5/5
GoogleThank you for the team they helped us get the flat that we wanted and also with the moving date Very smooth renting process zero stress and ultra professional
Trusted Agent profile · Leicester Central
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Belvoir Leicester Central reviews
★★★★★
220 reviews across 1 platform
105 Queens Road, Leicester Central, LE2 1TT
Part of Belvoir, see every office.
Belvoir's office in Leicester Central, at 105 Queens Road, is rated 3.5 out of 5 across 220 reviews on 1 platform, including 220 Google reviews rated 3.5.
Reviews
Every review we hold for the Leicester Central office, from every platform, shown as written. First names only.
Google5/5
GoogleCame to Belvoir after having a bad experience with a private land lord who messed us about for 3 weeks straight. The process was very straight forward, and it took us less than 2 weeks to move into our new home. Would definitely recommend them to everyone!PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 31 December 2024
Here at Belvoir we are delighted we managed to find you a property so quickly. We're always available if you have any issues and we will sort these as efficiently as the move in process. Enjoy your new home!
1/5
GoogleBelvoir have been nothing but trouble during our tenancy. They are none responsive and were on many occasions, the worst one was when we asked for them to look at a leak and then we get a call from a plumber 3 months later without any heads up saying Belvoir arranged for him to look at it. We asked for 3 of the 4 dining room chairs to be fixed as they were damaged before we moved in and had really wobbly legs, this never got dealt with. They then had the cheek to claim these repairs from our deposit when our tenancy ended. Finally, when it was time to send us our deposit back to us, they informed us the damages etc would cost us £500, which was just about half of the original deposit. When we disputed this they backtracked and claimed the damages only cost £150 and they miscalculated. They then took weeks on end to reply to us providing little to no help in retrieving the final deposit. They clearly have no regard for the tenants they are supposed to be supporting and only favors themselves and the landlords that they work with.NegativeResponsiveness, Quality, Professionalism
1/5
GoogleBeen in my property 2 years & reported over 5 things that need repairing & not one thing has been done. Mould & damp causing my front room wall to Start peeling off & is now bare brick & none there seems to be interested in sorting it just keep getting people sent round to do quotes over the past year. JOKE
5/5
GoogleZAHRA S THANK YOU SO MUCH FOR THE TEAM AT BELVOIR IN HELPING ME WITH THE PROCES OF MY FIRST HOME! AASIMM MADE THE WHOLE PROCESS VERY SMOOTH AND I WOULD GIVE HIM 10 OUT OF 10 FOR HIS SERVICE PROVIDED. THANK YOU FOR GOING THE EXTRA MILE. I ALWAYS IMAGAGINED DEALING WITH ESTATE AGENTS A VERY STRESSFUL PROCESS HOWEVER AASSIM AND THE TEAM PROVED THIS WRONG! THANK YOU AND I WILL DEFINETLY RECOMMEND BELVOIR TO ALL.PositiveProfessionalism
3/5
GoogleI have been wanting my heater fixed for coming up to 2.5 months now. My baby’s room is freezing and it is winter and nobody at Belvoir seems to want to do anything to get the job done. I don’t know if it’s their contractors that can’t be bothered but there Seems to be no urgency to want to get anything done. Every time I’ve been told I will get a call back I never do and I find myself calling everyday. I am extremely unhappy with the service provided. Since I put up my review I was called swiftly and my problem was resolved
1/5
GoogleAgreed a property to let with Belvoir, paid the holding deposit and cancelled other viewings that we had planned. The company then informed us they had accepted multiple holding deposits (which is illegal) and the flat had been let to somebody else. When I questioned this practice through email, they just fobbed me off and refused to acknowledge that they had acted illegally or even apologise. Avoid if you are looking for a professional letting agency.NegativeProfessionalism
1/5
GoogleVery disappointed by the unprofessional conduct. 1.Arranged a viewing, the letting agent did not turn up. I called the office, they informed me that the agent was on their way. 10 minutes later I called again and they then informed me the agent could not make it, had not set off and had in fact double booked. 2. I arranged a booking for another day. They then called me, informed me that they could not even access the property that week so the first viewing(same week) booked also could not be carried out.
1/5
GoogleI'm really unhappy with Belvoir Leicester. After raising serious concerns with the property which I rent, at a high cost each month, there has been no follow-up communication from them. I have been left to chase trades to get jobs completed and when the trades are too busy to fit in the jobs they just don't get done with no follow-up from Belvoir. I'm also concerned to hear about the previous post as I also have a serious damp problem which is through no fault of mine. I am considering my options. As a family we intended to be at the property long-term which I'm sure would have pleased the landlord but enough is enough.NegativeResponsiveness
5/5
GoogleI had an amazing experience with Belvoir. The whole process was very smooth. All the concerns we raised were addressed effectively and resolved. They replied promptly to emails.
5/5
GoogleHad a really smooth rental process from start to when I begun my tenancy- only 2 days in so far! Staff were really easy to communicate with and explained everything really clearly. The reference process was really easy too! Would definetly recommendPositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 31 December 2024
Thank you for taking a minute to leave a detailed comment, we are grateful to hear your feedback and hope you enjoy the rest of your time with us!
