Trusted Agent profile · Letchworth Garden City

Alexander Lewis Letchworth reviews in Letchworth Garden City

★★★★★ Excellent

272 reviews across 2 platforms

9 Arena Parade, Letchworth Garden City, SG6 3BY

Alexander Lewis's office in Letchworth Garden City, at 9 Arena Parade, is rated 4.9 out of 5 across 272 reviews on two platforms, including 268 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.

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4.9 / 5

268

Reviews on Google

This office

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4

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

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Awards

The Trusted Agent 2026 results for Alexander Lewis, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Letchworth Garden City office, from every platform, shown as written. First names only.

5/5

Google

We would highly recommend Alexander Lewis if you are buying or selling in the Letchworth area. They helped us find our dream home 5 years ago when we were renting nearby, and they helped us sell it this year when we decided to move closer to family. Both experiences have been nothing but positive. We used their service to sell our house, and we found that they were very responsive and efficient, leading to an offer coming through very quickly! Their communication is excellent; having a small, friendly, team means you can always speak to someone when needed and they are quick to resolve any issues and pass on communications. Not to mention the fantastic quality of photos that helped show our house at its best! Thank you to Sarah, Ellie, Ed and the rest of the team!

George · 24 July 2024

5/5

Google

The team at Alexandar Lewis have been great for the entire process of selling my house. Its taken over a year with lots of different problems, in part due to COVID and the stamp duty holiday, they've sold the house 3 times ! Special thanks to Ellie who frequently kept me up to date, and dealing with problematic estate agents and solicitors. If only all estate agents and solicitors were as competent, would definitely recommend them.

Nigel · 28 May 2022

Agent replied · 28 May 2023

Thanks Nigel for your feedback! We really appreciate it.

5/5

Google

We have just exchanged our property after an amazing service by Alexander Lewis. We had been previously been on with one of the main chains and had received an awful service, but as soon as we changed over to them I knew we had made the right choice. Sarah was brilliant and gave us a realistic expectation on the valuation and as a result we accepted an offer on our first viewing. Since then the team have been brilliant, they have kept us up to date every step of the way. We couldn’t have asked for a better service.PositiveResponsiveness, Quality, Professionalism

Emily · 24 August 2021

Agent replied · 28 May 2023

Thanks Emily for your feedback!

5/5

Google

We decided to go with Alexander Lewis as we were well aware they are a creditable family run estate agent business. From start to finish they kept me and my partner in the loop, when some hiccups occurred I know I could email or call Alexander Lewis (especially Sally) and they would get back to me straight away! No job was to hard, completely appreciate how mad it must have been for them during covid and the serge of house sales, but I can only express my full appreciation for their help and quick sale of my house. If I ever move again in they will be my first port of call thanks to their friendly staff, work ethic & great customer service! Thanks again Alexander LewisPositiveProfessionalism

Alex · 24 August 2021

Agent replied · 28 May 2023

Thanks Alex for your review!

5/5

Google

It was my first time using this agent and I have been very impressed by the level of service I received. I previously used a number of different agents during my property search over the past year and this agent is by the far the best I have ever had any dealings with! Sarah and Ellie have been absolutely fantastic, and a pleasure to speak with. Every time I have called or emailed they have always been happy to help. Being a first time buyer was quite stressful and overwhelming at times, but Ellie has made things simple and would always explain each step so I knew exactly what was happening. Ellie was great with chasing for updates during my purchase. I have already been recommending this agent to friends and family, and I will continue to do so. When I come to sell my property, I know exactly where I will be going :)PositiveResponsiveness, Quality, Professionalism, Value

J · 24 August 2021

Agent replied · 28 May 2023

Thanks John for your feedback! It was a pleasure dealing with yourself and we wish you all the best.

5/5

Google

The team at Alexander Lewis have been fantastic throughout the selling process. Glenn was super helpful before we even decided to go with AL, giving us lots of help and advice on a not so 'typical' sale (eco build and part by part rent). His knowledge of our development provided us with the confidence to proceed with the team. Nigel was great at communicating with us, keeping us informed an reassuring us. Once the sale progressed we were introduced to Ellie who is worth her weight in gold! She made a stressful process much less stressful, was always on hand to support us and chased both parties to get us across the finish line. I would highly recommend Alexander Lewis Estates. Thank you for all your help.PositiveResponsiveness, Quality, Professionalism

Danielle · 24 August 2021

Agent replied · 28 May 2023

Thanks Danielle thanks for your feedback! It was a pleasure working with you.

