Belvoir Leicester Central reviews

★★★★★ 1/5

Google

We were served by an agent named Jitu, and unfortunately, the service was very disappointing. First, he was late for the scheduled viewing on Saturday and didn’t even inform us. In fact, he arrived only after we had already finished viewing the property, the current tenant kindly let us in and showed us the flat themselves. When we spoke again on Monday, Jitu didn’t allow us to proceed with the letting application. He told us we each needed to earn over £22,000 to qualify for a flat that costs £610 per month for two people. I explained that we were willing to pay several months’ rent in advance and that we also had a guarantor. Still, it felt like he had already decided not to give us a chance from the start. In fact, it seemed like he genuinely didn’t want us to apply at all. His attitude made me feel unwelcome and unfairly judged, to the point where it came across as slightly discriminatory. The way he questioned everything we said and dismissed our efforts without consideration made the whole experience uncomfortable. When I asked for the letting application form, he simply said, “I’ll think about it and get back to you.” That felt highly unprofessional. Two hours later, I received a message saying that the landlord had already chosen someone else, even though the flat isn’t available until the 17th of next month. He also asked inappropriate questions and responded to everything I said with skepticism, as if doubting my every word. I’ve never experienced anything like this with any other agency. In summary: very poor service, unprofessional conduct, and behavior that made us feel unfairly treated. I will definitely avoid this agency in the future and would advise other landlords to do the same, you may end up losing reliable, clean, and respectful tenants.NegativeResponsiveness, Quality, Professionalism, Value

Kate · 12 June 2025

★★★★★ 1/5

Google

Worst estate agent I have encountered in 15 years of being a landlord and I have used quite a few. Briefly, extremely poor management. They even missed a gas safety by six months. All they did was blame tenants for non contact. That was the senior property managers constant excuse. I asked her to speak with them if that was the case. I never got any response from her about that because it simply was not true. The tenants proved to me that they do respond and I have had no difficulties at all since I took over managing my property. My tenants informed me they reported an issue and I never got to know about it and in the end they fixed the problem at their expense. They took five weeks to market my property and then the senior person there was rude when I kept chasing up why my property was taking so long to go on market. There is more, but I won’t go into detail. What estate agent takes FIVE weeks to put a property up for sale? All that time down the pan and while they did nothing there was an interest rate rise. They marketed a two bed house as a I bed flat! I had to contact them. No floor plans until I pointed that out, and the ones added had no indication of room sizes and obviously had been cut and pasted from another agents advert. Rubbish pictures. That is the level of the commitment and drive . And I was going to pay nearly 2k for this level of service? No I wasn’t so I instructed them to remove it off RM. They were never going to sell it if it takes five weeks for them to even put on the market. If you do decide to choose them to sell your property, watch out for how that quote you for that. They are not very forward. They will quote a low percentage but the sale is subject to a minimum fee which works out higher! Please check that but I’d recommend contacting another agent regarding sales or management. I only appointed them as I saw on their site they were voted 15 out of thousands of agents. Looking back, I should have asked where can that verified. No way can such sloppy service be rated that high. Other branches may be good, but not this one and I was a paying client. They don’t appreciate your clientele and resort to offensive behaviour. It seems my choice to pay the breakout fee and move on was the cause for her unpleasant threatening email which she headed with Without Prejudice. I doubt she even knows what that means as she is threatening me when I owed nothing. I paid what they wanted to end my dealings according to their breakout clause in contract with them and still they threatened me with legal action and ccj in very harsh legal tones in writing which offended me. Is that how you treat a paying client who owes nothing? And this is in writing. Also the contract was that they provide a decent management service. They provided a poor service and they were informed I was unhappy about their management of my property many times. So it’s ok if they don’t meet their contractual obligation! They are unprofessional and in writing the senior person accused me of threatening behaviour towards my tenants saying they had told her I threatened them. This was simply a lie designed to cause me offence and upset. My tenants strongly deny ever asking Belvoir for any assistance over my and their dealings. In fact they provided a statement to dismiss that claim. I complained to the owner. He simply ignored my emails. Incredible arrogance. He will most likely ignore your correspondence if you write to complain. I’m glad I got rid of them even though I had to pay so if you’re a landlord looking to transfer property management to them, don’t. If you do, you won’t get any property management and they will charge you a fee if you’re unhappy and decide to dispense of their services. That breakout clause is not mentioned verbally and you should read the contract fully as they won’t tell you about it. One star really is too much for them. Everything in this review can be proven with emails including their threats that they put in writing to recover money not owed. They are horrible bullies.

