William H Brown reviews

★★★★★ 5/5

Google

I had a very good experience with William H Brown Crossgates while purchasing my house. The whole process can be stressful, but Dagnija Berzina was extremely helpful and supportive from start to finish She kept tracking the progress's followed up regularly, and always kept me updated. Her communication was clear and professional, and she did her best to move things forward as quickly as possible. I really appreciate the effort she put in to help complete the purchase. Thank you Dagnija for your support and dedication throughout the process.

Wael · 16 March 2026

★★★★★ 5/5

Google

Alona was absolutely amazing throughout our whole mortgage process. As first-time buyers, we had a lot of questions, but she explained everything clearly and made sure we understood each step. She was always super friendly, approachable, and kept us regularly updated, which really helped take the stress out of everything. We felt completely supported from start to finish and couldn’t recommend her enough!

Amy · 9 April 2026

★★★★★ 5/5

Google

Alona Svare has been dealing with our house purchase and obtaining the mortgage. Alona has worked wonders with us and has been so reassuring and patient . Alona and her team, specifically Dagnija who has assisted closely in our process, have truly gone above and beyond for us in our first step to becoming home owners. It truly wouldn't have been possible without her expertise, friendly nature and quick reliable service

Sade · 16 January 2026

★★★★★ 5/5

Google

We had an excellent experience selling our home through William H Brown. The property sold quickly and even above asking price, with a buyer who had been properly vetted and was genuinely committed. What really made the difference for us though was Orgeta. She was absolutely incredible from start to finish. Once we accepted an offer, Orgeta took over our sale and thank goodness she did. The process became extremely stressful due to legal complications and very poor solicitors, but Orgeta was our constant throughout. She went above and beyond every single day. By the end when things got really stressful and weren’t looking good, we spoke daily (often multiple times), and not once did she make us feel like a burden. She kept us updated on even the smallest developments and took so much of the pressure off our shoulders by chasing solicitors and keeping everything moving, all without ever being asked. It genuinely felt like she cared as much about getting us into our new home as we did. Her dedication, professionalism, and empathy were beyond anything we expected. We truly believe we wouldn’t be in our new home today without her. A special mention also to Georgie, who stepped in when Orgeta wasn’t available, she was also brilliant and made sure our case never missed a beat. We’re so grateful to the whole team but especially to Orgeta. Thank you for everything!

Rebecca · 16 September 2025

★★★★★ 3/5

Google

I listed the sale of my property with William H. Brown in December 2024 and following Dan’s advice used their panel solicitors Gilson Gray which, I was informed, would help to make the sale seamless. It was the worst decision I made! Having accepted an offer in February 2025 I ended up having to work alongside Georgie (Senior Sales Negotiator) to progress with my sale for a number of months. Georgie was fantastic and was very invested in ensuring my sale went through however I had to spend an inordinate time, energy and annual leave in order to manage Gilson Gray and my sale all whilst working a full time job myself. My sale was escalated to a Manager at Gilson Gray and the branch and area manager of William H. Brown had to be involved. I finally completed at the end of August 2025. The service Georgie provided was exceptional however whilst Gilson Gray are William H. Brown’s panel solicitor I would advise anyone against listing their property with them or use your own solicitor/conveyance and not be swayed to change your mind on this.

Lauren · 3 September 2025

★★★★★ 5/5

Google

I recently bought a property though William H Brown Leeds and had a really smooth experience. Georgie Collins was great to deal with and always helpful, easy to contact and kept things moving. As a buyer, it made the whole process much less stressful. Everything was handled professionally and I'd happily recommend the team

Paweł · 9 April 2026

★★★★★ 5/5

Google

I will never use any other agent apart from William H Brown. After struggling to sell my house for 6 months with another agent which I will not name and that is due to their lack of communication! This office and especially Dag - has guided me every step of way, kept me updated with every viewing, feedback and offer. Thankyou Dag and Crossgates Branch. 5 star service.

Atlanta · 15 September 2025

★★★★★ 5/5

Google

A huge thank you to everyone at WH Brown for their support and professionalism we experienced during a recent house sale. As always there were ups and downs but Georgie Collins was there throughout to help smooth things out and get it over the line. Georgie is friendly but extremely professional and responsive. WH Brown may not be the cheapest but they were efficient and coordinated throughout the sale and we got a buyer very quickly so well worth the extra in my opinion. Thanks Georgie and the team !

Jayne · 10 April 2025

★★★★★ 5/5

Google

My mortgage consultant Alena was amazing. She supported me throughout the full process of purchasing my first home. She explained everything well and easy for me to understand. She answered all my questions, had brilliant communication, was very polite. Would definitely recommend

Megan · 16 March 2026

★★★★★ 5/5

Google

We used the mortgage service at this branch, and from the very first meeting to arrange our mortgage, we were impressed by the support and guidance provided by our mortgage broker, Georgina Clough. Throughout the application process and during the long, challenging months while waiting for the exchange, Georgina was consistently supportive, kind, and demonstrated a high sense of responsibility. She always managed to answer my questions and calls, even outside of her working hours. Her extensive knowledge, warm heart, and dedication to her job truly stand out. Georgina, you are amazing! Absolutely brilliant. Thank you so much for all your hard work and help.

