Every review we hold for the Leicester office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAmazed with the speed of move-in process, finished less than a week from the date we viewed the property.
Thanks Cassie for helping us out and the welcome pack 😍 loved it. …
Balu · 23 November 2023
Agent replied · 20 June 2024
Dear Balu Nandigam,
As the JLA Team, we are thrilled to receive your wonderful feedback. We take great pride in our efficient move-in process, and we're delighted that you found it to be exceptionally fast, with everything wrapped up in less than a week from your initial property viewing.
Cassie, one of our dedicated team members, played a crucial role in ensuring your smooth transition, and we're delighted that her assistance was valuable to you. Your satisfaction is our top priority, and we're pleased to hear that you loved the welcome pack, it's our way of extending a warm welcome to our valued clients.
Your positive comments inspire us to maintain our commitment to delivering outstanding service. If you have any further questions or require assistance down the road, please do not hesitate to reach out. We're here to assist you.
Thank you for choosing JLA, and we look forward to continuing to meet your needs in the future.
Warm regards,
The JLA Team
★★★★★ 1/5
GoogleI currently have a listed property with an online estate agent, (to rent) they have sent me 5 separate letters trying to get me to switch agents. It's a disgraceful way of doing business trying to snatch a client from another agent. If this is how you do business I feel sorry for your clients, 5 LETTERS WITHIN LESS THAN 1 MONTH. I FELT OBLIGED TO WRITE THIS REVIEW APPALLING SERVICE.
Kd · 13 June 2024
Agent replied · 20 June 2024
CHANGE YOUR AGENT: WHY EXPERIENCE MATTERS
Dear Kd,
Apologies for Any Inconvenience:
We're sorry to hear that our multiple letters have been overwhelming. Our intent is always to offer help rather than cause frustration.
Your Property's Extended Market Time:
It's unusual for properties to stay on the market for over a month in the current fast-moving environment. This could be an indication that your current agent isn't meeting the market dynamics effectively.
Why Choose Us?:
We are proactive, as evidenced by our consistent communication. Our goal isn't just to gain new clients but to offer a service that is efficient and responsive. We specialize in quickly connecting excellent tenants with great landlords, ensuring that both parties are satisfied.
Our Offer to You:
We invite you to experience the difference a proactive letting agent can make. Please give us a call to see firsthand how we streamline the rental process for our clients, ensuring quick and effective results.
Thank you for your feedback, and we hope to have the opportunity to demonstrate our commitment to excellence in the letting industry.
Best regards,
JLA Team
★★★★★ 5/5
GoogleI saw the house 52 Stuart Street, LE3 ODU which I liked very much because Manisha explained the house to me very well. I wanted to buy this house but I wanted a house with 3-4 bedrooms.
have a nice viewing of house with the help of manisha.
I hope that soon I will find a good house through your agency
Thank you again Manisha☺️
Rajdeep · 22 September 2024
Agent replied · 22 October 2024
Dear Rajdeep,
Thank you for your wonderful 5-star review! We're thrilled to hear that you had a great viewing experience with Manisha at 52 Stuart Street, and we're glad she was able to provide you with all the information you needed. Although this house wasn't the perfect fit, we're excited to help you find the ideal 3-4 bedroom home soon.
We appreciate your kind words and look forward to continuing to work with you!
Best regards,
The JLA Team
★★★★★ 5/5
GoogleManisha was a lovely tour guide, very informative and lovely throughout. Great viewing!
Tatenda · 19 November 2024
Agent replied · 10 December 2024
Dear Tatenda,
Thank you for your fantastic review! We're thrilled to hear that Manisha made your viewing experience informative and enjoyable. We’ll pass on your kind words to her, it’s always wonderful to hear when our team members make a difference.
Thanks again for choosing JLA, and please don’t hesitate to reach out if you need further assistance!
Warm regards,
The JLA Team
★★★★★ 5/5
GoogleGeorgina is the best… I don’t understand how she manages to cope with her busy work life and provide an excellent service at all times. Beautiful personality, huge commitment, tolerant, well spoken… simple… she is the best #Georginathebest!
Claudia · 21 June 2023
Agent replied · 20 June 2024
Dear Claudia Palomino,
Thank you for taking the time to leave us a review. We're thrilled to hear that you had a positive experience with Georgina. It's wonderful to know that she has been able to provide you with excellent service consistently.
We agree with you completely, Georgina is truly the best! Her beautiful personality, commitment, tolerance, and excellent communication skills are some of the qualities that make her stand out. We are fortunate to have her as part of our team.
Your kind words and recognition of Georgina's efforts mean a lot to us. We will make sure to pass on your appreciation to her. It's our goal to provide exceptional service, and feedback like yours inspires us to continue delivering the best experience to our valued clients.
Once again, thank you for choosing our services and for your wonderful review. If you ever need any further assistance, please feel free to reach out to us. We're here to help.
Warm regards,
Johal Letting Agents
★★★★★ 5/5
GoogleManesha was very helpful and made us feel welcome. The property was lovely and well built!