D · 22 November 2023

★★★★★ 1/5

Google

BEWARE - This is a scam agency. They take deposit money from people showing fake properties and you will never see the money again. I was the guarantor for my family friends who were messed around for the last 2 weeks with the promise of handing over the key. This never happened and they refuse to return the refund. I was initially dealing with Bhavna then passed on to Justin who laughed at me and said my name is not on the Guarantor form so he cant talk to me, so no refund. DO NOT MAKE ANY PAYMENT TO THIS ESTATE AGENCY We will be escalating this further and do what ever it takes to bring down fake estate agents like Belvoir Leicester.

Anoop · 12 July 2025

★★★★★ 1/5

Google

Our experience with Belvoir Leicester was extremely disappointing as they didn't initiate payments until the start of tenancy despite us providing the information that few of the tenants were outside the UK and it would take 3 working days for the monies to reach them. Furthermore, the tenancy agreement was not ready even on the day of moving and was still being made. The rep from Belvoir, Suman Mehta, was extremely irresponsible and unprofessional and had no idea about the situation we had expressed to her clearly before. I would not recommend moving through with them.

Neel · 1 January 2023

★★★★★ 1/5

Google

Absolutely disgracefull what Belvoir Leicester staff and Dr Shah the landlord and his familly put us through in the 8 years we rented from them! Failure to complete repairs multiple times forcing us to get Oadby and wigston council involved 4 seperate times in 8 years including, Having to repair the cooker in the property ourselves. Failure to re-decorate after multiple floods in the property(leaving us with water damaged walls for over 2 years). Leaving us with tools and debris in the loft after carrying out a boiler replacement, including sharp metal cutting disks and huge off cuts of pipe with jagged edges, destroyed some stored familly items at the same time. Turning up at the property without 24hours notice harassing a familly member with mental health issues, inducing an accute anxiety attack and months of depression and anxiety all logged with our GP! Leaving us with windows we could not open due to rendering on the outside of building crumbling and fowling it up. windows we could not close and secure at all forcing us to not be able to leave the property unattended for over 6mths, huge 2 inch gaps in the windows, seals falling out of 70 percent of the windows in the propertry causiing rain to entering and rendering it impossible for us to have any belongings near windows or cills. They constantly lied and tried to blame it on us not allowing them access to quote or repair! I mean why would we report something that is having an ill effect on us then not allow entry seriously!?, they could not even be bothered to dream up a good lie. Thankfully at least one person has some integrity at Belvoir because they confirmed to the council we had allowed access 100 percent of the time with 24hrs notice. In the end Oadby and wigston council had to negotiate an early tenancy ending to get us out of a house that was not fit to live in. (all of which is logged with the above mentioned council and available for public access on request) And finally Belvoir lettings party trick the old lets try rob the deposit, becauce you no it just was not quite up to Belvoir form without was it?? All in all probably the worst experience in our lives thanks to Bhavna Odedra and her band of theives,crooks,liars and down right bullies.

Daniel · 1 January 2023

★★★★★ 1/5

Google

I don’t even think they deserve 1 star. Been renting with Belvoir nearly 10 years. First of all never missed payment. And been always looking after a home at the time I lived in. Anytime anything needed to be fixed I had to chase and chase even when was danger to my own life when I had leak through my kitchen lightening I had to always ring and be abrupt with them. Secondly my flat come on marker for sale they not even wanted to tell me about it ! I find out from my friend ( great communication as always ). Then I decided because I lived in property maybe make offer and purchase and even then I been treated life third class citizen without any rights stating that they not sure if I have enough fund to purchase this properly ! ( bare in mind I just purchased 3 bedroom house ) well what can I say they loss. When I decided to move - they wanted me to stay 2 months notice when my tenancy agreement stated 1 month . Again please everyone read what you getting yourself into this agency. As in my contract said general living condition won’t be charged deposit but now I’m getting charged for everything even mould I been telling for years needs to be sorted as ventilation in a building is poor . They trying they best rip me off with everything like walls not being painted ( where landlord never bother to paint). It’s fine I won’t get poor of how much you will try rip me off . Also flat was entered for viewings without my permission or letting me know ! And that is invasion of privacy . Any day you speak to anyone they rude and not wanting to deal in professional manner. They manager never want take responsibility. Also now I been called a liar as I booked council pick the waste and got all emails and I been told I am not said to guy sitting downstairs… it’s getting better and better. Good luck running your business with your trainers underneath the table When client enter the office . Professionalism is just 0 in that place.

