Trusted Agent profile · Letchworth Garden City
★★★★★
1,759 reviews across 2 platforms
Works Road, Letchworth Garden City, SG6 1FR
Cinch Self Storage's office in Letchworth Garden City, at Works Road, is rated 4.9 out of 5 across 1,759 reviews on two platforms, including 204 Google reviews rated 4.9.
Every review we hold for the Letchworth Garden City office, from every platform, shown as written. First names only.
5/5
GoogleI needed a storage unit at short notice - and after doing the quote online I got a call asking if I wanted to come down and have a look. In the end I didn’t need as big as I thought. Bright, clean, and trolleys at the entrance make moving things easy. Staff were very friendly (thanks to Lauren)
Hi there, Thank you for your great feedback regarding our team and store! We look forward to seeing you soon. Sincerely, - The Cinch Self-Storage Team
5/5
TrustpilotBest Staff & Price!!
Let me first start with how wonderful Nigel was. He made me feel very comfortable and gave me a FANTASTIC price to store my flat. Quick, easy and efficient. Just the way I like it. BEST price in the area. I wanna give more stars! I highly recommend this storage company as they made me feel very welcome :) one last thing, it’s very clean and tidy. They have my full trust in keeping my personal belongings safe.
Thank you Connor for taking the time to leave us this great 5* review. We do try to offer the best storage and service for a great price.Best WishesCinch Storage
5/5
Trustpilotgreat service
The lady that set up our storage and checked us in was great. Very helpful, efficient and knowledgeable. Would definatly recommend.
Thanks for the 5 stars! We’re delighted everything went well and that the team were able to make the whole process easy for you.
5/5
TrustpilotI had an exceptional experience with…
I had an exceptional experience with Cinch, and I owe a huge thanks to Anita for her outstanding assistance. From start to finish, the process was smooth, efficient, and stress-free. Anita was not only knowledgeable but also incredibly patient, taking the time to address all my questions and concerns. Her dedication to providing top-notch service really stood out, making me feel valued as a customer. I highly recommend Cinch, especially if you're lucky enough to work with someone as professional and helpful
5/5
TrustpilotI visited your Bicester store and am…
I visited your Bicester store and am delighted at the level of service I received from the staff. Leanne and Nigel were so attentive with my queries and went the extra mile. The store was clean and tidy and Leanne really made me smile. I will recommend to all family and friends.
We're thrilled you had a great experience! Thanks for supporting local a business and taking the time to leave a review.
5/5
TrustpilotSTORAGE
STORAGEI would like to give Cinch Self Storage and the Staff a massive 5 Star for the help and assistance when I needed it most.When my wife came home from Care she needed a Hospital Bed and Hoist and consequently I had to make immediate arrangements to store some of the Furniture I had in the Sitting Room to make space for them.I had no idea where to go but from some research I duly visited Cinch and met with Jason.He immediately understood my predicament and procceeded to show me the various Units available and advised on which would be the best for my needs.I am pleased to report that the Unit was offered at a very reasonable price and the space suited my needs perfectly. The unit was also immaculately clean and I always felt that my Furniture was very safe from any damage or theft. In addition, access to the unit was very easy even for larger furniture items like Sofa's.On subsequent visits to check on my Furniture, both Jason and Aaron were always there to help and made sure that everything was still what I needed. Throughout I always found them to be extremely pleasant and polite staff to work with.I now have my furniture safely back home but should i need any storage facilty in the future then I would have no hesitation in using Cinch again.
Thank you Robert for your amazing 5* review. I'm glad we could help you when you needed us and that you got all sorted out at home. Best Wishes, Jason
5/5
Trustpilotwhats not to like?!! great service
Needed a space to store my costumes for a school play and Cinch didn't disappoint! Great advice on what was best and they found me a ground floor space which was perfect. I felt safe when popping in and out and Harriet was so attentive to any question I had. Definitely be using again.
Thank you for sharing your experience and giving us a 5-star review! We're glad to have provided you with reliable storage solutions that met your needs. Your feedback is truly appreciated
4/5
TrustpilotFriendly local storage
Both Jason and Matthew were very friendly and helpful in sorting out the storage we needed.The process is straightforward....the only niggle being the slightly complicated entry and exit process that you have to go through every time. Other storage units provide an electronic entry fob which is simpler. However obviously security is taken seriously!
