Abbey Lettings & Sales Leicester reviews

Thank you very much for your lovely review and we wish you all the best for the future. Kind regards AbbeyLS

Thank you for your review, lovely to hear you are pleased with our service. Kind regards, AbbeyLS

Thank you for lovely review. Kind regards, AbbeyLS.

Thank you for your review Keith and kind words we are very happy to hear you was happy with our service. This is much appreciated. Kind regards Karl and the Abbey Team

Thank you for your lovely review and for always being a lovely tenant. We wish you all the best in your new property and for the future. If you ever need any help please do not hesitate to contact us. Kind regards, AbbeyLS

Thank you very much for your review we are happy to hear that your experience with us was a good one and we are always here for continued support during your stay in our property. Kind regards, Abbey LS Team

Thank you for your lovely review Rachel, we hope you are very happy in your new home and we would like to wish you all the best for the future. Kind regards, AbbeyLS

Thank you very much for your review we are happy to hear that your experience with us was a good one and if we can be of further assistance in the future. Please do not hesitate to contact us. We wish you and your family all the best in your new home. Kind regards, Abbey LS Team

Hi Anna, I am sorry to hear you was not happy with our service. I have looked through our records and I can see you vacated the property in August 2020, but your 1 months notice did not end until September 2020, we informed you if we found a tenant to move into the property earlier than your official move out date you would get a refund on any rent for days remaining from your last months rent. But unfortunately we did not find a tenant to move into the property until after your official move out date. I cannot see that you ever made any complaint or any emails to say you were unhappy, we always responded to your emails and when you vacated the property your deposit was refunded in full. If you would like to email me so I can understand what you was unhappy with I would be more than happy to look into this further for you my email address is joanne@abbeyls.com. Thank you Joanne Simons Abbeyls

Hi Skye, Sorry to hear your problems and that you where inconvenienced today. We have a protocol in place, where all our viewings get a call in the morning to confirm the viewings. If you did not answer we would have left a message, if you do not confirm we do not attend as there is a lot of time wasters out there not saying you are one of them but this is why we put these things in place. Unfortunately we are very busy at the moment this is why your call was not answered and you had to leave a message, we do pick all our voicemails up and we would always call people back. As we were back there later in the day you were offered another time for a viewing which you mentioned above. Also after you had put the phone down on Toby he did all the agent and she said she would go back to the property for you, he tried to call you to let you know but you did not answer. So he did try to resolve this for you. We would like to wish you all the best with your property search and all the best for the future. Once again Sorry. Regards, Joanne Simons Abbey Lettings & Sales

Hi Nasser, Thank you for your review, we are happy to hear this. We hope you are doing well. Thank you. Kind regards Abbeyls Team

Thank you for your lovely review. Kind regards AbbeyLS

Thank you for your lovely review, we hope you are happy in your new home and if we can be of further assistance please do not hesitate to contact us. Kind regards, AbbeyLS

Hi Sukhman, We are sorry you feel this way, we are aware that your frustration has been due to the referencing process but we have to make sure all references are in place before we can move any tenants into one of our properties for the security of the landlord. All our tenants or perspective tenants are very important to us but making sure all the checks are done fully to a high standard for our landlord is highly important to us too. If we are having problems being provided with references from your referees from the information you have provided on your application form we sometimes have to ask you to get involved which we had to in this instance. Things did take a little longer then we would usually expect but this was purely down the your referees not providing references and we would never move someone into one of our properties without the correct checks being completed. So we apologise if this did not meet your expectations but this is our company policy and we have to get involved working with our referencing company to make sure everything was completed for the move in date which you asked for, which it did and you did move into the property on the date you asked to be moved in for. With regards to any maintenance issues at the property we informed you at the move in this is a tenant find property and any maintenance issues would have to be reported to your landlord as we do not carry out maintenance on behalf of the landlord. But if there were any issues with anything on the inventory to report it to us which you have and we have forward this to your landlord as discussed as these are issues which you would like to be resolved. We would like to wish you all the best for the future and we hope you enjoy your time in your new home. Kind regards Abbey Lettings & Sales

