Trusted Agent profile · Leicester

SDL Auctions Graham Penny Leicester reviews

4.7

★★★★★ Excellent

797 reviews across 1 platform

Leicester, LE2 7FL

SDL Auctions Graham Penny's office in Leicester is rated 4.7 out of 5 across 797 reviews on 1 platform.

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Reviews

Every review we hold for the Leicester office, from every platform, shown as written. First names only.

5/5

Trustpilot

Perfect simply first class service all round

Hello first class and polite service in all departments every question and query answered,no legal jargon that might confuse you process very straight forward ,show them the property,they do all the rest(honest) and keep you informed all of the way through nothing is hidden all texting is replied,all documents sent to you,there is no pressure put on you through out the dealings with people up to the auction very comfortable experience ,a real pleasure to deal with them.

Stephen · 30 October 2020

Agent replied · 6 July 2023

Hi Stephen, thank you for taking the time to leave such a lovely 5-star review. We're glad we were able to help out - we pride ourselves on providing a great experience for our customers, and it's fantastic to see your comments. We've passed your comments onto the team now. Best wishes, SDL Auctions

5/5

Trustpilot

Great work by everyone involved

Great work by everyone involved. Big thank you to Andrew.

Jay · 5 July 2023

Agent replied · 26 July 2023

Thank you Jay for your 5 star review. We're glad you had such a great experience working with Andrew and the team.

1/5

Trustpilot

out of control amateurs

I was waiting for a property to go on the online auction,they said they had no legal pack and that was the delay. Then out of the blue i had a phone call telling me full and final offers by 4 pm that day if you want to offer you must sign papers to say you are happy to offer without the legal pack,they didn't even have a copy of the title or a plan of the property nothing. I had four hours of pressure and the fear of losing the property to find out what i could about the house, even with all of this risk i made the highest offer at one minute to 4 pm. then waited and waited and waited i then phoned them to be told sorry but they had a higher offer at 4.20 pm.I don't know the truth of what was happening or why.but this felt dishonest unorganized and very amateur I am seeing this sort of thing moor and moor The government need to stop this kind of unregulated and out of control behaviour

Ted · 6 March 2020

Agent replied · 6 July 2023

Dear Ted, We’re very sorry to read your comments and hear you had a poor experience with our company. This was quite an unusual scenario and something which was led by our vendor. We received an offer from someone that was prepared to buy the property without viewing the legal pack, which is highly unusual. The vendor was prepared to accept the offer so we wanted to ensure that everyone who had registered an interest in the property was given the same opportunity to make an offer. This was essentially an auction prior to the scheduled auction which did create a lot more work all round but was an important thing to do to ensure transparency for all involved. We have dramatically reduced the amount of properties we market without legal packs to try an avoid this situation moving forward. We do hope to be able to work with you again in the future.

5/5

Trustpilot

Great service!

We were very pleased that the process was very straightforward with little or no complexity.We sold our property at what we believe was a fair price for us and the buyer. Jim from SDL Auctions was always available to answer any questions and kept us updated throughout. It was a professional service delivered in a relaxed personable manner.Clive and Mandy Brookes

Clive · 30 March 2023

Agent replied · 6 July 2023

Hi Clive! Thank you for your wonderful review - and congratulations on your sale. It's great to hear you had such a positive experience with Jim and the team.

5/5

Trustpilot

Excellent experience…

First time I have used SDL property auctions the registration process was easy and straight forward and in the actual auction it was easy to bid on the lot I had registered for. The follow up was also quick and efficient overall a very good experience

Amanda · 29 March 2024

Agent replied · 24 August 2024

Thank you for your review. it's great to hear you enjoyed your auction experience - congratulations on your purchase!

5/5

Trustpilot

I have found the whole SDL team a…

I have found the whole SDL team a pleasure to deal with, specific mention has to go to Morgan & Thomas who have both guided me through the auction process, as I had a very limited knowledge prior to my dealings with them. We have closed out two successful auctions with another seven currently underway! My vendors have also found the SDL team approachable & informative in setting up/taking them through to completion via online auction. Which they have found to be a simple, speedy & effective way to sell their properties. Thanks for all the helpChris WilleyThornley Groves Estate Agents

Chris · 22 November 2019

Agent replied · 6 July 2023

Thank you for your five star review! We've passed your comments to Morgan, Thomas and the rest of the team. It's great to read things are going so well with your sales - long may it continue.

