Trusted Agent profile · Leicester
★★★★★
349 reviews across 4 platforms
79 Queens Road, Leicester, LE2 1TT
Barkers's office in Leicester, at 79 Queens Road, is rated 2.8 out of 5 across 349 reviews on four platforms, including 235 Google reviews rated 3.4.
235
Reviews on Google
This office
5
Reviews on Facebook
This office
2
Reviews on Yell
This office
107
Reviews on Trustpilot
Business-wide
Every review we hold for the Leicester office, from every platform, shown as written. First names only.
1/5
GoogleWorst estate agents I have ever dealt with. Don’t do it for your own sanity 😂😂😂. I know multiple people who have had a nightmare with this company. I had to get out of my flat just to get away from them. …
We are sorry to learn of your dissatisfaction. We are happy to discuss this further with you and ask that you please email me directly on jacksavory@barkers1985.co.uk
1/5
TrustpilotThe most sad company out there
The most sad company out there , will overcharge you for bills as they forced you to sign multiple expensive contracts and you don’t get a choice , none of us signed a 30 pound a week bills contract , we actually signed a 22 pound one but we were forced to use a 30 pound one and now they want me to pay for both contracts as it turns out they’re using electricity from the 2nd contract ,vultures , awful payment plan timings , dirty disgusting unclean houses with weird room setups , EG fridge in the front room and terrible 2005 TV
5/5
GoogleApril 2018 - I’ve just completed on an investment property purchase through Barkers Queens Road. Joanna and Jessica were immensely helpful, professional and proactive throughout the process. I highly recommend Barkers, they are a great company to deal with. 👍 October 2018 - I’ve gone through the full cycle with Barkers by using them to rent out the two flats that I bought through them in April. Most importantly they did me a great deal on letting fees because of this, and certainly did not hang about in renting it out for me. Jack Savory was spot on in terms of what he could achieve, and he delivered. Highly recommend Jack Savory and his Barkers rental team! 👌
1/5
TrustpilotBe very careful with Student Housing
Be very careful with Student Housing. During our two year stay they never replied to any of my emails - including that we only had one key between us, and when maintenance requests were put in they were mostly ignored. House was in complete disrepair and simply unclean - not to be unexpected, sadly, in a student house - but they try and charge you for it afterwards. Such atrocities that apparently justify a £140 "cleaning fee" include a small piece of string at the back of a cupboard, and a small piece of cardboard on a windowsill (which was there when we moved in!). Anything to avoid paying for the house clean they promise their next tenants - which we didn't get - so I can only assume they pocket the £140.On top of this they snuck in a £90 "check out" fee into our renewal. That's on us - we didn't spot it in the contract, but it shows how shady they are, and they'll get your deposit one way or another.
2/5
TrustpilotDreadful
Dreadful! Everything was running smoothly until our move-in date. We got the keys from the estate agents and they told us to go to the property ourselves as there wasn't a member of staff available to let us in or carry out inventory for a couple of days, as it was a Saturday and they finish earlier. Arrived at the property and the previous tenant was still in there, asleep in bed - it was midday! Spoke to Humphreys immediately and told them that this was unacceptable. They said the tenant had overstayed his contract by a day and they were unaware of this. Barely given an apology and even if the tenant was due to move out the day before they should allow for a few days cleaning and checks before letting new tenants move in.They offered to refund some of the deposit understandably. Got the cleaner in for 50 mins before we were due to move in. The floors were still wet on arrival. The hot water went off a week after moving in as the boiler had to be repaired. Took over 8 days to organize this with us.The remainder of the tenancy was okay although they were never very clear at communicating things to us and didn't really have a clue who had said or done what in their team.When we moved out they took around 120 each from our deposit for "cleaning fees" which was complete joke as we all know they spend less than hour cleaning the entire property before new tenants move in. Not to mention the £90 checkout fee to leave. I complained about this and they refunded £30 each. It was a long process to get this, and I would not use their services ever again in future.
1/5
TrustpilotIf I could give zero and minus minus…
If I could give zero and minus minus rating I would! DO NOT SIGN a contract with them you will regret it! It does not protect you as the tenant. They only care about £ & landlords which quite frankly are dodgy! Unclean, not fit for anything accommodation. Ignore calls , ignore issues quite frankly not bothered. Try and charge for things that are landlords responsibility and not bothered about the effects on tenants. Nothing about them is professional happy to push you to sign and then your on your own !! They need looking into. Save yourself the pain and do your homework. If you view properties do your research as once you have signed your on your own!! Invoices and figures don’t match and lip service all the way. Quite frankly they need to close their doors as not fit for purpose. RUN in opposite direction put your money else where.