5/5

Google

A truly fantastic service from the team at Alexander Lewis. My wife and I were very impressed with their work ethic and drive to get your house sold. The process was quite stressful but Ellie in Particular was outstanding and made sure we were always updated regularly and chased the chain below constantly. We can't thank the team enough for their hard work especially during covid. So a massive thank you guys , you have made us extremely happy.PositiveQuality, Professionalism

Chris · 24 August 2021

Agent replied · 28 May 2023

Thanks Chris for your feedback! It was a pleasure dealing with yourself! We hope you are enjoying your new home! :)

4/5

Google

I recently sold my house with Alexander Lewis. Sally was my main contact throughout the move and she was amazing. She would keep in regular contact with me updating me on the progress of the move. Sally has an extremely friendly approach and I felt at ease knowing that she was handling my queries. I did contact other estate agents at the beginning and Alexander Lewis' commission rates were by far the best value all round. Would definitely recommend!PositiveResponsiveness, Quality, Professionalism, Value

Eve · 24 August 2021

Agent replied · 28 May 2023

Thanks Eve for your feedback, we wish you all the best for the future!

5/5

Google

I couldn’t recommend Alexander Lewis any higher from my experience with them. The quote for the work was good value and extremely competitive. Sarah was professional, efficient and acted quickly in getting my property on the market. A HUGE thank you to Ellie who was brilliant in keeping me updated with progress and liaising with my buyer. She went above and beyond to push things through quickly due to the pressure I was experiencing from my onward purchase. Although I am moving out of the area, if I ever move back this way I would definitely use Alexander Lewis again!PositiveResponsiveness, Quality, Professionalism, Value

Jamie · 24 August 2021

Agent replied · 28 May 2023

Thanks Jordan & Jamie for your review it was a pleasure working with you! We wish you all the best for the future.

5/5

Google

We are so grateful to all the team at Alexander Lewis for their service selling our property. Sarah valued our property realistically and listed it engagingly, while Glenn secured us an offer for the asking price in just a few days. From then on, Ellie was absolutely fantastic in keeping us moving to exchange through a very testing and stressful few months. She has been consistently the most helpful person in the process, always taking our calls straight away and taking a refreshingly common sense approach to communicating with others in the chain. When others will wait days for emails to arrive, Ellie will pick up the phone and get it sorted! We would highly recommend Alexander Lewis.PositiveResponsiveness, Quality, Professionalism, Value

Ted · 24 August 2021

Agent replied · 28 May 2023

Thanks Ted for your feedback!

5/5

Google

I initially invited several estate agent prior to selecting Alexander Lewis. I made the right choice Sarah and the team did an amazing job in the sale of my house in Letchworth. They were extremely professional and understood really well the changing market . They were reachable all the time and work with me to facilitate all requirement for the sale of the property An amazing team

Flavien · 29 March 2023

Agent replied · 28 April 2024

Thanks for your feedback.

5/5

Google

Fantastic service from Sarah and the team, day one to completion. Thank you ALE!

Katy · 11 June 2026

5/5

Google

We would highly recommend using Alexander Lewis Estates. The whole team helped us throughout a challenging house sale. We had previously experienced a poor service with a different estate agent and when we changed to Alexander Lewis we noticed an immediate difference in the quality of service we received. Sarah was amazing and set realistic expectations from the beginning and put us at ease. Nothing was too much trouble for her. Ellie was such a great support with handling our sale. She kept us up to date throughout and was thorough, friendly and professional. Due to the outstanding service we received, we managed to complete the sale and purchase of the property in a much shorter timeframe than we expected. We can’t thank them enough.

Tracy · 28 May 2021

Agent replied · 28 May 2023

Thanks Tracy for your lovely feedback! It was a pleasure working with you and we wish you all the best for the future.

5/5

Google

Alexander Lewis Estates have been absolutely fantastic with our house purchase. We wish we had sold our house through them rather than the well known company we did - hindsight is a wonderful thing. Ellie and the team were so professional, they kept us up to date all the time, provided much needed reassurance and were always there to help. Nothing was too big an ask. A total delight- we don't plan on moving again for a long time but they are being recommended to any of our friends, family and old neighbours who are looking to move! Thank you so much for everything

Holly · 28 May 2021

Agent replied · 28 May 2023

Thank you Holly for your feedback and card you send us in the post, it was a pleasure! We hope you have now settled into your new home!

5/5

Google

Alexander Lewis Estates recently acted for both our sale and purchase. Sarah came to see us for a no obligation chat to discuss our property, requirements, the current market and the process of putting our home up for sale. We did not feel pressurised to sign up and their fees were very competitive. Sally kept us informed throughout the process. A couple of issues arose in the chain along the way; a massive thank you to Sally and the team for being proactive and doing everything they could to get things agreed and moving along. Every member of the team has been a pleasure to deal with. We would certainly use their services again.

