Barkers Leicester reviews

★★★★★ 1/5

Google

Initially we had a disappointing experience with accounts department, where they were calling us every month even after paying the rent without missing a due date, even after that we got mails asking us to pay the rent unnecessarily. An agent from Barker's visited us one week prior to the end of our tenecy and promised us to return our deposits if we clean the entire property and arrange for gardening, we cleaned the property and did the gardening part, now they're coming up with points like the door was not closed, windows were open, mattress is soiled, kitchen is dirty with items, while we didn't even leave single item in kitchen. There is only one broken drawer in 1st bedroom for which they're claiming the entire deposit.

Akshay · 24 August 2023

★★★★★ 5/5

Google

Not long moved into a lovely flat recently, had a small issue, I let Mel know, who is the property manager, she had it sorted straight away within 2 hours! Thanks Mel. Shabz 😊x …

Shabz · 26 April 2024

★★★★★ 1/5

Trustpilot

Nodding dogs all

I wouldn't have given a star if I could. A property manager in an office in Derby is not empathetic, does not represent the tenant's interests, and does everything the greedy landlord thinks up, not caring how it affects the tenant. Avoid the whole office if you can. By the way, the lady's name is Jodie Santo. There is no humanity, no decency, no desire to help. Humanly, it's a double zero. Never again with this agency. Nodding dog all.

Krisztina · 10 May 2023

★★★★★ 5/5

Google

Thanks to all the team at Barkers. Kind and professional. The process of renting was very smooth. Even when there was some unexpected issues, they went above and beyond. Many thanks to all of you

Sherif · 16 November 2025

★★★★★ 5/5

Google

Thanks to all the staff at barkers Leicester for managing the letting of our property for the last few years and recently the sell of that property. The letting team have been very efficient over the years. Thank you Victoria for managing the sell , you have been very pleasant to talk to and very efficient. We would recommend your agency to anyone.

Mina · 24 August 2020

★★★★★ 1/5

Google

Very dissapointed by the professionalism Barkers deem fit to give to their customers / potential new tennants. To be discriminated and not given a single chance towards a property is highly unprofessional, not to mention when the agent …

David · 16 September 2025

★★★★★ 1/5

Trustpilot

The worst estate agency I’ve ever used

The worst estate agency I’ve ever had the displeasure of living under. They barely cleaned the house before we moved in (which they had promised to do), and had even used pictures to hide black mould. Furthermore, we had lots of maintenance issues early on that we had to learn to live with (for half a year) because, despite repeated reminders, they conveniently continually forgot to send people to fix the issues. Some issues they still haven’t resolved. The final nail in the coffin though is that when paying rent, they initially gave us references which were too long to enter: when we asked for real references, and used what they provided, they accused us all of failing to use the correct reference. In future rent payments, we tried everything possible to make sure we got the right reference, but it was never good enough for them. The last time, they insisted that because our references were “wrong” that we send them an additional rent payment, and threatened to escalate the situation, when they already had ALL of the money. Either they are the epitome of incompetent and disorganised, or they are a bunch of lazy liars.

Sam · 13 May 2025

★★★★★ 4/5

Google

Was a renter for almost a year. They are proactive better than my current agency.

Evelyn · 16 March 2026

★★★★★ 5/5

Trustpilot

Fantastic service from start to finish

The team here were amazing when we made the decision to sell our home. When putting our house on the market, the process was very professional and quick. Viewings were taken care of by the team which really took the pressure off ourselves. Definitely would recommend.

Customer · 7 October 2024

★★★★★ 4/5

Google

Journey of selling my home with Barkers once valuation was completed by Jo and the broucher /advert on rightmove of the property was so professionaly designed. Victoria looked after the main sale viewing along with other staff members,I would like to take this opportunity to thank you all for your continious support and hard work with my journey to sell my home which at times felt like an impossible task 🏡 especially to wards the end of completion of the sale when Jo put so much had work and saved the day ... thank u all and God bless you 🙏 Regards Rukhsana

Rukhsana · 24 August 2023

★★★★★ 1/5

Google

Don't waste your time with this company. Agent came out to value our property, we still had the patio and fence to finish off, and rang them to proceed when it was done. The agent didn't turn up, he was ill. Told he would ring us the following week. Phoned another 3 times since and was told they had left him and the manager our messages but still no response. Maybe they don't need the business. Poor customer service, glad we found out before we went ahead.

JAMES · 24 August 2023

★★★★★ 5/5

Trustpilot

Manchester Branch -Definitely the best student letting…

Definitely the best student letting agents in Manchester I have dealt with over the past 30 years. I have not been asked to write this review. Incredibly happy with their knowledge and service and help actioning repairs and maintenance.

