Trusted Agent profile · Leighton Buzzard

Taylors Leighton Buzzard Sales reviews

3.5

★★★★★ Good

297 reviews across 2 platforms

1 West Street, Leighton Buzzard, LU7 1DA, LU7 1DA

Taylors's office in Leighton Buzzard, at 1 West Street, is rated 3.5 out of 5 across 297 reviews on two platforms, including 151 Google reviews rated 4.5.

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4.5 / 5

151

Reviews on Google

This office

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146

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Leighton Buzzard office, from every platform, shown as written. First names only.

5/5

Google

From the moment we made contact, to the home visit, to the purchase, communication & chasing, all were fantastic and whatever challenges were thrown in the chain these were dealt with. Vanessa was always available if we needed her and I would not hesitate to use Taylors in the future or recommend them. 5 star service. Henry, Vanessa & Elliot were very professional, polite, friendly and responsive all the way through. A pleasure to deal with. Thank you guys. A very special mention to Vanessa for all of her hard work in ensuring all in the chain we up to date at all times and for ensuring we were able to move ASAP.

Suzanne · 25 October 2020

Agent replied · 24 October 2024

Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

Bought a house through Taylor's and could not be happier. Kieran was our agent and did an outstanding job, together with Jake they have kept us updated and checked in with our solicitors. Both lads deserve praise!

Krzysztof · 11 October 2024

Agent replied · 24 October 2024

Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

1/5

Trustpilot

If I could score less than one star I…

If I could score less than one star I would. I called about a property, turns out it was false advertising and a scam and illegally listed. The lady on the phone was rude and condescending, she didn't listen to anything I said and kept repeating the same questions, she couldn't get her facts right and then she had a hissy fit and hung up on me. If they treat all their customers like this they will be out of business in a week. They definitely don't know GDPR law, they may end up in prison with a £18 million pounds fine

Rob · 1 December 2025

5/5

Google

FANTASTIC CUSTOMER SERVICE I just recently rented a property in Leighton Buzzard, I am impressed how excellent customer service Taylors provided. James was responsible for my case. Thanks for his clear communication, experience (great knowledge about property market) and nice personality I was able to rent a property in just a one day! I would like to say thank you and I am sure I will use TAYLORS services in the future.PositiveProfessionalism

JUSTYNA · 25 October 2021

Agent replied · 24 October 2024

Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations

1/5

Trustpilot

Irresponsible and cheating Taylors Letting Bradley Stroke

I had a nightmare experience with Taylors Lettings Bradley Stroke branch the past 7 months.Taylors letting agents - Daniel Roberts haven’t bare his responsibility to discuss with my tenants about the moving out date and procedure, finally the tenants return us a poor condition property to us even we did an inventory report at the beginning which presented was totally clean and tidy. In the process, we show all the photos evidence but Taylors don’t deal with this, just ask us to communicate with the tenants by ourselves, finally we can’t come up a result. I have a question why I have to pay money to do that inventory report at the beginning ???So the tenants rised a dispute to MyDeposit (is a private company, not under government deposit system). We submitted all the photos evidence and the invoices which paid money to cleaning company resume the property clean. Taylors - Paul Maxshall (Deposit manager) said that will need about 3th month time for the result and I will get an email from MyDeposit of the result and I can say of the results. But finally I got no summary report even nor email from MyDeposit of the deposit issue. In between actually I was very hard can reached Paul and his team on phone and his reply email… so they just ignored me and the file closed by silence. So I tried to communicate with MyDeposit but unfortunately again, Taylors signed in itself as the registered person even I the landlord, I can’t ask the details and process of the issue. MyDeposit told me to ask Taylors to put me into but Taylors just keep ignored! I felt really frustrated, it was wasting my time to follow the case with no way and extremely bad experience to deal with Taylors and I can’t even get back the claim money I should have.Taylors Bradley Stoke is not responsible and a liar!!!

Krystie · 2 February 2024

1/5

Google

I called about viewing a house, sales person basically tried to say it was worth more than it was listed for. They were talking to me like I couldn’t afford it when we have already sold our home and have had mortgage advice on what we can afford. Then on the day of the agreed viewing they called to say an offer was accepted on the house we had wanted to see. Fair enough, but the person selling is getting a poor service from their estate agent. I have encountered a few different Taylor’s agents from different places now and they all seem the same. Very judgemental without actually knowing any information about you or your personal circumstances.

