Belvoir Leicester Central reviews

★★★★★ 1/5

Google

THE WORST LETTING AGENCY EVER!! Even 1 star is too much!! I rented a 1-bed flat for a whole year in Leicester and everything was extremely bad. The false advertising, they lied at the viewing saying that everything in the flat is working washing machine etc. but it broke in the first day after starting renting. I received the flat in the worst condition ever, really dirty with spiders infestation inside the apartment which continued to be the whole year… From the start, communication was poor, with emails and calls often going unanswered. Maintenance issues were either ignored or took far too long to be resolved, for the washing machine it took 4 MONTHS for someone to come and repaired it, meanwhile I had to live with a water leak in the flat, black mold appeared and couldn’t wash my clothes. For the spider infestation they did nothing and only said “to use a bug spray”, there was a major problem as well with the toilet which was leaking and it took weeks to have it repaired. I had to pay a lot of money for the water bills just because they weren’t competent enough to repair everything before having it rented…at the end of the tenancy they even blamed me I didn’t hoover and they have the audacity to not give me the deposit back in the beginning and forgot how I received the flat on the first day!! OVERALL, never rent from them as you will waste all your money and in exchange you will receive a nightmare of 6-12 months of living in a moldy, problematic apartment!!

Cristina · 10 October 2024

★★★★★ 5/5

Google

I can't believe how smooth Manpreet made the whole process. From start to finish, she was like a real estate ninja, getting us the perfect viewing in record time. 5 stars all the way for Manpreet and Belvior!

Saty · 24 April 2024

★★★★★ 5/5

Google

My experience with Belvoir Leicester as our lettings agent has been very good for many years. We've unfortunately had several difficult and dishonest tenants recently but Bhavna and her team have done their best to resolve issues as best they can.

Kate · 25 November 2023

★★★★★ 4/5

Google

Overall happy but one concern. Reported leak and lack of heating by Belvoir from new tenant. Belvoir asked to call out emergency cover to invest fault. Luckily the previous tenant had already visited the property and had explained to me that both faults were not faults. My concern is that Belvoir immediately went to calling out out emergency cover without any invest into whether the fault warranted this.

Wooboy32 · 21 November 2024

★★★★★ 5/5

Google

Very professional and excellent communication. Yasmin and Monica made the whole process go very quickly and smoothly and we couldn't have asked for a better service.PositiveQuality, Professionalism

Alana · 1 January 2022

★★★★★ 1/5

Google

Realistically I shouldn't be giving it a one. This is quite possibly the worst estate agency I have come across for the following reasons: Firstly, When we initially moved into the property it was a MESS. It had not been cleaned and the carpets stunk of beer. Secondly, we were broken into and when I told the estate agents I was laughed at. They were extremely unhelpful throughout the whole ordeal. Lastly, We cannot forget about the rat infestation in the house. We reported it several times and we never got an urgent call back. Only after we moved out did they contact us about someone coming in. STUDENTS STAY AWAY

Maryam · 13 April 2024

★★★★★ 5/5

Google

Just rented a property through these guys. Extremely quick at responding considering the Covid-19 situation. Flat was in perfect condition. Can't fault them!PositiveResponsiveness, Quality, Professionalism, Value

George · 1 January 2022

★★★★★ 1/5

Google

I was trying to help a friend with hearing difficulties and they couldn't even manage an email without some pushing. Talk about not knowing how to do you job. As I was just the middle man for my friend and they where lacking in professionalism and without even checking references or doing anything rejected said friend before even getting reference details

Shane · 1 January 2023

★★★★★ 1/5

Google

Awful agent! Should be a zero star review. This agent tries to screw people out of extra rent by trying to make people give 2 months notice in a periodic tenancy when stator law states that 1 months notice is needed. For all those reading this statatory law will out rule and dodgy clause they have added! Don't let them screw you over! They also are unfair and screw people out of deposit! When the houses are handed in a bad state at the start but better at the end! Do not use this agent!!

