YPP Leeds reviews

★★★★★ 1/5

Google

Needed a place to stay whilst waiting for my new build house was being built, opted to go with these as they have a 6 month, properties are too small for the cost they are up for there are definitely better priced places that give you a lot more for your money. Maintenance are terrible when it comes to getting jobs that are booked dealt with, washing machine would not drain during Christmas and my clothes were locked in the washer YPP did not want to orange for someone to come get this resolved, my work uniform was locked in the water for 5 weeks, not great when its dirty water this cost me as I had to purchase new uniform and my other clothes were ruined not happy the slightest bit, still to this day the wishing machine has not been fixed, in addition to this when I moved in the TV did not work which took them 2 months to get resolved, terrible experience here wouldn't recommend for what you pay. on the other hand Jack the letting consultant has been helpful and made it somewhat bearable living here

Jeremiah · 18 June 2020

★★★★★ 5/5

Google

When I first arrived at my new flat, I was shocked to see the state that the previous tenant had left my flat in and I was disappointed at the fact that I had been able to collect my keys when at first glance the at wasn’t ready to move in to. The flat was dirty, the mattress was desperate to be replaced, there was holes, cracks all on the walls and the bathroom was moldy. I rung YPP as soon as I had found the flat like this, and they provided the best service! They apologized and said that they must have accidentally missed my flat as they had been so busy. But within an hour, I’d had someone come round to check the problems, a cleaner had been round and gutted the flat (they did an amazing job!) and then decorators we’re booked in for the morning of the day after!! Very quick at solving problems and very polite staff. Thank you to kiz and the Maintenence guys for sorting all the problems out for me and also big thanks to the staff at YPP office for being so quick and efficient during the whole signing process and key collection. Best experience I’ve had in 4 years of student housing! Thanks guys!!! 100% recommend!!!

Robynn · 18 June 2020

★★★★★ 5/5

Google

Garry is very reliable and help me fixed my shower hand

JR · 18 June 2023

★★★★★ 5/5

Google

Graham fixed our washer up today, sorted it really quickly and was a funny chatty guy :) Cheers

Owen · 3 June 2025

★★★★★ 5/5

Trustpilot

Mark h give such a lovely service on…

Mark h give such a lovely service on my inspection he sorted any issues out in my flat and booked in any decorating ypp are very lucky to have this gentleman on board

Elaine · 14 November 2024

★★★★★ 5/5

Google

I love Q One. Jaber J is the best manager I dealt with.

Leonidas · 18 April 2024

★★★★★ 5/5

Google

good service.Chenfei nice

HONGBIN · 22 September 2024

★★★★★ 1/5

Google

If you ever wish to move into a nicer, bigger property after living in a ypp property then dont bother letting with them. I paid an extortionate ammount of money to move in, paid all my rent on time, never really called them out when having problems with my flat and by the end of all this, they would not write me a short quick reference so that i can move into a new flat after paying for all the application fees... so thanks to ypp, i am now going to be stuck in a small flat for atleast another year with £600 less in my pocket... thanks ypp thankyou very much...

Michael · 19 June 2019

★★★★★ 1/5

Google

we have had a rat in a top floor flat, as well as constant huge silverfish despite the pest control being in the silverfish have still been everywhere and we are still on edge about the rat which we have barely received any feedback or apology for it. We also had a broken front door when we moved in and I had to leave all my belongings in an unlocked flat which should have been sorted prior the move in date. Very disappointed would never use YPP every again. - Eliza Brown

Chloe · 19 June 2019

★★★★★ 4/5

Google

Manchester Eagle House. All around it was a pretty good flat. Very close to the city centre and Victoria train station. Luckily nothing in the flat ever malfunctioned so we never had to call YPP for any fixes. The only bad things are Too many false fire alarms (difficult to get YPP to turn the Alarm off, since there was no fire) No recycling bin. Some tenants threw their rubbish next to bins as well and not in them One very small electric radiator, it got pretty cold in the winter No window in the bathroom

Sophie · 19 June 2019

★★★★★ 5/5

Google

I have been with YPP for the past three years and honestly after leaving it was like I left my second family. Great people who have such an admiration for the job and care for not just their career but the tenants who live within any of their properties. I don’t know much about real estate but YPP is at the top of the line in my opinion and this is only the beginning. When I think of YPP I think “luxury at your convenience” if you are looking for a property to rent at prime locations then I say try them first and you will not regret it.

Saqer · 19 June 2019

★★★★★ 5/5

Google

I just wanted to say a big thank you to everyone that helped me on move in day. Kiz, the Maintenance Manager, was passing through the building when I approached him about whether it was possible to redecorate some of the walls in my flat. He made a phone call and within 60 seconds, the decorators arrived as if by magic. They already had the paint with them and began redecorating straight away. The painting was completed in the time it took us to drink our coffee and the finish is absolutely spot on. I asked Kiz how to operate the heating and with click of his fingers the Boys in Blue arrived. No, it wasn't the police. It was Phil and Mark, from the maintenance team. They went out of their way to show me how to operate all of the appliances. Kiz showed me how to report maintenance issues via the YPP website which looks like a great a great system.These guys really went way beyond the call of duty. They even assembled the flat pack wardrobe I had bought myself which saved me a job. Thank you again to a really friendly team. Superheroes !!!

