Trusted Agent profile · Leicester

SDL Auctions Graham Penny Leicester reviews

4.7

★★★★★ Excellent

796 reviews across 1 platform

Leicester, LE2 7FL

SDL Auctions Graham Penny's office in Leicester is rated 4.7 out of 5 across 796 reviews on 1 platform.

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Reviews

Every review we hold for the Leicester office, from every platform, shown as written. First names only.

5/5

Trustpilot

Amazing auction company

Amazing auction company. From the off, they had a personal and friendly approach. This ranged from the Valuer to the office staff. This was really helpful as there was a lot of emotion attached to the sale of the family home. At all times, the staff were respectful, helpful and very caring towards my mum.Exceptional advertising and photos helped us have a good stream of viewings and bids. Thank you Robert, Sally, Ian and team.

Ru · 24 June 2021

Agent replied · 6 July 2023

Hi Ru,Thank you for taking the time to leave us such lovely feedback. It's great to hear how helpful you found Robert, Sally, Ian and the whole team. We're glad to have been able to help with the sale of your property.Best wishes,SDL Property Auctions

4/5

Trustpilot

helpful and knowledgable staff kept us…

helpful and knowledgable staff kept us informed and up to date

Bob · 8 September 2026

Agent replied · 25 September 2026

Thank you for your review. We're pleased to hear our team kept you informed and provided a helpful, knowledgeable service. If you have any suggestions on how we could have made your experience a 5-star one, we'd be grateful to hear them at enquiries@btgeddisonspropertyauctions.com.

5/5

Trustpilot

Couldn't have done it without them

We recently bought our property, a former bank, through SDL after it had failed to meet its reserve at auction. Although we were not the only party interested in buying the bank, from our first enquiry to the exchange of contracts the team at SDL Nottingham, principally Sam Rashid the Regional Sales Manager, were very helpful, sympathetic to our wishes and helped us to navigate the somewhat different process of buying after auction when compared with a sale through an Estate Agent. We agree with other reviewers when they say that SDL went beyond the call of duty throughout the process. They kept us fully informed at every stage of the negotiations and were always happy to help with our repeated requests to view the property even after we had exchanged. Nick and Tim were particularly helpful with our onsite viewing. Nothing was too much trouble for the Nottingham Team. We felt they always they had our best interests at heart.

HedleyDagg · 12 December 2019

Agent replied · 6 July 2023

Thank you for a wonderful five star review - and congratulations on your purchase. It's great to hear you had such a positive experience working with our Nottingham team and we hope to work with you again in the future.

5/5

Trustpilot

Selling with SDL

I worked with Jim Demitriou who was professional and responsive throughout, he guided me through the process and gave sound advice when asked. The entire SDL experience worked as it should, would recomend to anyone with an unusual property to sell.

Tom · 27 June 2024

Agent replied · 24 August 2024

Thank you for your five star review - and congratulations on your sale!

5/5

Trustpilot

The whole team was very harmonious

The whole team was very harmonious. Great communicators back and forward to me and within their own team. Emails being answered and solutions offered within 15 minutes of being asked. Thank you Peter, John, Sarah and Dean for a very pleasant and successful experience.

Ashaleigh · 3 May 2024

Agent replied · 24 August 2024

Thank you for your 5 star review!

5/5

Trustpilot

Professional Service Each Time

We’ve purchased through SDL a couple of times now and on each occasion it has been a smooth process. The staff are professional, efficient and knowledgeable but a special mention is needed for Sam Rashid who has worked with us not only in the two purchases made but on other enquiries regarding properties of interest. She has always been exceptionally helpful and gone the extra mile to keep us in the loop on sales progression and has even been attentive in communication following completion. Everything you would want in terms of support when making big decisions. Thanks to all involved but particularly Sam who we will definitely be keen to work with again.

Kathy · 7 December 2019

Agent replied · 6 July 2023

Hi Kathy. Thank you for the wonderful five star review - and congratulations on our purchases with us. It's great to hear that you've had such a positive experience working with Sam and the team. We look forward to working with you again soon.