1/5
TrustpilotAbsolutely horrific experience
Absolutely horrific experience, WEAPONISED incompetence. I would give them zero stars if I could. Completely incompetent staff, consistently made accounting mistakes without rent payments and tried to get us to pay THOUSANDS more than we were meant to - took myself calling every day for 3 months and sending countless emails to fix this issue. The house was not clean when we moved in, and the bathroom sink was blocked which they charged us for (£150 to unclog a drain by the way) even though we'd just moved in - bet they charged the previous tenant too by taking it out of their deposit. Old, broken boiler when we moved in - didn't get fixed until 3 months into the tenancy. Consistently didn't tell us about 9 am house viewings until either late the night before or the morning of, and then sent emails complaining that it wasn't spotless despite the lack of notice. Took £560 of our collective deposit just for cleaning - even though we thoroughly cleaned the house. Prolonged the deposit repayment process - I phoned multiple times while waiting for the process to continue and every person I spoke to blamed it on someone else in their department. Again, weaponised incompetence - the length of time taken meant my house had to accept the charges as we needed the money back and they were deliberately taking advantage of the fact that we're students and don't have the money to let the deposit issue go on for as long as they tried to make it. Please please never use this company.
5/5
GoogleMy husband and I have used Barkers for a number of years. Firstly using their rental team for a couple of properties we owned. In particular worked with Jack M and Jack S who were always very approachable and gave an excellent service and good advice. They found reliable tenants and they managed the proeprties very well. About 6 months ago we then decided to sell both properties so moved onto Jessica in the sales team. She worked really hard getting the sales ‘over the line’ and without her it may have collapsed at one point! Really impressed by them over the last few years, whilst probably won’t work with me again that’s not purely because we’ve moved away from Leicester now and I would recommend them as a very good estate agents
3/5
GoogleWhile I'm seeing lovely reviews of Barkers as an estate agents, unfortunately as a letting agent they leave much to be desired. We've rented with them for four years, and we've finally had enough. There are issues we raised when we first moved in which still have not been fixed (one example is that there were holes in the window panes, which were listed on the inventory - we asked why they weren't fixed and had no reply). As well as these original problems, we've had a lot of issues since moving in, and very rarely have they been sorted out to our satisfaction. Often we would make the call, then have to call to chase it up up, only to be told that the person we dealt with either hadn't written it down, or had now left the company, leaving us to start all over again. Also, we had serious delays in getting basic safety work done - like the mandatory annual boiler check. Just generally shoddy - nothing nasty or particularly problematic, but just taking ages to fix issues and gave the impression that they didn't really care as long as we paid rent. We are moving out of our house soon, and are genuinely worried that we will have money taken off our deposit for issues that were there when we moved in (thank God for inventories!). Oh, and speaking of inventories, it took us chasing to even be sent a copy of ours (which hadn't been updated with our comments, just photocopied - as I noticed my own handwriting notes asking why things hadn't been fixed!), and we haven't been sent a copy of the gas safety certificate. Now I concede that some of our issues might be more to do with the landlords than the agency, but I thought it was the agency's job to be a go-between and also ensure that the landlord follows their side of the agreement - not been done. I wouldn't tell people to avoid like the plague, but I wouldn't recommend Barkers either.
1/5
GoogleI saw an ad online for 5 bed room for 1300 per month and we requested to convert one room as an lounge because we are just 4 and it was denied and they turned out to increase the rent in an hour to 1640 per month. These people are very greedy and just want to rip off students who are struggling to survive everyday. These people make their own law so even if you are on contract they will change something.. so please be careful.. and a message to the landlord.. bruh get a life stop being greedy!!!
Sorry Aswin but as you are aware we have to abide by the landlords instructions
5/5
GoogleI have recently purchased a property from Barkers and have to say they were fantastic throughout. A few problems occurred during the process however the staff mainly Fiona were there to sort everything out for me. Thank you. Would highly recommend in future.
Its been a pleasure to help you Tom. Many thanks for your kind words
1/5
TrustpilotGiving this a single star but only…
Giving this a single star but only because you have to select one to leave a review. This company are an absolute disgrace to the profession. They rent at an extortionate price, ignore any online maintenance reports, allow landlords full access to properties without notice, are uncontactable and do not respond to emails or voicemails. And BEWARE!!!! They will keep your deposit stating that when you leave the property, there are repairs to be done - these are all the repairs you will have reported during your tenancy. They should be struck off and their letting licence removed. DO NOT USE THEM!!
5/5
GoogleExcellent estate agency I met in England, we are foreigners and came here with no rental experience but they treat us professionally and carefully. They did provide lots of services to secure our safety and living condition during the year, and everything they want to do will be informed in advance. I'd love to thank staffs here, especially Jack, for helping us to deal with so many issues such as prolonging the rent, safety checks and house refurbishment works, hope that you can do better in the future, and definitely I will recommend you to my friends :)
5/5
GoogleWe wanted to say a big thank you and well done to all the team at Bakers. The customer service, support and guidance has been exceptional. We used Barkers to sell our house and we bought our new home through Barkers. Our house sold in just 5 days!! We gave Georgie a description of what we were looking for and on our first viewing found our dream home!! A 5star service experience for us and a big thumbs up. Special mention Jess, Georgie and Jack. Thank you.