Gabriele · 19 October 2022

★★★★★ 1/5

Google

I have not had a good experience at all yet. Everything went smoothly with my application and deposit however the move in day was delayed past the advertised date so they could prepare it. This was not done. I have found toilet roll and personal belongings of the previous tenant (photos, electronics etc). Toilet seat was also not attached and not mentioned in my inventory report. Black mould in the shower which a £4 CIF can fix. I am waiting for a response to all this. On the day I was given to collect my keys, the keys were missing. The staff member (they know who they are) had the keys on their person and took them home over the weekend. This, as i told them and you can imagine, caused a pile up of issues and inconveniences. I am not comfortable with the attitude this is being handled, almost like its a laughable mistake? I will update this once i have spoken to the manager who is on holiday. I have been waiting over a week to resolve these issues. Based on my experience thus far i would reccomend you avoid Belvoir Lettings.

Tahir · 14 April 2022

★★★★★ 1/5

Google

Rented a house a few years back for 4 years. The lady who worked in the Leicester branch in town was always so foul, rude and awful that we nicknamed her Ursula. Repairs or contacting the Landlord always seemed too much trouble, requests took ages, the general attitude of the people on the phones stunk! Thank god I now pay a mortgage and not someone else's anymore but to be fair i think most letting agencies are the same, absolutely rubbish!

Rebecca · 21 February 2025

★★★★★ 1/5

Google

Why is this estate agent sending me and others over 10 emails about the same property I'm not interested in (within two weeks?) If I wanted a viewing... I know where you are, how desperate is this company for tenants? Stop spamming!

Dan · 29 September 2024

★★★★★ 1/5

Google

They illegally took multiple holding deposits which is forbidden by the tenant fees act 2019 and then when I emailed to ask what was happening with the property they ignored me until i called and was told it has been let. They made no effort to report this to me prior to my phone call 7 days post the deposit being paid.

Dominika · 22 August 2025

★★★★★ 1/5

Google

DO NOT USE! Our rented property had excrement and vomit all over the beds prior to moving in, which Belvior failed to notice/mention on their report prior to us moving in. There was also a severe damp issue which was not resolved, despite countless complaints to both the landlord and the letting agents. Belvior then deducted a significant amount from our deposits to sort out the damp issue upon our tenancy ending, even though it wasn't our fault/issue to fix. We also recieved no help or support during the Covid crisis. Please do not use Belvoir, especially if you are a student. We were utterly appalled by their shoddy service and poor attitude.

