Trusted Agent profile · Leicester
★★★★★
797 reviews across 1 platform
Leicester, LE2 7FL
SDL Auctions Graham Penny's office in Leicester is rated 4.7 out of 5 across 797 reviews on 1 platform.
Every review we hold for the Leicester office, from every platform, shown as written. First names only.
5/5
TrustpilotSam is a top agent
Sam is a top agent. Reliable, organised, trustworthy and hard working. I'm very lucky she was looking after my case. Many thanks!! Best,Kris
Thank you for your wonderful five star review. It's great to hear that you've enjoyed working with Sam and the team.
5/5
TrustpilotGreat communication good customer…
Great communication good customer service
Thank you for your 5 star review.
5/5
TrustpilotAmazing result - we would highly recommend SDL Auctions
Huge thanks to SDL Auctions, particularly Carl, Emily, and Sally. We had been let down twice on the sale of a property and SDL were recommended to us - the team, and the auctioneer, did an amazing job and the property sold at a far higher price than we anticipated!The team at SDL are highly professional, extremely friendly, and always ready to help with queries, providing a smooth outcome.We would most definitely recommend SDL.
5/5
TrustpilotGreat help and advice
Jim Dimitri has been a great help to me in navigating the auction property market. He explains very concisely and has great knowledge. He always makes time for me and has helped me overcome problems. I really recommend him and look forward to future success with him
Hi Julie, Thank you for taking the time to leave us your great feedback - it's fantastic to hear how helpful you found Jim.Best wishes, SDL Property Auctions
5/5
TrustpilotSeamless experience
Working with Jim was totally seamless and easy. Correct guidance all the way which led a successful sale - achieving higher than the reserve.Thanks SDL
Thank you for your review. We're happy to hear you had a great auction experience working with Jim and the team.
5/5
TrustpilotAll seemed to go seamlessly
Thank you for your 5 star review.
5/5
TrustpilotA company that truly cares about your home
What set SDL Auctions apart for me was their personal and caring approach to selling my property. They truly understood that this was my home not just a property, and this translated into them taking care to produce a great marketing pack and to keep me updated at all times during the process. They cared about helping me achieve what I needed to in terms of timing and price point, whilst all the time being honest about expectations.SDL Auctions is not just for your "fixer-uppers" but also a great way to sell your home - it's quick and secure and the whole process from first contact to final sale took just 3 months. This would never have been possible on private equity sale. If you are looking to sell your home hassle free, I highly recommend exploring the auction option and SDL should be your first phone call!
Thank you Melanie. We're delighted to read your review and hear about your experience working with our team. Congratulations on your sale.
1/5
TrustpilotSDL are very UNPROFESSIONAL and do not…
SDL are very UNPROFESSIONAL and do not value the time of their customers. i would not even rate them with 1 star. It was my first and very last experience with them. Took a day of work and was given the green light to bid on the property in the morning, sat all day behind the computer only to find out late afternoon that the property was sold prior to the auction. No one bothered contacting me even though they had all my details. i contacted them afterwards, only for them to come back with pathetic excuses!
We’re very sorry to receive your review and would like to assure you that we absolutely value our customers and put them at the heart of what we do. Our team has contacted you to personally apologise and explain what happened with your registration. For clarity we do our utmost to advise all interested parties when a property sells prior to auction, as well as updating our website, Rightmove and auction addendum document. The lot you were interested in sold the afternoon prior to the auction and I'm afraid our team didn't call you to advise you of this. We are looking into how this was missed. We apologise again that you weren’t aware the lot you were interested in had been sold and we hope you will consider registering to bid with us in the future.
5/5
TrustpilotFirst experience with Auction.
Excellent company. I was not successful in my bid for a property but I was very impressed with how smoothly the whole process was. Every staff member we dealt with so far were very patient and ready to help. A especial thanks to Sarah Barfield and her team.
Hi there,Thank you for taking the time to leave us such a great 5-star review - it's lovely to hear that you appreciated your experience with us, even if your bid wasn't successful this time around. We've shared your feedback with Sarah and the team now - best of luck with your next auction experience!Best wishes, SDL Property Auctions
5/5
TrustpilotIdeal way to sell a property
We are pleased with the help and advice given to us with regard to selling our property. We had experienced difficulty selling the property and this method of selling through auction has been much less stressful. The staff have guided us through the process and communication has been excellent throughout. We are now hopeful that a completion date has been achieved.
Thank you for your five star review - and congratulations on your sale!
2/5
TrustpilotBuyer has to pay bidding fee plus 10%…
Buyer has to pay bidding fee plus 10% deposit as soon as they are successful bidder. Then during conveying £1650 plus vender"s searches including electric and gas certificates, Land searches. Then solicitor charge separate for searches. In short property cost more than they would buy carefully after viewing and through maths through estate agents
You are correct, thank you for highlighting this. It's essential that all bidders do their due diligence on the property and any fees associated with the purchase. All fees will be clearly detailed in the legal pack available to download for free from our website prior to the auction. It may be the case that the seller includes specific costs as part of their contract which is why it's important to read this carefully before bidding. Because of this we encourage all solicitors to fill out a 'Summary of Fees Form' and include it in the legal pack, to clearly show any additional fees that will be required to pay on top of the purchase price.
