Every review we hold for the Leicester office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have been renting from First 4 Lettings for about 5 years now and I have all good things to say about them. The rent is very reasonable. Their maintenance and other services are very swift and reliable. They take Health and Safety …
Jesdan · 16 September 2025
Agent replied · 23 September 2025
Thank you so much for your kind words and for being with us for over 5 years! We’re delighted to hear that you’ve had such a positive experience with our team and services. Ensuring our tenants feel safe, supported, and satisfied is always … More
★★★★★ 5/5
GoogleSimran, Yash and Lewis are amazing! They really helped me and my group decide on a student house, was really friendly and efficient. I would 100% recommend as they were so helpful and accommodating.
Anya · 5 December 2025
Agent replied · 26 December 2025
Hey Anya,
Thank you so much for your kind words! We’re thrilled we could help you and your … More
★★★★★ 5/5
GoogleJust starting out with the agency but I must commend them on how smooth the process has been.
Robin was remarkably helpful with the viewing and readily available to respond to questions thereafter.
Abisoye · 27 March 2024
Agent replied · 24 August 2024
Dear Lawal,
Thank you so much for taking the time to share your positive experience with First 4 Lettings! We are thrilled to hear that your initial interactions with our agency have been smooth and that Robin has been remarkably helpful throughout the process.
We wish you all the best in your new home.
Best regards,
First 4 Lettings
★★★★★ 5/5
GoogleJust starting out with the agency but I must commend them on how smooth the process has been.
Robin was remarkably helpful with the viewing and readily available to respond to questions thereafter.
Lawal · 15 March 2024
Agent replied · 13 June 2024
Dear Lawal,
Thank you so much for taking the time to share your positive experience with First 4 Lettings! We are thrilled to hear that your initial interactions with our agency have been smooth and that Robin has been remarkably helpful throughout the process.
We wish you all the best in your new home.
Best regards,
First 4 Lettings
★★★★★ 5/5
GoogleThe team was very responsive from day 1, they were really good at communicating and I felt comfortable to ask all questions that I needed.
When I moved in Sharon was really amazing at actioning a few things to make sure my place was perfect.
Would totally recommend this agency.PositiveResponsiveness, Quality, Professionalism, Value
Ana · 25 August 2022
Agent replied · 13 June 2024
Hi Ana, thankyou for your kind words. Anything we can do to ensure you are quickly settled and comfortable is what we strive for. Thankyou for choosing us.
★★★★★ 5/5
GoogleThey are very professional and always here to help and resolve the issue. Jack is very cooperative in handling all maintenance issues.
Mudassir · 24 September 2024
Agent replied · 24 October 2024
Hi Mudassir, thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team, and we appreciate your recognition of Jack’s efforts. Our goal is always to provide prompt and professional service.
Kind Regards,
First 4 Lettings
★★★★★ 5/5
GoogleZoe is brilliant, I have worked along side Zoe as a Gas and plumbing contractor for a few years now, we trust each other to do a proper job for the LL and the tenant, Zoe is a good friend outside of work too.
Daniel · 14 June 2023
Agent replied · 13 June 2024
Hi Daniel, thanks for sharing your feedback on your long term relationship with Zoe as a friend and work colleague and the trust that continues to get works completed fast and efficiently for all our tenants and landlords.
★★★★★ 5/5
GoogleCompared to other letting agency i have used as a tenant. First 4 Lettings have been the most helpful reliable and helpful, Special thanks to Jack and Dechlan.
Khalil · 6 June 2024
Agent replied · 13 June 2024
Thank you for your review! We're thrilled to hear that you found First 4 Lettings to be the most reliable and helpful agency you have used. Our team will be delighted to know their efforts made a positive impact. We appreciate your feedback and look forward to continuing to provide excellent service.
Kind Regards
First 4 Lettings
★★★★★ 4/5
TrustpilotI reported a problem with my washing…
I reported a problem with my washing machine not working. The issue took a while to sort out. You do not appreciate how much you need a washing machine until it breaks down. Zoe and Dominka managed to sort this out for me. I know I have a working washing machine and a new fridge. Part of the wait was my fault and need to keep on top of my house keeping. My only issue was I didn't know why I was waiting so long. Sharon explained the issues to me and why it was taking so long to resolve. Communication was better after this. Thank you to Zoe, Dominka and Sharon and also the guy who fixed my washing machine.
Lisa · 1 February 2023
★★★★★ 5/5
TrustpilotVery helpful staff
Compared to other letting agency i have used as a tenant. First 4 Lettings have been the most helpful reliable and helpful, Special thanks to Jack and Dechlan.
Khalil · 2 June 2024
Agent replied · 27 July 2025
Hi Khalil,
Thank you for your review! We're thrilled to hear that you found First 4 Lettings to be the most reliable and helpful agency you have used. Our team will be delighted to know their efforts made a positive impact. We appreciate your feedback and look forward to continuing to provide excellent service.