Matt · 11 October 2024

Agent replied · 24 October 2024

Hi Matt, we appreciate you sharing your experience with us. We apologize for any miscommunication and understand your frustration. If you would like to discuss this further, please contact us at review@countrywide.co.uk. Thank you for your feedback. Kind regards, Lucy, Customer Relations.

1/5

Trustpilot

I deeply regret not reviewing this…

I deeply regret not reviewing this agent before signing with them. There has been very little demonstration of care and consideration, especially towards the tenants. Despite moving into a home with clear issues such as faulty appliances, mold, and a non-functional boiler, the agent claimed helplessness and instructed me to resolve these concerns by reading the online manual myself. This lack of responsiveness and accountability has left me feeling utterly disappointed with the overall service provided. prospective tenants, beware.

EI · 29 December 2023

5/5

Google

Had the pleasure of having Sarah Frimley round to value my house. She was so upbeat about what Taylors could do with our house and explained everything in excellent detail. We are just decorating our 2 smallest rooms then we will be instructing Taylors straight away.

Gary · 17 November 2025

Agent replied · 18 April 2026

Thank you for sharing your positive experience with us! We are thrilled that Sarah's energy and expertise left such a great impression on you. Kind regards, Lucy, Customer Feedback and Support Team

1/5

Trustpilot

If I could give them zero I would

If I could give them zero I would. Still holding onto my Holding deposit when they promised me faithfully it would be returned by BACS within 24 hours. Poor quality - didn't know where keys were - GDPR really questionable - breaks the law

Aileen · 28 July 2026

5/5

Google

Thanks to Taylors we sold our house quickly and had a straight forward completion.

Sarah · 11 July 2026

Agent replied · 11 October 2026

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

A special thank you to Vanessa at Taylors. From the first viewing to the actual moving in day, Vanessa offered exceptional service. She found us our dream home and worked extremely hard to keep us informed, chase everyone that needed to be chased and make moving house a positive experience. She is proactive, professional and just lovely. So impressed and would definitely recommend Taylors to others.

Laura · 25 October 2021

Agent replied · 24 October 2024

Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

I have worked with many agents, Oliver has been fantastic at helping me through a tough real-estate situation. Punctual communication, professional and well mannered. Thanks!

Charlie · 24 October 2024

Agent replied · 24 October 2024

Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.

5/5

Trustpilot

Fantastic Lettings Team at Bedminster

Fantastic Lettings Team at Bedminster. Friendly, charming and accommodating. Superb team. Vicki was amazingly accommodating by going above and beyond her duties for our viewing, which we are most indebted for. Taylor (yes that right, am not making it up) of Taylors is charming and informative, keeping us updated through the whole process and providing myself and my wife peace of mind. Lauren friendliness made us feel welcomed when picking up the keys. We were given a wonderfully lovely Welcome to Your New Home Gift Box that contained several delightful treats. Overall, a most first rate team with faultless delivery of customer service skills and a complete joy to interact with. Thank you everyone for all your hard work throughout.Mr & Mrs Williams of St Ann's

Sean · 12 July 2023

5/5

Google

I approached Taylor’s about a property I had seen. I was put through to Ellie who was extremely accommodating and helpful. The viewing was great and all our questions were answered. Highly recommend the Taylor’s team for any housing needs.

Rory · 17 November 2025

Agent replied · 18 April 2026

Thank you for your kind words! We are delighted to hear that you had a positive experience working with Ellie and our team at Taylor's. It is our goal to provide exceptional service and assistance to all our customers. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

A huge thank you to Lauren, Vanessa, Henry and all the team at Taylors in Leighton Buzzard. The team went over and above to help me at a very difficult time in my life and my journey to move on. As the buyer I did not expect such amazing support and care. Would highly recommend this estate agents and team. And Henry makes a wicked cup of tea and coffee. 😁😁😁😁😁😁😁😁😁😁

Andrea · 26 October 2019

Agent replied · 24 October 2024

Thank you for your 5* review of our hardworking team. I will ensure your kind words are forwarded to the branch and we look forward to helping you again in the future, should you need us. Best wishes Emma

5/5

Trustpilot

Happy Tenants

Had the opportunity to move into a new build house nearly 10 years ago with my young family, Property is amazing,and is now are home ,good staff and having a maintenance service also is a massive help,if anything goes wrong in the house.

