Barkers Leicester reviews

★★★★★ 1/5

Trustpilot

negligence and fraud

Hello everyone, I hope this message is read by someone who wants to rent a house with this terrible real estate agency, we rented the house online, when they gave us the house it was in poor condition, all dirty with spiders everywhere, holes with water, the heating did not work, my partner had asmas and almost had to go to the hospital, Do not rent with this real estate they are scammers. Be careful those who come from another country.

Jorge · 17 October 2022

★★★★★ 1/5

Trustpilot

Worst experience of my life

Hello everyone. I hope this message will be read by anyone who decides to rent a property with this estate agent. We are a group of five students from Spain and we decided to rent a flat to come and study our final year in Derby. The property was rented in June without previously seeing it in person, all through the internet, and when we saw the photos and video of the house, we thought it looked good and decided to contact Nicholas Humpreys. Arriving from Spain for the first time at the house where we were going to spend a whole year we were almost in tears. The house was a complete disaster, the smell in that house was disgusting, everything was very dirty, there were holes in all the walls, there were two empty fire extinguishers lying on the floor, IN EVERY ROOM THERE WERE ABOUT 20 SPIDERS, mattresses with urine and dirty, the heating didn't work, there were leaks... an endless list of crazy things that we will attach photos and videos for you to see for yourselves. After all this, they tell us that the house is in perfect conditions to live in and that is what we have decided to rent. Be very careful before signing a contract with them, and read carefully because they will deceive you. With all this, they are not even willing to give us back our deposit money, as we are obviously moving to another house. This message is aimed especially at people who come from another country without first seeing the property in person, because they will probably be victims of a scam, which is what happened to us. I would also like to take this opportunity to ask the owners of this real estate agency to stop acting like this with people, you can't imagine how painful and sad it is for us and our parents to come from another country and find something like this.

Denas · 17 October 2022

★★★★★ 5/5

Google

I would totally recommend Barkers if you're looking for a team of professionals who are dedicated to making the process of buying and selling a house more manageable. We would like to especially thank Jessica for being both patient and persistent. Thank you to everyone at Barkers! Dee and Kay.

Deneen · 14 June 2017

★★★★★ 1/5

Google

Booked a viewing, drove all the way from London and noone showed up. I called them up and was told he's running late. Called again after 20 min and was told the property wasn't available. They then promissed to give me a video viewing of a similar property but I never heard of them after. Bonus I could hear laughing in the background.

Silviu · 14 June 2019

★★★★★ 1/5

Google

Unfortunately this company are absolutely useless at answering the phone, the people you are trying to contact are conveniently never in and they cannot organise themselves for five minutes to sort out a move-in date. Furthermore, you are forced to contact the landlord through the same office that won't pick up. Good luck to anyone dealing with them. Not worth the agency fee.

Scarlett · 14 June 2019

★★★★★ 5/5

Google

Great service. Very friendly, made the process of buying easily. Thanks Fiona!

Simon · 13 June 2020

★★★★★ 5/5

Google

I have just ended a 6 month tenancy with Barkers and cannot fault them on anything! From the initial contact to move out the staff have been friendly, helpful and efficient. I'd like to particularly thank Sasha Avis for her professionalism and willingness to go the extra mile.

Julia · 14 June 2018

★★★★★ 1/5

Trustpilot

Lost ID

My daughter is a tennant at one of their rental properties and I am guarantor (which I am happy to do). For the first year contact they had typos and miscalculations in the guarantor contract, and when they asked me to email my personal documents, and I asked for a secure upload (email is not secure), they had none. Ultimately I photocopied them and gave them to my daughter to hand them over. This year, they have lost my proof of id, so want something again, and still have no secure upload process (although they are now using docusign for the contract - this is an improvement). From the landlord, I guess this is all fine, as it is none of their problem, but for the users of the service they provide, it really is very poor.

Mr · 28 July 2022

★★★★★ 1/5

Trustpilot

Horrible company to deal with never deal with them.

Student in Nottingham.When we first moved in, the house was full of black mould and hadn't been deep cleaned despite the promise that it had been, We had to clean it ourselves. The manager of the house (his name was Liam) never had direct contact with us he always passed it on to other workers who weren't assigned to our property. We didn't have a working hoover for the whole year of our tenancy despite asking for one multiple times. It took them two weeks to fix our heating when we were in one of the coldest weeks of March where temperatures hit -1C. Very weaselly company who don't even do the bare minimum of looking after the house never even consider signing up with them.

MR · 6 July 2022

★★★★★ 3/5

Google

Honestly aren’t too bad but renting as a student (postgrad) you are made to feel like an 18 year old some of the time with rather condescending emails (I’m 25). Also, it is noticeable that proactively is minimal. If there is a deadline, they will wait until that deadline before getting on with things. Again, fine for it’s purpose but don’t expect more than that.