Kind Regards
First 4 Lettings
★★★★★ 5/5
GoogleI viewed a property in Wigston yesterday, Robin has been brilliant from start to finish. We can’t wait to move in, great property, brilliant service and no over priced in the current market. Thank you again Robin.
Freya · 16 November 2023
Agent replied · 13 June 2024
Hi Freya, thank you for your positive review about Robin and his excellent service.
We hope you have a lovely stay in your new property.
Kind Regards
First 4 Lettings
★★★★★ 5/5
GoogleFirst 4 lettings service has always been thorough, efficient and friendly !! Declan and team have found us reliable tenants very quickly. Nothing is too much trouble - highly recommended 😀 …
Kiera · 14 February 2024
Agent replied · 13 June 2024
Dear Kiera,
Thank you so much for your kind words! We greatly appreciate your positive feedback about our letting services. It's wonderful to hear that you find us thorough, efficient, and friendly.
We're delighted to know that we've been successful in finding reliable tenants for you quickly. We believe in going the extra mile for our clients, and your satisfaction is our top priority.
Your recommendation means a lot to us, and we look forward to continuing to exceed your expectations in the future. If there's anything else we can assist you with, please don't hesitate to reach out.
Thank you once again for choosing First 4 Lettings.
Kind Regards
First 4 Lettings
★★★★★ 1/5
GoogleIn general, I do not recommend the First4lettings rental agency. I have experienced problems with their practices, especially when it comes to repairing defects - they are often only done momentarily. Lack of honesty in the approach to customers, which is a significant drawback. Additionally, they often do renovations without notice. Additionally, it is worth mentioning that the First4lettings agency issued me an unfounded Section 21, which seems to have been intended only to carry out renovations and increase profits, which is unethical behavior towards tenants. This is an important element that may be important for people considering using their services.
the real estate agency seems nice, but in reality they are dishonest, no repairs - problems appear after time, such as annoying mold, chipping paint from the walls, peeling plaster, falling tiles in the bathroom and water from under the bathtub, they are rude when you ask them to replace the damp carpet in the bathroom. bathroom and never sign emails with their name and surname,so you don't even know who is replying.
Sonia · 14 February 2024
Agent replied · 13 June 2024
Dear Ob Ab,
Thank you for taking the time to share your experiences with First4lettings. We appreciate your feedback and take all customer concerns seriously.
After thoroughly reviewing your comments, we want to express our disagreement with certain aspects of your experience. While we understand your frustration with repairs and renovations, we believe our practices align with industry standards. We strive to address maintenance issues promptly and maintain open communication with our tenants.
Regarding the Section 21 notice, we assure you that our decisions are based on legitimate reasons, and any renovations being carried out in the communal areas are to maintain the property's quality.
We apologise for any inconvenience you may have faced and encourage you to reach out directly to discuss specific issues you would like us to address. Our goal is to provide a positive experience for our tenants, and we are committed to continuous improvement.
Thank you for bringing your concerns to our attention.
Kind Regards
First 4 Lettings
★★★★★ 5/5
GoogleWe are so impressed with first for lettings. Yesterday it was discovered that we needed a new cooker, Dom quickly sorted it out and our new cooker is being delivered today. The service is incredible, 10/10 lightening quick response, special thank you again to Dom for organising contractors so quickly who have always been really professional, experienced and friendly. Anything We've needed, first for lettings has sorted it quickly and always been really friendly. I couldn't recommend them any higher. 5 stars top quality service.
Rosie · 14 February 2024
Agent replied · 13 June 2024
Hi Rosie, thanks for the recommendation and super review of the professional service received from Robin! Have a great day from all the team at F4L.
★★★★★ 1/5
GoogleThe agency charged us when we moved out for professional cleaning £160, even though when we moved in, the apartment was not professionally cleaned. They argued that we left it in a dirtier condition, than the way we found it. I would not recommend this agency to nobody, they would try to keep most of the deposit and have unrealistic Check-out list, they wanted to charge us additional £300 for changing moulded sealant in the bathroom (which was moulded from before), and a broken vacuum (which was also broken from the very beginning)
Georgy · 13 June 2025
★★★★★ 5/5
TrustpilotLetting
Yash made the experience great . Updated us all through the way until we got the property sorted . Thanks to all staffs that chipped in too🤝🏾
Eric · 16 May 2024
Agent replied · 12 June 2024
Dear Eric,
Thank you so much for your kind words and for acknowledging Yash's exceptional service. We're delighted to hear that your experience with us was made great by his dedication and regular updates throughout the process. We'll be sure to pass on your appreciation to Yash and the rest of our team who contributed to ensuring your property needs were met smoothly.