Thank you for your lovely review Sarah. We always try our best to meet each tenant's individuals needs. We hope you enjoy your stay with us. Kind regards, Joanne Simons

Hi Mohamed, I am sorry you feel this way, you provided us with 2 different guarantors and both guarantors failed referencing and unfortunately you did not pass referencing without a guarantor. Your refund took 3 weeks because I was waiting for all of you to confirm that you were happy for the refund to go back to 1 account not 3 separate accounts as you all paid individually. I received confirmation today that you were happy for this to be refunded to 1 account and this was done straight away. You all signed a document to say that if you failed referencing you would loose your Holding Deposit which you all failed and both of your guarantors failed also, so by right we did not have to refund you any of the holding deposit but we did as a good will gesture and to help you in finding a new property. So I feel your statement and review is very unfair as you did not meet the criteria for the property which is out of our control. We wish you all the best with your property search and all the best for the future. Kind regards, AbbeyLS

Hi Heather, Thank you for your lovely review we always try our best and are always here to help. Kind regards, AbbeyLS

Hi Naomi, We are sorry to receive your review and that you feel this way. You had been living in the property for 8 months before the incident happened and you had never reported any problems with the stairs/step before your accident. It also took you 4 weeks to report this to us after you had fallen, but if it was reported to us sooner we would have been able to report this issue sooner to NHBC. We also understand your partner continued to use the stairs between your accident and it being reported to us. The property was checked before you moved in and you received a full inventory condition of statement which you signed and we also allow 3 working days for you to also check to make sure your happy with the property. We have also had tenants previously living in this property and there has never been any problems or reports of any issues with the stairs/step. We also carry out inspections every 3 months and on these visits it was also never mentioned to us and we did not find any issues. As you are aware the property is insured by NHBC as it is a new build property under a 10 year warranty and we worked closely with your landlord and NHBC to resolve the issue, which was on NHBC timeline not ours so this was out of Abbey Lettings & Sales and the landlords control, but when an NHBC inspector came to the property he deemed the stairs/step “fit for use” his words not ours, even though they were damaged and needed some repair work. They also informed us that you would be able to stay at the property whilst the work was being carried out and recommended that you could stay up stairs whilst they did the work on the step as it would take too long and with you broken leg you would have easy access to the toilet. This why we informed you of this as this is what we had been informed but after discussion with the landlord we saw this was not a fair option and your landlord offered you hotel accommodation or discounted rent so you didn’t have to be at the property when the work was being carried out, which you requested for the discount on your rent which you received on a couple of occasions. A member of our staff came to visit the property with the landlord to check the stairs/step. They spoke with yourself and your partner and took photos and a video for evidence. Our number of members of our staff have also been to the property on several occasions when NHBC visited and various trades people as your husband was at work and could not take the time off. We have always stayed in contact with you throughout via email with updates as soon as we received any information to inform you to keep you in the loop. Any dispute with the claim for a clean in certain areas, through your deposit after the move out inspection had been carried out and has been sent to you via email can be discussed privately which is not an issue this would have been the correct process and we can provide you with photo evidence of these areas and discuss this further with you. We are more then happy to discuss any issues to resolve these in a timely manner as we believe we always do and we are sorry if you feel any differently about this. We also have no issue with helping you in the future with any references as we have had no issues with you as tenants and we would like to wish you all the best for the future. Kind regards, Abbey Lettings and Sales

Thank you for your lovely review and we hope you are very happy in your new home. Kind regards AbbeyLS

Thank you for your comments Tracey so nice to hear and so pleased you are happy with our service. We always try our best to make sure our customers are happy and come first. Thank you once again.

Thank you so much for your review, so happy to receive your feedback and we will continue to provide you with the best possible service which you have always received. Kind regards, AbbeyLS

Hi Carol, Thank you so much for your lovely review much appreciated. Kind regards, AbbeyLS.

Hi Abeda, Thank you for your lovely review, we are happy to hear that you are happy with the service we provide our landlords and tenants. We always aim to provide the best service possible to meet everyones needs. Kind regards Karl and Joanne Simons