Syed · 19 June 2019

★★★★★ 1/5

Google

Have had faulty fire alarms, a rat running around the flat and chewing up my wires in my room on a top story flat and we are having to continuously email and report about the same problems until they finally are sorted. Also when we first moved in the front door lock wouldn’t work, which ypp should’ve known as they are meant to do check prior to us moving in, but I was going back home the same day so had to leave all my belongings in a flat that doesn’t lock. Overall been so disappointed in the company except on a rare occasion.

Eliza · 19 June 2019

★★★★★ 1/5

Google

Services are shocking and impersonal, staff are rude and unhelpful, furniture missing upon moving in, unreasonable and unexpected deductions from deposit when moving out. 1. Back in February when I first moved in main pieces of furniture such as the desk chair were missing from the flat and took over three weeks to resolve. Also YPP refused to replace a faulty mattress. 2. Almost two months before the end of my tenancy, I applied to renew my tenancy but was told that the flat had already been let to another tenant. I was not personally informed to renew my tenancy and was later told that there was an automated email sent previously about this matter. The automated email was sent only few weeks after I had moved in and went straight to spam folder and therefore was not seen by me. As a result I could not get my tenancy renewed and was literally 'kicked out' of my flat. 3. Reception staff are rude, impatient and not knowledgeable about the properties. I was repeatedly given wrong information and even sold wrong utility card. 4. In the end I've been charged an additional £165 from my deposit for cleaning and redecorating upon moving out. This was on top of what I had already spent £65 of my own money on deep cleaning before moving. In total £230 for cleaning after just 7 months of staying and I am normally a very clean person. 5. I have written to YPP but no actions have been taken yet. Not even a correspondence.

Michael · 19 June 2019

★★★★★ 4/5

Google

Brilliant Agency! Staff are friendly and helpful. Maintenance work is done quickly and effeciently. My only comment is that my flat used to have sewage smell and the only thing that they did was to put odour solutions in the sink which didn’t really help alot! Also, it would have been better to give the tenant the chance to decide on renewing or not 2 months at least before the tenancy agreement ends and not 8 months. Otherwise, I wish I renewed my tenancy with YPP, it was such a good experience with them.

Fatmah · 19 June 2019

★★★★★ 5/5

Google

The Q1 experience was amazing! All the staff at YPP, (those working in office, at Q and maintenance) are incredibly helpful and kind. Maintenance service at Q was great. The service was dealt with efficiently and quickly. Jason and Jason did most of my maintenance and they are by far the best ever! Super kind and friendly!! Christine (receptionist at Q) made my mornings everyday! She is so sweet and really cares about the people living at Q! Always so helpful with parcels and letters and even takes the time to have a conversation! Josie in the YPP office has always been so kind, and she is so helpful! Any situation I've had she's always been so ready to help me and so understanding!! The staff and Q and YPP are extremely great and I've had a really great experience living there!!!

Anushka · 19 June 2019

★★★★★ 5/5

Google

Umara always responds to my emails quickly and is so helpful, thank you!

KBS · 19 March 2024

★★★★★ 4/5

Google

YPP maintenance has been very good, making sure issues aren't forgotten and responding to e-mails. Scott came to fix the ceiling in our bathroom and did a great job in the time available; he was a pleasure and very courteous. Thanks!PositiveResponsiveness

Samcha · 18 June 2021

★★★★★ 5/5

Google

Mark h is the best, a great asset to the team:))))

Vita · 18 April 2024

★★★★★ 5/5

Google

Mark h was professional, nice, and proficient in handling his duties

Stw · 18 April 2024

★★★★★ 5/5

Google

Jaber provide a top class service and is always happy to help

Ruba · 19 March 2024

★★★★★ 5/5

Google

Nathan and the rest of the maintenance team were prompt and polite

George · 19 March 2024

★★★★★ 4/5

Google

After a number of teething problems moving in and being handed from person to person at YPP, Craig saved the day. He was especially helpful and went above and beyond to ensure that all the issues were resolved quickly and to a high standard. Craig had a friendly and professional manner which was much appreciated during a hot and stressful move! It would be great if other YPP staff could receive customer service training from Craig, as he transformed my whole experience of YPP. Thank you.

Laura · 26 August 2018

★★★★★ 5/5

Google

I would really highly recommend YPP lettings in Leeds. The lettings negotiator who has shown me properties in the city centre area and Havana residence , Cheryl, has been fantastic to correspond with - she replies very promptly, always ensures she can fit the visits round my work schedule, and takes a very keen interest in what I am looking for. She takes care in understanding all the details about each property, and I would definitely take comfort if in recommending YPP to my friends and family. By far the best quality apartments in Leeds, not the cheapest but you get what you pay for. Thanks so much for all your help

Othman · 19 June 2018