If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're here to help.
Kind regards,
First 4 Lettings
★★★★★ 1/5
GoogleIn general, I do not recommend the First4lettings rental agency. I have experienced problems with their practices, especially when it comes to repairing defects - they are often only done momentarily. Lack of honesty in the approach to customers, which is a significant drawback. Additionally, they often do renovations without notice. Additionally, it is worth mentioning that the First4lettings agency issued me an unfounded Section 21, which seems to have been intended only to carry out renovations and increase profits, which is unethical behavior towards tenants. This is an important element that may be important for people considering using their services.
the real estate agency seems nice, but in reality they are dishonest, no repairs - problems appear after time, such as annoying mold, chipping paint from the walls, peeling plaster, falling tiles in the bathroom and water from under the bathtub, they are rude when you ask them to replace the damp carpet in the bathroom. bathroom and never sign emails with their name and surname,so you don't even know who is replying.
Ab · 27 January 2024
Agent replied · 24 August 2024
Dear Ob Ab,
Thank you for taking the time to share your experiences with First4lettings. We appreciate your feedback and take all customer concerns seriously.
After thoroughly reviewing your comments, we want to express our disagreement with certain aspects of your experience. While we understand your frustration with repairs and renovations, we believe our practices align with industry standards. We strive to address maintenance issues promptly and maintain open communication with our tenants.
Regarding the Section 21 notice, we assure you that our decisions are based on legitimate reasons, and any renovations being carried out in the communal areas are to maintain the property's quality.
We apologise for any inconvenience you may have faced and encourage you to reach out directly to discuss specific issues you would like us to address. Our goal is to provide a positive experience for our tenants, and we are committed to continuous improvement.
Thank you for bringing your concerns to our attention.
Kind Regards
First 4 Lettings
★★★★★ 5/5
GoogleOn my second year with First4lettings and it’s been a great experience! Everyone’s so quick at solving any issues, extremely friendly and communicative. Jack has been an amazing agent and big help throughout my stay at one of their properties!
Anna · 14 June 2023
Agent replied · 13 June 2024
Hi Anna, Thanks for a excellent review of our service and Jack's assistance throughout. We will continue to support you through the rest of your stay. Regards F4L
★★★★★ 5/5
GoogleFaye was excellent and very helpful with my viewing, answered all questions and told me everything I needed to know.
Nick · 10 August 2024
Agent replied · 24 August 2024
Hi Nick,
Thank you for your wonderful review! We're delighted to hear that Faye provided excellent and helpful service during your viewing. It's great to know she answered all your questions and provided all the necessary information. We appreciate your feedback and look forward to assisting you again in the future!
Kind Regards
First 4 Lettings
★★★★★ 5/5
GoogleReally really impressed with first 4 lettings so far. Lovely people super helpful and friendly. Really happy with our lovely flat as well. Thank you first 4 lettings!
Ellie · 5 December 2025
Agent replied · 26 December 2025
Hey Ellie,
Thank you for your wonderful review! We’re delighted to hear that you’ve had … More
★★★★★ 5/5
GoogleVery professional and friendly service got to view and secure a property that we liked with all the specs we required within 24 hours. Extra thanks to Jack who was an excellent help throughout the process 👍 …
Jay · 14 June 2023
Agent replied · 13 June 2024
Hi Jay, thankyou for taking the time to provide this feedback of our company and especially Jack. Much Appreciated.
★★★★★ 5/5
Googlefirstly, all call agents were helpful especially one in particular Jack was extremely empathetic and patient with me and my situation. i never felt like i was a problem, they always had a respectful answer. very nice people.
Mike · 14 June 2023
Agent replied · 13 June 2024
Hi Mike, thankyou for taking the time to provide a review of how well you were looked after by the team, especially Jack. Much Appreciated by us all at F4L.
★★★★★ 5/5
GoogleRather than as a landlord or tenant I met Zoe as a contractor. I have carried out numerous jobs for her now and her communications,
Cheerful and pleasant attitude towards myself and the lads who work alongside me are commendable. She always gets the information she says she will send to me on time and is very punctual if I have to meet her at a property.
An all round lovely person to work with and a pleasure to deal with
Rob · 16 November 2023
Agent replied · 13 June 2024
Hi Rob, thank you for your kind review. It is always a pleasure to deal with you and your contractors.
Kind Regards
First 4 Lettings
★★★★★ 5/5
GoogleAs a landlord the support received from an agent is critical. Sharon and the team at First4Lettings have been outstanding in supporting me and my tenants in the letting process and the on going management. Things can go wrong with any property and when they do Sharon and the team have been calm, very supportive and resourceful in clarifying a problem, suggesting how to resolve and the identifying the good quality and cost effective solution. Thank you to all of you.
Nick · 14 June 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