5/5

Trustpilot

It's not very often I give reviews as I…

It's not very often I give reviews as I think good service from any business people should be the norm. However on this occasion, and because of the exceptional service I have received from Carl Myers I felt a review was needed. As a new company entering the world of property auctions Carl has been there every step of the way giving me exceptional service and advice that has gone beyond my expectations. Carl is very knowledgeable and passes on information in a way that is very easy to understand and made whole process run very smoothly. I would highly recommend speaking to Carl if auctions is something you were considering.Thank you for your help Carl.Geoff Barton-Harvey

Geoff · 5 December 2019

Agent replied · 6 July 2023

Hi Geoff. From all of SDL Auctions, thank you for leaving such a positive review of Carl and the rest of the team. We're so pleased that you're enjoying the partnership as much as we are.

5/5

Trustpilot

The SDL team have worked with focused…

The SDL team have worked with focused determination on the sale of our plot. With total professionalism shown by all the team we have felt supported throughout the journey. Jessica Royce was both friendly and courteous but with all the tenacity and drive to meet our desired targets. She co-ordinated all the indivdual elements required and pulled together the marketing material ready to go to market. Laura Wiles supported with due care and diligence who's advice of the market place was on point. Sam Rashid closed the deal securing the reserve price that we required, again with drive and determination, efficiently and professionally.I would have no hesitation to recommend SDL Auctions to friends and family with unreserved appreciation of their expertise and support. Barbara & Mick Smedley (Nottinghamshire)

Barbara · 23 November 2019

Agent replied · 6 July 2023

Thank you for taking the time to leave us your five star review. We're glad you had such a positive experience working with Jessica, Laura, Sam and the team.

5/5

Trustpilot

So easy and stress free sale.

SDL suctions sold my former clothes shop which I owned for many years. I had two sales fall through previously and my friend told me about auction. I contacted SDL Auctions and spoke to Chris Theocharides and he came out to look at the property. He explained the market and why the guide price needed to be at the level suggested by himself. There was no hassle no offers that amounted to nothing which I had with my old agent and no worrying !!!. Would recommend auction as a way to sell its far better.

James · 17 November 2019

Agent replied · 6 July 2023

What a wonderful five star review! Congratulations on the sale of your property. It's great to hear that you enjoyed working with Chris and the team and you received the outcome you were hoping for. Thank you for the recommendation!

5/5

Trustpilot

PROFESSIONAL SERVICE FROM SDL

First time selling a house through auction and it was extremely easy with SDL. Jessica was my POC from SDL and was excellent - she chased things up with the letting agents and solicitors throughout the process to ensure that the sale was completed within 40 days of the initial offer being accepted. Also used the solicitors (Switalskis) recommended by SDL who were very good. Costs were straightforward and the sale was extremely quick. Would recommend SDL to anyone who wants a quick and uncomplicated house sale.

Victor · 11 November 2019

Agent replied · 6 July 2023

Thank you Victor. We're thrilled to read that you've received such an amazing service from Jessica during your sales process. We've passed on your comments. Thank you for taking the time to leave us your review and we look forward to working with you again soon.

5/5

Trustpilot

Outstanding…

I can’t thank Andy and his team enough for their incredible work they did for us to sell our property. The whole process was carefully explained, our expectations managed and we were communicated with on everything daily. Highly recommend Andy and SDL to anyone wanting to buy or sell using an experienced and highly professional firm.

Amy · 31 July 2023

Agent replied · 30 September 2023

Hi Amy, thank you so much for the wonderful review. We're really pleased you had such a great experience working with Andy and the team. Congratulations on your sale!

4/5

Trustpilot

Fairly straightforward process and very…

Fairly straightforward process and very supportive staff.

Riaz · 1 October 2026

Agent replied · 6 July 2023

Thank you for your review. It's great to hear you enjoyed your auction experience. If there's anything we could have done to make your experience a 5-star one, please let us know.

5/5

Trustpilot

Helpful and easy to deal with

AFDAL · 6 October 2026

Agent replied · 11 October 2026

Thank you for your 5 star review!

5/5

Trustpilot

Our process was slightly different from the usual bidding format.