Thank you so much Shelagh for the kind words. Thank you for the constructive feedback too!
5/5
Trustpilot5 star premium service from Jack
5 star premium service from Jack, I'd give Lauren and Maria a 4.9 as they're in fantastic company.
Thanks so much! Glad we could get everything sorted for you.
5/5
TrustpilotBest customer service
If you're unsure about the size and dates to rent a storage unit - this should be your go to. As there was a gap between my move out and move in dates, I found myself needing a storage unit around Leighton Buzzard. I have messaged via the form on the website outlining the furniture and belongings I have, and received a call back within minutes from Aaron to discuss further. He has selected the best size for me (and it all fit in just perfectly!), so I went ahead and booked it in. They were very flexible on dates and unit sizes too! Price wise it is truly much cheaper than I expected. On the day of the move in, Jason helped me out selecting the best unit possible and walked me through all the bits. The move was taking some time and we needed access after they leave for the day, but here was a problem with the gate, so I called Jason and he came back within a couple of minutes to fix the issue! The service I have received from both Jason and Aaron was outstanding. I couldn't recommend them more. :)
Thank you very much Sylwia for your kind words and your brilliant 5* review. We are always happy to help.
5/5
TrustpilotStorage in Leighton Buzzard
Aaron did an excellent job of helping me choose a storage space yesterday, we called into your business to inform about any possibilities on the way back from Amsterdam, he showed us various spaces and took the time to explain all my requirements, I immediately decided Cynch was the storage company I was looking for and had no reason not to comfortably leave my personal belongings in his hands.Without his input and detailed attention I'm sure I would have shopped around to get more quotes but he convinced me we were in good hands with Cynch.
Thank you Very much for your kind words Mark. It was a pleasure meeting you and glad we got you to the best storage solution
4/5
TrustpilotNot the best start - but all good now
This was originally a one star review, after a very frustrating start to my 3 month rental with cinch Brighton. After Stuart and the team went beyond what you could ever expect to put right the issue and even helped me unload a van, I can’t in my best interest leave this as one star… so have switched it to 4.Customer service was second to none.They owned the fact they made a mistake and did everything possible to put it right within 24 hours.A lot of company’s could learn from this. Many Thanks.
Thank you for your patience and understanding Elliott, it is very much appreciated. We always try to go above and beyond on customer service. Thank you again for your patience and your business.Stuart
5/5
TrustpilotNew units at Newcastle
The Newcastle unit has just opened and I'm very impressed with the setup. Adam arranged my contract, tailored to what I need, and it was really easy to set up. Both Adam and Dan are really friendly and helpful. Highly recommended storage and exactly what I need x
This is brilliant to read, thank you! We work hard to make storage simple and stress-free, so it’s great to know we delivered.
5/5
TrustpilotStressed....not anymore 🙂
I needed storage unexpectedly and at very short notice. Mathew and Jason (Leighton Buzzard) were super helpful and friendly, they made everything very easy and stress free, even recommending a smaller unit than I had asked for, it was the perfect size. Totally genuine and trustworthy. Thank you
5/5
TrustpilotExcellent service, nice storage with competitive price
We visited Chippenham store and book a self-storage for 8 weeks. Andrew is really nice and kindly help us to find the most suitable size of storage with a competitive price! The storage is nice clean and convenient, also the security level is high as well. It's really recommended in Chippenham.
Your kind words mean a lot to us. Thanks for supporting local businesses and sharing your experience!
5/5
TrustpilotBest Service from Staff at Brentwood Branch.
Graham and Jake at the Brentwood branch have been so supportive the best customer service by far.I needed a storage unit and had found Cinch at the Brentwood branch and I then arranged to meet with Graham where he kindly walked me through all the units available with sizes and prices. After deciding I went with the 100sq foot unit and week later I needed to upgrade to a bigger unit, and both Graham and Jake were very accommodating when I explained my situation and they both showed me bigger units and I was able to choose what I needed and everything was done straight away.Service from both Graham and Jake was 100% and I would highly recommend Cinch Self Storage Brentwood. Would definitely use Cinch Self Storage again.