Jonah · 22 September 2024
Agent replied · 22 October 2024
Dear Jonah,
Thank you for your fantastic 5-star review! We're so pleased to hear that Manisha made you feel welcome and was helpful during your visit. It's great to know you found the property lovely and well-built. We truly appreciate your feedback and look forward to assisting you again in the future!
Best regards,
The JLA Team
★★★★★ 5/5
GoogleThe staff is excellent and professional. Aryan, Manisha and Luara all have strong good customer care. Especially Laura at the office polite and ever smilling.
Regis · 22 March 2024
Agent replied · 20 June 2024
Dear Regis,
Thank you for your excellent review! We're delighted to hear that you found our staff to be professional and that Aryan, Manisha, and Laura provided strong customer care. It's great to know that Laura, in particular, made a positive impression with her politeness and constant smile.
If you need any further assistance, please don't hesitate to reach out.
Best regards,
The JLA Team
★★★★★ 5/5
GoogleThanks to Grick and Karan we got the property. The all process was really smooth. I will definitely recommend JLA.
Zulfiqar · 24 August 2025
★★★★★ 5/5
GoogleLovely experience! Manisha was helpful, efficient, and made everything easy. Highly recommend!
Kenneth · 25 October 2024
Agent replied · 8 November 2024
Thank you, Kenneth, for your wonderful review! We're thrilled to hear that you had a great experience with us and that Manisha made everything easy and efficient for you. Your recommendation means a lot to our team! ⭐
★★★★★ 1/5
GoogleWould have been a good experience with them if they paid our deposit back. It has been more than a month since they are "processing" and "waiting on the landlord" to give our entire flat our deposit back. Would not recommend if you value your money as student tenants.
Update:
Hi. Thank you for getting back.
I did email / "reach out to you'll" on the 15th of July, called twice before sending another email on the 4th September enquiring when I will get the deposit. To which you'll did not respond to may I add. You'll only started to respond after I sent a 'letter before court order' on the 16th of September. And today (19th September) I got the confirmation from your team that my deposit will be back into my account in 2-3 working days.
PS: this review was written two weeks ago when no one was getting back to me or my flatmates leaving us confused if we will get our deposit or not all.
Thank you for assisting and handling this matter.
Aru · 24 September 2023
Agent replied · 20 June 2024
Hi Aru,
We are sorry to hear about your frustration regarding the deposit return. We understand that it is a significant amount of money, especially for student tenants. Please be assured that the checkout was done and forwarded to the landlord to propose deductions. These have been forwarded to you as well. There is a process to follow, and you were clearly instructed on how to hand the property back. If there is no agreement between you and the landlord, it can take time, and we merely mediate to find the best solution for both parties. We value your money and are doing our best to resolve this situation as quickly as possible. It is always better to reach out to us directly for assistance and to gain a better understanding of the situation rather than just leaving a review. If you have any further questions or concerns, please do not hesitate to contact us directly.
Best regards,
The JLA Team
★★★★★ 5/5
GoogleHad an appointment to see a property Manisha was very nice explained everything in detail thanks Manisha
Mandeep · 26 July 2024
Agent replied · 22 November 2024
Hi Mandeep,
We're thrilled to hear about your positive experience with Manisha during your property viewing. Our team always strives to provide detailed and helpful service, so it’s great to know she hit the mark. If you have any more questions or need further assistance, feel free to reach out.
Best regards,
The JLA Team
40 The Parade, Oadby, GB
★★★★★ 5/5
GoogleManisha is super helpful and friendly! Any problems she will try her best to sort it out!!
J · 26 July 2024
Agent replied · 22 November 2024
Hi J S,
It’s wonderful to hear that Manisha has been so helpful and friendly during your experience with us! We always strive to address any issues and make sure our clients are well taken care of. If you ever need anything else, just give us a shout. Thanks for taking the time to share your feedback!
Best wishes,
The JLA Team
★★★★★ 5/5
GoogleGrickleean was viewed the property she is so kind and helpful.
Betcy · 25 October 2024
Agent replied · 8 November 2024
Thank you, Betcy! We're thrilled to hear that Grickleean provided you with a positive experience during the property viewing. She always aims to be kind and helpful to everyone she meets. If there's anything more we can do for you, feel free to reach out. 😊
Best regards,
The JLA Team
★★★★★ 5/5
Googlereal estate agency, very professional, I recommend Daniel and Monica who really supervised our file to perfection, from the beginning until the signing of the contract.very smooth transaction around an excellent coffee.
Many thanks .
MJ · 21 June 2023
Agent replied · 20 June 2024
Dear MJ 69,
Thank you for your review and for recommending our real estate agency. We are thrilled to hear that you had a positive experience working with Daniel and Monica.
Our team takes pride in providing professional and attentive service to our clients, and we're delighted that they supervised your file to perfection throughout the entire process, from the initial stages to the signing of the contract. We understand the importance of a smooth transaction, and we're glad that we were able to deliver that to you.