KM · 10 October 2023

★★★★★ 1/5

Google

I’d like to personally highlight a supposed senior member of staff Gary that will prioritise personal friendships rather than following protocol for renting a property Also it is to be brought to everyone’s attention that wishes to engage with this letting agency that they will make up false narratives about the property no longer being available based on your name and “look” which may not be deemed appropriate for you to rent a property from them I’d highly advise to read the other reviews which echo a similar sentiment and avoid this company at all cost to void any further disappointment and overall implied notion of the agency not following an equality protocol either

Cash · 10 October 2023

★★★★★ 1/5

Google

Such an awful estate agents. I scheduled a viewing for an apartment, confirmed it a couple days before via phone call. I arrived at the property to nobody there, I called Belvoir to be told they accepted an applicant the day before, no cancellation email or phone call. What a waste of time.

Kayleigh · 25 January 2025

★★★★★ 5/5

Google

Monica has been a pleasure to deal with, very professional and polite. Would definitely recommend 👍🏻PositiveProfessionalism

Zed · 1 January 2022

★★★★★ 5/5

Google

Georgina was a pleasure to work with, very responsive, professional and friendly.PositiveResponsiveness, Quality, Professionalism

Anton · 1 January 2022

★★★★★ 5/5

Google

I really want to thank Carine, Justin, Georgia and Simran for all the help and the support they gave me to find my new flat. You are amazing!!!

Davide · 10 October 2023

★★★★★ 5/5

Google

Never thought moving home would be this easy! Thanks to (Venii), she helped us very well. I would definitely recommend Belovir to my friends and family.

Pareshkumar · 2 January 2017

★★★★★ 5/5

Google

We have no problem using Belvoir Leicester and we have several properties they manage for us. We have always found them to be friendly and efficient. We live in Brighton and our rental properties are around Leicester so we rely on them to look after our properties and tenants. We would not hesitate to recommend them to anybody.

Jeremy · 18 September 2024

★★★★★ 5/5

Google

Aasim has been a great agent dealing with my salePositiveResponsiveness, Quality, Professionalism, Value

Ayaz · 1 January 2022

★★★★★ 5/5

Google

Georgina was incredibly helpful helping to arnage our new flat! Thank you :)

Carla · 1 January 2022

★★★★★ 5/5

Google

Had a great experience, made it easy and simple for me. Monica was extremely helpful!PositiveResponsiveness, Professionalism

Curtis · 1 January 2021

★★★★★ 1/5

Google

Rented a house a few years back for 4 years. The lady who worked in the Leicester branch in town was always so foul, rude and awful that we nicknamed her Ursula. Repairs or contacting the Landlord always seemed too much trouble, requests … More

Rebecca · 17 February 2025

★★★★★ 5/5

Google

Professional hassle free service. The agent was attentive to my needs and understood what I was looking for. Gave me balanced and considered advice and I was left feeling confident and reassured in using this agent. The flat I took suited my needs perfectly and references were processed effiently and I was kept informed throughout. So overall a great service and I would highly recommend this agent. :)

Tara · 2 January 2018

★★★★★ 1/5

Google

Awful. First they gave me the wrong door number so I knocked on the door and was greeted by a lady who had no idea what was going on! Then the man showing us around turned up half an hour late, no greeting, no apology just walked towards the door of the property next door! So I said to him "you're a bit late mate" and he really didn't care! Not impressed at all! Bad service all round.

Maxine · 1 January 2023

★★★★★ 1/5

Google

I asked for a viewing on a property, I got a phone call and instructed the agent that I can only view the property on Saturday, there after I am admitted into the hospital, I was informed that he will get back to me. Until today I have never received any call calls from the agent or their Manager. PS I am a retiring Landlord with a portfolio and I was looking at handing my interest over to an agent. If you can be bothered with customers there will come a time when customers will ignore your business just as you are ignoring customers currently. I feel for the people who are your current customers. 1star is over rated.

Sam · 10 October 2022

★★★★★ 1/5

Google

As many others have said, we recieved fraudulant claims on our deposit when trying to leave, as well as terrible maintenance, attempts to increase rent illegally, being told where to dispose of bulky items and then tried to claim damages from this. DO NOT ACCEPT deposit deductions! Make sure to challenge through the dispute service. Belvoir refused to give the deposit information for us to challenge this and tried several times to say we had to accept charges, don't give in! Insist they give you your deposit information to challenge charges.

Robin · 10 October 2022