Every review we hold for the Leicestershire office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had an amazing experience when i found the house i wanted to buy. The guys at Connells could not do enough for me, I am sure her name was Ellie. The mortgage advisor was great, the solicitor they suggested was also great.
All in all, thanks to everyone involved, we got the transaction from start to finish in 27 days.... outstanding!!!
Mick · 16 July 2025
Agent replied · 16 April 2026
Thank you for your 5* review Mick. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleExcellent service from Nicola and team, extremely helpful from start to finish while selling our property. Would highly recommend.
Anthony · 19 May 2025
Agent replied · 15 June 2025
Thank you for your terrific 5* review and for your complimentary comments and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleWas rude and tried to get me to drop price of my house by sending round their surveyer after price agreed and stil listing my house as sold subject to contract even though my house is not sale now and want no contact with them whatsoever
Fred · 27 November 2025
Agent replied · 27 December 2025
Thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at EAComplaints@Connellsgroup.co.uk and I can look into this for you as feedback like this is concerning to us when we cannot locate you as a customer. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleOutstanding service from Nicola, Will and Kathy. Nothing was too much trouble and they made the whole process of selling stress free from start to finish.
Janice · 9 April 2026
Agent replied · 16 April 2026
Thank you for your amazing feedback! We are thrilled that you had a stress-free experience and that our team went above and beyond to provide outstanding service. We always aim to make the selling process as smooth as possible for our customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had a great experience with Connells when purchasing my property. Georgiana provided outstanding support throughout the entire process and made everything incredibly easy. I truly can’t express in words how helpful she was.
Nikhil · 16 January 2026
Agent replied · 16 April 2026
Thank you for your kind words! At Connells, we strive to provide outstanding support to our clients. We are delighted to hear that Georgiana made your property purchase process easy and stress-free. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGreat service from booking initial viewing through to completion. Would be happy to use yourselves again in future for purchase and would most likely go with you for sale too.
Steve · 16 February 2026
Agent replied · 16 April 2026
Thank you for your kind review! We take pride in providing top-notch service from start to finish. It was a pleasure working with you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI’m sure the whole team are great at connells however there’s only one that stood out for me and that’s Brandon. Amazing service, brilliant, organised and so much more!! Brandon literally just got on with it, no messing about and looked after my case perfectly. It couldn’t have gone any better, there are so many brokers out there but 10 times out of 10 I would only recommend Brandon to my family, friends and anyone. All the best Brandon top man! 👌🏼
Sal · 21 June 2023
★★★★★ 5/5
GoogleNicola and the team at Connells were brilliant in getting our home sold. It was thankfully a really quick turnaround and communication was great throughout.
Thank you all again!
Emma · 28 June 2024
Agent replied · 27 August 2024
Thank you for taking the time to leave us this amazing 5* review Emma. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery polite, friendly and on the ball. The whole team, led by Nicola are all a pleasure to deal with.
Mark · 16 March 2026
Agent replied · 16 April 2026
Thank you for your kind words! We pride ourselves on providing exceptional service and it's great to hear that our team, especially Nicola, made your experience a positive one. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAn initial summary ~ 3 Executors selling my deceased aunt's bungalow. Four estate agents vying for the property ~ Connells were not the cheapest, but the more professional by a country mile. From the board going up to final sale they have been nothing other than unbelievably helpful, especially with a vacant property and three Executors living miles away. Everyone we spoke to at Connells knew who we were, what we were selling, found buyers almost immediately and kept us in the loop regarding the sale either at our behest or off their own backs. I have to single out Nicola Pitcher for her work with us ~ nothing seemed to be too much trouble, day or night. She was a delight to work with and certainly made a potentially tricky sale so much easier for the three of us. A few niggles at the end with the buyers? ~ Sorted! We, as Executors, could have saved a few pounds here and there for the beneficiaries, but just so much easier to pay a few pounds more and get a professional service, which is what we received.
Would we recommend? Yes! Connells may be more expensive than other local estate agents, but I doubt you'd get the level of professionalism and service we received.
Chris · 21 February 2024
Agent replied · 20 June 2024
Chris Haycock thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery friendly estate agents, helped me when it came to looking for a new property to rent and kept me updated by phone without even needing to. I appreciate the help and I’m hoping to be renting from them soon; it’s a pleasure speaking to them and nothing seems like too much trouble
Sian · 16 April 2025
Agent replied · 16 April 2026
Thank you for your thoughtful 5* review Sian! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWhen you need someone in your corner during the stress and hastle of buying a house, this is the team you want.
