Every review we hold for the Leicester office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAvoid this lettings agency! They made life very difficult for us and it seems as though they don’t actually want to let any properties, going out of their way to make it difficult. Whenever we rang, the answer was always ‘someone will ring you back’, to which no one ever did and whenever details were promised we never got them. After viewing a property and showing interest, we signed an application form (which they also signed!) and that’s where it went downhill. They put the price of the rent up by £150 per month as soon as they found out we were not a family, which was made very clear to them when we viewed the property and they said this wouldn’t be an issue. At no point were we made aware the property was aimed towards letting to a family. They were told multiple times both via email and in person that we were students and they always said this wasn’t a problem, which we have in writing. They clearly had never discussed the rental price with the landlord properly as during the whole advertisement period the price was set at the same, and only after we had shown interest and said we wanted the property did they contact the landlord 3 days after to discover they wanted more rent for students/professionals. This was also only made clear to us at the end of a text message that was about something different and was supposed to be a call back anyway, which they never did. We wasted 5 days of our property search with an incompetent company who went out of their way to make it difficult for any process to be fulfilled. It eventually took us going into the office and talking to Harry, the managing director, who was the only helpful person in this company to finally get an answer as no one in the lettings department wanted to help.NegativeResponsiveness, Professionalism
Alex · 21 June 2022
★★★★★ 5/5
GoogleWe had viewed the property with Grickleean.. she explained everything about the property.. it was very clear and very transparent.. Also very friendly..
Naresh · 9 August 2025
★★★★★ 5/5
GoogleReally lovely experience, everyone was very helpful and friendly. They made the process very easy and kept us in the loop every step of the way, answering any questions we had.
Shannon · 23 November 2023
Agent replied · 20 June 2024
Dear Shannon Kelly,
As the JLA Team, we want to express our sincere gratitude for taking the time to share your positive experience with us. We are delighted to hear that you had a really lovely experience and that our team was able to assist you effectively throughout the process.
Our commitment is to provide exceptional service, and it's rewarding to know that our efforts in keeping you informed and answering your questions have made your journey with us a pleasant one.
Your feedback inspires us to continue delivering the highest level of service and support to all our clients. If you ever have any more questions or need assistance in the future, please do not hesitate to reach out. We are here to help.
Thank you for choosing JLA, and we look forward to being of service again in the future.
Warm regards,
The JLA Team
★★★★★ 5/5
GoogleInspection was excellente,very kind lady called Manisha
Thank you
Fatima · 28 March 2024
★★★★★ 5/5
GoogleMy inspection with Grickleean was great
Erva · 23 May 2024
★★★★★ 5/5
GoogleManisha was very helpful
Francy · 19 June 2024
★★★★★ 5/5
GoogleIt has been great by the worker Aryan coming to have a look at the house .
Benedicta · 4 August 2024
Agent replied · 22 October 2024
Dear Benedicta,
Thank you for your 5-star review! We're pleased to hear that Aryan provided a great experience during the house inspection. We appreciate your feedback and look forward to assisting you in the future!
Best regards,
The JLA Team
★★★★★ 1/5
GooglePaid deposit and agreed date to move in... was rang ten days before this and was told to pay a full months rent or they would put the property back on the market. Awful company and they don’t even know their own rules! Lost money but worth it to NOT rent from Mr money stealing Johal.
83N · 21 June 2020
Agent replied · 20 June 2024
Hi Benjamin, as explained we need cleared funds in our account before we issue you with contract. you were given ample opportunity to decide a move in date and you kept delaying it, as you were explained we cannot have empty property and hold it forever. we do wish you well in your new property. Thank you!
★★★★★ 5/5
FacebookI was under pressure to look for a flat to move in during the tough pandemic. But Johals was there to help me perfectly! I gave a call to them and they found a perfect flat for me within one day. The property is nice and perfect. I recommend this agent 100% surely😄
Ho · 16 March 2021
Agent replied · 22 October 2025
Thank you so much for your fantastic feedback, we're so pleased to hear that we could help you to find the perfect flat for you! Please don't hesitate to call if you ever need anything. Best wishes, The Johals Team
★★★★★ 5/5
GoogleWow...incredible efforts by them..
Got a letting which was given to us in a high class! They are very friendly and very dedicated to help the customers all the time. Best agency for every student..
Pradeep · 21 June 2023
Agent replied · 20 June 2024
Thank you for your kind words Team Johals.
★★★★★ 5/5
GoogleManisha is professional.
Wei · 13 June 2024
★★★★★ 5/5
GoogleHappy with the dealings. Especially Ms Grickleen. Thank you so much. Really appreciated.
Rose · 22 September 2024
Agent replied · 22 October 2024
Dear Rose and Cherry,
Thank you for your fantastic 5-star review! We're so pleased to hear that you were happy with the service, especially with Ms. Grickleen. Your appreciation means a lot to us, and we look forward to assisting you again in the future.
Best regards,
The JLA Team
★★★★★ 5/5
GoogleTimely feedback via mail and text messages makes JOHALS standout... Also, the relation with 3rd parties for ease of making the customer experience cool is visible and captivating. All came with faster reference process that never keep you waiting for ages..I will recommend them.... ❤️
Yussuf · 21 June 2022
Agent replied · 20 June 2024
Thank you so much for your feedback, we're glad Suman and our team could help you! Best wishes, Team Johals
★★★★★ 5/5
GoogleGraclin she is very kind and very supportive.
Patel · 4 December 2024
Agent replied · 10 December 2024
Thank you so much for your lovely review, Drasti! We’re thrilled to hear that Grickleean provided you with kind and supportive service. At JLA, we pride ourselves on delivering exceptional care to our clients, and it’s always wonderful to see this recognised. If you ever need anything in the future, please don’t hesitate to reach out.