5/5
TrustpilotEverything went smoothly
Everything went smoothly. Now waiting for completion.
Hi John,Thank you for leaving us such great feedback, it's good to hear that we were able to help.Best wishes,SDL Property Auctions
5/5
TrustpilotCarl and team at SDL auctions.
Carl, was very positive and professional, from the time he first came to see me. He explained everything really well, and got back to me a couple of times before the sale to tell me how things were going. He rang me straight away after the sale to tell me it had sold, for a price much more than I had anticipated.Many thanks to the team in Derby. This was certainly less stressful than trying to sell through an agent.
Hi Veronica. Thank you for your five star review - and congratulations on your sale! It's great to hear you had a great experience working with Carl and the team.
5/5
TrustpilotVery easy to deal with
Very easy to deal with , great communication . Would use Ray and his team again, and would recommend to anyone . Thanks
Thank you for the 5 star review. It's great to hear you had such a good experience with Ray and the team.
5/5
TrustpilotAmazing Stephanie was brilliant kept in…
Amazing Stephanie was brilliant kept in touch with us all the way through and got things done Thankyou
Thank you for your wonderful 5 star review. It's great to hear you had such a good auction experience with Stephanie and the team.
5/5
TrustpilotSeamless and supportive experience of auctioning a property.
The personal approach on a totally unknown journey in selling a house as an executor was made very comfortable and uncomplicated by mr Rob Stone. Ranging from meeting at the property, ensuring the SDL team gave us appropriate support and direction and to finally exchanging on the auction day. Phone calls and emails information and support made the whole experience seamless. Nothing was too much trouble. Thank you.
Thank you for a wonderful 5 star review! It's great to hear you had such a good auction experience working with Rob and the team.
5/5
TrustpilotIt was all a bit last minuite
It was all a bit last minuite, in that i only spoted the property two days before the sale .The gentleman showing me around the property was very helpfull after only just getting an apointment!As this is the first time i have bought at auction a have to say it was a very interesting and in my case pleasurable experience so far .Looking forward to getting the keys.
Thank you for your review. We're pleased to hear you enjoyed your auction experience.
5/5
TrustpilotWorked with Jim
Worked with Jim Fab guy, you can’t go wrong with him Great service
Thank you for your five star review!
5/5
TrustpilotGreat team at SDL
SDL have just sold our property through auction. We have received 5 Star service from Scott and Jasmin and the whole team. As first time sellers at auction they have kept us informed and guided us throughout the process they were all very friendly and professional. I would recommend them to family and friends. We are very happy with the price they achieved for us. Many thanks SDL
What a wonderful 5 star review! Thank you for leaving us your feedback - and congratulations on your sale. We love to hear when our customers have a great auction experience.
4/5
TrustpilotSDL Auctions
SDL Auctions - after several frustrating attempts to sell a property only to have several buyers fail to complete for various reasons after extraordinarily drawn out (and ultimately fruitless) proceedings, it was a relatively quick and straightforward process with a successful sale achieved. Morgan Lee has been responsive, and clear in communication.
Congratulations on your sale! It's great to hear that you had a positive experience working with Morgan and the team and the auction process worked well for you. Thank you for taking the time to leave us your review.
5/5
TrustpilotI bid on two properties and didn’t get…
I bid on two properties and didn’t get either( 6, 15 ) after being very disappointed I was looking at the next auction and others , when I recieved an e-mail which said the lot I’d been to look at but hadn’t bid on hadn’t met it’s reserve , Sam who had sent me the e-mail I rang and spoke to her she was fantastic with information etc ( she is a credit to your business ) . When I went to look at the property I thought it would reach a fugue of £270k to £300k so I was over the moon to pay £214k plus costs . Having had several businesses Sam would be definitely I would employ and recommend to others for a job , thank you again for my purchase Sam , take care Martyn kelk
Thank you for the wonderful review. Sam will be delighted to hear your very kind words.
5/5
TrustpilotGreat to work with Jim & Neil
Great to work with Jim, Neil and the team at SDL. They kept me realistically informed of my options and up to date of progress with my sale. I would definitely recommend them.
Thank you for a wonderful five star review. We're really pleased you had a great experience with our team - and congratulations on your sale!
5/5
TrustpilotMy first auction experience by…
My first auction experience by telephone bid was extremely positive thanks to Jim. I would highly recommend his services as he assisted in securing multiple high value properties within the same day. I cannot express how impressed I am by the high quality of service he provided.
Hi Mrs Sandhu,Thank you for taking the time to leave us a great 5-star review. We're so glad to have been able to help you with your first auction experience, especially your lovely feedback regarding Jim. Best wishes, SDL Property Auctions
5/5
TrustpilotI was very happy with the results and…
I was very happy with the results and the team kept me updated with all the viewings that took place at the property. Many thanks to all concerned.
Thank you for your 5 star review - and congratulations on your sale!
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