Lewis · 1 January 2021

★★★★★ 1/5

Google

AVOID AVOID AVOID - especially if you are a student!! When we collected the keys, we entered the property to find an overwhelming amount of damp and mould spread across all rooms inside of the house. The house was also unclean and unkempt and smelt of cigarettes. Upstairs, two of the mattresses were covered in human excrement and urine, with yellow stains down the side of one bedframe. There was also broken appliances: a bedside lamp with bare wires and an iron with missing buttons. The hoover and oven were filled with grease. There were also no working batteries in the smoke detector alarms and the carbon monoxide alarm. We were unable to use the property for two weeks while the landlord rectified the issues. A few months into the tenancy, the lock on our front door broke due to cold weather. After two weeks of complaining, Belvoir finally agreed to arrange for repairs. The landlord came to our house afterwards and told us that Belvoir had informed them that we had broken the lock purposely, and that we had personally chosen the contractor who had overcharged for the cost of the repairs. We raised concerns with Belvoir Leicester over the way they arranged and organised viewings of the property. As a statutory right, we expected at least twenty- four hours’ notice before a viewing should take place. Belvoir never followed this rule. We were never given the full twenty- four hours’ notice and on one particular occasion, we received an email at 2pm informing us of a house viewing at 3pm that same afternoon. On days we were given more notice (but still less than twenty- four hours), a Belvoir representative would attend the property with clients an hour or more earlier than we were initially informed. As I am sure you can understand, this was very stressful and meant that our daily activities were interrupted. Despite the extremely poor condition in which we found the property in, when moving out we left the property immaculate. The inside of the house was cleaned, and the garden was de- weeded. Due to COVID-19 restrictions at the time, we were told that the post- tenancy inspection needed to be delayed for seventy- two hours after moving out. However Belvoir did not attend to the property for at least four weeks after this period. I consistently made contact with Belvoir Leicester’s office by email and phone to request an update. After more than two month’s delay in making contact with us, we received an email from Belvoir informing us that we would be losing approximately £265 from our £900 deposit for “cleaning” and a replacement of the bathroom sealant. This particular sealant was damaged when we commenced the tenancy, which Belvoir were aware of yet never fixed. As evidence of the “cleaning” related issues, we were sent an image of a dead fly on the windowsill, and a number of weeds in the garden area. Given the delay in Belvoir actually inspecting the property in person, it is to be expected that various weather conditions would have caused weeds to grow in the garden. However, after numerous emails and much dispute, the total deduction was agreed at £150 purely to bring the matter to an end. I made it very clear that myself and the other two tenants were still very displeased with this amount. We believe that the landlord refused to make the requested reasonable repairs during our tenancy in order to make deductions from our deposit. Even after all of the hassle and stress that Belvoir had caused us, more tha five months after moving out of the property, we each received an email and text message from Belvoir demanding nearly £2,000 - because their NEW TENANTS have failed to pay their rent! So Belvoir thought it would be clever to chase us and try to make us pay the debt!! This email was not encrypted or protected in any way, and so the three new tenants (of whom we have never met) could view our personal email addresses. This is a clear breach of the Data Protection Act 1998. Overall, AVOID THIS PLACE. I have never known such shocking & incompetent service. My complaint to the franchise manager was ignored

Rosie · 1 January 2021

★★★★★ 1/5

Google

It's been 7 days we reported about a repair but they didn’t take any action. When we call they just trying to convince with some excuses. What a poor sevice of maintenance department, even they Don't share landlords contact details. We reported, mailed, called, contacted online help but in vain. Beaware to go with them @ Belvoir Leicester

Nayan · 10 September 2025

★★★★★ 1/5

Google

One of the worst companies - a young lady came to present viewing of the flat, what she did was only to open the doors. That's it. She didn't know anything about the flat. She even didn't know information from the advert, was not polite and was defensive on any question. Even if you put application form for the flat, the agency does not send you any confirmation, a few weeks without any feedback from the company - very poor quality

D · 21 November 2024

★★★★★ 1/5

Google

Atrocious is the best word to describe this company. This started by me booking a viewing which I thought was booked. Turned up at the property to find out that they had never booked the my appointment. Then had the audacity to say on the phone they had never specified which Monday that it was booked for. So I booked the appointment under my partners name instead and guess what they cancel again. Ask to speak to manager for the second time and no response. And all you get is a pack of lies about how it’s not the company’s fault. Well I feel sorry for the property owner because they have simply lost a sale.