Benjamin · 11 October 2023

★★★★★ 1/5

Trustpilot

MIGHT AS WELL BE HOMELESS

On a real note please avoid these scumbags. They are money hungry goblins! Forget Gollum from lord of the rings these holy saints will cut all corners to gain as much profit as possible by cutting off electric and gas for no reason and not sorting it out for days just so they can wipe there ass with another roll of extra soft andrex toilet roll. Stay safe people and spread the word I wouldn’t want anyone to live the experience under Nicholas Humphrey

Luke · 22 February 2022

★★★★★ 1/5

Trustpilot

WASTE OF SPACE AND UNPROFESSIONAL

This company should be put out of business so unprofessional.I planned my day around seeing these time wasters as I was considering using them as my letting agents.I waited and waited and waited. Tried phoning office and mobile no answer. No phone call, text or email to say they weren't coming just so unprofessional.Having since seen the huge amounts of negative reviews on here I'm actually pleased that they never showed up...hopefully they will go bankrupt no less than they deserve complete s*cumbags

Covid · 22 February 2022

★★★★★ 1/5

Google

the girl on the phone (i dont know which one) she is rude even tho i was talking to her kindly

Yakoub · 4 August 2025

★★★★★ 1/5

Trustpilot

Do not even go near these sumbags!!!

My sisters in law are currently renting a shared uni house from this company an it has been nothing but a joke from the start e.g radiators falling off walls, broken beds and furniture filthy mattresses, insect infestations a broken back door which does not even lock the list goes on the latest is the gas and electric has been cut off as this company hasn’t paid the bills which are all included in this overpriced accommodation yet when you try to contact these people for repairs you can’t get an answer which as most know a landlord has a reasonable amount of time to make a repair an believe me these repairs have not been made in reasonableTime some are yet to be completed but they can randomly contact an ask residents to clean up because they have a viewing or in one case someone turned up an demanded extra money one month this company is disgusting an should not be operating full stop we are going to have to take legal action against this company as this is breach of contract an is completely unfair an out of order. As now they are stuck in a property with no electric or gas can’t cook or wash or anything.

Jamie · 7 February 2022

★★★★★ 1/5

Trustpilot

If I could give -10 stars I would!

It is no surprise to visit trust pilot and see that this fraudster estate agents have a rating of 'poor' overall, however the Portsmouth branch deserve a lot lower rating than just poor. They exploit vulnerable, naïve university students who have little to none prior experience in living on their own and when contacted simply ignore or pass the butt to the landlord. this is disgusting and unacceptable, my sisters have been living in a property let by these poor excuse of an agent and upon entering on their first day every single piece of furniture was broken or half fixed (aka hanging on by a thread) there were fleas covering the house which took days for them to come and do anything about, there is mice present (most likely due to the mounds of rubbish left by the previous tenants that was never removed) one of their beds was completely broken... THIS IS A FURNISHED PROPERTY??? and ALL of the mattresses were covered in filth with one even having blood stains on and when challenged at first they actually attempted to say that it wasnt their duty to provide clean mattresses... but this was sorted out in a few days once they were threated to be reported and also mentioning the fact that you cannot give a mattress in that condition to any new tenant especially with COVID (very clearly only sorted to cover their own backs) radiators hanging off, back door does not even lock correctly, the house was absolutely filthy from top to bottom and their response was 'we can get the cleaner to come again and can give you the remaining keys' THERE WAS NEVER A CLEANER IN THAT FILTHY PROPERTY, and why was a random cleaner left with a key to drop off to a tenant on their first day? every single process carried out by these estate agents (if it is actually done that is!) is backwards, unprofessional and illegal. they do not offer the service in which they are paid to do and are absolute fraudsters. the contract states that bills are included and now the most latest issue is that apparently the contract has changed now and they need to pay as pay-and-go... but the money for energy supplies is included within the quarterly rent fee that has already been taken... so now they are taking money from students, not paying the bills with it like they are liable to and then leaving them without electric and hot water? They are an absolute disgrace, we have photographs from the first day entering that property with all of the absolute filth covering every surface, all of the broken furniture (every cabinet, chest of drawers (one being balanced on 1 half broken leg out of 4... cannot make this sh** up) broken beds, broken radiatiors, broken entrance doors, dirt, fleas, mouldy rotten rubbish from nearly a year prior, the list is simply never ending. AVOID AT ALL COSTS THEY NEED TO BE SHUT DOWN CON ARTISTS AT ITS FINEST!!!!!!!

Re · 31 January 2022

★★★★★ 1/5

Trustpilot

1 star is too many.