Anthony · 28 May 2021

Agent replied · 28 May 2023

Thanks Anthony for your review, it was a pleasure working with you. We wish you all the best for the future!

5/5

Google

Following the death of my dad, Sarah and the team at Alexander Lewis were a godsend. Attentive, thorough, caring, super proactive, they were EXACTLY what you need and require from an estate agents. You'll be given clear and solid advice, the sales team were relentless and when my buyer's buyer fell through, they were there to pick me up and keep us on track. At every stage I felt I was in the best hands possible. I can't recommend them enough.

Emma · 25 May 2024

5/5

Google

We have just bought a house through Alexander Lewis and will definitely be using them, should we decide to sell in the future. Ellie was incredibly proactive throughout the whole sale. If I needed an update on the status of the whole chain, I knew Ellie would know if anyone did. She was first to let us know we had exchanged, even though we were technically not her clients! Thanks again for all your hard work.PositiveResponsiveness, Quality, Professionalism

Zoe · 24 August 2021

Agent replied · 28 May 2023

Thanks Zoe for your feedback!

5/5

Google

I sold a two bed flat in Hitchin with Alexander Lewis in less than 3 months. From the beginning the team were a dream, making the journey of selling a property as easy as possible. I chose this agency to sell with because they are a small team, and from the first meeting it was laid out who I would be dealing with and when. I got to know the team, I trusted them, and they were always on emails/ text/ calls when needed. There was no awkward sales pitch/ industry jargon or overdone brochures like I experienced with other agencies when receiving valuations. It was simple and honest. When you're selling/ buying property, with all the uncertainty that it entails, you need people you can trust and rely on - people that steady you and give you confidence - this is what you're getting with Alexander Lewis. Already recommended to some neighbours, and would recommend again. Brilliant team.

William · 27 April 2024

5/5

Google

Sarah and the team at Alexander Lewis were easily the most competent, diligent and reliable people I have ever dealt with when buying or selling a property. If only everyone was like this! Highly recommended.

Tom · 14 November 2025

5/5

Google

We have today completed on a house sale and currently about the complete on a house purchase can't praise the team enough! They have been excellent and very professional throughout the process. We had some difficult personal issues to manage and Ellie was amazing, coordinating on our behalf and keeping us updated constantly. A thoughtful, knowledgeable and very professional team that I have no hesitation recommending Thank you all but big thanks to Ellie who went above and beyond to help us

Kerry · 28 May 2020

Agent replied · 28 May 2023

Thank you Kerry for your lovely feedback.

5/5

Google

I would highly recommend Alexander Lewis Estates. Their team give that personal touch which makes you feel valued as a client compared to bigger estate agents. Sara in particular, went above and beyond in managing both sellers and buyers expectations when the whole process became a bit sticky. Thank you to Sara and the team for a very professional service.

Tracey · 31 January 2025

5/5

Google

After asking 3 of the local agents for a valuation on my Grandparents property, we chose to go with Alexander Lewis as Sarah felt the most genuine and assertive in that first meeting. I am certain we made the right choice by going with the team at AL. The property sold straight away due to a connection they already had on their books, and throughout the whole journey Ellie and Sarah were always proactive in keeping us updated, i never felt as though i needed to chase them up and the process felt very simple from our perspective. I would definitely recommend Alexander Lewis to others and would 100% use them again.

Maisie · 28 February 2024

5/5

Google

The team is fantastic. Ellie and Sarah were a huge part of making our purchase as smooth as possible. They are professional, friendly, and always help move things along. The team are also always in the office through the week, meaning you can pop in and ask any questions. Would definitely recommend!!

Matt · 22 October 2023

Agent replied · 28 April 2024

Thanks Matt for your feedback.

5/5

Google

We have had a mare with moving lots of issues along the way but through it all the lovely Ellie worked so hard, kept us informed throughout the whole process and chased for us when she needed too. Would thoroughly recommend this estate agents they are so professional friendly and informative. 5 Stars and special thank you to Ellie who never let us downPositiveResponsiveness, Professionalism

Angie · 24 August 2022

Agent replied · 28 May 2023

Thanks so much Angie for your feedback!

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Questions about Alexander Lewis Letchworth

Has Alexander Lewis won any awards?

Yes. In The Trusted Agent 2026 awards: Alexander Lewis, Letchworth Garden City won Trusted Agent.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Alexander Lewis Letchworth hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Letchworth Garden City.

What do you need help with?
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