Our process was slightly different from the usual bidding and this was our first experience of purchasing a property in this manner. The staff at SDL, Dean Slack, Steph Watson, Chris Theocharides and Katy guided me through the whole process, answering all my concerns with kindness and patience. They followed up every aspect of the sale, emailed details promptly and brought it all to a very satisfactory conclusion. SDL are lucky to have them! Felicity and Brian Grice

Felicity · 13 December 2024

Agent replied · 22 December 2024

Thank you for your 5 star review! It's great to hear you had such a good experience with Dean, Steph, Chris, Katy and the team.

5/5

Trustpilot

Right from the start everything went…

Right from the start everything went smoothly and without a hitch. I felt that I was in good hands throughout the sales process. Mr. A.V.Knight.

Mr.A.V · 30 May 2026

Agent replied · 9 June 2026

Thank you for your 5 star review!

5/5

Trustpilot

SDL auction sale

Having experienced both selling and buying with a multitude of auction houses, SDL really stood out. For some time now I have had good correspondence with Sam, whose been great. Specifically for our April lot, we dealt with Jim. Jim was exceptional throughout! Not only was his service and communication second to none, his hard work helped us achieve beyond what we could have hoped for! Highly highly recommend both Jim, Sam and SDL

James · 30 April 2021

Agent replied · 6 July 2023

Hi James,Thank you for taking the time to leave us such a great 5-star review. It's fantastic to read your comments regarding Jim, Sam and the rest of the team - we've shared this with them now. Best wishes,SDL Property Auctions

5/5

Trustpilot

Easy to register and very informative

Paul · 1 October 2026

Agent replied · 11 October 2026

Thank you for your 5 star review!

5/5

Trustpilot

Fantastic liaison with the guide person…

Fantastic liaison with the guide person from BTG they helped me so much with the property purchase among sure we had everything in place to get the property.

Sim · 1 May 2026

Agent replied · 9 June 2026

Thank you for your 5 star review!

5/5

Trustpilot

SDL Auctions were brilliant throughout…

SDL Auctions were brilliant throughout the handling, interface and management regarding my property sale.Being new to the Auction world, the advise and input from Carl Finch was extremely useful in helping us to understand the processes.On the day, Andrew the auctioneer was outstanding!Thank to all the team that made it a successful day for us.I would not hesitate to recommend SDL Auctions if anybody is looking to sell their property through auction.EXTREMELY satisfied customer!

Sat · 26 February 2021

Agent replied · 6 July 2023

Hi Sat,Thank you for your lovely 5* review - we're so glad to have been able to help with your sale. It's especially lovely to hear your kind words about Carl and Andrew - your feedback's been shared with them and the rest of the team now. Best wishes, SDL Property Auctions

5/5

Trustpilot

Seamless Service. whole process of viewing and…

The whole process of viewing and bidding, which ever bidding method you choose was seamless. Alex facilitated viewing, at short notice, and was extremely helpful as was Elliot in securing our successful telephone bid. Costs were also transparent unlike other auction houses.

ANDY · 1 May 2024

Agent replied · 24 August 2024

Thank you for your 5 star review. it's great to hear you enjoyed your auction experience with Alex and Elliott and the team.

5/5

Trustpilot

Great experience

From initial contact to the auction, the service was amazing

Angela · 28 August 2026

Agent replied · 25 September 2026

Thank you for your 5 star review! We're pleased to hear you enjoyed your auction experience.

5/5

Trustpilot

Esy and quick process very good service

Customermukesh · 11 September 2026

Agent replied · 25 September 2026

Thank you for your 5 star review!

5/5

Trustpilot

Excellent experience

Excellent experience. Efficient service.

Customer · 30 September 2026

Agent replied · 6 July 2023

Thank you for your 5 star review. We're delighted to hear you enjoyed your auction experience.

5/5

Trustpilot

My first time at a property auction

My first time at a property auction. On the day the property did not reach the reserve. After showing interest It was promptly followed up by Sam Rashid. Sam talked me through the process and I gave my maximum offer. Despite resistance from the vendor and several hours later Sam managed to get the deal done that day... My advice is set your budget and get the expertise off SDL representatives to help you..... thanks Sam

Kev · 12 December 2019

Agent replied · 6 July 2023

Thank you for the five star review Kev. It's good to hear you received such a great service from Sam and the team. Congratulations on your purchase.

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