1/5
TrustpilotWimborne Branch
Wimborne Branch Terrible outfit, dont reply to enquiry forms or follow up emails. Cant wait until the bubble bursts and these cowboys go under
1/5
YellGenuinely bad experience.
I have had two experiences dealing with this operation, the first was average and the second exceptionally poor. The apartment rented was grossly misrepresented as a professional let, only to discover the entire complex was an out-of-control student 'pad' - they seemed to run the block without hinderence. The toilet was inoperative for six days, the apartment was dirty and the outside area incorporating the parking area was strewn with garbage in a way I have not encountered in a Western dwelling. Rectification of issues was glacially slow or non-existent. One mini-bin was provided for for the entire complex, attracting vermin - the Council was called to clean up twice and charge the landlord. I broke the lease and was charged to the letter - I am considering legal recovery of my losses. Avoid.
1/5
GoogleTerrible First Experience with Barkers. I was let down on my property due to 'Being new to renting'... so how do we start? From the start it seemed like their was no willingness to correspond. One of the colleagues stated to me a move in date - which really shouldn't have been said until the landlord approved my application. I had to call Barkers every couple of days to ask them if everything was sorted, to find out there was new problems, which they should have contacted me about. There was a electrical fault within the house, and they didn't have the courtesy to even tell me what it was (whether it be big or small) as it was going to be a home for the future. I kept at them regarding the property and they seemed so disinterested in arranging something. After everything whilst on my honeymoon I get a call saying sorry but the landlord has rejected your application - which I didn't believe one bit. I felt that they were hiding something especially with my probing I think they felt the need to reject it as I would be one to get my concerns resolved appropriately. Terrible Experience. I wouldn't waste my time with them one bit.
1/5
TrustpilotBack street set up…….
If I could give this estate agents a lower rating I would. They come across like a professional outfit but you soon find out they operate like a back-street set up. Book viewings for them not to show up without any cancellation notice and run you the same line about an offer being accepted. Sounds dodgy but unless you know someone within the company or if you grease the right palms you’ll be fine if not stay away!!
1/5
GoogleFor a slight stain on one mattress out of three, they deduct the deposit for replacing all three mattresses. If a small cleaning tool is left behind, they deduct the deposit. …
Sorry you are disappointed in your deposit return Waman, the properties do need to be handed back over in the condition you found them otherwise landlords do request to be compenstated. You do have the right to disagree with any return request through the TDS Custodial portal where you monies are held though.
5/5
TrustpilotAMAZING! 100%!
I have been working with this estate agency for the past two years andthere was never a problem they couldn't fix. Jack is a very helpful person with an amazing personality! There was several times I called for enquiries or help around the house and he would come as soon as possible.Needless to say I am 100% satisfied with the agency work and will be seeking them for housing next year!
1/5
Trustpilotscummy, scammy and slimy
scummy, their office should be vandalised. they'll rent you an uncleaned property, not give you inventory (this part is important for their deposit scam), wont answer the phone for any questions/guidance, and after your tenancy, they'll charge you for stuff that was broken before you moved in (but they didnt give you the inventory first-have fun with that). overall unworkable, awful business, scummy, full of scammers and lazy do-nothing soulless slobs. save your time and be homeless instead, the customer service will be better at least ✌️
1/5
GoogleRented a house from this agency and the house was not at all in a good condition which they said they would clean. We moved in and the house was still untidy. Despite several complaints the agency has not taken any action to fix the house or clean it. Very disappointed will raise a complaint for making us live in such bad conditions.
Hi sorry to hear - please do email me your concerns directly annetteb@barkers1985.co.uk
5/5
GoogleWe have had very poor experience some of the estate agents in Leicester (won’t name or shame them) and had written off Leicester as a city with bad estate agents. Very unprofessional especially when it came to getting back to clients, call backs, meeting specific requirements. Fortunately over the year or more had excellent response from Jack Osborn who works for Barkers in Leicester which made us hopeful. We werent able to take the property that Jack showed us, as the one we got matched our criteria more but I must say that Barkers is lucky to have a person like Jack Osborn. Very professional, didnt waste our time, gave us plenty of options to chose from, friendly and best of all called us back when he said he would. I can sing his praises but they would fall short.PositiveResponsiveness, Quality, Professionalism
Thank you Eliya for taking the time to post this review - good to hear we have been able to improve on your previous experiences
5/5
GoogleI would recommend this letting agency. I never had any problems with them while renting a flat. Emanda and Jack were always quick to resolve any issues I had.PositiveResponsiveness, Quality, Professionalism
Thank you for your kind words Aliya and we wish you well for the future
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