5/5

Trustpilot

Through the ups & downs of Auctioning…

Through the ups & downs of Auctioning the property, I was kept informed, a very thorough & helpful team made the process easy, A big thank you to all involved

Wendy · 19 December 2024

Agent replied · 22 December 2024

Thank you for your 5 star review!

5/5

Trustpilot

Excellent customer service from start…

Excellent customer service from start to finish. Thanks to Ray for making the process so easy and stress free. I’d definitely recommend using SDL and buying a property at auction the turnaround is super quick in just 28 days

Lisa · 26 August 2023

5/5

Trustpilot

Excellent service and great advice

Excellent service and great advice from Jim at SDL. Really helpful and clearly explained the auction process to me. Would definitely recommend. Thanks Jim

Gary · 2 November 2021

Agent replied · 6 July 2023

Hi Noah,Thank you for taking the time to leave us a lovely review, we're so glad to hear how helpful you found Jim. Best wishes, SDL Property Auctions

5/5

Trustpilot

Auction result.

This firm has always been in close contact with me the seller of a 150 year old house in London.The auctioneer was splendid and clear, not rushing the proceedings and finally patient enough to obtain the best possible price.Being able to watch on line was extremely helpful and I would certainly use this method of selling a property again.

BRIAN · 27 April 2023

Agent replied · 6 July 2023

Congratulations on your sale! Thank you for a great 5 star review. It was an exciting lot to work on and we all enjoyed watching it sell.

1/5

Trustpilot

AVOID AT ALL COSTS

AVOID AT ALL COSTS! THIS COMPANY IS A RIP OFF MERCHANT.Charges worked out to over 3.5% of the value of the property which were not clearly communicated till after the purchase.1. Auction Entry Fee2. Separate Auction Fee 3. SDL Commission (on top of the auction fee) 4. Sellers "standard" fees...not really sure what this was for but the only explanation my solicitor got from SDL was that it was a standard fee (hidden in the small print of the contract)Wouldn't buy through them again

Anjana · 27 August 2019

Agent replied · 6 July 2023

Hi Anjana. We’re sorry you felt the need to leave us a 1 star review. We offer a fully transparent auction service with all fees clearly displayed on our website, in our catalogue and in the legal packs for the properties we offer for sale. We would very much appreciate the opportunity to discuss this particular occasion with you to clear up any issues or bad feeling you have towards our business. If you’d like to email us at enquiries@sdlauctions.co.uk with your phone number, we will call you back. Best wishes, SDL Auctions

5/5

Trustpilot

Excellent first experience at auction

Although I was first to bid on the property, the bidding quickly went beyond my limit & I missed out buying it at the auction. However, it didn't reach the sellers' reserve & so remained available. I registered my interest with Sam Rashid but didn't think anything would come of it because there were too many unknowns for me to increase my offer & the seller seemed unwilling to budge. I was ready to walk away & look elsewhere but Sam really encouraged me to believe I had a chance & so I invested some time & money & tracked down various experts to advise me. This enabled me to tell Sam that I had some flexibility but only if the seller was prepared to move too.Sam worked her magic. She has been a pleasure & a privilege to work with. She was obviously working well within her area of expertise & experience. By showing me how to demonstrate I was serious & poised to exchange & by explaining my reservations to the sellers in such a way that they agreed to compromise too, Sam brought us to a position where we were both prepared to proceed. As a result, I have now exchanged contracts & am looking forward to completion in a few days time. I will then be the proud owner of my first property to be purchased via an auction.

Customer · 15 August 2019

Agent replied · 6 July 2023

Thank you for such a wonderful 5 star review!It's great to hear that you had such a positive experience working with Sam and the team - and congratulations on your purchase. We hope to see you in our auction room again soon.

5/5

Trustpilot

Efficient, effective, professional.

Excellent service from SDL Auctions for our property sale. From the first call with Jim Demitriou, all through the preparations, to the call within one hour of the auction to confirm the successful sale! Efficient, effective, professional.Added bonus of having the actual auction available online via video link....you have to watch the auctioneer, who is simply superb! Thank you SDL, will be happy to recommend you to others wanting a great auction service.