Best wishes,
The JLA Team
★★★★★ 5/5
GoogleNice property listing and helpful staff like Grickleean
Murtaza · 3 December 2024
Agent replied · 10 December 2024
Thank you, Murtaza, for your wonderful 5-star review! We’re thrilled you found our property listings appealing and that Grickleean and the team were helpful. Your feedback means a lot to us at JLA, and we look forward to assisting you again in the future!
★★★★★ 1/5
GoogleWent on a viewing for a student house with a friend, we decided we liked it, even though the place was misleadingly advertised (one of the rooms pictured was in the basement with a 5ft high ceiling), so said we'd take it. They said great, and told us both to send a deposit.
We didn't hear from them for a week, so we assumed they were just getting the paperwork sorted, but then we got a *text* to tell us we never actually had the place, we'd just put through an "application" that had been rejected by the landlord (the landlord who had never met us) with the inference being that they had taken deposits from multiple groups, knowing full well the majority would be rejected. (which I now understand to be illegal, according to another letting agents). I would also ask how we managed to be rejected without ever having met the landlord.
We lost a weeks worth of searching, and have still not found a place to live. It took another full week for us to get our money back.NegativeResponsiveness, Quality, Professionalism
Oliver · 10 January 2022
★★★★★ 5/5
GoogleThanks to manisha and grickleean for helping me finding a new flat which is great and the service they provided was great
Kunal · 22 March 2024
Agent replied · 20 June 2024
Hello Kunal Khandelwal,
Wow, thanks a bundle for the stellar review! 🌟 We're over the moon to hear that Manisha and Grickleean were your guiding stars in the quest for your new flat. It's fantastic to know that you're thrilled with your new place and the service you received.
At JLA, we believe finding a new home should be more fun than a barrel of monkeys, and it sounds like we hit the nail on the head for you. We'll definitely pass your kudos along to Manisha and Grickleean, they'll be chuffed to bits!
If you ever need anything else or just want to share more fun moments, we're all ears (and smiles). Here's to many happy memories in your new flat!
Cheers and confetti,
The JLA Team 🎉
★★★★★ 5/5
GoogleHad a great experience as we just recently rented a property from them. Manisha helped us and also other management was great…
Loveleen · 22 March 2024
Agent replied · 20 June 2024
Dear Loveleen,
Thank you for your wonderful review! We're thrilled to hear that you had a great experience renting a property from us. It's fantastic to know that Manisha and our management team were able to assist you effectively.
If you need any further assistance, please don't hesitate to reach out.
Best regards,
The JLA Team
★★★★★ 5/5
GoogleNomaan did my viewing today and he was so good at what he does. He explained everything thoroughly and was very helpful in all parts of the process. Would definitely Recommend ☺️
Bilkis · 26 July 2023
Agent replied · 20 June 2024
Dear Bilkis Zaveri,
Thank you for leaving us a ⭐️⭐️⭐️⭐️⭐️ review! We greatly appreciate your feedback and are thrilled to hear about your positive experience with Nomaan.
At JLA (Johals Letting Agents), we strive to provide exceptional service, and we're delighted that Nomaan did an excellent job during your viewing. We're glad to hear that he explained everything thoroughly and was helpful throughout the entire process.
Thank you for recommending Nomaan and JLA. Your satisfaction is our top priority, and we will continue to work hard to provide the best service to our clients.
Once again, thank you for your kind words and for choosing JLA. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help.
Best regards,
Johals Letting Agents
★★★★★ 5/5
GoogleNice property ... Gud offer for me.
Grickleean .
Nirmal · 25 October 2024
Agent replied · 8 November 2024
Thank you, Nirmal, for your review! We’re glad you enjoyed the property and found a good offer. Grickleean always aims to provide the best experience possible, and we're pleased to know she made a positive impression. If there’s anything further we can help with, please don’t hesitate to reach out.
Best regards,
The JLA Team
★★★★★ 5/5
GoogleAryan
He is very nice and very friendly and even helpfull
Desai · 22 September 2024
Agent replied · 22 October 2024
Dear Desai,
Thank you for your fantastic 5-star review! We're thrilled to hear that Aryan provided you with friendly and helpful service. Your kind words mean a lot to us, and we'll be sure to pass along your feedback to him.
We look forward to assisting you again in the future!
Best regards,
The JLA Team
★★★★★ 5/5
GoogleSo much supportive for the students mainly
Best price
Best employees
Anoop · 22 September 2024
Agent replied · 22 October 2024
Dear Anoop,
Thank you for your wonderful 5-star review! We're delighted to hear that you found our services supportive, especially for students. It's great to know you appreciated our competitive pricing and the efforts of our team. We're always here to help and look forward to assisting you in the future!
Best regards,
The JLA Team
★★★★★ 5/5
GoogleGrickleean,
took her time and listened to the issues and was really helpful
Jaya · 21 August 2024
Agent replied · 22 October 2024
Dear Jaya,
Thank you for your fantastic 5-star review! We're so pleased to hear that Grickleean took the time to listen to your concerns and was able to assist you. Your feedback means a lot to us, and we're glad we could provide the support you needed.
Best regards,
The JLA Team
★★★★★ 1/5
GoogleLooking for any reason to not give a deposit back after leaving room in normal conditions after a year of using it and paying rent for that! Doesn't look like they really want to rent any property everything is so painful with them.
Bozena · 21 June 2022
Agent replied · 20 June 2024
Fake Review: we have checked and you are not our tenant or even registered with us. please refrain from leaving unsolicited reviews and check you are reviewing right agents. if you have any issue please contact our team on 0116 296 6888 to discuss. Thank you!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