MàTTHeW · 26 November 2024

★★★★★ 5/5

Google

I was pleased with the process of renting a property from William H brown, most expecially Meekaeel was there to answer all my questions and able to assist me and the process went smoothly. Thank you very much.

Ohanwe · 16 February 2026

★★★★★ 5/5

Google

Millie is a star!! She deserves an award!! Her patience, professionalism and customer service game is top notch.Thank you once again Millie you helped me with the best apartment and made my relocation soo simple!!

Selorm · 16 February 2026

★★★★★ 5/5

Google

Alona has been fantastic from start to finish. She made the entire mortgage process completely seamless and kept me informed at every stage. I’m really grateful for her support and highly recommend her.

Val · 16 February 2026

★★★★★ 5/5

Google

I would like to thanks Giorgina Clough for being extremely helpful and managed to find me a mortgage im very happy with.Its a blessing I choose you as my mortgage advisor your incredibly amazing and brilliant. Went from consultation to …

Shery · 16 November 2025

★★★★★ 1/5

Google

I have a suspicion that William H Brown may engage in conditional selling (see Panaroma episode for more info). Three times I told them that I wasn't interested in their marketing of additional services. Three times they rang me to try and offer me them (from very noisy and loud offices). This is potentially undermining my confidence in the property I have made an offer on. Update: ...their Seller had not instructed a solicitor on my active offer for almost three months... after my repeated chasing. This does not feel like a professional agency.

John · 16 January 2026

★★★★★ 5/5

Google

Today I completed on buying my first house with Georgina at William H Brown Crossgate. I highly recommend her. Honestly she is a big helper. I had no clue how to go about with the process but Georgina made sure to explain everything to me so I can understand. She was always there for me especially when I was stress. I am happy with the choice I made and the reason why I decided to go ahead with William H Brown Crossgate is because of my cousin who purchased her first house in 2021 and we both received an outstanding service with the team at Crossgate.

Malika · 17 May 2024

★★★★★ 1/5

Google

Earlier this year I was helping my brother purchase a property and found one for sale with this branch of william h brown. Unfortunately I have to say the experience of dealing with them was not pleasant at all. The staff member dealing with us had a very abrupt manor both on the phone and by email and did not show any good customer service skills at all. We were very quickly persistently asked to agree a completion date, even before we had had a survey done let alone had the report and managed to read through it. Once we had and realised there were issues we needed to have investigated by professional tradesmen we were met with every excuse imaginable not to be given an appointment. It was only when I mentioned the sale would not be going through without the checks being made that all of a sudden the very first appointment I had requested was suddenly available! We actually withdrew from the purchase due to the work that need to be done but if you are looking to sell your property I would definitely NOT recommend this estate agent. My brother has sinse bought a property through another local estate agent and the difference in service from them compared to William h brown was like night and day.

Allison · 16 December 2025

★★★★★ 5/5

Google

Today I completed on selling my parents home following inheritance and throughout this long process, the William H Brown team, in particular Alona, have been amazing. It has been difficult doing this long distance from London but I've been kept informed at every stage of the process and I cannot fault the friendly level of support I've been given. I would highly recommend all at the Cross Gates branch to anyone looking to sell (or buy). Thanks

Steven · 17 May 2024

★★★★★ 5/5

Google

Could not recommend William H Brown enough. Especially Rachel and Georgie, they made selling my home a smooth journey with absolutely no stress, always super responsive on e-mail and by phone and kept me up to date every step of the way. They sold my property within 2 days and set my expectations from the get go. Thank you!

Bethany · 16 December 2025

★★★★★ 5/5

Google

Buying a home is stressful but the team at Crossgates have been just so great at accommodating viewings and giving us advice. Special mention to Dag - thank you for helping us find our dream home

Natalia · 15 September 2025

★★★★★ 5/5

Google

From the outset of marketing our property, Rachel and all the staff at the Crossgates branch have been absolutely brilliant. They have provided a very professional service and to date have made the selling process so easy. We actually received an offer on our house the day after it went live. I would have no hesitation in recommending their services- Mark Clark

Mark · 16 March 2026

★★★★★ 5/5

Google

I recently went through the process of buying our amazing, dream family home with William H Brown Crossgates and was overwhelmed with the service I received. Working closely with Dan Batty, he was able to show us a range of houses and landed on the perfect home. He was very informative and had such a enthusiastic approach, very friendly and approachable. . Once finding the home we wanted, his communication was exceptional! When solicitors communication was lacking, he would chase and chase to help keep the ball rolling and prevent any delays in the process. It was a very reassuring process knowing Dan was on top of things and we could not recommend Dan and those at William H Brown enough. Thank you!!

Barry · 20 September 2023

★★★★★ 5/5

Google

Daniel was great on the valuations and gave us all of our options. Chose William H Brown because of him and glad we did. The photos of the house were amazing! House sold after our first viewing!

Danielle · 2 August 2025

★★★★★ 5/5

Google

A big thank you to William H Brown and their professional team for helping us purchase our first home. Special thanks to Georgina Clough, our mortgage adviser, who was incredibly supportive and professional. She patiently guided us through every step of the process and was there for us until we finally moved into our new home.

Mahsa · 3 December 2024