Helen · 24 June 2021

Agent replied · 6 July 2023

Hi Helen, Thank you for taking the time to leave us your great 5-star feedback! It's lovely to hear how helpful you found Jim and the team. Congratulations on your sale.Best wishes, SDL Property Auctions

5/5

Trustpilot

Great job by Corby

HiCoby who works for SDL Auctions did a fantastic job!It took 7 months to complete due to sellers solicitor just being unbelievably slow and un responsive. Corby kept on pushing and keeping my solicitor and myself in the loop. Thank you Corby for pushing and getting the sale through. Mark Hill

Mark · 29 May 2022

5/5

Trustpilot

Above and Beyond

Many thanks to Ruth who has been extremely helpful to us. Her knowledge and advice has been invaluable in regard to what has been a very difficult situation.

Marion · 24 September 2020

Agent replied · 6 July 2023

Hello Marion, thank you for your lovely 5-star review. Your feedback's been passed over to Ruth and the team now, and we're happy to have been able to help. Best wishes, SDL Auctions

5/5

Trustpilot

The company is very reliable and…

The company is very reliable and efficient

Altaf · 5 September 2025

Agent replied · 26 September 2025

Thank you for your 5 star review!

5/5

Trustpilot

Made selling a property easy.

Took all the worries of selling a property from us with ease. Would recommend this to everyone. The team kept us informed all the way from start to finish. Very professional service.

Mrs · 24 October 2024

Agent replied · 22 December 2024

Thank you for your wonderful 5 star review - and congratulations on your sale!

5/5

Trustpilot

Professional and helpful

The team, especially Sophie made the whole process as stress free as possible. I would definitely think about selling in this way again. Thank you

Julie · 9 May 2021

Agent replied · 6 July 2023

Hi Julie,Thank you for taking the time to leave us a 5-star review. It's great to hear how helpful you found Sophie!Best wishes, SDL Property Auctions

5/5

Trustpilot

Quality and value

SDL sold my house by online auction,they were both efficient and quick, particularly Rachel Clarkstone who was professional and friendly. I would use them again and would definitely recommend them.

Helen · 26 November 2019

Agent replied · 6 July 2023

Congratulations on the sale Helen - and thank you for the wonderful review for Rachel and the team.

5/5

Trustpilot

Thank you to all at sdl auctions

Thank you for your help in the final stages of selling moms property. Please pass on our thanks to scott and also neil tucker for recommending sdl auctions

Colin · 12 December 2024

Agent replied · 22 December 2024

Thank you for your 5 star review and congratulations on your sale!

5/5

Trustpilot

SDL auctions: an example of Excellence

Neal Hume and SDL auctions in general made a stressful process Stress Free! It is no exaggeration to say that SDL realised the full potential of my property. They were approachable, straight forward and accomodating. Everything that needed to be done was done with out any unnecessary fuss. They definitely deserve the 5* rating.Also I add that they did all this in the midst of the covid regulations!I would award 10* if I could.

Nic · 4 December 2020

Agent replied · 6 July 2023

Hi Nic,Thank you for leaving us such a lovely 5-star review. It's great to hear how helpful you found Neal and the team, we're really glad to have been able to help you and your property. Best wishes, SDL Property Auctions

5/5

Trustpilot

Great Team

This was my first experience of selling a property at auction and I was apprehensive, but as soon as I made contact with Carl Finch my concerns evaporated and I knew that it would end well, which it did. I cannot speak highly enough of Carl who guided us through the auction process in a very professional and experienced manner. Our thanks to the whole SDL Team, Ten out of Ten.Tony Mayland

T · 9 May 2021

Agent replied · 6 July 2023

Hi Tony,Congratulations on your sale! It's lovely to read how helpful you found Carl and the rest of the team, it's great to know that they were able to help with any concerns you had. Best wishes, SDL Property Auctions

5/5

Trustpilot

Great Team!

It was over easter week end bank holiday I have been dealing with Carl who acted has been a best negotiator and understood the buyer concerns and put it across very well to fall an agreed purchase. I feel the team at SDL is great and communicates well, considerate and always ready to answer any queries. Hats off! to Sarah Barfield who has been great. Big thanks to you all team. Chand

Chand · 6 May 2021

Agent replied · 6 July 2023

Hi Chand,Thanks so much for taking the time to leave us a lovely 5-star review. It's great to read about how helpful you found Carl and the rest of the team. Congratulations on your result!Best wishes,SDL Property Auctions

5/5

Trustpilot

Professional and friendly

Before and after the auction JIm was helpful and professional,talking and helping me through the process, even when I was having a wobble he was there with advice right up to the actual auction itself, would definitely recommend.

Ray · 27 June 2024

Agent replied · 24 August 2024

Thank you for your five star review!

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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