Every review we hold for the Leeds office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have recently completed the sale of our house using William H Brown - Crossgates. From start to finish they have been nothing but excellent. When we first expressed our interest to sell Elliot was fantastic and no pushy sales tactics were used. Just a sound honest opinion and advice. Once we’d signed up Edward looked after us every step of the way, regularly staying in touch with ourselves and our buyer and was always just a call away to answer any questions we had. Nothing was too much trouble despite the very busy current housing market! Thanks guys, we really couldn’t recommend you enough. If anyone’s after a responsive professional service with a personal touch then look no further.
Jodie · 17 June 2023
★★★★★ 5/5
GoogleMe and my husband have sold our house through William h brown crossgates branch,the staff there could not have done enough for us they were brilliant.But this review is mainly to thank Georgina clough our mortgage advisor. She has been amazing,patient so kind and easy to get on with.Georgina has been there every step of the way, been so professional,she even went out of her way during out of hours to help with our mortgage.We can not thank her enough and would recommend her services.
Christopher · 17 June 2023
★★★★★ 5/5
GoogleBuying a house turned to be an unpleasant journey for our family life. We had to face negligence, indifference and arrogance from our solicitors. On the contrary, Elliot professionalism, encouragement and help didn't let us give up (it was about to happen several times) and eventually we arrived at our final destination - our home.
Words cannot express how much we appreciate the effort, time and what this young man has done for us, on the whole! A HUGE thank you, Elliot, because of your hard work now we have a place to call our own and I doubt that we could make it without your massive support and extraordinary assistance. A big shoutout to Elliot and William H Brown Team for their incredible help!
Jack · 17 June 2023
★★★★★ 5/5
GoogleI recently purchased my new house with Claire’s invaluable assistance at the William H Brown Crossgates. From day one, Claire provided exceptional support and clear, prompt communication that made the entire process a breeze.
Claire is an expert in her field, guiding me effortlessly through every step. She understood my preferences/budget, and her responsiveness was remarkable, always addressing my concerns promptly and keeping me informed.
Thanks to Claire, the purchasing process was stress-free and the purchase was completed successfully in a few weeks.
I definitely recommend Claire as an exceptional estate agent. Her outstanding service and unwavering support make her the ideal partner in finding your dream home!
Narek · 17 June 2023
★★★★★ 5/5
GoogleWe had the pleasure of working with Georgina as our mortgage advisor at the Crossgates Branch, and we can't thank her enough for her exceptional support throughout the entire mortgage application and home purchase process. From start to …
Jamie · 16 October 2025
Agent replied · 23 October 2025
Thank you for taking the time to share your positive experience with Georgina! We are thrilled to hear that she provided exceptional support and made your home-buying process smooth. She is truly an asset to our team and we appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleElliott is the most professional (and patient!) mortgage advisor, he helped us throughout the whole process of buying and selling and nothing was too much trouble. A big thank you too to Naomi and the whole team in the office, I felt I could always pick up the phone to them and my question would be answered. Thank you!
Sally · 17 June 2021
Agent replied · 16 June 2024
Hello Sally, we really appreciate you taking the time to leave the team here with such a lovely review and we'll be sure to pass the feedback onto Elliott and Naomi :)!
★★★★★ 5/5
GoogleI sold the home of my deceased mother through William H Brown and although it was an emotional time, letting go of her home and also overseeing a sale from a long distance away, William H Brown supported me through the whole process, Although it wasn't an easy property to sell - we didn't get many viewings and even when we got a buyer the sale took a while to go through - throughout it all I felt well supported, particularly by Alona, who kept me up to date with very regular phone calls - often weekly. I always felt she really wanted to help sell this property and she was genuinely delighted once the sale finally went through!
Alison · 17 February 2024
Agent replied · 16 June 2024
Alison, thank you for your kind words and your wonderful 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy wife and I were supported by Elliott. He helped us to get a great deal on a mortgage during lockdown. He was patient with us as first time buyers. Elliot was always available to offer advice, he made the buying experience easy for us. We would highly recommend Elliot because his professionalism is excellent. He negotiated on our behalf, he was approachable. We want to express our gratitude for the work Elliot did.
Patrick · 17 June 2023
★★★★★ 5/5
GoogleI recently let my property through William H Brown in Crossgates and Steven was a great help. He always had answers for any of our questions about the process and was responsive throughout.
Damien · 18 January 2024
Agent replied · 16 June 2024
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMany thanks to the team in Crossgates, Georgie was really helpful with our viewings, and Orgeta helped us a lot when we had queries about our purchase. Well done all of you!
Penny · 10 June 2025
★★★★★ 5/5
GoogleElliot was absolutely spot on, from start to finish during the whole mortgage process.