5/5
TrustpilotHighly Recommend Cinch Self Storage Leighton Buzzard
I don’t normally bother writing reviews, but I’ve had a storage locker at Cinch Self Storage in Leighton Buzzard for the last few months and I think the service received deserves a shout out via this review. The team, especially Jason have always been very friendly and really do care about you and your needs. I needed a slightly smaller locker and the process of downsizing was super simple and easy. Cinch prices are comparable and good compared with other storage lockers, however the customer services really set’s this place apart. If you are looking for a storage locker in the area, or even one in a different part of the country, I’d recommend going with Cinch!
Thank you Dan for an amazing 5* review. Excellent customer service is incredibly important to Cinch and I am really pleased we could look after all your storage needs :)
5/5
TrustpilotCinch Self Storage Letchworth
I would highly recommend Cinch in Letchworth if you are ever in need of Storage. Staff were excellent, facility clean and easy to access, price was good too.I needed to store the content of a 4 bedroom house for a few months, I made various enquiries online to gauge costs and size of storage space. Sally from Cinch Letchworth was the only person who followed up my enquiry with a call after e-mailing the details. She also called each month without being Sales pushy to just keep in touch.When we were ready to rent Sally took us around the establishment and showed us a number of units of different sizes which helped me to decide upon the size I needed. It was much cheaper than some others on the same road and certainly more helpful.I would highly recommend using Cinch in Letchworth any day. Go and try them out.
Hi Phil,Thank you for leaving us such a fantastic 5* review.We are glad you have had positive experience with us.Best wishes,The Cinch Team
5/5
TrustpilotGreat price and great staff
Jack at the Brighton branch as super helpful and went the extra mile in setting us up and making sure we were ready to move our things in. The price was also the most competitive in Brighton.
Thank you for the 5 stars! We're thrilled we could help and make the process as straightforward as possible for you.
2/5
GoogleI entered my details for a quote and they will not stop hounding me. Emails, texts, voicemails and calls for days. I’ve had to block them. So unless you know you’re definitely going to use them, be careful with that. 2 stars because the prices are decent.
Thanks for the feedback, we’re genuinely sorry for the frustration caused. We aim to be helpful, not overwhelming, and it’s clear we missed the mark here. If you’d ever like us to review or remove your contact preferences completely, we’re happy to do that. We appreciate you acknowledging our pricing and thank you for taking the time to leave a review.
5/5
TrustpilotExcellent service
Excellent service! (Leighton Buzzard branch)The guys on the front desk (especially Jason and Matthew) are always really helpful and super friendly.The facility itself is always nice and clean - you can tell the people who work there take pride in managing the place.I’ve been with Cinch for about 3 years now and haven’t had any issues 👍
Hi Rhianne,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotI cannot speak highly enough of the…
I cannot speak highly enough of the exceptional service provided by Jason Waddington and his team at the Cinch Self Storage branch in Leighton Buzzard. From the moment I started my business four years ago, Cinch Self Storage has been an invaluable partner, providing reliable and top-notch storage solutions.Jason's dedication to customer service is unparalleled. He consistently goes above and beyond to ensure all our storage needs are met with efficiency and professionalism. Whether it’s accommodating last-minute requests or providing insightful advice on optimizing our storage space, Jason’s support has been instrumental in our business operations.The facilities at Cinch Self Storage are always clean, secure, and well-maintained. The ease of access and flexible terms have made managing our inventory seamless. Over the past four years, the peace of mind knowing our items are safe and easily accessible has allowed us to focus on growing our business without any storage concerns.Thank you, Jason, and the entire team at Cinch Self Storage, Leighton Buzzard, for your outstanding service and continued support. I highly recommend Cinch Self Storage to anyone in need of a reliable and customer-focused storage solution., Dynamic Energy Solutions
5/5
TrustpilotOn Saturday
On Saturday, 30th May, David was amazing helping to find a small storage to change my belongs.
5/5
TrustpilotGreat service and price was realistic
We had a last minute emergency and needed to get our Son’s home contents stored urgently. Lauren at CINCH in Letchworth was really helpful and supportive and made everything happen smoothly and quickly. We were all very stressed at the time and Lauren took all of that pressure away instantly. Pleased to report that our Son has been re housed and we no longer need the storage unit but should we ever need storage we would definitely use CINCH again.
Thank you for an amazing 5* review Lisa, We are always happy to help and love making storing as effortless as possible for your business.
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