Craig · 16 April 2025

5/5

Google

This week we will complete on our first ever house purchase and thanks to Taylors it really couldn’t have gone better. From our first viewing with Henry right through to exchanging. They’ve kept us extremely well informed and have always been at the end of the phone whenever needed, nothing is too much trouble with these guys - especially Vanessa, she really has been fab! I would highly recommend!

Emma · 26 October 2019

Agent replied · 24 October 2024

Many thanks for taking the time to leave our dedicated team this fantastic 5* review. Best wishes, Scott

5/5

Google

Bought as a first time buyer through Taylors. Vanessa and her team were fantastic. They were always ready to deal with any issues and all calls and emails were answered immediately. Thanks also to Cameron for showing me round the property and Ben for quickly getting me set up with a good deal on a mortgage. Highly recommend Taylors Leighton Buzzard.

Oliver · 25 October 2021

Agent replied · 24 October 2024

Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

The whole team at Taylor’s Leighton Buzzard, have exceeded our expectations, all the way through the sale of the property, they have kept us informed and acted with integrity and efficiency. Lauren has been our main contact, she is professional, efficient & friendly, and so very good at her job !! Vanessa shares all these quality’s too !! A really great team, thank you all so much !!

Deborah · 26 October 2019

Agent replied · 24 October 2024

Thank you for your 5* review and kind words about your experience with our local team. Kind regards, Scott

1/5

Trustpilot

Absolutely the worst estate agent I…

Absolutely the worst estate agent I have ever used! They are only professional when they stand to get commission out of you upon renting a property. I rented a flat in watford from Feb 22 to Jan 23 & in the beginning, they bent over backwards to make sure I rented the property & kept asking me for google reviews. I dealt with Jonathan Blye initially. When my tenancy was due to come to an an end, they then became aggressive & incredibly unprofessional. It is clear that when there is no commission to be made, all humanity goes out the window!!!I was given no notice for when the property was put back on the market. Jonathan claimed he had spoken to me to advise me of the updates & and viewings, but he definitely had not. As he then realised he made a mistake, instead of saying sorry - he then went on to verbally abuse & patronise me because the times he had organised without my consent for viewings did not suit. I complained to head office after he put the phone down on me & was verbally abusive to the point I was left in tears. Head office did nothing & refused to take the matter further. I was simply told that they would deal with it in house which in other words means, they will do nothing!Saqab Rafiq then took over the viewings who was just as bad! He arranged viewings with possible tenants & simply turned up with them at the door without notifying me whenever he felt like it! There was no 24-hour hour notice & pleaded at the door to be let in. He also informed me that he had heard the conversation between me & Jonathan & told him it was wrong but that I would never receive an apology. The deposit was the final nail in the coffin as they held onto it unnecessarily. I waited the contractual 10 days after I left the property early to help them out and heard nothing! I had to hound them via email on numerous occasions. They blamed the landlord for the delay, which was a complete lie as i had to contact her myself for proof. I then received it 28 days after I had left the property. They are a bunch of budget cowboys, to say the least, and they need shutting down! DO NOT USE THIS BRANCH OR COMPANY!!!!!

Hiba · 28 February 2023

5/5

Google

A special person, very serious, very friendly. He is very prompt when he helps people. We had a nice and pleasant collaboration. Thank you Jonathan for all the support.

Corina · 27 May 2024

Agent replied · 24 October 2024

Thank you for taking the time to leave us this great 5* review Corina Ploesteanu. Kind regards, Lucy, Customer Relations.

5/5

Google

The team at Taylor's were fabulous. They took care of everything whilst we were living abroad. The communication has been great and they constantly kept us up to date. We had offers on the table within hours of it going on the market. We couldn't have asked for better service. Vanessa was AMAZING and gave things that extra push when we needed it.

Jennie · 25 October 2020

Agent replied · 24 October 2024

Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

We’re in the process of buying our first property and have found the experience faultless so far! Would like to thank Tamsin in particular who has helped us with every request and is always easily reachable, informative and honest!

Georgii · 11 October 2023

Agent replied · 24 October 2024

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.

5/5

Google

I worked with James Richens. He provided a very professional, helpful and efficient service. James gave me regular updates on any progress and he always strives to get me the best deal. I have a lot of trust in him and I highly recommend you work with him! - Susan ThamPositiveResponsiveness, Quality, Professionalism, Value

Jessica · 25 October 2021

Agent replied · 24 October 2024

Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations

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