JLA Johals Letting Agents Leicester reviews

Dear Enny, Thank you for your 5-star review! We’re delighted to hear that Manisha was helpful, informative, and kind during your house viewing. It’s great to know you had a positive experience. If there’s anything more we can assist you with, please don’t hesitate to reach out. Best regards, The JLA Team

Dear Islam, Thank you for your feedback. We are sorry to hear that you feel this way, but we must address some inaccuracies in your review. Firstly, our records show that no health and safety issues were reported to us through our online portal, where all maintenance requests are logged and tracked. We take these matters very seriously and always strive to address them promptly. Regarding your deposit, deductions were made due to property condition issues which you did not agree with. You then raised a dispute with a different company, of which we had no prior knowledge. After three months of no response from you, the Tenancy Deposit Scheme (TDS) released the deposit to the landlord, in accordance with their procedures. Concerning the gas safety check, numerous requests to gain access were made which were not adhered to. Therefore, as a matter of urgency for your safety, the check was planned with adequate notice. We strive for clear communication and a transparent process and regret that your experience did not reflect this. We wish you all the best in your future renting endeavors. Best regards, The JLA Team

Thank you, Sulait, for your kind words and 5-star review! We’re thrilled to hear that Manisha was able to assist you so effectively and respectfully. Providing a lovely environment and exceptional service is what we strive for, and it’s wonderful to know we’ve met your expectations. We look forward to assisting you again in the future! - JLA Team

Dear Samia, Thank you so much for your kind words! We’re delighted to hear that Manisha was able to assist you throughout the moving-in process and that you had such a positive experience. We’ll be sure to pass on your lovely feedback to her. If there’s anything else we can do to help, please don’t hesitate to reach out. Wishing you all the best in your new home! Kind regards, JLA Team

Thank you, M Abbakyari, for your kind review! We’re delighted to hear that Grickleean made your viewing experience welcoming and professional, answering all your questions with care. She truly enjoys helping clients feel comfortable and well-informed throughout the process. If there’s anything more we can assist you with, please don’t hesitate to reach out. Best regards, The JLA Team

Thank you so much for your feedback, Best wishes, Georgina &Team Johals

Dear Peter, Thank you for your fantastic 5-star review! We're delighted to hear such kind words about Grickleean. She truly is great at what she does, and your feedback means a lot to us. If you need any further assistance, feel free to reach out anytime! Best regards, The JLA Team

Dear Saranga Kumara, Thank you so much for your fantastic 5-star review! We are delighted to hear that you had a great experience, and we truly appreciate your kind words about the excellent support and service provided by Manisha Liyanage. At JLA, we are committed to delivering outstanding service, and your feedback is incredibly encouraging. We're grateful for your trust in us and look forward to assisting you again in the future. Best regards, The JLA Team

Dear Fred, Thank you for your fantastic 5-star review! We're thrilled to hear that you had such a great experience with Grickleean and enjoyed the viewing. We truly appreciate your recommendation and are delighted that you plan to work with us again. Your feedback means a lot to us and reinforces our commitment to providing excellent service. We look forward to assisting you in the future! Best regards, The JLA Team

Dear Madhav Maddy, Firstly, we would like to extend our sincerest apologies for the experience you've described. At JLA (Johals Letting Agents), we take all feedback seriously, and it is disheartening to hear that we did not meet your expectations. Regarding the deposit, we adhere strictly to the Deposit Protection Scheme regulations, and any deductions are made based on the property's condition at the end of tenancy compared to when it was rented. If there are discrepancies or delays, it is not our practice, and we are committed to investigating and resolving such issues promptly. Our goal is to continuously improve our services and customer satisfaction. We have taken note of your feedback and are looking into it as a matter of priority. We are committed to providing quality homes and professional service, and it seems we have fallen short in your case. Please reach out to us directly at your earliest convenience. We would value the chance to speak with you to resolve any outstanding issues and hopefully restore your faith in our agency. Thank you for bringing this to our attention, and we hope to hear from you soon. Warm regards, The Team at JLA (Johals Letting Agents)