1/5
GoogleThe staff here are extremely rude to customers, in particular a woman named Scarlet. The way she speaks to people is as if she is annoyed that she actually has to do the job she is being paid to do. The staff were really impatient and don’t communicate well at all. Avoid at all costs. I know other people that rent properties from them and they have been treated in an appalling manner as well. A general attitude change would go a long way for these guys.
2/5
GoogleStrict and stiff moving in conditions , disappointing moving out and good treatment in-between! Stringent conditions. They insisted to add my wife as joint tenant and to carry out a separate credit check for her although I am the one paying all the rent. Strictly asked for a proof that I was moving out from the previous accommodation before accepting my application. I obviously wouldn't risk giving a moving out notice to the previous landlord and being homeless before securing my new accommodation! The tenancy period itself was 6 months of good interaction with Belvoir team. They were cooperative and very helpful. Unfortunately, the process of moving out of the property was a painful experience as they took unfair amount of the deposit. They purported the required fees were for professional cleaning and change of the bulbs, professional cleaning of the carpets. We definitely left the carpets cleaner than how we received it (it was full of hair and my wife had to clean it again). The only fault is that my wife spent a lot of time and effort cleaning the apartment before moving out for them to say simply it is not a professional cleaning and take 140 pounds for cleaning and 90 pounds for the carpets+60 pounds contractors fee to do the work. I feel really sorry my poor wife wasting her effort. They didn't even make any effort look at our inventory feedback which we sent with photos proof. They asked us to pay for a cracked fridge door that we reported in the beginning of the tenancy. It wasn't until I sent them a reminder of the feedback and a photo proof when they accepted. They asked again to pay for replacement of light bulbs that wasn't working and we reported in our feedback. Shockingly, when I sent them the proof they amended the required fees for cleaning and bulb replacement from 135 to 142!! My advice for anyone would be: 1) Take photos for every thing and report when moving in. 2) Take photos (again) for every thing before moving out to prove your effort 3) Don't waste your time and effort cleaning things and get a professional cleaner to do the job 4) If you discover a defect in the carpet hidden under furniture after the reporting period, don't change the position of the furniture and keep it hidden. ( our 2nd fault was changing the position of the sofa exposing an old burn mark that they considered our fault.
1/5
GoogleBelvoir are the worst company ever. I have over 90 photographs of evidence on poor maintenance. Contractors beat up my partner for questioning their work. Leak in bathroom from shower upstairs still not fixed over 3months later so we had to fork up costs for temporary accomodation to keep our family safe. Roof of the bathroom then fell in!!! Mould in every room that only ever got painted over. We paid for a dehumidifier to try and keep the place drby. 89%+ humidity!! So many other issues...
5/5
GoogleI received great service from Belvoir Lettings Leicester. Felix and Meagan were amazing!
1/5
GoogleAbsolutly awful agents. Would give them zero stars if possible. Take so much money off you for unnecessary things. When I moved out they actually charged me for them to complete the moving out checks which are mandatory. So many hidden charges with renting. But if I had any problems with my flat they were nowhere to be seen. Had a leak in the ceiling of my flat for the 2 years I was living there and they did not seem to care. Everytime we called or emailed to complain about it they acted as if they had never heard about it before. They really don't care about their tenants, just there to take as much money as possible. No customer service and staff are rude and ignorant. Worst letting agents I've ever experienced.
1/5
GoogleSuch an awful estate agents. I scheduled a viewing for an apartment, confirmed it a couple days before via phone call. … More
5/5
GoogleFriendly and efficient service. The house had an offer almost immediately. Asim went the extra mile, even going round to read the utility meters on completion day.
5/5
GoogleThey have good customer service
1/5
GoogleThe agent has arrived 15 minutes late for the viewing, not even apologizing for his delay and spoken to my partner in a very rude manner. The property was an absolute biological bomb, mold all over the place, very poor insulation, greasy kitchen with a sticky floor, and filthy bathroom. The agent could't answer if or how these problems would be fixed before renting the place and seemed eager to leave that place asap.
5/5
GoogleThe guys at Belvoir Lettings have been managing mine and my wifes property for a few years now and the service has been fantastic. They've always delivered throughout the time and helped the process to be truly hands free. Would highly recommend!
Agent replied · 31 December 2024
Hinesh Ganda, thanks for your praise and kind comments about our team.
5/5
GoogleGreat company. Highly recommend Aasim great guy his property knowledge is un real. All my property dealings are with him!
5/5
GoogleExtremely helpful with arranging my move to a new property & always willing to go above and beyond to help with any requests I had. Friendly and professional service.PositiveResponsiveness, Professionalism
Agent replied · 31 December 2024
Thank you for taking the time to leave a review. We were glad that we were able to help you and exceeded your expectations.
1/5
Googleterrible staff that have no idea what's going on and take ages to respond but the information they give will probably be wrong anyway
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