Being fairly newly self employed, it added challenges to Elliot's job in finding a suitable lender, however he stuck at it and managed to help me purchase my first home with his regular updates and proactive chasing making the whole experience much less stressful. Thanks Elliot :-DPositiveProfessionalism
Tim · 25 August 2020
Agent replied · 16 June 2024
Hello Tim, Thank you for taking the time to leave this feedback with our team, we're thrilled that Elliot could be of such help throughout the mortgage process and we hope all is well with your first home :)
★★★★★ 4/5
GoogleWe had the lovely dag look after us . She was always at the end of the line for any help or advice we needed . Thanks dag and the whole team x
Ann · 2 November 2025
Agent replied · 23 November 2025
Thank you for your kind words! We're so glad that Dag and our team were able to provide you with excellent service. We appreciate your support and hope to see you again soon! Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWould always recommend Molly at William h brown. We have been looking for a rental property for a long time and she went above and beyond to find us the perfect rental!!! Thank you so much!
Fran · 20 September 2023
Agent replied · 16 June 2024
Many thanks for your wonderful 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat customer service from having house valued to completion day .. thanks to all at wh brown crossgates.. u made our sale a pleasure .. 👍 …
Andy · 16 December 2025
Agent replied · 16 April 2026
Thank you so much for your kind words! We are ecstatic that you had a smooth and enjoyable experience with us at WH Brown Crossgates. Our team takes pride in providing top-notch customer service, and we're thrilled we could make your sale a pleasure. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleIt was my first time with William H brown but it has been a pleasure it was quick and helpful I recommend to use William h brown.
Sami · 16 December 2025
Agent replied · 16 April 2026
Thank you for choosing William H Brown for your real estate needs! We are thrilled to hear that you had a positive experience with our team and appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHayley came and did us an evaluation on our house. Incredibly professional and warm, made the experience really pleasant. Looking forward to working with her on the next steps 😊 …
Chelsea · 9 November 2025
Agent replied · 23 November 2025
Thank you for your glowing review, we're thrilled to hear you had a positive experience with Hayley! We can't wait to continue working with you and help bring your vision to life. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleReally feel so happy specially mortgage advisor Georgina Clough
She is so good helpful and best advisor
Last seven years I am struggling Mortagge she advise me and help me to get …
Arfeen · 16 October 2025
Agent replied · 22 September 2025
Thank you for the kind words, Yasir! It's always our goal to help make the mortgage process as smooth and stress-free as possible. We're so glad you had a positive experience with our advisor, Georgina. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleVery happy with their support. Biggest shout out to Georgina for her consistent help and patience when dealing with us.
Tereza · 25 July 2024
Agent replied · 24 August 2024
Thank you for your glowing 5* review Tereza. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have just bought a house and used Alona for my mortgage and she was so helpful! I was initially using a family member but the rates she got and the help she gave me to secure my dream home was too good to miss out on! 100% recommend if you need a mortgage and I will be coming back again to see her! 10/10
Declan · 10 August 2024
Agent replied · 24 August 2024
Thank you for your terrific 5* review and recommendation Declan. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad a viewing last week and could not recommend Alena enough. She was so understanding and knew exactly what we wanted. Could not recommend her enough.
Daria · 17 February 2024
Agent replied · 16 June 2024
Daria, thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleBeing first time buyers, Steven went above and beyond to find us a property well within our budget, and overall made our experience flawless. Would highly recommend.
Hallie · 18 January 2024
Agent replied · 16 June 2024
Thank you Hallie for taking the time to leave us your fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWorking with Molly as my lettings agent was a positive experience. She consistently displayed professionalism and responsiveness throughout the rental search process. Molly's knowledge of the local rental market was evident, and it helped me make informed decisions. Her prompt communication and willingness to address my inquiries made the experience much more manageable. I want to express my gratitude to Molly for her assistance in finding the right rental property for me.
In summary, Molly's services as a lettings agent were commendable. Her expertise and dedication to her clients' needs stood out, making my rental search a less stressful endeavor. Thank you, Molly, for your valuable assistance in securing my new rental home.
Dylan · 20 September 2023
Agent replied · 16 June 2024
Thank you for your brilliant 5* review and your kind words! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have sold and bought with William H Brown before but all i can say is what a service. Specifically from Georgie Collins who was so responsive, so understanding and very approachable. I would highly recommed this team at Grossgates. I owe Georgie a wine for sure. She is amazing she went above and beyond at every turn!
Andrew · 18 October 2024
Agent replied · 25 October 2024
Many thanks Andrew for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAs a first time buyer it wasn't easy. But we had a wonderful broker; we have recently bought our dream home using William H Brown - Crossgates, Georgina was our broker and she was excellent from start to finish. She worked around my shift patterns, she was always available, even on her days off, she accommodated my kids. Wonderful service, thanks again 👍🏾👍🏾👍🏾 truly appreciate
Diana · 17 June 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