Ben · 2 January 2020

★★★★★ 1/5

Google

Belvoir, Leicester: Tenancy Application & Viewings THIRD-PARTY DOCUMENT HANDLING ISSUE: I had called Belvoir today and asked why the Landlord wished to move forward with an alternative tenancy application, and the reason was that Belvoir had not received my partner's application fee and application documentation. On the Goodlord website; it is not clear that both potential tenants must create an account/login each, moreover the guidance notes (where this might be explained) are not accessible as the link to them had not been working. This link may need to be corrected. When I called today (Saturday 18th August); the representative that spoke to me said that the documents from my partner were not only missing (causing the Tenancy Application to not go ahead), but that "he hasn't submitted anything", "he hasn’t paid anything', 'we have had nothing from him". The way I was spoken to was abrupt, rude and I was unable to clarify why this was the case as the representative kept verbally cutting me off. She also stated that she had told me that there needed to be two separate accounts (per tenant), but when I finally managed to get a word in; I explained that I knew that would be the case for payments and document submission; but not two separate logins on Goodlord. If Belvoir is to use an external website in which to collate application documents; it must make sure that the website is maintained; and to explain that the tenancy application will be handled by an external website as the potential tenant may not be happy to disclose their personal information to a third-party website. It is also crucial for Belvoir to make it clear that two accounts/logins must be created as Goodlord's website is misleading. ABRUPT/LATE/RUDE REPRESENTATIVE FOR VIEWINGS: I also want to express my concern over the representative we had come into contact with for our viewing of the Knighton Road property on Monday 6th August. He was late and didn’t explain why, he was not able to answer my basic questions about the property (such as where the boiler was located, and even questioned WHY I needed to know), he had absolutely no time for me and was very agitated and wanted to rush me out the property as quickly as possible. He had also booked two viewings for two properties on Springfield Road for Thursday, 9th August at 11:45pm without confirming this with me. I had not received confirmation of a booking until Michaela had called me approximately one hour beforehand on the day to confirm my availability, and I informed her that I had not been contacted to book and confirm the viewings. Therefore, I had to rush over to view the properties without adequate and prior notice. GENERAL IMPRESSION: I feel as if Belvoir LEICESTER have handled our process very poorly, and that they have fallen very short of my expectations. The impression I have is greediness, rudeness, abruptness and a general lack of communication. Again, I would like to state that I DO know the correct Belvoir Branch is LEICESTER, and will not accept Belvoir’s google rating to my comments as “we do not have you on our records”, “please call this number so we can verify which branch you were with”.

Katherine · 2 January 2019

★★★★★ 5/5

Google

I can't believe how smooth Manpreet made the whole process. From start to finish, she was like a real estate ninja, getting us the perfect viewing in record time. 5 stars all the way for Manpreet and Belvior!

Saty · 24 April 2024

★★★★★ 5/5

Google

My experience with Belvoir Leicester as our lettings agent has been very good for many years. We've unfortunately had several difficult and dishonest tenants recently but Bhavna and her team have done their best to resolve issues as best they can.

Kate · 25 November 2023

★★★★★ 4/5

Google

Overall happy but one concern. Reported leak and lack of heating by Belvoir from new tenant. Belvoir asked to call out emergency cover to invest fault. Luckily the previous tenant had already visited the property and had explained to me that both faults were not faults. My concern is that Belvoir immediately went to calling out out emergency cover without any invest into whether the fault warranted this.

Wooboy32 · 21 November 2024

★★★★★ 5/5

Google

Very professional and excellent communication. Yasmin and Monica made the whole process go very quickly and smoothly and we couldn't have asked for a better service.PositiveQuality, Professionalism

Alana · 1 January 2022

★★★★★ 1/5

Google

Realistically I shouldn't be giving it a one. This is quite possibly the worst estate agency I have come across for the following reasons: Firstly, When we initially moved into the property it was a MESS. It had not been cleaned and the carpets stunk of beer. Secondly, we were broken into and when I told the estate agents I was laughed at. They were extremely unhelpful throughout the whole ordeal. Lastly, We cannot forget about the rat infestation in the house. We reported it several times and we never got an urgent call back. Only after we moved out did they contact us about someone coming in. STUDENTS STAY AWAY

Maryam · 13 April 2024

★★★★★ 5/5

Google

Just rented a property through these guys. Extremely quick at responding considering the Covid-19 situation. Flat was in perfect condition. Can't fault them!PositiveResponsiveness, Quality, Professionalism, Value

George · 1 January 2022

★★★★★ 1/5

Google

I’d like to personally highlight a supposed senior member of staff Gary that will prioritise personal friendships rather than following protocol for renting a property Also it is to be brought to everyone’s attention that wishes to engage with this letting agency that they will make up false narratives about the property no longer being available based on your name and “look” which may not be deemed appropriate for you to rent a property from them I’d highly advise to read the other reviews which echo a similar sentiment and avoid this company at all cost to void any further disappointment and overall implied notion of the agency not following an equality protocol either

Cash · 1 January 2024

★★★★★ 1/5

Google

I was trying to help a friend with hearing difficulties and they couldn't even manage an email without some pushing. Talk about not knowing how to do you job. As I was just the middle man for my friend and they where lacking in professionalism and without even checking references or doing anything rejected said friend before even getting reference details

Shane · 1 January 2023