We're also happy to hear that you enjoyed an excellent coffee during your time with us. We believe that creating a comfortable and welcoming environment is essential in providing a positive customer experience.
Your kind words are greatly appreciated, and we will make sure to pass on your thanks to Daniel, Monica, and the rest of our team. It was a pleasure working with you, and we're grateful for the opportunity to assist you with your real estate needs.
If you have any further questions or require our services in the future, please don't hesitate to reach out. We're always here to help.
Warm regards,
Johal Letting Agents
★★★★★ 5/5
GoogleAgent Manisha is very helpful and professional. We had a really good experience.
Omshanthi · 22 September 2024
Agent replied · 22 October 2024
Dear Omshanthi,
Thank you for your kind 5-star review! We're thrilled to hear that you had a great experience with Manisha and found her helpful and professional. Your feedback means a lot to us, and we look forward to assisting you again in the future.
Best regards,
The JLA Team
★★★★★ 5/5
GoogleGreat viewing, thanks to Grickleean.
Oli · 15 January 2025
Agent replied · 22 January 2025
Dear Oli,
Thank you for your 5-star review! We’re so pleased to hear you had a great viewing experience with Grickleean. Your feedback is greatly appreciated, and we’re glad we could assist you.
If you have any further questions or need support, feel free to reach out!
Best regards,
The JLA Team
★★★★★ 3/5
GoogleAryan was polite and courteous whilst taking the 360 pictures for our inspection today.
We have had issues with other members of staff being disrespectful whilst in the property, such as deliberately speaking in different languages to speak about us as tenants and the property. But Aryan was very polite.
Odinson · 26 June 2024
★★★★★ 5/5
GoogleManisha was really great and helpful.
Enongene · 22 December 2024
Agent replied · 22 January 2025
Dear Enongene,
Thank you for your 5-star review! We’re delighted to hear that Manisha provided great and helpful service. She always strives to ensure a positive experience for our clients.
If there’s anything more we can assist you with, please don’t hesitate to contact us.
Best regards,
The JLA Team
★★★★★ 5/5
GoogleGrickleean was so polite and cooperative. Professional in doing her job
Bih · 22 September 2024
Agent replied · 22 October 2024
Dear Bih Honorine,
Thank you for your wonderful 5-star review! We're delighted to hear that Grickleean provided polite, cooperative, and professional service during your experience. We truly appreciate your kind words and look forward to assisting you again in the future.
Best regards,
The JLA Team
★★★★★ 5/5
GoogleManisha was very helpful and provided support throughout the whole process.
Prosper · 22 September 2024
Agent replied · 22 October 2024
Dear Prosper,
Thank you for your wonderful 5-star review! We're delighted to hear that Manisha was helpful and provided support throughout the entire process. Your feedback is greatly appreciated, and we're always here to assist you with anything you may need in the future.
Best regards,
The JLA Team
★★★★★ 5/5
GoogleManisha was great. Wonderful service, thank you.
Matt · 19 November 2024
Agent replied · 10 December 2024
Dear Matt,
Thank you so much for your kind review! We're delighted to hear that Manisha provided you with wonderful service. We’ll be sure to pass along your compliments to her, it’s always rewarding to know when our team has made a positive impact.
Thank you for choosing JLA!
Warm regards,
The JLA Team
★★★★★ 5/5
GoogleManisha was helpful and she communicated very well and answered all our questions politely.
Tonia · 26 July 2024
Agent replied · 22 November 2024
Hi Tonia,
We're thrilled to hear about your positive experience with Manisha! It's great to know that her helpfulness and clear communication made a difference for you. We always aim to ensure all your questions are addressed with the utmost politeness and professionalism. If there's anything else you need or any more questions pop up, feel free to reach out.
Warm regards,
The JLA Team
40 The Parade, Oadby
★★★★★ 5/5
GoogleCassie was great with me. Advised me so well over the phone and made me feel really comfortable! Thank you for helping me and your great advice throughout the whole process.
Georgina · 26 July 2023
Agent replied · 20 June 2024
Thank you so much, Georgina Evans, for your fantastic review! ⭐⭐⭐⭐⭐ We greatly appreciate your feedback and are thrilled to hear about your positive experience with Cassie.
Cassie is dedicated to providing excellent service, and we're delighted that she was able to advise you well and make you feel comfortable throughout the process. Your satisfaction is our top priority, and we're glad that Cassie's guidance and support had a positive impact on you.
If there's anything else we can assist you with, please don't hesitate to reach out to us. We're here to provide exceptional service and support throughout your property journey.
Once again, thank you for your kind words and for acknowledging Cassie's great advice and assistance. We sincerely appreciate your support and look forward to serving you again in the future.
★★★★★ 1/5
GoogleAbsolutely Useless no one has a clue whats going on The maintenance team are a disgrace and absolutely Useless They have no clue how to do there job Wouldn't recommend This company
Darren · 21 June 2023
Agent replied · 20 June 2024
we are not maintenance company, you have us confused with another company as we cannot see you as our client on our system. if you unsure then contact us on 0116 296 6888 to discuss this further.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.