Jason · 16 February 2026
Agent replied · 16 April 2026
Thank you for trusting us during such an important milestone! It was our pleasure to be there for you every step of the way. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleCould not ask for better people to help us secure our rented property, lewis and Joe were always at the end of the phone for advice and help as well as numerous emails back and forth. Nothing was too much trouble for them would definitely go to them again in the future if we needed to.
Great guys 😊 …
Sarah · 21 June 2020
Agent replied · 20 June 2024
Hello Sarah, thank you so much for taking the time to provide our Connells Blaby team with a 5-star review. We are so happy to hear about the Lettings support that Lewis and Joe provided to you.
★★★★★ 5/5
GoogleWe have had an excellent experience with Connels!
The customer care and service is exceptional, and particularly a lady named Roban helped us to sort any questions and gave us as much information as possible!
We can't wait to move into our new home and will absolutely use Connels again!
Megan · 12 April 2025
Agent replied · 16 April 2026
Thank you so much for the fantastic review! Our team at Connells strives to provide exceptional customer care and service, and we are thrilled that Roban was able to assist you with your questions and provide you with all the necessary information. We look forward to working with you again in the future and helping you into your new home. Thank you for choosing Connells! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you Nicola and Harriet for never giving up finding us a buyer in a difficult time. Aways on hand to help with paperwork and held our hand throughout a great team would recommend connells in blaby
Barry · 26 July 2023
Agent replied · 20 June 2024
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleI’m so impressed with Connells this is the second time we have dealt with them . Our agent Lauren was extremely helpful. I was a bit late to the viewing due to work and she patiently waited for me, answered all my questions & even let me record a walk through for my partner who couldn’t make it. She kept us well informed all the way until move in date. The whole experience was smooth. It’s nice to have an agent who has your best interest at heart!! Thank you so much Lauren for all you help.
Cedella · 21 June 2022
★★★★★ 5/5
GoogleOur service and support from Nicola, Harriet and team was exceptional. We hadn’t moved house for 41yrs. So we certainly needed our hands holding, throughout the process.
Ann · 21 February 2024
Agent replied · 20 June 2024
Many thanks for the great 5* review and your kind words Ann. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleNicola was prompt for the appointment and very well mannered, she took me through how Connels takes care of its customers, and how my property would be marketed, and had an excellent understanding of what properties are selling for in close proximity to mine, and gave a very fair valuation what to expect. I would recommend Nicola and Connels, who are looking for an agent to market their property.
P · 21 June 2023
★★★★★ 5/5
GoogleI was a buyer and didn’t direct appoint Connells. However they were brilliant during the process, providing good guidance with regular updates helping to move the process on. I would consider using them myself in future. No reason to write this review but good service should be acknowledged!
M · 16 April 2025
Agent replied · 16 April 2026
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery professional and kept fully updated with the whole process. Nicky was a superstar. Highly recommend her.
Sharon · 6 August 2024
Agent replied · 27 August 2024
Thank you for your terrific 5* review and recommendation Sharon. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe girls at Connells were very professional and looked after us from the beginning to the end of the sale of our house. They talked us through every step of the way and we would definitely recommend Connells to other sellers. Keep up the good work .
Natalie · 16 April 2025
Agent replied · 10 December 2024
Many thanks for your marvellous 5* review and recommendation Natalie. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleNicola was extremely helpful throughout selling our home, if it wasn't for her I don't think we would be in our new house. Thanks for all your help!
J · 23 December 2023
Agent replied · 20 June 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI used Brandon curiel as my mortgage broker, I had already started the process myself but he managed to find me better deals. Brandin has been super helpful all the way through and always keeps in touch keeping me upto date as to what is happening during the process. This has been great being a first time buyer not knowing much of what I have to do.
Lee · 21 June 2023
★★★★★ 5/5
GoogleGreat service kept us informed through the whole process which was quite difficult as our purchases were shared owners which made it even more Complicated as you’re dealing with a third-party.
Cannot fault Connells estate agents. I highly recommend them.
Bridgette · 25 June 2025
Agent replied · 23 September 2025
Thank you so much for your excellent 5* review! We're thrilled to hear that you were pleased with our service and that we could assist you through the complexities of your shared ownership purchase. Your recommendation means a lot to us. Best regards, Lucy, Customer Feedback and Support Team
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