offers and fall victim to poor service.
Please do not use them. Cinch over charged us for our storage. Despite ongoing complaint and dispute they took unauthorised funds automatically form the crediit card. On the weekend of our move where we organized help and rented vans, out of hours access did not work. After hours attendance telephone number is a scam which would lead to working from home event loggers only. Discounts were offerered for the inconvenience which were then withdrawn. Long winded, repetative email replies wasted hours of our time and caused further stress. In the End we just gave up and emptied the unit earlier than planned. Store managers and area managers changed jobs and our complaint was left hanging unresolved. Dispute is still ongoing, we will not giveup. |Premium temporary storage for your valuables is supposed to convenient service not a hassel stress of dealing with scammers who overcharge for non service.
5/5
TrustpilotHi was really lovely experience
Hi was really lovely experience. Maddy she was amazing very helpful. Take yourself to cinch in Brentwood Maddy’s your girl. Brilliant experience and very happy with my storage unit. 👍
We really appreciate you taking the time to share your feedback! It’s lovely to hear you had a great experience with Cinch.
5/5
TrustpilotLetchworth Cinch First-Class
I am so impressed with the staff and service at Letchworth Cinch. I have just vacated my storage unit after 7 months and it has been an easy, smooth and secure process from start to finish. I am particularly grateful to Lauren and Becky for their cheerful cooperation throughout. Nobody likes to have their belongings in storage, but sometimes we have to and I would definitely recommend Letchworth Cinch.
Thank you so much Zoe for taking the time to leave us a 5* review. We are so glad you found storage nice and easy. We wish you all the best for the future and hope you enjoy your lovely new home.
5/5
TrustpilotYousef was great from the Watford…
Yousef was great from the Watford Branch. From the initial telephone call to then showing me around the storage facility and securing a new storage unit for my business. Great prices, great service and can’t highly recommend Yousef to move you in!
Thank you for taking the time to leave us this super 5* review. We are delighted you were so happy with the service received and wish you well for the future.
5/5
TrustpilotBest storage I have used.
From the moment I stepped in the reception area everyone want to help.
Thank you so much for the lovely review! We’re really pleased to hear you had such a positive experience with us. We really appreciate your feedback and your recommendation.
5/5
TrustpilotVery happy with Cinch Sidcup
Very happy with Cinch Sidcup , Staff are friendly and very hopeful
Thank you for the wonderful 5-star review! It means a lot to the team to know that you were happy with your experience.
5/5
TrustpilotSecond time I have used Cinch…
Second time I have used Cinch Newmarket. Both times I dealt with Gosia who is beyond helpful ( the whole reception team are) . They’re very competitive with pricing and will offer you the best size unit for your duration . The unit is easy to access and incredibly clean & secure . For me , they will always be my first call if I need storage again . Thanks Cinch
5/5
TrustpilotFatima has been super helpful
Fatima has been super helpful, assisting with all our questions and deciding on the best unit for our needs.The units and the facility are clean and looked after nicely. Very efficient and professional staff. Thank you for your service! I will definitely recommend Cinch - Enfield (& Fatima precisely ;-) ) to all my friends who need storage space!
Hi Dora,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotHi very professional service very…
Hi very professional service very friendly staff highly recommended
Thanks so much for the lovely review, really appreciate you taking the time to leave it!
5/5
TrustpilotEverything was excellent!
Everything was clean, tidy and well presented. The storage unit I rented was the smallest but was still large enough for a considerable number of boxes. Staff were amenable, helpful and friendly. It was also good that I could get in and out at any time with a special passcode.
Hi Elizabeth,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
4/5
TrustpilotA Great team
A Great team! When we first showed interest in using an external storage unit, Joshua Nimmo was extremely helpful, knowledgeable and welcoming. The whole Team at Cinch are very accommodating and friendly. Always pleased to see you and even offered you a hot beverage whilst you worked. The facility itself is rather modern and clean with plenty of parking available. Although if you tend to accumulate a lot of rubbish they didn't appear to have much in the way of waste disposal for large quantities of it. Overall we were very happy with the service provided to us over the 9 months we spent with them. Would be happy to recommend them to other business's in need of offsite storage.
Hi David, Thank you very much for the kind words and great feedback. Best wishes, Cinch Storage
5/5
TrustpilotSittingbourne branch
I have dealt with Anita at Cinch Sittingbourne a few times now and the service I have received I am extremely happy with, I will definitly continue to use Cinch because of the service I have received from her.
Hi Lisa,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotDawn was so helpful
Dawn was so helpful, from start to finish I was at ease. Dawn explained everything in detail with professional and friendly service.
5/5
TrustpilotEasy and efficient …
Used Cinch since they took over the Leighton Buzzard storage, it has been great being able to change units as our needs have changed. Always clean and fresh, with helpful staff. Many thanks to Jason for helping us close our account today with ease. Would recommend Cinch storage.
Hi there,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotChippenham branch.
Chippenham branch. Andrew was super helpful and knew me by name when a came in. The unit is absolutely spotless. Service is brilliant from all staff I met.Would highly recommend if you want a well managed and pristine place to store your things.This comes up under my son's name for some reason, but review done by Sue Carter
Hi Sue, Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely, - The Cinch Self-Storage Team
5/5
TrustpilotJason and Matthew at Leighton Buzzard…
Jason and Matthew at Leighton Buzzard branch. Both very friendly, helpful, quick and efficient. Ensured we had the appropriate facility for the right period of tim.
Thank you for the wonderful review! We’re so happy we could provide the service and support you needed.
5/5
TrustpilotBrentwood Branch
I stored some belongings at the Brentwood branch for 3 months. The staff were all so polite and helpful, nothing was too much bother for them.
What a brilliant review, thank you! We’re thrilled to hear you had a great experience with us.
5/5
Trustpilot5 Star service from Jason and Matt
5 Star service from Jason and Matt, nothing but help from these two. I called up and had a storage space within 24hrs. Access is simple and the price was great too. Highly recommend if you want a safe, easy and friendly service. Great works guys thank you
Hi Lee,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
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