Trusted Agent profile · Leeds
★★★★★
821 reviews across 2 platforms
YPP House, 6 Blenheim Terrace, Leeds, LS2 9HZ
YPP's office in Leeds, at YPP House, is rated 4.4 out of 5 across 821 reviews on two platforms, including 674 Google reviews rated 4.4. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for YPP, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
GoogleMark H extremely professional and very helpful service thank you
Hi Zara, thank you for taking the time to leave us a review- we appreciate your feedback and will pass on your kind words. Mark is definitely an asset to our team.
5/5
GoogleJayke is an excellent staff. Friendly attitude.
5/5
GoogleSteve Inzy and yonathan are really great staff
5/5
TrustpilotMark H was very friendly and helpful
5/5
GoogleNikki cheung is very nice and friendly !!!
Thank you for taking the time to leave us a review! We'll be sure to share your kind words with Nikki. It's great to hear you had a positive experience with Ypp.
5/5
GoogleHello, beautiful company ypp helping students from all countries to feel welcome and comfortable for universities. Big thanks to mister george for keeping the q3 residence all organized and emasculate.
1/5
GoogleAVOID YPP LIKE ITS THE PLAGUE! They don't even deserve 1 star, anyway this is going to be a long post but I advice that you read it all! I rented a "luxurious apartment" at Q One residence, worst decision ever. First of all the prices are too high, I understand it's a very good location but the quality of the flats are appalling. The windows are useless and do not open fully, they're not double glazed, hell! I don't think they're single glazed! During the winter it's freezing and you can hear the wind, I've reported it so many times for maintenance but the only answer I got was "they're old windows". So what?! Do something about it!!! I had to tape it up myself just so it didn't get too cold. Also, you CANT get a feeling of privacy inside your own flat! The walls are so thin you can HEAR EVERYTHING! I had very noisy neighbours during my stay and I would call their security to try and control the situation, their security from Nationwide are as useless as my windows! They came but they were too scared to approach the noisy tenants next door, instead they said "it wasn't even loud", very UNPROFFESIONAL! I am not paying a ridiculous amount of money every month for the security to not do anything, and may I add that the security is also supposed to be on site 24/7.. THEYRE NOT! I had to email YPP so many times about this noisy tenant but I always got the same reply "we've sent a warning", WHAT WARNING?! Very USELESS and UNHELPFUL agents working at YPP! Their number one priority is money and not the well being of their tenants. Another thing I had a problem with was the smell of the corridor, the same noisy tenant next door was also a smoker, as you can imagine the corridor constantly smells of smoke and the agents also admitted that it smelled funky. I've reported it so many times yet they didn't do anything ! The tenant is obviously breaking the "no smoking inside" rule yet the only thing they did was send another "warning". It's obviously apparent that you can break rules so long as you pay your rent ! Overall a really bad agency, poor quality flats and poor customer service.
5/5
GoogleGood service by Nikki Cheung and nice study room!
Hi Dream, Thank you so much for leaving Nikki such a lovely review!
5/5
GoogleMark h helps me for the maintenance. Good job!
Thank you so much Yixuan for taking the time to leave us a review! We will ensure to pass this amazing feedback to our maintenance team!
5/5
GoogleLived in Havana Residence. YPP has been wonderful I really enjoyed my stay here and never had any issues. Whenever I did the maintenance team were right on top of it and sorted it out immediately and would even come back regularly to check to make sure everything was still fine. Had the friendliest woman at the concierge with short dark hair. She was always so lovely and always eager to help. Would recommend YPP to anyone!
5/5
GoogleMahidul Islam, Qabas, Jaber, Zakariya and Lorriane are very helpful
Thank you!!
5/5
GoogleZakariya, Lorraine, Qabas and Jaber. thank you for your help
Thank you!
1/5
GoogleTo anyone thinking of renting a property from YPP, i would strongly recommend that you DONT. Over the past year, YPP have completely ignored our issues and maintenance requests, had a completely unprofessional attitude, and think they can just walk into the property whenever they please without warning, multiple times they have just barged into our rooms on a viewing and haven't bothered to even email or call to let us know. By far the worst letting agent in leeds.
5/5
GoogleGreat service from first point of contact with Janine to my move day which went very smooth and stress free. Would highly recommend,. Far superior to other letting agents I've used in the past. Thank you YPP!!PositiveResponsiveness, Professionalism
Hi Jimmy, Thanks for your kind words. Our dedicated team always aims to give the best experience to our tenants, and it is rewarding to know that you had a lovely move with us. We will pass on your comments to Janine and please know that we will always be ready to assist at any time throughout your tenancy. Take care.
5/5
GoogleI have lived in the apartment of ypp for more than a year. It's a very good experience. It's a room big enough and a full set of household appliances (washing machine and refrigerator). The public activity space has a billiard table, a cinema and a gym, and the price is very affordable
5/5
GoogleI moved to Gravity Residence in Liverpool by the end of 2018 and faced some problems in my flat. Staff were on holiday and I had to contact the head office. Kathryn, the operations manager, responded very effectively and was so supportive. She kindly offered me another flat and I am now happy there. Providing study lamp for the beds, fragrant scent in the lobby and wet towels for the gym are signs of customer care.
5/5
GoogleFun events! Very kind staffs😊 …
Thank you so much for your review Phakhwan! We really enjoyed meeting you last night and we are glad that you enjoyed the event. We look forward to seeing you at our next event!
5/5
GoogleNikkicheung Very nice sevice, good facilities.
Thank you so much for leaving us a review. We're so pleased you've found your accommodation enjoyable!
5/5
GoogleJaber, Qabas, Mahidil Islam, Zakariya and Lorraine thank you
Thank you so much!
5/5
GoogleJaber Qabas Sami Rong Lorriane and Zakariya thank you
Hi Khamis! You're very welcome. We hope you enjoyed the event!
5/5
Googlelorraine, Jaber and Qabas ! thank you so much
You're very welcome. We are so delighted to hear that you enjoyed the event!
5/5
GoogleMark h great maintenance guy very nice and friendly
Thank you so much!
5/5
GoogleI’ve been living in Live Oasis for a while now and I want to express my gratitude to Nikki Cheung, whose outstanding customer service skills truly made my experience as a resident exceptional, her positive attitude always radiates throughout the property.
5/5
GoogleResponded to our maintenance issues within 2 hours on a sunday. Garry H arrived quickly, went out o purchase plumbing parts and fixed the issue extremely efficiently and professionally.PositiveProfessionalism
Thank you for taking the time to leave a review. We'll be sure to pass along your comments to Garry and the maintenance team. Kind regards, ypp team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: YPP, Leeds won Trusted Agent.