Dear Georgia Thompson, We regret the issues you've faced. It's important to note that our hands are tied regarding the landlord's choice of contractors, and we ask for your understanding in this matter. Regarding communication, our records show that our contractor attempted to reach you last Friday, but unfortunately, there was no response, leading to a missed appointment. We stress the importance of open and prompt communication to avoid such situations. Please contact us directly to discuss and swiftly resolve these matters. Best regards, The JLA Team

Dear Syed Tariq Ali, Thank you so much for taking the time to leave us a wonderful review! We greatly appreciate your kind words and feedback. We are thrilled to hear that Mr. Noman provided you with excellent service. At JLA (Johals Letting Agents), we take pride in having a team of dedicated professionals who go the extra mile to assist our clients. Mr. Noman is indeed a valuable member of our team, always striving to exceed expectations and provide exceptional service. We are delighted that he was able to assist you in every possible way and add value to your experience with us. Your satisfaction is our top priority, and we will continue to work hard to ensure that we consistently deliver outstanding service. Thank you once again for your trust in JLA and for choosing us as your letting agents. If you need any further assistance, please do not hesitate to reach out to us. We look forward to serving you in the future. Best regards, Johals Letting Agents

Thank you, John, for the great feedback! We’re so pleased to hear that Manisha made your viewing experience enjoyable and helped spark your interest in the property. She’s dedicated to making every visit informative and welcoming. If there’s anything further we can help with, please don’t hesitate to get in touch. Best regards, The JLA Team

Dear Fayas, Thank you for your kind 5-star review! We're delighted to hear that Grickleean's communication and insights made a positive impact throughout the process. At JLA, we strive to keep everything clear and smooth for our clients, and it's fantastic to know we met your expectations. We truly appreciate your feedback and look forward to assisting you again in the future! Best regards, The JLA Team

Dear Rushna, Thank you so much for your 5-star review! We're delighted to hear that Manisha provided a great experience during your viewing. She always strives to make the process smooth and enjoyable. If you need any further assistance, feel free to reach out to us. Best regards, The JLA Team

Hi Rupesh, Hip Hip Hooray! 🥳 Thank you for the brilliant five-star review! We're delighted to hear about your positive experience with our superstar, Ravina. From the get-go, she's been on a mission to evaluate, detail, and promote your commercial/residential property, and it's fantastic to hear that it's now in the process of being rented. 🏠 Timely updates and helpful guidance are part of the package, and we're so glad you appreciated Ravina's efforts. Your kind words are the wind beneath our wings, and we're here for you whenever you need us. 🕊️ Thank you for being amazing! Best wishes and virtual hugs, The JLA Team 🤗✨

Hi Sanadia, Yay! 🌟 We are so pleased to read your wonderful review and are delighted that you found the rental process smooth. Professionalism and prompt responses are top priorities for us, and we're thrilled that Cassandra was able to deliver on those fronts. It's always our goal to make the process as seamless as possible for our clients. Thank you for your kind words, and we hope you enjoy your new home! Best wishes and happy living, The JLA Team 🏠💖

Dear Isaac McKenzie, Thank you for sharing your recent experience with us, and we sincerely apologize for any inconvenience you've encountered during the application process. We take all feedback seriously, and we would like to address your concerns. It is our standard procedure to conduct thorough reference checks as part of the application process to ensure a smooth and successful tenancy for both tenants and landlords. In your case, we encountered difficulties during the referencing process, specifically related to credit and CCJ disclosures, which were not initially provided. We extended the opportunity to secure a guarantor; however, regrettably, they were unable to meet the referencing requirements as well. In line with industry practices, we must prioritize the best interests of all parties involved, including our landlords. As a result, we were unable to proceed with the application and had to withhold the holding deposit accordingly. We understand your frustration, and we encourage you to contact the referencing agencies directly for more information regarding the declined application. We believe in transparency and accountability and want to ensure you have access to all relevant details. We genuinely wish you the best of luck with your future housing endeavors, and we apologize that, on this occasion, we were unable to assist you further. We value your feedback and will continue to work towards improving our services. Sincerely, JLA Team