Be very very careful.if you choose to rent a property through this company. They offer no tenent support at all, and will bend over backwards to keep the landlord happy, at the expense of the tenant. They will allow the landlords to do what ever they like, and will fob tenents off. The time we private rented through this company was the most stressful and upsetting time of our lives. There needs to be more support for tennets to stop this from happening, especially as this is what is "supposed" to be a professional company. Terrible company.

Becky · 27 January 2022

★★★★★ 1/5

Google

I don’t think there is a worse agency in the county. Unprofessional and rude staff. They must be underpaid and overworked but it does not justify impoliteness and threat. Absolutely useless when handling any issue.

B · 13 June 2023

★★★★★ 1/5

Trustpilot

I live next door to a rental property…

I live next door to a rental property with this lot . The previous two tenants moved out due to poor maintenance . The property shares a small flat roof with mine that now needs replacing . They will not respond to emails or phone calls from me OR my roofer . It is leaking both sides so nobody is going to want to rent a house in this state ! This is the Loughborough office . No idea what they are being paid for as they aren’t offering a service here ! Good customer service is phone calls returned the same day and other responses within 24 hours , just so we are clear .

Karon · 28 October 2021

★★★★★ 1/5

Trustpilot

I would give 0 stars if I could

I would give 0 stars if I could. I lived in one of your houses for a year and we had so many problems due to the poor conditions of the house. The water of the bath dripping from the kitchen ceiling, floods outside the house due to the pipes, oven that once turned on smelled like gas, fridge that drips, the grass in the garden that took a year to be cut and finally we had rats. Once they were supposedly dead, we had to live with the smell for months. Everything took an eternity to be fixed and the payments that we made for the gas, because we had to top up ourselves, were always late including the deposit which I had to wait 4 months to receive while they ignored my calls and messages.For all these reasons I wouldn't recommend it to anyone.

Teresa · 18 October 2021

★★★★★ 1/5

Trustpilot

Terrible service and liars

Terrible service and liars. Stole our deposit because they made a mistake in the tenancy agreement which apparenlty we were meant to have realised (even though we were all first year university student who were renting for the first time ever). They also lied multiple times about fixing things and never did and also told us that they will compensate for delayed move in and inconvenience caused but never actually did! Avoid at all cost!

Sanji · 10 June 2022

★★★★★ 1/5

Google

I highly recommend avoiding Barkers Estate Agent. The overall customer experience is subpar, characterized by a lack of attention to detail and a lack of consideration for your emotions.

Husain · 16 September 2023

★★★★★ 1/5

Trustpilot

Bad experience

We moved in summer 2020, they agreed to a move in date and then decided a few days before that actually we couldn’t move in for weeks, after several phone calls we finally sorted it. Since then there has been several issues that have never been sorted, such as the shower leaking and growing mold which they said they would sort but never did.When we moved out, they wanted to take £200 for a missing TV which definitely wasn’t missing as I was the last one out and definitely locked the door, and when I tried to email back asking for proof they ignored the email and we had an email from the tenancy deposit scheme saying we could take the reduced deposit or dispute, which we are still in the process of now.

HN · 13 August 2021

★★★★★ 5/5

Google

Barkers did a totally fabulous job of coordinating all the work that needed to be done to my property, so that a new tenant could move in very quickly with the house in great condition! Special thanks to Jack S

Rowena · 14 June 2018

★★★★★ 1/5

Trustpilot

Would've rather slept on the streets

Our entire experience with Nicholas Humphries ruined our 2nd year of university. The house we stayed in was completely uninhabitable, the list of issues was endless. The main issues involved severe damp, mould, lack of sufficient heating, rats, leaking toilet and sleeping on mouldy mattresses, not to mention other continuous issues we encountered the 3 months we stayed there. Surveyor reports even reinforced that the excess damp was from recently completed building work which had not dried out. The landlord and estate agent were so disrespectful throughout the entire process, doing little to help any of the issues or even completely disregarding them. We suffered mentally and physically, all 3 of us experiencing health problems, one even involving hospitalisation in the short time we stayed there. One tenant had severe asthma and could not even stay in the house due to its condition, which was just ignored on multiple occasions. We asked to leave the contract, offering that we would not even seek to gain compensation but that we just could not live there any more. The estate agent and landlord argued against every issue encountered, undermining the serious effect the condition of the house had on all of us tenants. They argued that there was no mould or damp, even after surveyor reports confirmed there was. The estate agent even went in after we had left to turn the heating on in order to get rid of evidence of damp, then claimed we were lying. After months of discussions and delayed responses from Nicholas Humphries, we finally had to pay the months of rent that we were not able to live there just so that we could leave the trauma behind. All in all, no one should have been able to live in that house, let alone experience the rudeness and incompetence of those working for Nicholas Humphries. They are few of the most unpleasant people we have ever had the displeasure of meeting, and should not have been involved in the housing of 4 young girls.

Lucy · 21 March 2021