Barkers Leicester reviews

★★★★★ 1/5

Google

Travelled from 2 hours 30 to see a property and as I got there no one was there so I called them and they said sorry it’s no longer available, absolute waste of time and they keep there properties advertised even if it’s not available!!!

Rahim · 24 August 2023

★★★★★ 5/5

Google

Thank you to the team, particularly Fiona, who handled both our recent sale and purchase. Personal and efficient service!

James-Chloe · 24 August 2020

★★★★★ 5/5

Google

We purchased our first house as a couple through Barkers earlier this month. Although we knew Barkers were working for the seller, they were super quick to respond to any query we had about the house, and helped us arrange 4 separate viewings. Jessica was looking after our purchase. Thanks to the team at Barkers!

Martha · 25 August 2018

★★★★★ 1/5

Google

If zero stars was an option I would tick it! I have had the unfortunate need to contact these guys for two different houses. I found them very abrupt and rude. The first time was over a year ago and I thought things may have changed. As a potential buyer I would not recommend you place your property for sale with these guys. Use Knightsbridge there much better

Zorawar · 25 August 2019

★★★★★ 1/5

Trustpilot

Apsolutly awful

Apsolutly awful. Women called Shannon at derby Humphreys was horribly rude to me, wouldn't let me talk, hung up on me, was so rude i cried. Seemed like she just couldn't be bothered. Horrible experience for a student please dont go with this estate agency.

Jordan · 29 June 2021

★★★★★ 1/5

Google

They do not answer phone calls for a couple of days, then when I finally got connected to book a viewing for a specific day, I have been informed that there are some issues with accessing the property, and they again do not answer the phone for a few days. Scam agency, avoid.

Alya · 24 August 2022

★★★★★ 1/5

Trustpilot

Please do not give this horrible company your business!

This is the worst company ever. We have had a broken washing machine for 8 weeks now with no hope for it being fixed/replaced and no offer to pay for the increasing laundromat fees. We contact them at least 2/3 times every week since the issue was reported, we are lucky if we get a reply and if we do the staff member is extremely rude and non-sympathetic. As students who live far away from home and work part time doing our washing is very important and it has caused genuine physiological distress not being able to easily wash clothes. We get given a day they will come to replace it but we hear nothing on the day and then have to get in contact with them ourselves and they push it back even further. We have had so many issues in the past and have had the same sort of responses and support. It feels like they don’t care because we are students and think we just lay around all day doing nothing and don’t care about anything. I will be telling everybody i can within my university to not go with this company. If you are thinking of choosing them do not be fooled by how nice they are in the beginning because as soon as you sign on that disappears.

LC · 20 February 2023

★★★★★ 1/5

Google

During my time as a tenant occupying a property I was moving out of, Barkers were unprofessional, unorganised and frustrating to speak with. I had very poor experiences in person agents and agents over the phone who took no accountability for their actions. If you’re unfortunate enough to be a tenant moving out and Barkers are conducting viewings, good luck.

Sam · 31 May 2024

★★★★★ 5/5

Google

Fiona was so helpful, friendly and did the extra mile to make the completion happen quick. Thanks again.

Heidi · 25 August 2019

★★★★★ 1/5

Trustpilot

Let down for students

My son and his 7 friends were renting an amazing house and the landlord offered a further year at £160 per week which in the students eyes was high but at no time did the estate agent advise that due to the current financial market, this was a reasonable increase and now because this estate agent completely let them down by not guiding them at all, they are homeless for 2023-2024 and are going to be completely reliant on a place in halls that will only allow 6 of them to be together, if there are any spaces. With little experience of renting, they should at least have been guided and or given first refusal on an alternative 8 bed. I also feel that it would be part of an estate agents duty on behalf of tenants to at least been a mediator and try to reach a compromise between tenant and landlord instead of just allowing 8 young people to potentially have nowhere to live in the summer of 2023.

South · 5 January 2023

★★★★★ 1/5

Google

It is an worst experience I have never seen in

Vamshi · 25 February 2025

★★★★★ 5/5

Google

Jack S, Samir and Jack O have been really good at renting out the property. Property has been let out within a few days of advertising. Emanda Kerr has provided excellent customer service by auditing the tenants within a few days. Thank you. I would definitely recommend their services.

Jas · 25 August 2019

★★★★★ 1/5

Trustpilot

Students don't expect to get your…

Students don't expect to get your deposit back anytime soon. 3 months and counting so far. Lots of excuses with its TDS, not us. Our contract is with you, you get a management fee, spend it on serving your customers. Nobody answers the phone, nobody calls you back when you raise an issue on chat. In fact they only do something when you are about to start small claims court.

Graham · 3 October 2023

★★★★★ 5/5

Facebook

Excellent good customer service, dealt with Cathy twice over recent years Cathy as has gone above and beyond on both occasions would definitely use again and recommend to anyone

Maria · 17 March 2023

★★★★★ 1/5

Trustpilot

negligence and fraud

Hello everyone, I hope this message is read by someone who wants to rent a house with this terrible real estate agency, we rented the house online, when they gave us the house it was in poor condition, all dirty with spiders everywhere, holes with water, the heating did not work, my partner had asmas and almost had to go to the hospital, Do not rent with this real estate they are scammers. Be careful those who come from another country.