Jo · 19 April 2026

★★★★★ 5/5

Trustpilot

100% satisfied

We have just sold our home with the Burton Branch - all I can say is Annie H is fantastic! From the start the communication and efficiency was 100%When the chain nearly fell apart for our purchase not only did Annie call and email everyone involved, but successfully managed to keep a firm communication with the top of the chain. Annie is empathetic and proactive - If you want to sell your home with confidence I’d definitely recommend NH but also suggest from our experience you ask for Annie to manage your sale!

V · 24 July 2021

★★★★★ 5/5

Google

We can not thank the team at Barkers highly enough in helping with our recent house sale. Selling a house from a distance can be an extremely stressful time but Victoria and the rest of the team were so helpful and accommodating that it eased our stress. We feel they went above and beyond to help us in our situation. We can highly recommend their services.

Roger · 26 April 2024

★★★★★ 5/5

Trustpilot

Highly recommend.

Excellent customer service. Found tenants to rent our property, 2 lots actually as we weren't sure about the first prospective tenants. Kept us up to date and informed throughout; all of the staff were knowledgeable, friendly and helpful. I always spoke to a human being, and if they didn't have the answer it wasn't long before I had a call back with the response, and none of this "You need to speak to a different department". I can't think of anything they could have done better. Thank you Matt and all of the team at Burton.

Carole · 24 May 2021

★★★★★ 1/5

Facebook

Don't let with this company. Emails where they can't even spell your name correctly and that are barely legible, you have to pay £150 to apply for a property, and are often waiting days for a response. We were denied because my partner is waiting for confirmation of a place to let before he moves here, he would be paying his full share of the rent from afar, they have decided this means we have to pay 5k in advance to live here. 5k? Which is unprotected as they can evict at any time? No chance of a guarantor? Disgraceful, unheard of practices and they have ran away with my money. UNPROFESSIONAL, AVOID!

Lirielle · 19 May 2021

★★★★★ 1/5

Google

My property manager was extremely unhelpful and passive aggressive during the entire term of my lease from taking incredibly long to sort replacement for a washing machine to being incredibly impatient and rude during the process of early …

Matthew · 16 May 2025

★★★★★ 5/5

Trustpilot

Great service

I was looking for a house for 2 people to rent from 1st July 2021 for my daughter and her friend in their final year of Uni and had an excellent experience with this agent. Gary Head was fantastic throughout, excellent communication, speedy responses and answered all of my questions. I was very sorry that I couldn't take the house in the end, as the other guarantors had been put off by bad reviews. To give you some perspective I am also a landlord and rent property in Edinburgh, so I know what to look for when going to a property agent.The property had all the safety certificates, over and above what is legally required in England, and the recent video of the property showed it to be in great condition with tenants currently in residence.Personally , I would have no qualms and not be put off by the bad reviews as I feel it is important to have the conversations and get a feel of the agency for myself.I get very suspicious when I see multiple bad reviews within the same time frame as this could represent malicious spamming.Renting a property is a serious business in terms of money spent by parents and the investment a landlord makes. The safety and experience of tenants is paramount.I will be looking at property to rent with this agent for the next academic year.

Val · 8 March 2021

★★★★★ 1/5

Trustpilot

If I could give it 0 I would

This is by far the worst agency ever. The only thing on their mind is picking up there paycheck at the end of the month. I rent an appartment with two other roommates for a whole year. When I arrived, nothing had been cleaned, it was disgusting. There were stains everywhere, the kitchen hadn't been washed in over 4 months. They were old moldy fruits under the counter, and it was just so so dirty. When we told them, they told us it was up to us to clean it as they did not clean underneath the kitchen. If I could post pictures to show how disgusting it is I would!!There were broken lamps, and all the rooms were covered in dust and dirt. In addition, in one room, there where remaining vomit stains with an unbearable odour. Another room was full of mold.We also did not want them to enter the appartment with visitor during the covid crisis for numerous reason, but they did not care, and said they could sue us if we didn't agree. They are thieves and don't care at all about what they rent you, as long as you pay them. I tried to terminate the contract but cannot as I signed for a whole year. Biggest robbery ever, and they do not care at all.

A · 1 February 2021

★★★★★ 5/5

Trustpilot

Very happy client!

We had dealt with NH (Burton on Trent) before, but this was the first time that we had sold a property through them. We dealt with Simon for the valuation (again) and Mike for the first (and only) viewing - and both were excellent - professional, friendly and helpful. The flat was sold immediately after that one viewing! Unfortunately there were mortgage and solicitor problems, which led to significant delays... BUT Annie was like a terrier in chasing-up all parties and we finally got the sale completed. I really don't think it would have happened if it had not been for her expert help in dealing with both sets of solicitors, the buyer's mortgage broker, as well as the buyer and ourselves. 10/10 - thanks Annie!

Martin · 9 November 2020

★★★★★ 1/5

Trustpilot

One of the worst parts of my university experience

One of the worst parts of my university experience was with this estate agents. I don’t understand how on google they have 4.9 stars. The only explanation I can think of is that in 2018 they got every member of staff to review it 5 stars because they couldn’t find anybody else to do so. This company is incompetent and treated us with little to no respect. They let us move into a uninhabitable house, complained when we would contact them about it, refused to give us any money off and told us not to contact them anymore as it’s embarrassing that we keep calling them for updates. The way that they talk to us is disgusting, especially Andrea and Ben, who have repeatedly shouted to us on the phone and have talked down to us. The house had large mould stains on the carpet and in the bathrooms, the kitchen was covered in some random sticky substance and the drains were covered in hair just to name a few. This was after they promised us the house had been deep cleaned. This is especially worrying considering coronavirus. We are currently disputing money off rent for the month our house was disgustingly inhabitable and not only is their maths wrong, but the way they are communicating with us, by being rude, is horrible. Shouting to us down the phone isn’t going to change the fact that you are wrong. We are not stupid students and we will not stand for this. I never write reviews, but I am warning anyone who wants to use this company to not waste you time, you will never have a good experience with them. Everyone who I have spoken to about them, has only bad things to say. Don’t give them your time because they will waste it and try to make a fool of you.

Libby · 7 November 2020

★★★★★ 1/5

Trustpilot

I can’t give them zero or I would

I can’t give them zero or I would . Arrived last year to a studio flat that was ready late. Promised internet in the contract as included -which is essential for students -but over a dozen phone calls once moved in just made us realised that what they say, and what they do are two different things. We had to eventually install it and pay ourselves for the whole ten months with no thanks or even an offer to reimburse . The top floor of the property had a kitchen left as a homage to the previous tenants including “naughty shot glasses” and a fridge/freezer with an ice monster made up of the unwanted food of previous tenants. We coped and caused no problems. The fridges downstairs were mouldy and left from previous tenants x we cleaned them and didn’t moan. Once again. So we are cleaning, paying for internet, and the tenants next door whose boiler was broken, are using the shower room. We made no issue. We coped.Time to leave x we get instructions to leave by 12.00 as new tenants moving in next morning. My son contracted Covid and I had to go and help him. I told them but it was- you have To be our as new tenants moving in. Thanks to one lady with a degree of empathy I got an extra 12 hours to move him. As a professional of nursing I showed concern that they were moving someone into his room within 12 hours of him vacating but apparently that was no problem. I packed him up and brought him home where he was quite ill. Rent was taken out of his account every month and then today, Omer three months after he left he was sent the threat of a CCJ for unpaid rent. We paid for ten months of internet at 400£ and no reimbursement then today we are given 7 days to pay some doubtful arrears with no offer to pay us what they owe.To be honest, when we signed up and moved in I really wished I had read the reviews. They tell you its all about the landlord but don’t tell you that They ARE the landlord- it’s the same company that owns the houses. If you see This don’t go with them x find another letting agent and breathe easier x honesty isn’t part of this company’s policy x

TJ · 6 October 2020

★★★★★ 1/5

Google

Consistently underperformed and failed to meet the most basic expectations of any letting agent. Fundamental lack of organisation, professionalism and an inability to action anything they agree to do. I should have walked away on the first attempt to get the keys to the rental property. After travelling an hours drive to collect the keys the agent declared that they had lost them! There was no offer to reimburse my travel costs. On viewing and agreeing to move into the flat, I asked for the flaking ceiling to be re-painted and all lights to be in working order before I move in. (The agent was in charge of the maintenance of the property) When finally moving into the property none of the requested work had been completed and 50% of the lights were functioning. Later on in the tenancy I reported that I had no hot water in the property. Instead of getting the heating looked at by a service engineer, they left me over a month without any hot water in my flat. It took them a month to arrange a call out for someone to look at our storage heater and put in a countermeasure; the route cause was a failing thermostat. After the storage heater was fixed, the agent organised 3 days later for someone to come and replace the entire storage heater unit. What an unbelievable lack of organisation and waste of money! Do not waste your time with this letting agent.

Darius · 24 August 2020

★★★★★ 4/5

Google

Journey of selling my home with Barkers once valuation was completed by Jo and the broucher /advert on rightmove of the property was so professionaly designed. Victoria looked after the main sale viewing along with other staff members,I would like to take this opportunity to thank you all for your continious support and hard work with my journey to sell my home which at times felt like an impossible task 🏡 especially to wards the end of completion of the sale when Jo put so much had work and saved the day ... thank u all and God bless you 🙏 Regards Rukhsana

Iqra · 13 January 2023