Jorge · 17 October 2022

★★★★★ 1/5

Trustpilot

Worst experience of my life

Hello everyone. I hope this message will be read by anyone who decides to rent a property with this estate agent. We are a group of five students from Spain and we decided to rent a flat to come and study our final year in Derby. The property was rented in June without previously seeing it in person, all through the internet, and when we saw the photos and video of the house, we thought it looked good and decided to contact Nicholas Humpreys. Arriving from Spain for the first time at the house where we were going to spend a whole year we were almost in tears. The house was a complete disaster, the smell in that house was disgusting, everything was very dirty, there were holes in all the walls, there were two empty fire extinguishers lying on the floor, IN EVERY ROOM THERE WERE ABOUT 20 SPIDERS, mattresses with urine and dirty, the heating didn't work, there were leaks... an endless list of crazy things that we will attach photos and videos for you to see for yourselves. After all this, they tell us that the house is in perfect conditions to live in and that is what we have decided to rent. Be very careful before signing a contract with them, and read carefully because they will deceive you. With all this, they are not even willing to give us back our deposit money, as we are obviously moving to another house. This message is aimed especially at people who come from another country without first seeing the property in person, because they will probably be victims of a scam, which is what happened to us. I would also like to take this opportunity to ask the owners of this real estate agency to stop acting like this with people, you can't imagine how painful and sad it is for us and our parents to come from another country and find something like this.

Denas · 17 October 2022

★★★★★ 1/5

Google

No urgency. Agents have been poor at providing viewings. One had cancelled for forgetting the keys. The other was a ‘no show’. I had also asked Admin staff to provide me relevant information multiple times. I still have not had anything sent to me. I have reached my limit and a property I was genuinely interested in, has now lost it’s worth. Thanks Barkers Team.

Amol · 25 August 2018

★★★★★ 5/5

Google

I would totally recommend Barkers if you're looking for a team of professionals who are dedicated to making the process of buying and selling a house more manageable. We would like to especially thank Jessica for being both patient and persistent. Thank you to everyone at Barkers! Dee and Kay.

Deneen · 25 August 2017

★★★★★ 1/5

Google

Unfortunately this company are absolutely useless at answering the phone, the people you are trying to contact are conveniently never in and they cannot organise themselves for five minutes to sort out a move-in date. Furthermore, you are forced to contact the landlord through the same office that won't pick up. Good luck to anyone dealing with them. Not worth the agency fee.

Scarlett · 25 August 2019

★★★★★ 1/5

Google

poor service I have received from your company. Last week I arranged a viewing with a colleague of yours to view a Property on Woodward road, Mountsorrell today 22/08/22 at 3.30pm. The lady on the phone told me she would call me on the morning to confirm the viewing which I never received I tried to call your agency however no one answered. I left work at 2:50pm to arrive at the property for 3:30pm for the viewing, on my and my partners arrival there was no one at the property from your agency so we waited 20 minutes still no one arrived. I called your agency to confirm my viewing today which I received the news that the viewings for this property had been “cancelled and someone should have called you this morning or emailed or text” I received none of these so I had travelled 40 minutes from work to view this property as did my partner and take 2 hours unpaid from work! And all the woman on the phone said was “I am sorry about this” I think it’s poor management and poor service as I have now wasted fuel and unpaid time from work, I would hate to think of someone was still living there and had me turning up at the door knocking for a viewing. Time wasters

Jord · 24 August 2022

★★★★★ 1/5

Trustpilot

Lost ID

My daughter is a tennant at one of their rental properties and I am guarantor (which I am happy to do). For the first year contact they had typos and miscalculations in the guarantor contract, and when they asked me to email my personal documents, and I asked for a secure upload (email is not secure), they had none. Ultimately I photocopied them and gave them to my daughter to hand them over. This year, they have lost my proof of id, so want something again, and still have no secure upload process (although they are now using docusign for the contract - this is an improvement). From the landlord, I guess this is all fine, as it is none of their problem, but for the users of the service they provide, it really is very poor.

Mr · 28 July 2022

★★★★★ 1/5

Google

Awful customer service so far. Feel like you're doing them a favour for viewing available properties. No clear methods of communicating with customers.

Aboo · 31 May 2024

★★★★★ 5/5

Google

I have just ended a 6 month tenancy with Barkers and cannot fault them on anything! From the initial contact to move out the staff have been friendly, helpful and efficient. I'd like to particularly thank Sasha Avis for her professionalism and willingness to go the extra mile.

Julia · 25 August 2017

★★★★★ 1/5

Trustpilot

Horrible company to deal with never deal with them.

Student in Nottingham.When we first moved in, the house was full of black mould and hadn't been deep cleaned despite the promise that it had been, We had to clean it ourselves. The manager of the house (his name was Liam) never had direct contact with us he always passed it on to other workers who weren't assigned to our property. We didn't have a working hoover for the whole year of our tenancy despite asking for one multiple times. It took them two weeks to fix our heating when we were in one of the coldest weeks of March where temperatures hit -1C. Very weaselly company who don't even do the bare minimum of looking after the house never even consider signing up with them.

MR · 6 July 2022